● What information we may collect about you
● How we will use information we collect about you
● Whether we will disclose your details to anyone else
● Your choices and rights regarding the personal information you have provided to us
3. What personal information is collected?
We collect and process the following personal information only on a voluntary basis, which may
include your personal data. If an online users submits information to PHORIA platforms, it will
usually take the form of either: (1) product or account registration (2) our website contact forms
(3) newsletters (4) surveys (5) customer service or technical support (6) a consumer complaint,
and/or (7) the purchase of goods or services.
Please note that, depending on which PHORIA platform you visit, many of the activities listed
above may not be available and, as such, personal information may not be collected.
The personal information we may collect includes: your name; your username; your email
address; your password; your telephone number; your postal address; your credit card number
and expiration date; and your billing address.
You may not be required to provide all of the listed information to gain access to PHORIA
platforms, however, your ability to utilise certain products or services may be hindered if you do
not provide the specified information for that product or service.
When you access PHORIA platforms, we may collect technical information about your computer
and/or device that may identify you, including your IP address, operating system, browser type,
time-zone and browser plug-in details through third-party analytics providers.
These third-party analytics providers may collect analytics on our behalf and in accordance with
Your Browsing Activities
In relation to your activity on PHORIA platforms, we may collect information relating to: the web
address that you arrive from or click through to; the pages viewed; page response times;
download errors; the length of time you spend on certain pages; and page interaction
information such as scrolling, clicks, and methods used to link out from PHORIA platforms.
We allow you to control the way that we use identifying information that we might obtain. Upon
asking you to provide personal information, PHORIA may present the option to decline or
“opt-out” of any future communications about new products, services, events or offers.
Some communications, including service updates and notifications of service disruptions, are
mandatory and in using PHORIA platforms, you assent to receiving these communications.
In addition, the newsletters or direct marketing emails that PHORIA may send to you have
“unsubscribe” procedures in place.
4. How do we use your personal information?
The personal information you provide to PHORIA will allow us to ensure that our website
functions properly and that we give our users the best experience.
Other ways we may use personal information includes: to fulfill your product or service order;
alert you of new products or services, features, or enhancements; handle/route your user
service or technical support questions or issues; or and/or notify you of events or offers.
We may also use your personal information for internal marketing, profiling, or demographic
purposes, so we can better understand the needs of our users and deliver tailored experiences.
Be advised that personal information submitted by individuals acting solely in a business
capacity (e.g. submitting a job applicant resume) is not subject to the uses set forth above or to
5. Data Sharing
We may collect information about you from third-party providers (like social media companies,
marketing partners or public databases) to use in correlation with information gathered from
PHORIA platforms. The reasons for enhancing or merging such personal information with
third-parties include: updating your contact information, performing market analysis, or
improving our products, services, or systems.
We will only share your information with third-parties in ways that are described in this Online
respective privacy policies.
We may also disclose your personal information to third parties for the following reasons:
● To allow subcontractors of suppliers to fulfill services on our behalf.
● If legally required to by government bodies or law enforcement agencies.
● In the event of an acquisition, merger, reorganisation, bankruptcy or any similar event.
● In the event of a sale of assets to a third party, to ensure as minimal disruption to the
● To enforce or apply the terms of agreements, to investigate potential breaches, or to
protect the rights, property of safety of PHORIA, our customers and others.
We reserve the right to disclose your personal information as required by law or in special cases
when we have reason to believe that disclosing such information is necessary to identify,
contact, or bring legal action against you if you are:
● Violating Terms of Service, Use Agreements or End User License Agreements for
● Causing injury to or interference (intentionally or unintentionally) with PHORIA’s rights or
property, other users of PHORIA platforms or licensed partners, or anyone else who
could be harmed by your activities.
We also reserve the right to disclose your personal information if we, in good faith, believe that it
is necessary to prevent fraudulent or illegal behaviour or activities.
6. Deleting Personal Information
to request that we delete personal information.
Note that deleting data will permanently terminate any accounts you hold with PHORIA
platforms and you will not be able to recover personal information associated with those
Also note that in some cases, PHORIA may be obligated to retain or use your personal
information for as long as necessary to comply with our legal obligations, resolve disputes,
and/or enforce PHORIA agreements.
7. Making a Complaint
to file a complaint or send a letter addressed to PHORIA,
Attention: Head of Human Resources, 297 Napier Street, Fitzroy, 3065, VIC, Australia.
We will notify our users of changes prior to these becoming effective, but please also check this
page every so often for change or updates. Continued use of PHORIA platforms will signify your
acceptance to these changes or updates.