OUR COMMITMENT TO YOU

At SingleParentMeet.com, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.

We appreciate that you put your trust in us when you provide us with your information, and we do not take this lightly.

Our commitment to privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that our decisions are taken with the utmost respect for your privacy.

Our commitment to transparency. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we’re doing our best to write our Privacy Policy and related documents in plain language. We actually want you to read our policies and understand our privacy practices!

Our commitment to security. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

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PRIVACY POLICY

Welcome to SingleParentMeet.com's Privacy Policy. Thank you for taking the time to read it.

We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

This Privacy Policy applies from February 15, 2023. The previous version of this Privacy Policy, available here, applies until then.

1.WHO WE ARE

The company responsible for your information under this Privacy Policy is:

People Media, Inc.
8750 N. Central Expressway, Suite 1400
Dallas, TX 75231

2.WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to websites, apps, events and other services we operate under the brand SingleParentMeet.com. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy -- not this Privacy Policy -- applies.

3.INFORMATION WE COLLECT

It goes without saying, we can’t help you develop meaningful connections without some information about you, such as basic profile details and the types of people you’d like to meet. We also collect information about your use of our services such as access logs, as well as information from third parties, like when you access our services through your social media account or when you upload information from your social media account to complete your profile. If you want additional info, we go into more detail below.

Information you give us

You choose to give us certain information when using our services. This includes:

  • When you create an account, you provide us with at least your login credentials and/or phone number and email address, as well as some basic details necessary for the service to work, such as your gender,date of birth, and who you’d like to connect with.
  • When you complete your profile, you have the option to share your religion and ethnicity with us. Where you provide such elements to us, you consent to us using it for the purposes identified and as laid out in this Privacy Policy. You can also share with us additional information, such as details on your personality, lifestyle, interests and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album.
  • When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us with information related to the purchases you make and or our payment processor with information, such as your debit or credit card number or other financial information.
  • When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
  • When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
  • If you contact us (e.g., through our customer care team or on social media), we collect the information you give us during the interaction.
  • If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
  • Of course, we also process your chats with other users as well as the content you publish, to operate and secure the services, and keep our community safe.

Information we receive from others

In addition to the information you may provide us directly, we receive information about you from others, including:

  • Users

    Users may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.

  • Social Media

    You may decide to share information with us through your social media account, for instance if you decide to create and log into your SingleParentMeet.com account via your social media or other account (e.g., Facebook, Google or Apple) or to upload onto our services information such as photos from one of your social media accounts (e.g., Facebook or Instagram).

  • Affiliates

    SingleParentMeet.com is part of the Match Group family of businesses. Match Group considers the safety and security of users a top priority. If you were banned from another Match Group service, your information can be shared with us to allow us to take necessary actions, including closing your account or preventing you from creating an account on our services.

  • Other Partners

    We may receive information about you from our partners, including when SingleParentMeet.com accounts can be created through a partner’s service (in which case they pass along registration information to us) or where SingleParentMeet.com ads are published on a partner’s service (in which case they may pass along details on a campaign’s success). Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our users’ safety and security.

Information generated or automatically collected when you use our services

When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:

  • Usage Information

    Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other users (e.g., users you connect and interact with, when you matched and exchanged messages with them).

  • Device Information

    We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’ settings), identifiers associated with cookies or other technologies that may uniquely identify a device or browser.

  • Information Collected by Cookies and Similar Technologies

    We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels, SDKs) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them and how you can better control their use.

    Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including ours, do not currently respond to DNT signals.

  • Other Information with your Consent

    Precise geolocation data: If you give us permission, we can collect your precise geolocation (latitude and longitude) from your device. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it, and our services that rely on precise geolocation may not be available to you.

    Other information: Similarly, if you consent, we may collect photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).

4.HOW WE USE INFORMATION

The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe, and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.

A. To administer your account and provide our services to you

  • Create and manage your account
  • Provide you with customer support and respond to your requests
  • Personalize pricing, offer discounts and other promotions, and complete your transactions
  • Communicate with you about our services
  • Administer sweepstakes and contests

B. To help you connect with other users

  • Recommend you to other users and recommend other users to you
  • Show users’ profiles to one another
  • Enable users to search for and connect with users

C. To provide offers and operate advertising and marketing campaigns

  • Perform and measure the effectiveness of advertising campaigns on our services and marketing our services off our platform
  • Communicate with you about products or services that we believe may interest you

D. To improve our services and develop new ones

  • Administer focus groups, market studies and surveys
  • Review interactions with customer care teams to improve our quality of service
  • Understand how users typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how users react to it)
  • Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).

E. To prevent, detect and fight fraud and other illegal or unauthorized activities

  • Find and address ongoing, suspected or alleged violations of our Terms of Use, notably through the review of reports and interactions between users.
  • Better understand and design countermeasures against violations of our Terms of Use
  • Retain data related to violations of our Terms of Use to prevent against recurrences
  • Enforce or exercise our rights, for example our Terms of Use
  • Communicate to users who submit a report, including what we’ve done as a result of their submission.

F. To ensure legal compliance

  • Comply with legal requirements
  • Assist law enforcement

6.YOUR RIGHTS

We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

  • Access / Update tools in the service. Tools and account settings can help you access, rectify or remove information that you provided to us and that’s associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer care team for help here.
  • Device permissions. Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
  • Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. To close your account, please use the corresponding functionality on the service.
  • Account closure. You can close your account by using the corresponding functionality directly on the service.

We also want you to be aware of your privacy rights. Here are a few key points to remember:

  • Access/know. You may have the right to request a copy of the information we keep about you, and in certain circumstances to receive this in a portable format. To do so, please contact us here.
  • Delete/erase. You may request that we delete the personal information we keep about you. You can exercise your right to delete by submitting a request here.
  • Correct/rectify/update. You can correct most information you provided to us by editing your profile directly in the service. If you believe the information we hold about you is inaccurate, you may contact us here to rectify it.
  • Object/restrict. You may also have the right to object to or request that we restrict certain processing. To do so, please contact us here.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact us to submit a separate request for their information. We may also ask them to provide proof of identity before we can answer the request.

Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth and thus cannot ensure that you are 18 years of age or older.

In certain jurisdictions, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. If you are a resident of Virginia, USA, if we deny your privacy request, you may be able to appeal by contacting us here, and explicitly referencing “Privacy Request Appeal.” If you have concerns about the result of your appeal you may contact the attorney general for your state.

7.HOW LONG WE RETAIN YOUR INFORMATION

We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other users. Note that we will close your account automatically if you are inactive for a period of two years. After your account is closed, we will delete your personal information, as laid out below:

  1. To protect the safety and security of our users, we implement a safety retention window of three months following account closure. During this period, we keep your information in the event that it might be necessary to investigate unlawful or harmful conducts. The retention of information during this safety retention window is based on our legitimate interest as well as that of potential third-party victims.
  2. Once the safety retention window elapses, we delete your data and only keep limited information for specified purposes, as laid out below:
    1. We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data for 10 years to comply with tax and accounting legal requirements, credit card information, if any, for the duration the user may challenge the transaction. We may also need to keep “traffic data” / logs for one year to comply with legal data retention obligations. We also keep records of consents users give us for five years to evidence our compliance with applicable law.
    2. We maintain limited information on the basis of our legitimate interest: we keep customer care records and supporting data as well as imprecise location of download/purchase for five years to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defense of legal claims, and data necessary to prevent users who were banned or people who were found to be under the age of 18 from opening a new account, to ensure the safety and vital interests of our users.
    3. Finally, we maintain information on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings).

8.CHILDREN’S PRIVACY

Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a user is under the age of 18, please use the reporting mechanism available on the service.

9.JOB CANDIDATES, CONTRACTORS AND VENDOR REPRESENTATIVES

We also process the personal information of our job candidates, contractors and vendor representatives, as part of our recruitment and talent management operations and our management of the services that contractors and vendors provide to us. If you are a job candidate, contractor or vendor representative of SingleParentMeet.com, certain relevant terms of this Privacy Policy apply to our processing of your personal information, including the sections of this Privacy Policy that discuss the entity that is responsible for the processing of your personal information, rights you may have under applicable law, how to contact us and California-specific information.

If you are a job applicant, the personal information we process about you may vary depending on the job you seek but typically includes what you provide to us as part of your job application as well as professional qualifications, background and reference information that recruiters or other third parties share with us. We use this information to support the recruitment process, which may lead to an employment contract. For contractors and vendor representatives, we may process identification information and work-related information, as necessary to manage our relationship with you and your employer, which is necessary for the performance of the services agreement, and to establish, exercise or defend potential legal claims. We may share personal information with service providers that assist us with recruitment and technical data processing operations as well as with Match Group companies (for instance if you have a business relationship with employees of an affiliate). We keep your personal information only as long as necessary for those purposes.

10.PRIVACY POLICY CHANGES

Because we’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations about our data practices remain up-to-date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.

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  I just wanted to share our success story with you folks. First of all, my wife and I were members on your SingleParentMeet.com site for a short period of time. It was fate. We met on your site in March of 2005. We began chat sessions on your site but quickly moved to all night phone calls as we both lived 4 hours apart. We were hesitant at first because of the distance but each phone call, which most lasted 6-7 hours, we found we had more and more in common. We agreed to meet in her town and on the day we finally came face to face, I about fainted! She was even more than I dreamed, she was even more beautiful in person and her smile made me blush and that connection we had built over the phone conversations allowed us to both run to each other and hug and kiss. It was magical, I will never forget that day with her beautiful smile bringing sunshine to my world and even still Today. We began weekend dating every weekend, alternating weekends with me going down then her coming up every other, and in 3 months, June 10 2005, I proposed on the beach in Alpena, MI and she said yes. We were married on January 14, 2006 and my wife and her 2 boys moved north to live in my town and in about 3 months we will be celebrating our 3 year anniversary. Without this site, we would have never met. We thank you for having a site dedicated to single parents. We find ourselves more in love today than ever before and it continues to grow. Dreams do come true, there is someone out there for everyone and your site sent me my angel whose smile lights up my day every single day. Thank You Again, I hope this story inspires Hope and Faith to those single parents out there looking for their soul mate, they’re waiting. Craig - Alpena, Michigan  

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