Here at Security Camera Warehouse we take your privacy very seriously. We never share any of the data used when you browse, register or purchase through our site. We don't sell, trade, or let other companies “borrow” your email address, physical address, phone number, or any other information you may give us. We do own several websites but we will try to always contact you from the site whom which you gave us your email or physical address.

What information is collected?

When you browse our site:

Whenever you access the Internet, you send a website a request to send your computer information at it's ip address (an ip address is like your computer's location on the Internet – where we send that data your requested). Websites also collect information about the size of your monitor, which browser you are using, and other information about your computer so that the website displays the right size and speed. We can later look at that data and see some information about your computer, your ip address (which always can tell us which country and state you are in, and which can sometimes tell us which county you are in or, if you browsing while at work, which business you work for), and which pages you visited (but only on our website). We use this data to determine if we have broken pages (failed data requests), if people like certain pages, and if our shopping experience is the best it can be.

When you purchase or register on our site:

When purchasing products or registering an account on our site, we record your name, shipping and billing address, order, and potentially some other info that you fill out (such as “special concerns” and “comments”). We only use this information for three reasons:

1. To process, fulfill, and ship your order

2. To contact you to confirm the order (to prevent fraud)

3. To contact you regarding your support, sale, or other inquiries that you initiate.

 

If you don't feel comfortable giving this information out on the Internet, it's no big deal, just feel free to call us.

When you put your credit card info in the site, your card is immediately processed and either approved or rejected by Authorize.net (which is owned by VISA) and your banking institution. We do not store full credit card information - only truncated transaction ID digits.

Supplemental sources when you place an order

When an order does take place, it will either go through or be rejected and you will be given a reason why. SCW is not involved in this decision. Authorize.net compares the ip address of the order to the shipping and billing physical addresses. This is for your protection. if you live in Wisconsin and someone from a Nigerian computer is trying to use your credit card, the likelihood that this is legit is low. Authorize also checks to make sure that your billing address is exactly what your banking institution has on file, that you have the credit space for the transaction, that you haven't tripped any fraud alerts, and that you aren't over limit. If your card declines, we don't have the ability to tell you why because we aren't involved in the decision - also, because of privacy laws, we usually don't actually know. If your card declines it is best to call your credit card issuer.

Security Measures

All credit card transactions are encrypted over SSL.

We are PCI Compliant and secured by Norton and security tested by McAfee. 

We are also a BBB registered company.

To ask a question or register a complaint about the handling of your data

You can reach us at

Phone Number: 866-414-2553

Corporate Office: 11 Richland Street Asheville NC 28806

Email: [email protected]