associated with your IP address or user ID for the purpose of providing you services or support in
connection with the Games.
We may collect your email address when you contact our customer service group and we may use
that email address to contact you about your gaming experience with Cloudhead and notify you
about company news and promotions. If you no longer wish to receive certain email notifications you
may opt-out at any time by following the unsubscribe link located at the bottom of each
communication or by emailing us at
We may occasionally send you game updates, patches and related push notifications that may be of
importance to you. If you do not wish to receive these types of updates, patches and notifications
you should discontinue use of the Games or disconnect your computer or device from the Internet
How We Use Information
We may use information collected through the Games or provided to us by hardware manufacturers
and platform hosts for the purposes described in this Policy or disclosed to you in connection with
the Games. For example, we may use your information to:
● operate and improve the Games and future games we may make;
● understand you and your preferences to enhance your experience and enjoyment using the
● respond to your comments and questions and provide customer service;
● provide and deliver products and services you request;
● send you related information, including confirmations, technical notices, updates, security
alerts, and support and administrative messages; and
● link or combine it with other information we get from third parties and other users of the
Games, to help understand your preferences and provide you with better services.
Disclosure of Your information
Cloudhead does not share your personal information (to the extent it is in possession of any) except
as approved by you or as described below:
● Cloudhead may engage other companies and individuals to perform services on our behalf.
Example of these services include analyzing data and providing customer support. These
agents and service providers may have access to your personal information in connection
with the performance of services for Cloudhead;
● We may release your information as permitted by law, such as to comply with a subpoena, or
when we believe that release is appropriate to comply with the law; investigate fraud,
respond to a government request, enforce or apply our rights; or protect the rights, property,
or safety of us or our users, or others. This includes exchanging information with other
companies and organizations for fraud protection;
● Cloudhead may share your information in connection with any merger, sale of our assets, or
a financing or acquisition of all or a portion of our business to another company. You will be
notified via a notice on our site of any change in ownership of Cloudhead or our business;
● We may share aggregate or anonymous information about you with hardware
manufacturers, platform hosts, publishers, business partners, and other third parties, to the
extent permitted by applicable law.
Changes to the Policy
material changes we will notify you by email (sent to the e-mail address specified in your account) or
by means of a notice on this Site prior to the change becoming effective. We encourage you to
periodically review this page for the latest information on our privacy practices.
Cloudhead takes reasonable measures to protect your information from unauthorized access or
against loss, misuse or alteration by third parties.
Although we make good faith efforts to store the information collected on in relation to the Games in
a secure operating environment that is not available to the public, we cannot guarantee the absolute
security of that information during its transmission or its storage on our systems. Further, while we
attempt to ensure the integrity and security of our network and systems, we cannot guarantee that
our security measures will prevent third-party “hackers” from illegally obtaining access to this
information. We do not warrant or represent that your information will be protected against, loss,
misuse, or alteration by third parties. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Access and Accuracy
Cloudhead will use commercially reasonable efforts to provide access to your personally identifiable
information (to the extent we are in possession of any) if you request such access in writing
reserves the right to deny access to your personally identifiable information:
. Unless otherwise required under applicable law, Cloudhead
1. when such denial of access is required by law;
2. when granting you access is reasonably likely to negatively impact other people’s privacy;
3. when such access is cost prohibitive; or
4. when such requests are frivolous or made in bad faith.
If you believe that the personally identifiable information maintained by Cloudhead about you is
inaccurate or incomplete, you may notify Cloudhead in writing describing in details any inaccuracies
or omissions, submitted to
. Following receipt of such a properly
submitted written notice, Cloudhead will, within a reasonable time period, use commercially
reasonable efforts to, in its sole discretion, either: (a) amend or correct your personally identifiable
information to reflect corrected or additional information provided by you, or (b) in connection with
your personally identifiable information, make note of any claimed inaccuracies or omissions
reflected in the notice submitted by you.
The data and information that we collect will be stored and maintained by Cloudhead until you
instruct us otherwise, or, in our sole discretion, for the longer of: (a) for so long as is necessary or
appropriate to carry out the purpose(s) for which such information was collected and (b) for so long
as we are required to maintain such information by law or other applicable rules or regulations and
your consent to such purposes remains valid after termination of our relationship with you.
Our Policy Regarding Children
Cloudhead recognizes the privacy interests of children and we encourage parents and guardians to
take an active role in their children’s use of the Games. This Games is not intended for children
under the age of 13. Cloudhead does not target its services or the Games to children under the age
of 13. Cloudhead does not knowingly collect personally identifiable information from children under
the age of 13. If a parent or guardian becomes aware that his or her child has provided us with
information without their consent, he or she should contact us at
We will delete such information from our files within a reasonable time.
We may transfer information that we collect about you to affiliated entities, or to other third parties
across borders and from your country or jurisdiction to other countries or jurisdictions around the
world. Please note that these countries and jurisdictions may not have the same data protection laws
as your own jurisdiction, and you consent to the transfer of information to the U.S. and the use and
disclosure of information about you, including personal information, as described in this Policy.
CLOUDHEAD GAMES LTD.
Attn: Privacy Coordinator
124 Harlech Road
Qualicum Beach, BC
Last Update December 13, 2017.