Last Updated: September 30, 2021

Vegas.com takes the privacy of our site visitors and customers very seriously. In this Policy, we address what information we collect from you and how we use that information. If you have additional questions that are not answered here, please feel free to contact us.

INFORMATION WE COLLECT

We collect information from you that identifies, describes, or is reasonably capable of being associated with you or your household (“Personal Information”). Personal Information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized. Vegas.com does not rent or sell any of your Personal Information. For more information about the types of Personal Information we collect, where we collect it from, and how we share it, please see the sections below.

WHEN YOU MAKE A PURCHASE

What We Collect. Vegas.com collects Personal Information that you provide to us when you place an order, buy tickets, or use any of our services. Examples of such information that you provide to us include:

• Personal identifiers like your name, number, email address, or billing address;
• Financial information, including your credit or bank card information;
• Professional information, if you make a purchase through your work or in relation to a work event; and
• Commercial information about your purchase, type of event, or other transaction details.

Vegas.com only requests these types of Personal Information from you when it is needed to complete your purchase, fulfill your order or request, or when you voluntarily decide to register as a member independent of a transaction.

How We Use and Share It. We use this information to process the transaction you requested and to provide you with goods, products, or services or credit your account in the event we issue you a refund. We may also use some of your contact details and information about your transaction to deliver relevant information about deals, marketing materials, or other incentives.

When you buy tickets or any of our goods or services, we share this information with financial institutions who process payments and other business partners such as hotels, showrooms, restaurants, and nightclubs, among others, when necessary to complete or fulfill your travel services. The travel service providers may contact you directly to discuss your purchases.

Vegas.com may also share Personal Information with third parties who provide or offer other services on our behalf and business partners with whom we jointly market products or services. In addition, Vegas.com may contract with third-party vendors for survey distribution, promotions, or to facilitate sweepstakes or contests. Please note that we do not control the privacy practices of third party business partners and recommend you evaluate their practices before deciding to provide your personal information.

WHEN YOU CREATE AN ACCOUNT

What We Collect. Vegas.com collects Personal Information that you provide to us when you create an account. If you choose to register for an account, we collect the following categories of Personal Information:

• Personal identifiers like your name, email address, password, and similar information;
• Financial information, including your credit or bank card information; and
• Commercial information about your purchase, type of event, or other transaction details.

How We Use and Share It. We use this information to manage your account, enable you to customize features of our services, respond to your requests for help, comments, or concerns, and to alert you to any changes in your travel- or entertainment-related purchase. We also use the information you provide us to send you marketing communications and purchase confirmations that you have opted-in to, to send you surveys, and to notify you if we materially update our Privacy Policy or Terms of Use. We may also share this information with third party business partners or service providers that provide services on our behalf.

INFORMATION COLLECTED FROM THIRD-PARTY SOURCES

What We Collect. We may periodically add or update information about you obtained from third-party sources. Examples include updated address, travel itinerary, or email address information from such sources as travel service providers, co-branded businesses, business partners or other third parties, or credit history information from credit bureaus.

How We Use and Share It This information can help us accurately fulfill orders, deliver purchase confirmation messages, and to ensure that our site and emails provide relevant content that is interesting to you. Credit history information can also help us detect and work to prevent fraudulent activity on our site or through our call center. We also receive information such as page views, search terms and click-through information from sources from third parties we advertise with. We may also share this information with third party business partners or service providers that provide services on our behalf.

WHEN YOU USE OUR SITE

When you visit Vegas.com, we automatically collect some information about your visit using cookies, web beacons, log analysis software, pixels, and similar tracking technologies (“Cookies”). We may collect Personal Information, including device identifiers, IP addresses, and information about how you interact with our website. For more information about how we use Cookies, please see our Cookie Policy.

DISCLOSURES PERMITTED OR REQUIRED BY LAW

Nothing in this Privacy Policy restricts Vegas.com’s ability to:

• Prevent, investigate, or provide notice of fraud, unlawful or criminal activity, or unauthorized access to or use of Personal Information, our website or data systems;
• Collect or use of aggregate or de-identified data;
• Comply with federal, state, or local laws;
• Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
• Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;
• Protect or defend against legal actions or claims; or
• Transfer Personal Information as part of an actual or proposed organizational transaction, such as a merger or dissolution of Vegas.com, or in the event of insolvency, bankruptcy, or receivership.

WHAT YOU'LL RECEIVE FROM VEGAS.COM

Vegas.com believes that honest and clear communications with our customers is a key part of a great customer experience. We only want to send you email that you expect to receive or that you have requested. All of our emails contain clear information on how to unsubscribe, and we honor all requests as quickly as possible. Below are examples of types of communications you may receive from us.

Membership registration confirmation e-mail messages. When you register for a Vegas.com account or make a purchase on Vegas.com, you'll receive an e-mail confirming you have become a Vegas.com member. The e-mail will contain your name, the e-mail address you provided, and your Vegas.com sign-in answer.

Purchase confirmation messages. When you make a purchase on Vegas.com, we e-mail or send via postal mail your travel itinerary confirmation. The confirmation will include your name, information on the product or products you've purchased, your confirmation number(s), your e-mail address, your billing address, the last four digits of your credit card, the terms of your purchase or a link to the terms of your purchase, fulfillment instructions and details, and your billing total. Confirmation communications may also include the names of travel companions. In the case of tours that have age, weight or height requirements, the confirmation may also contain age, weight and height information that you have supplied to us about you and your travel guests.

You may also receive a confirmation reminder e-mail shortly before you are scheduled to arrive. This e-mail includes basic information about your purchase, such as confirmation number, the travel service or product that you purchased and your arrival date.

Changes to your reservation. If one of your travel- or entertainment-related purchases changes in any way, we use the information you provided to us during the purchase process to contact you by e-mail, postal mail or by phone to alert you of the change. We may also suggest alternate arrangements within these communications.

Examples of such changes include but are not limited the following:

• A showroom or performer cancels a performance.
• Weather or maintenance issues or conditions prohibit a tour company from fulfilling a tour reservation.
• A maintenance issue, administrative error or health/safety issue prevents a hotel from fulfilling a previously available room.

Marketing or promotional e-mails. If you sign up for one of our marketing e-mails either directly, through the membership area, during a purchase, during a contest sign-up, or by any other means, we will send you the marketing e-mail that you have requested.

We only send these e-mails to site visitors and customers who sign up for one of our mailing lists or who agree to future contact regarding special promotions and offers from Vegas.com. These mailings contain clear information on how to unsubscribe, and we honor all requests as quickly as possible.

If you are receiving e-mail from us and wish to unsubscribe, either follow the unsubscribe instructions in the e-mail, e-mail us, call us or send us a note via postal mail to inform us that you do not want to receive e-mail from our company. See below for our complete contact information.

Postal mail. Vegas.com may also send you postal mail notifications containing surveys, promoting special travel deals, informing you of special sweepstakes on our site or on behalf of one of our business partners.

Answering your inquiries. If you send us or phone in a question or offer a suggestion, we will use your e-mail address, telephone number or postal address to respond to you.

VEGAS.COM PRODUCTS OFFERED ON OTHER SITES

Vegas.com does not share Personal Information with business partners who display or offer Vegas.com products on their websites.

HOW VEGAS.COM PROTECTS YOUR INFORMATION

Vegas.com understands that the safety of your Personal Information is extremely important to you. That's why Vegas.com uses both electronic and other measures to keep your information protected from unauthorized access.

Personal data that you send or submit to us over the Internet is protected by Secure Socket Layer (SSL) technology. We also use industry-standard firewalls to protect any personal data that we store.

OUR SITE IS NOT INTENDED FOR CHILDREN

Our site is intended for users who are 13 years or older. We do not knowingly collect Personal Information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, select the "Privacy" option on our contact us form or call us at 1-888-441-4099. If we learn that we have collected information of a child under 13 years old, we will use reasonable efforts to delete such information from our records.

NEVADA PRIVACY RIGHTS

Vegas.com does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions, please choose the "Privacy" option on our contact us form or call us at 1-888-441-4099.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional privacy rights.

We collect information from you that identifies, describes, or is reasonably capable of being associated with you or your household (“Personal Information”). If you reside in California, you may have additional rights over your Personal Information.

Requesting More Information. You may have the right to request information about how we have treated your Personal Information in the past 12 months including:

• The categories of Personal Information we collected;
• The categories of sources from which we collected that information;
• Our business or commercial purpose for collecting that information;
• The categories of third parties with whom we shared that information; and
• The specific pieces of Personal Information we collected about you.

Requesting Access. You may also have the right to receive a copy of the Personal Information collected about you in the past 12 months.

Requesting Deletion. You may have the right to request that we delete the Personal Information we have collected about you. Not all requests to delete can be fulfilled. If we are unable to comply with your request, we will provide a response explaining why your data cannot be deleted.

Exercising Your Rights. If you want to exercise any of these rights, please submit an online request by clicking here.

You may also contact us at:
Phone: 1-888-441-4099

For all requests submitted via email, please clearly state that the request is related to “Your California Privacy Rights” and provide your name, mailing address, and phone number where you may be reached.

Verification. Before we can respond to your request, we must first verify your identity using your Personal Information. If we are unable to verify your request, we will contact you for more information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.

Designating an Authorized Agent. You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.

Third-party Marketing and Selling. We do not provide your information to third parties for their direct marketing purposes. We also do not sell or intend to sell your Personal Information to third parties.

Do Not Track. We may collect information about your usage and activity through cookies. Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our site does not recognize “Do Not Track” browser signals.

We Will Not Discriminate Against You. We will not unlawfully discriminate against you for exercising any of these rights.

CHANGES TO THIS POLICY

From time to time, we may modify our privacy practices. We notify you of any material changes to our collection, use, and disclosure practices, and will also post an updated copy of our Privacy Policy to our site. If necessary, we will obtain your consent or offer you an opportunity to opt-out at that time. If you continue to use of the site we will take that to mean that you accept these changes.

Special note: other sites that Vegas.com links to may collect your Personal Information. The privacy policies and information sharing practices of these websites are not covered within the Vegas.com privacy policy.

ACCESSING AND UPDATING YOUR INFORMATION

Vegas.com members may view and make changes to their Personal Information. The information is located in their password-protected profile in the 'My Account' section of Vegas.com. This section can be accessed by clicking on the following link: https://www.vegas.com/myaccount/

Vegas.com site users or members who wish to subscribe or unsubscribe to our marketing and promotional e-mail products can do so by using the subscribe/unsubscribe options at https://www.vegas.com/newsletters/.

IF YOU HAVE QUESTIONS – HOW TO CONTACT US

If you ever have any questions about our privacy policy, please contact us. We respect your rights and privacy, and will be happy to answer any questions or concerns you might have.

Mailing: Vegas.com, Attn: Customer Privacy, 7150 S. Tenaya Way, Las Vegas, Nevada, 89113.
Online: Choose the "Privacy" option on our contact us form
Telephone: 1-888-441-4099