Effective Date: 11/09/2021
About AWeber
At AWeber Systems, Inc. ("AWeber", "We", "Us" or "Our"), we respect your privacy and take protecting it seriously. This Privacy Policy covers our collection, use and disclosure of information we collect through our website and Services, www.aweber.com owned and operated by AWeber Systems, Inc. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our Service shall be limited to the purpose of providing the Service for which you have engaged us.
Definitions
"Customer" is any person or entity that maintains an account with AWeber using the Services we provide. AWeber is a controller of our Customer’s information.
"Subscriber" is any person or entity that our Customers contact through the use of AWeber Services. Subscriber information is controlled by Customers and provided to AWeber for processing at their direction. A Subscriber is a Customer of AWeber’s Customers.
"Advocate" is any person or entity participating in the AWeber Referral Program for the purposes of referring potential Customers to AWeber. An Advocate controls potential Customer information until processed by AWeber to create a new Customer account.
"Visitor" is any person that visits our website.
"You" and "Your" could refer to a Customer, Subscriber, or Advocate based on context within this policy.
Information We Collect
AWeber does not sell Customer, Subscriber, Advocate, or Visitor information we collect to anyone.
Our Data Processing and Security Terms contain more information about how we process data, the security we provide you, your data rights, and information on sub-processors we use to fulfill AWeber Services.
"I Am An AWeber Customer or Advocate"
Information You Provide To Us: When engaging with AWeber, you provide us with information so we can provide the email marketing services and/or advocate services described on our website. Compulsory and voluntary information collection will be distinguished at the time it is collected. Information may include, but is not limited to, the following:
Account Information: We collect contact information like your name, email address, mailing address, phone number/fax number to identify your account, provide you support, and communicate with you.
Additional Customer Information:
Billing Information: We collect credit card information to process your payments for AWeber Services.
Subscriber Information: You provide us with Subscriber information to process using our Services.
Integration Information: You provide us with information to connect integrations which may provide further information to AWeber based on your instructions.
Additional Advocate Information:
Payment Information: We collect tax ID numbers, SSNs, and other information to process your referral payments for AWeber Services and meet United States federal tax requirements.
Information We Collect Automatically: While visiting our site and while using AWeber Services, AWeber collects information about your device and usage. Information may include, but is not limited to, the following:
Device Identifiers: We collect online and device identifiers like IP address, geographic information, and browser and operating systems. This includes mobile devices using our Mobile Applications.
Service Usage: We collect information about how you use our Services which includes dates/times of access and browsing activities performed on our site. AWeber also uses cookies, HTML5, and log files. See the Security section of this policy for more information.
Information We Collect From Other Sources: AWeber may gather information about you from publicly available sources including, but not limited to, your website domains and URLs, company information, publicly available social media accounts and other publicly available websites.
Use of Information
AWeber will use your information for legitimate and lawful purposes including, but not limited to the following.
Sending Newsletters and Marketing: AWeber will subscribe you to our newsletter(s), we will use your name and email address to send the newsletter to you. AWeber will promote our new products, services, and other materials to you when they are launched. If you no longer wish to receive our newsletters or marketing, you may follow the unsubscribe instructions contained in each of the communications you receive.
Sending Service Related Emails: We may send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
Providing Support to You: Your information is used whenever you contact AWeber for Support. AWeber will use your information in any incident response or system defect analysis which may include proactive emails or phone calls to you concerning your account. These support communications may be mandatory as they are not promotional in nature. You will be asked to verify pieces of information when interacting with Customer Support.
Personalizing Your Experience: Based on your information, AWeber may personalize aspects of our Service to provide you a better user experience. This may include automatically creating content using your information. You can always choose to use the content we create or delete it.
Making Suggestions to You: Based on your information, AWeber may suggest ways to use our Services or recommend third-party integrations, services, or content that could benefit you.
Improving Our Services: Your information may be used to provide insights that allow us to continually improve the Services we provide. AWeber may use your data individually or combine it with other data to establish trends. We may present you opportunities through surveys, or we may contact you directly, to opt-in to additional 1-on-1 communications to provide us feedback on our services, participate in a Beta release group, or participate in other forms of interviews.
Detecting Fraud and Misuse of our Services: We use your information in a variety of automated and manual analysis to ensure we process only legitimate and lawful emails from our Customers. AWeber may use your data individually or combine it with other Customer’s to establish trends. This benefits all Customers as it reduces spam and allows our deliverability to remain high.
Testimonials: We post Customer and Advocate testimonials on our website, which may contain personal information. We do obtain your consent to post names along with testimonials via email prior to posting the testimonial on our website. However, if you wish to request the removal of your testimonial, please contact us.
Meeting Legal Requirements: We reserve the right to disclose your personal information as required by law, such as to comply with a subpoena, bankruptcy proceedings or similar legal process, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Business Transition: In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
Additional Customer Uses:
Enabling Integrations: AWeber uses your data to allow integrations to interact with your data. AWeber does not and cannot control any integration partner’s actions. Your decision to use any integration is at your discretion.
For Example, Facebook Connect: You can connect your account to social media websites using services like Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us, such as your name and email address, so you can share messages on these websites. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page, allowing you to share with others within your network.
Collecting Money Owed to Us: AWeber will use your information to send you invoices, charge your credit card on file, and send you other Service related billing notifications.
Additional Advocate Uses:
Paying Money Owed to You: AWeber will use your information to send you payments, tax information, and other communications as required by United States federal tax requirements.
Data Inquiries
If you are one of our Customers or Advocates and would like to update your account, please contact us.
"I Am A Subscriber To An Email List Processed By AWeber"
We collect your information under the direction of our Customers, and have no direct relationship with you, whose personal data we process. We work with our Customers to help them provide notice to their subscribers concerning the purpose for which personal information is collected.
We do not contact you directly. We do not sell or share your information with any other Customer, Subscriber, or Visitor unless explicit consent is granted by you.
Information You Provide To Us: When you fill out an AWeber provided sign-up form, you provide us information directly like your name, email address, and other contact information our Customer asks to collect on their behalf. This information may be required or optional solely at the Customer’s discretion.
Information We Receive From Customers: Customers provide us with information they collect from you via other channels like integration partners, in-person sign-ups, or other means of consent between you and the Customer.
Information We Collect Automatically: When you interact with our emails, we collect information about your Service usage like the date and time you opened the email, any links you clicked and when you clicked them.
Use of Information
Detecting Fraud and Misuse of our Services: In order for AWeber to prevent Spam and protect Inboxes, we review Customers' mailing lists, which contain your data, with a variety of automatic tests. Our staff also manually reviews mailing lists, and your data, for any signs of irresponsible emailing by our Customers.
Providing Services to Our Customers: We will retain personal data we process on behalf of our Customers for as long as needed in order to provide services to our Customers.
Meeting Legal Requirements: We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Business Transition: In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
Data Inquiries
If you are a subscriber of one of our Customers and would no longer like to be contacted by our Customer, please contact the Customer that you interact with directly.
We have no direct relationship with the Subscribers whose personal data we process. We acknowledge that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his or her query to our Customer (the data controller). If our Customer requests that we remove the data, we will respond to their request within 30 business days.
Information We Share
We will share your personal information with third parties only in the ways that are described in this privacy policy and our Data Processing and Security Terms to provide the email marketing services described on our website.
We use other third parties to provide our Services. When you sign up for our Services, we will share your personal information only as necessary for the third party to provide that Service. This could include billing information provided to a credit card processing company to bill you for services or location, geographic information, device IDs, and online identifiers for personalization, or contact information to provide Live Chat and other Customer Support services while using our website.
Transfers to subsequent third parties are covered by the provisions in our Policies regarding notice, choice, and the service agreements with our Customers.
Choices Concerning Your Data and Our Service Providers
AWeber does not disclose or distribute collected personal information to non-agent third parties. AWeber will offer individuals the opportunity to choose (opt-out) whether their personal information is to be disclosed to a non-agent third party.
AWeber will provide the opportunity to choose (opt-in) when their personal information to be used for a purpose other than the purpose for which it was originally collected. AWeber will provide individuals with reasonable mechanisms to exercise their choices by contacting us or following instructions as presented in this policy.
EU - U.S. Privacy Shield and Swiss - U.S. Privacy Shield
AWeber Systems, Inc. participates in and has certified its compliance with the EU - U.S. Privacy Shield Framework and the Swiss - U.S. Privacy Shield Framework. AWeber Systems, Inc. is committed to subjecting all personal data received from European Union (EU) member countries, the United Kingdom and Switzerland, respectively. in reliance on the Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List. https://www.privacyshield.gov/list
AWeber Systems, Inc. is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. AWeber Systems, Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, the United Kingdom, and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, AWeber Systems, Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, AWeber Systems, Inc may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Access To Personal Information
Upon request we will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our services, you may correct, update, delete or deactivate it by making the change on our member information page or by contacting us. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain your information for other legitimate business purposes for the benefit of you, other Customers, and ourselves.
For additional data rights please see our Data Processing and Security Terms.
Security
The security of your personal information and our Customer’s information is important to us. When you enter sensitive information, such as login credentials and credit card information, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contacting us.
For additional security information please see our Data Processing and Security Terms.
What About Cookies and Other Tracking Technologies?
What are Cookies?: Cookies are small pieces of text sent by your web browser by our website. A cookie file is stored in your web browser and allows us, our partners, advocates, and other service providers to recognize you and make your next visit easier and our Service more useful to you.
How AWeber Uses Cookies: We and our partners, advocates, or analytics or services providers use technologies, such as cookies, beacons, tags, and scripts, to analyze trends, administer our website, tracking users' movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies for our shopping cart, to remember your settings (e.g., language preference), and for authentication.
Your choices regarding AWeber cookies: You can control the use of cookies within your individual browser settings. If you reject non-essential cookies, you may still use our website, but your ability to use some features or areas of our website may be limited or unavailable. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
What About HTML 5?
We use Local Storage such as HTML5 to store content information and preferences. Third Parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML 5 and Flash cookies to collect and store information. Various browsers may offer their own management tools for removing HTML5.
What About Log Files?
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, administer our website, track Visitors' movements around our website, and gather demographic information about our Visitors as a whole. We do link this automatically collected data to other information we collect about our website Visitors.
Advertising
We partner with a third party ad network to either display advertising on our website or to manage our advertising on other websites. Our ad network partner uses cookies and web beacons to collect non-personal information about your activities on our website, as well as other websites to provide you targeted advertising based upon your interests.
If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here or clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You may continue to receive generic ads.
Social Media Features
Our website includes social media features, such as the Facebook "Like" button. These features may collect your IP address and the page you are visiting on our website. It may also set a cookie to enable the features to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Notification Of Privacy Policy Changes
We may update our privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you or our Customer by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Links To Other Sites
Our website includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit. This privacy policy applies only to information collected by our website.
Public Forums
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Our Blogs are managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to this blog. You will need to contact or login into the third party application if you want to remove the personal information that was posted to the comments section. To learn how the third party application uses your information, please review its privacy policy.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us via email at [email protected] or via postal mail at AWeber Systems, Inc. 4275 County Line Rd #20, PMB 186, Chalfont, PA 18914, USA.