Privacy and conditions

Access the terms and conditions, privacy notice and service guarantees. These may change from time to time. It informs you of how your personal information will be used and the circumstances in which it may be disclosed to another party.

Terms and conditions

By using or accessing the digital platform, we are asking users to acknowledge that they have read and understood the Terms and Conditions listed in the following Sections and agree to be bound by them.

Section - Definitions

1. Definitions

1.1 Unless the contrary intention appears:

Business means an employer, company or organisation who employs a person or people. Businesses may use the Workforce Australia digital platform to fill a Job advertisement or manage a wage subsidy. Includes recruitment agencies but excludes Providers. Formerly called ‘Employer’.

Business account means an account created by a Business on the Workforce Australia website. A Business account may have several Business user accounts.

Commission or Commission payment is an amount paid to an employee based on how much they sell and is normally calculated as a fee or percentage of total sales. It can be paid on top of an employee's pay or make up an employee's whole wage.

Commission job is a Position where a Commission payment makes up all or part of an employee's wage.

Conditions means these conditions of use as varied from time to time.

Connections for Quality means the functionality on the Disability Employment Services website where:

Disability Employment Services (DES) Providers can share information about their services;
Participants and Employers can give feedback about their experience with their Provider; and
users can review the above information and feedback to inform their choice of Provider.

Employment services refers to employment programs administered by Us.

Find candidates function is a tool on the Workforce Australia website that allows verified Businesses and Providers to find appropriate staff with the right skills for their Job advertisement. They can search the Profiles of Individuals with a visible privacy setting to find suitable staff.

Harmful code means any virus, denial of service, disabling or malicious device or code, worm, trojan, time bomb, or other harmful or destructive code, but does not include any software lock or other technical mechanism that is included to manage the proper use of any software.

Individual means a person using the Workforce Australia digital platform. Formerly called ‘job seeker’.

Individual user account means each individual person within a business who has access to the Business account.

Internship means a work or volunteer experience where You gain skills and experience in a Position. An Internship may or may not be a paid Position.

Job advertisement means a legitimate employment or Internship opportunity, comprising one or more employment Positions.

Job advertisement agreement means a formal contractual agreement to share Job advertisements between the Workforce Australia digital platform, Businesses, job boards and/or recruitment systems.

Job Switch is the functionality to explore jobs or occupations based on Your job history and Profile.

Loss means any liability, loss, damage, cost and expense, including but not limited to legal costs on a full indemnity basis, consequential or indirect loss, loss of profits, data or revenue and damage or injury to property or person.

Notifications means communication messages sent to You including, but not limited to, email, SMS, Workforce Australia inbox and letter.

Our, Us and We means the Australian Government represented by the Department of Employment and Workplace Relations.

Participant means an individual participating in Employment Services.

PaTH Internship is a special type of Internship available under the Youth Jobs PaTH employment service. Only some Participants are eligible for this service. PaTH Internships will only be visible once You sign into Your account. PaTH Internship opportunities can be advertised by a Business, an employer broker or group training organisation.

Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. Personal Information includes name, contact details and employment history.

Position means each individual employment position within a Job advertisement.

Profile is an online functionality where Individuals can create and share an online resume through the Workforce Australia digital platform.

Provider means an entity contracted by the Australian Government to deliver one or more Employment services.

Self-employment means earning income directly from Your own business, trade, or profession rather than as a salary or wage from an Business.

Sensitive information is a subset of Personal information. Examples of Sensitive information includes cultural or linguistic background, religious beliefs, criminal record information, health information or membership of professional or trade associations.

Workforce Australia digital platform means the workforceaustralia.gov.au website (the Workforce Australia website), and the Workforce Australia Individual mobile application. Formerly ‘jobactive.gov.au’ , ‘jobsearch.gov.au’ and the jobactive Job Seeker mobile application.

Workforce Australia website means the workforceaustralia.gov.au URLs. Formerly ‘jobactive’.

You and Your means the user of the Workforce Australia digital platform and any organisation You represent.

Section - General terms and conditions

2. General conditions of use for all users of the Workforce Australia digital platform

2.1 By using or accessing the Workforce Australia digital platform, You acknowledge that You have read and understood these Conditions and agree to be bound by them. You also agree to regularly check for updates to these Conditions and when using or accessing the Workforce Australia digital platform, You are agreeing to the Conditions effective at that time.
2.2 You must not provide any information for inclusion on the Workforce Australia digital platform or in conjunction with Your use of the Workforce Australia digital platform that You know is:

2.2.1 false or misleading as stated in the Criminal Code Act 1995; or
2.2.2 offensive or unlawful.

2.3 You must not interfere with the Workforce Australia digital platform and must not introduce any Harmful code to the relevant system.
2.4 The Workforce Australia digital platform uses Google services such as Google Maps, YouTube and Google Analytics. These services are used to present information to You and to provide Us with anonymised statistical data about the performance of the Workforce Australia digital platform. No identifying information is shared by Us to Google as a consequence of You using the Workforce Australia digital platform. We do not collect any personal identifiable information via Google Services.
2.5 You indemnify (and keep indemnified) Us (including Our officers, employees, and agents), against any Loss incurred by Us (including in dealing with any claim against Us) arising out of:

2.5.1 a breach of these Conditions; or
2.5.2 any wilful, unlawful or negligent act or omission by You or Your officers, employees, agents, contractors or subcontractors in connection with Your use of the Workforce Australia digital platform.

2.6 You obtain access to, use or otherwise deal with, the Workforce Australia digital platform at Your own risk. We are not liable for any Loss arising in connection with Your use of the Workforce Australia digital platform or any linked website or mobile application, including without limitation:

2.6.1 any action taken or reliance made by You on any information or material posted (including, without limitation, third party information);
2.6.2 Job advertisements that do not comply with relevant laws; or
2.6.3 any interference or disruption to Your own device(s).

2.7 If You wish to put material on the Workforce Australia digital platform but do not own or hold the necessary intellectual property rights (such as, but not limited to copyright) to that material, You must obtain the necessary intellectual property rights to that material before it is uploaded to the Workforce Australia digital platform.
2.8 If You are uploading any documents on the Workforce Australia digital platform, You must obtain any necessary permissions and/or consents before uploading those documents.
2.9 These Conditions are governed by the laws of the Australian Capital Territory.

3. Our rights

3.1 The Workforce Australia digital platform is owned, managed and maintained by Us. Our rights include, but are not limited to, the following:

3.1.1 deciding what information, including links to other websites and mobile applications, are displayed on the Workforce Australia digital platform;
3.1.2 reviewing and updating these Conditions at any time;
3.1.3 removing or directing You to amend any Job advertisement, PaTH Internship, or information (for example, logos, comments or any other content posted by You) which:

does not meet these Conditions;
does not comply with relevant laws;
is in breach of a Deed Poll (such as, but not limited to a Job advertisement web services Deed Poll) entered into between You and Us;
We, in Our sole discretion, deem as unacceptable, inappropriate or may bring Us, the Australian Government, Employment services or the Workforce Australia digital platform into disrepute;
becomes the subject of a complaint;
We consider to be a duplicate (including where the Job advertisement is advertised in multiple locations);
We consider is no longer current (for example, a Business's or Provider's Job advertisement which has not been updated within 102 days after uploading);

3.1.4 gathering and using feedback from You to help improve and develop Our online services;
3.1.5 monitoring Your use of the Workforce Australia digital platform (including how You use the Workforce Australia website and mobile application) to improve Our services to You;
3.1.6 monitoring Your use of the Workforce Australia digital platform (including any content You upload) to ensure compliance with these Conditions;
3.1.7 investigating complaints;
3.1.8 referring or reporting You to the relevant authorities where We consider appropriate; and
3.1.9 refusing access to the Workforce Australia digital platform or certain functions of the Workforce Australia digital platform as We see fit.

3.2 If you sign in using myGovID Digital Identity, you agree to Us collecting your personal information from the MyGovID Digital Identity Provider.

4. Access to the Workforce Australia digital platform

4.1 While We will use reasonable efforts to ensure the Workforce Australia digital platform is available for You when required, We do not guarantee that there will be no interruptions while You are using the Workforce Australia digital platform. We may undertake activities to upgrade our services to improve the services We deliver to You . We may provide notice in advance of these changes, including timeframes where service interruptions may occur.

5. Purpose of the Workforce Australia digital platform

5.1 The purpose of the Workforce Australia digital platform is to help Individuals find a job and Businesses to find staff.
5.2 The Workforce Australia digital platform must not be used by You to advertise training courses, gather information or conduct surveys.
5.3 The Workforce Australia digital platform must not be used by You to enter into a Job advertisement sharing arrangement unless approved by Us.

6. Compliance with laws

6.1 You are responsible for abiding by all applicable Commonwealth, State and Territory laws when using the Workforce Australia digital platform and the information available through it.

7. Social media policies

7.1 You must comply with Our social media policies when accessing and commenting on Our social media channels (including, but not limited to YouTube and Facebook).

8. Security and data analytics

8.1 Any information We hold for You is stored on secure servers, protected in controlled facilities.
8.2 We will use reasonable endeavours to provide a secure internet environment but there are still risks associated with exchanging information via the internet. We are not responsible for the privacy practices, terms and conditions or the content of websites and mobile applications linked to from the Workforce Australia digital platform and You need to decide if You think they are secure prior to accessing them.
8.3 While the Workforce Australia digital platform undertakes scans of uploaded documents to ensure they are free from viruses, We are unable to guarantee that the Workforce Australia digital platform, or downloaded software, is free of viruses. You are encouraged to use anti-virus software for personal use to protect You, Your systems and Your devices.
8.4 You must keep Your Personal information secure by maintaining the confidentiality of any username and password and notify Us immediately if there is any unauthorised use of Your account by any other user or any other breach of security.

Section - Terms and Conditions that apply to Individuals

9. Special conditions for Individuals who use the Workforce Australia digital platform

9.1 Clauses 10 - 14 of these Conditions only apply to Individuals.

10. General conditions for Individuals

10.1 The following applies to Individuals using the Workforce Australia digital platform:
10.1.1 You must have a valid myGov account to sign in and use the functionality of the Workforce Australia digital platform;
10.1.2 You must lawfully be allowed to work before You submit documents to a Business; and
10.1.3 if any of Your details change, You must update Your details on the Workforce Australia digital platform, advise Centrelink (Services Australia) and if you are a Participant also advise Your Provider of these changes within 24 hours.

10.2 By registering with the Workforce Australia digital platform You agree:

10.2.1 to receive Notifications from Us;
10.2.2 that if You are a Participant, Your resume, video resume and LinkedIn information may be viewed by Your Provider/s;
10.2.3 Your Profile can be viewed by registered Businesses (if You allow them to do so via Your privacy settings); and
10.2.4 that if You are a Participant, Your Provider may update Your Profile and resume information where appropriate and share both Your Profile and resume with Businesses.

10.3 We will not provide You with the names of Businesses who may have accessed Your resume, video resume and profile online.
10.4 If You are a Participant, information You include in Your personal events may be viewed by Your Provider. Your Provider may choose to book appointments which coincide with other appointments/events if necessary.
10.5 Once You have uploaded a resume in Your Profile, You must keep at least one resume saved in Your account.
10.6 When submitting a job application using the Workforce Australia digital platform, You must not include any of the following types of information in Your profile, application and any attachments accompanying Your application:

10.6.1 Your bank or credit card details;
10.6.2 Your driver's licence or passport information;
10.6.3 Your Medicare number;
10.6.4 Your tax file number (TFN);
10.6.5 Your address; or
10.6.6 Your date of birth.

11. Document requirements

11.1 Individuals can upload documents, including additional or supporting documents to a Profile or to apply for a job. This can be used to demonstrate examples of Your experience.
11.2 If You upload a document, please note the following:

11.2.1 You must follow any rules for size and format.
11.2.2 We may review, remove and suspend any documents.
11.2.3 If Your document is suspended or removed, You can re-submit another document.

11.3 You must not upload the following images in documents:

11.3.1 company logos;
11.3.2 words or phrases;
11.3.3 irrelevant images;
11.3.4 offensive images;
11.3.5 lewd or pornographic images; and
11.3.6 images that if uploaded, would infringe on the rights of a third party.

12. Video resume (YouTube) and LinkedIn profile

12.1. You agree that these Conditions apply to any content You have linked to in Your Profile including, but not limited to, Your LinkedIn profile or video resume hosted on YouTube.
12.2 By uploading Your resume and additional documents You are agreeing to this information, being stored on the Workforce Australia digital platform and Our systems. For Your video resume and LinkedIn profile only the URL is stored.
12.3 People with sensitive Individual records (for example, those under witness protection) whose personal details must not be displayed, must not upload any images, their resume(s), video resume or LinkedIn profile.
12.4 Privacy policies for any relevant third-party platforms including LinkedIn and YouTube apply.

13. Job alerts

13.1 Job alerts are provided for Your information. The information used to provide these job alerts is based on the information You share and that the Business provides in their Job advertisement. For this reason, We cannot guarantee that all matches will be accurate.

14. Individual accounts

14.1 If You are not a Participant, You can access Your Workforce Australia account while it is linked to myGov. Your account will still exist if You unlink it from Your myGov account, however, You will need to re-link it through myGov to access it again.
14.2 If You are a Participant, Your Workforce Australia account may be made inactive after You are exited from Employment services; however, while it is linked to Your myGov account, You will still have access to Your account and some features and functionality may, however, be reduced.
14.3 As required by law, Your Workforce Australia account must be retained by Us for at least 3 years after exiting Employment Services; however We reserve the right to retain Your account details perpetually on Our IT systems for auditing purposes.

Section - Terms and Conditions that apply to Businesses

15. Special conditions for Businesses who use the Workforce Australia digital platform

15.1 Clauses 16 - 23 of these Conditions only apply to Businesses.

16. Business accounts and Business user accounts

16.1 To have a Business account, You must:
16.1.1 have and maintain a Digital Identity (at a minimum of standard identity strength);
16.1.2 be authorised to act on behalf of the business via Relationship Authorisation Manager;
16.1.3 provide Your contact name, preferred email address, street address and Australian or Norfolk Island mobile phone number to register Your business account and keep them up to date.

17. Job advertisements

17.1 By posting a Job advertisement on the Workforce Australia digital platform You agree to Your Job advertisement being shared, via an RSS feed, with approved organisations and job boards under a Job advertisement sharing agreement with Us and warrant that You have obtained the consent of the relevant individuals for this to occur. This means that Your Job advertisement may be displayed on other online jobs boards.
17.2 All Job advertisements You lodge must:

17.2.1 be written in English;
17.2.2 include a unique Job advertisement for each job type or PaTH Internship type;
17.2.3 accurately classify job type;
17.2.4 include a genuine, descriptive Job advertisement title;
17.2.5 provide a clear and accurate description of the nature of the Job advertisement, including details of the service or product involved;
17.2.6 provide an accurate location where the Job advertisement actually exists or if advertising outside of Your area, ensure the actual location of the Job advertisement is clearly indicated in the description;
17.2.7 clearly state if the Individual will need to provide their own transport, either to undertake the duties of the Job advertisement or to travel to and from work;
17.2.8 clearly state any costs the Individual will need to invest or pay upfront, and the continuing fees for the product, equipment purchases or any other costs;
17.2.9 state the hours of work, either the set number of hours the employee will work, or minimum hours an employee could expect to work;
17.2.10 state the hours of attendance per fortnight for Internships;
17.2.11 include 'Casual' in brackets after the job title if the hours cannot be specified;
17.2.12 indicate expected start date if lodging an anticipated Job advertisement through a Provider;
17.2.13 have titles and descriptions that are free of spelling mistakes and are grammatically correct;
17.2.14 be free of language that may be interpreted as discriminatory;
17.2.15 not include a request that the Individual provide a photograph of themselves with their application or at their interview;
17.2.16 not include a request that the Individual provide details of their bank account, credit card, driver's licence or passport as part of their resume or application;
17.2.17 identify independent contracting or sub-contracting business arrangements in the Job advertisement's description field;
17.2.18 not be a job that involves multi-level marketing, pyramid selling schemes, undertaking online surveys for payment or pay-for-feedback;
17.2.19 not be a personal development or training course;
17.2.20 not involve any form of nudity or work in the adult industry;
17.2.21 not involve promotion of gambling or gambling websites. For example, advertising a poker tournament or promoting a gambling website. Please note this does not exclude general hospitality positions, for example in clubs, pubs or casinos, and does not exclude corporate Positions within wagering organisations as long the advertisement does not contain the organisation's web address or promote the website in any way;
17.2.22 be compliant with any Commonwealth, State or Territory law including Australian workplace laws, Australian Consumer Law and Fair Trading Acts; and
17.2.23 express remuneration in Australian currency.

17.3 You must not advertise Job advertisements where You charge or intend to charge Individuals for attending an interview or charge an application fee.
17.4 If You require an Individual to have a pre-employment medical or drug and alcohol test, the requirement must be relevant to the type of work the applicant will be doing. This requirement must also be stated in the Job advertisement description.
17.5 Any contact details for an Individual provided to You by an Individual or Provider can only be used to contact the Individual regarding the specific Job advertisement that they applied for.
17.6 For each Job advertisement, You can list questions as part of the application process to assist You in rating job applicants.
17.7 If Your Job Advertisements do not meet these Conditions, Your Business account access may be limited and all Your Job Advertisements will be checked for compliance before being published to the Workforce Australia digital platform.

18. Wages information

18.1 When providing information about wages on a Job advertisement:
18.2 You must comply with the following requirements:

18.2.1 if the wage is to be negotiated, You must provide an indication of the salary range or hourly rate;
18.2.2 if salary is partly or wholly Commission based, You must provide the rate of Commission, retainer (if applicable), and a likely range of earnings;
18.2.3 do not advertise On Target Earnings (OTE), only genuine figures; and
18.2.4 meet Australian workplace laws including minimum wage entitlements.

18.3 The following are best practice recommendations:

18.3.1 include an indication of the wages for each Position. Provide the name of the award or agreement (where possible) and an indication of the salary range or hourly rate; and
18.3.2 clearly identify independent contracting or sub-contracting business arrangements in the Job advertisement's description (if applicable).

19. Additional requirements for Self-employment, Business opportunities and Commission jobs

19.1 You must not use the Find candidates function on the Workforce Australia digital platform to search for Individuals to fill Your Job advertisement.
19.2 Where You are lodging a Job advertisement for Self-employment, Business opportunities and Commission jobs, You must:

19.2.1 identify Your Job advertisements as Self-employment, Business opportunity or Commission by selecting the appropriate job type when lodging Your Job advertisement;
19.2.2 include where possible "self-employment", "business opportunity" or "commission" in brackets after the job title;
19.2.3 specify the nature of the business;
19.2.4 only lodge Job advertisements for the sale of products and services which are legal in Australia;
19.2.5 provide details of wages including Commission payment and retainer (if applicable) and method of payment; and
19.2.6 provide a range of likely earnings.

20. Additional requirements for independent contractors

20.1 Job advertisements for independent contractors or sub-contractors must include items that are required to be supplied by potential candidates in the Job advertisement description. You must also make it clear that the work is to be performed under independent contracting or sub-contracting arrangements and that wages are subject to negotiation.

21. Additional requirements for work from home Job advertisements

21.1 If Your Job advertisement requires the Individual to work from home, Your Job advertisement must include:

21.1.1 the nature of the employment (for example, will the Individual be working as an employee or an independent contractor);
21.1.2 how the Individual will be paid (for example Commission payment or hourly rate) including details of superannuation;
21.1.3 details of who will be responsible for workers compensation and other relevant insurances;
21.1.4 the duration of employment (if non-ongoing) and anticipated daily working hours;
21.1.5 information about the deduction of income tax (for example, do You withhold income tax);
21.1.6 details and cost of any equipment the Individual will need to supply; and
21.1.7 details of any other costs the Individual will be expected to pay.

22. Additional requirements for overseas employment

22.1 Job advertisements for overseas employment will only be accepted from Australian-based Businesses. The Individual must be placed on an Australian Enterprise Agreement and remain under the agreement for the entire time they are on the overseas placement.
22.2 You must include full details of the travel, wages, accommodation and period of the overseas placement in the Job advertisement description.

23. Business profile

23.1 You can create a Business Profile to promote your Business to Individuals. Your profile can include an overview of your business, such as your Business name, logo location, size and services or products. You can also include your core values, people practices, remuneration and organisational culture.
23.2 You must follow any department system rules for document size and file type limitations.
23.3 You must keep Your Personal information secure by maintaining the confidentiality of any username and password and notify Us immediately if there is any unauthorised use of Your account by any other user or any other breach of security.

Section - Terms and Conditions that apply to participants in Disability Employment Service

Definition of Employer for Disability Employment Services participants means a business, company or organisation who employs a person or people. Employers may use the Workforce Australia digital platform to fill a Job advertisement, Vacancy or manage a wage subsidy. Includes recruitment agencies but excludes Providers.

24. Connections for Quality comment guidelines

24.1 Connections for Quality comment functionality is available to Employers, Providers and Participants that are currently, or have previously been, registered with a Provider. You must be logged in to the Disability Employment Services website to submit a Connections for Quality comment.
24.2 You may use Your name or a pseudonym when submitting a comment. If You use Your name and Your comment is approved by Our moderator, Your name will be publicly displayed on the Disability Employment Services website.
24.3 All submitted comments are checked by Us before being posted to make sure that they meet these Conditions. You will be notified if Your comment does not meet the Conditions if You provided Your email address when submitting the comment. Comments are moderated by Us and, if approved, normally appear on the Disability Employment Services website within 1 to 2 business days. Comments are not edited by Us.
24.4 If We remove Your comment, You cannot appeal that action or decision. However, You can submit a new comment that complies with these Conditions.
24.5 Comments may include links to material on other websites that are relevant to the comment however these will only be displayed as text, not clickable links.
24.6 In posting Your comments, You agree that You will not:

24.6.1 post comments which are not English;
24.6.2 impersonate any person or entity, or falsely state or misrepresent Your affiliation with a person or entity;
24.6.3 abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
24.6.4 post any defamatory or libellous content;
24.6.5 post insulting, threatening or provocative language, or language that is hateful towards a certain group of people;
24.6.6 post content to incite hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristics;
24.6.7 post inappropriate, profane, obscene or indecent content;
24.6.8 conduct any illegal activity or solicit the performance of any illegal activity;
24.6.9 contribute any text or other material that infringes the intellectual property rights of others;
24.6.10 spam Your contribution to the site by sending multiple copies or versions of it;
24.6.11 interfere with another person's privacy;
24.6.12 post comments that are off-topic or irrelevant to Providers' services, including comments that are exclusively political;
24.6.13 post off-topic, or irrelevant contributions not in keeping with the current topics or themes;
24.6.14 post personal website addresses, email addresses, telephone numbers or any other personally identifiable information (other than Your name); and
24.6.15 collect or store Personal information of any other person or group, unless that collection or storage is consistent with the purpose of the Disability Employment Services website.

Last updated 07 November 2022

This privacy notice applies to the Workforce Australia digital platform.

Privacy policy

Our privacy policy can be found on the Department of Employment and Workplace Relationsprivacy page. The policy explains how You can make a complaint and how to access and correct Your Personal information. To contact Us about Your Personal information, please email [email protected]

Personal information

Your Personal information may be collected by Us when You register on the Workforce Australia digital platform. If You do not allow Us to collect Your Personal information, You may not be able to access and use some of the functionality on the Workforce Australia digital platform.

Your Personal information is protected by law, including under the Privacy Act 1988 (Privacy Act).

This privacy notice contains 3 parts:

Part 1 - All Individuals registered on the Workforce Australia digital platform
Part 2 - Participants registered on the Workforce Australia digital platform
Part 3 - Businesses registered on the Workforce Australia digital platform

Part 1 - All Individuals registered on the Workforce Australia digital platform

This part applies for all users with a Workforce Australia account.

Purpose for collecting Your Personal information

Your Personal information is collected for the purposes of:

allowing You to browse, access and use the Workforce Australia digital platform functionality, including but not limited to: applying for a job, creating a Profile (see below for more information on Profile feature), reporting or recording job applications, creating a resume, and setting up job alerts
resolving any issues You raise relating to Your use of the Workforce Australia digital platform
monitoring online traffic
data analytics
research conducted by Us
pre-filling forms in the Workforce Australia digital platform where you have provided the information to Us.

If You do not provide some or all of Your Personal information, You may not be able to use all features and functions of the Workforce Australia digital platform.

Collection of Your Personal information

Your Personal information is collected from You when You provide or update Your personal details on the Workforce Australia digital platform. It may also be collected from a third party, including Businesses whom You have contacted via the Workforce Australia digital platform or whom You have submitted a job application to, if You have agreed or where you would reasonably expect Your Personal information to be collected this way.

By using the Workforce Australia digital platform, We may also collect Your Sensitive information. Your consent is required to collect Your Sensitive information, unless collecting this information is required or authorised by or under Australian law, such as the social security law. Giving Your consent is voluntary, and you can remove Your Sensitive information at any time if you wish to withdraw Your consent. For information on how to manage Your Sensitive information, see Manage or remove your sensitive information. The Digital Services Contact Centre or Your Provider can guide You on how to remove or change Your Sensitive information. The services and assistance You receive are tailored to Your circumstances, based on the information you make available to Us.

Disclosure of Your Personal information

Your collected Personal information may be disclosed to third parties, including but not limited to:

Businesses, for example where You have applied for a job using the Workforce Australia digital platform or have a wage subsidy
research companies contracted by Us
where You agree Your Personal information can be disclosed to a third party
where it is otherwise permitted, such as when it is required or authorised by or under an Australian law or a court or tribunal order
complementary service providers (including, but not limited to, Career Transition Assistance, Employability Skills Training, Transition to Work, Self-Employment Assistance, Skills for Education and Employment Providers, Time to Work, ReBoot and Workforce Specialists).

Overseas disclosure of Personal information

It is not intended that Your Personal information will be disclosed to any overseas recipients. However, You should be aware that some Business organisations may be registered legal entities outside Australia.

If You do not wish for Your Personal information to be disclosed overseas, You can choose not to apply for jobs posted by Business organisations registered outside of Australia.

If You apply for jobs posted by Business organisations registered outside Australia, You consent to the disclosure of Your Personal information to overseas recipients for the purposes set out in this privacy notice and that the requirement under Australian Privacy Principle 8.1 for Us to ensure that the overseas recipient complies with the Australian Privacy Principles (APPs) will not apply to that disclosure.

Profile

No Personal information about You will be shown to Businesses through the Workforce Australia digital platform unless You choose to.

Your Profile visibility

You can set and share Your Personal information within Your Profile. Your Profile visibility is set in the privacy settings of Your account. Your Personal Information will be automatically shared with the Business advertising the job, including where You have set Your Profile to a 'Hidden' status.

If you submit a job application on the Workforce Australia digital platform, Your Profile will be automatically shared with the Business advertising the job, including where You have set Your Profile to a 'Hidden' status.

Businesses will have access to Your Profile for 90 calendar days from the date You submit the application unless You withdraw access to Your Personal information.

Any information You send to Businesses outside of the Workforce Australia digital platform is out of our control.

Part 2 - Participants using the Workforce Australia digital platform

This part applies for all Participants.

Consent to collect Your Sensitive information

By signing in to the Workforce Australia digital platform, You confirm that You have read, understood, and voluntarily agree to the collection of Your Sensitive information, in accordance with this privacy notice and consent declaration.

The collection of Your Sensitive information assists Us to tailor services and assistance appropriate to Your individual circumstances.

Your consent is required to collect Your Sensitive information, unless collecting this information is required or authorised by or under Australian law, such as the social security law. Giving Your consent is voluntary, and you can remove Your Sensitive information at any time if you wish to withdraw Your consent. For information on how to manage Your Sensitive information, see Manage or remove your sensitive information. The Digital Services Contact Centre or Your Provider can guide You on how to remove or change Your Sensitive information.

Purpose for collecting Your Personal information

Your Personal information is collected for the purposes of administering the Employment Services You are participating in and providing You with appropriate services and assistance, including:

administering the Employment Services You are participating in
contacting You about the Employment Services You are participating in
determining Your eligibility and suitability to participate in Employment Services
delivering Employment Services to You and helping You prepare for employment
assisting You to find employment
assisting You to comply with any mutual obligation and activity test requirements you may have
ensuring You correctly receive any benefits and services You are eligible for
ensuring We correctly pay Your Provider for the services delivered to You
evaluating and monitoring any programs and services provided to You by Us
evaluating and monitoring any programs and services provided to You by Your Provider or another third party contracted by Us
involving You in surveys and research conducted by Us or on behalf of Us
helping to resolve complaints made by You or Your Provider
administering wage subsidies
allowing You to access and use the Workforce Australia digital platform functionalities, including but not limited to: applying for a job, reporting or recording Your job search effort, creating a resume, completing the Job Seeker Snapshot (see below for more information on the Job Seeker Snapshot function), and setting up job alerts
resolving any issues You raise in relation to Your use of the Workforce Australia digital platform
administering the Employment Fund and Participation Fund
improving services or the user experience
providing support and assistance through a digital assistant.

Personal information is collected from You when You complete the online Job Seeker Snapshot. The types of Personal information collected by Us for the Job Seeker Snapshot includes Your name, age, gender, education and details of Your personal circumstances. Sensitive information may also be collected as part of Your Job Seeker Snapshot.

Your Personal information may be collected from other Australian Government agencies (such as Services Australia), their contracted service providers and other third parties, such as Businesses and Providers (including, but not limited to, Career Transition Assistance, Employability Skills Training, Transition to Work, Self-Employment Assistance, Skills for Education and Employment Providers, and Workforce Specialists), and suppliers providing goods and services for reimbursement from the Employment Fund.

It is important to tell Us and Your Provider (if you have one) if Your contact details or circumstances change, to ensure You get the right support.

If You do not provide some or all of Your Personal information, Our ability to provide You with Employment services may be limited and You may not be able to take full advantage of the features and functions of the Workforce Australia digital platform.

Disclosure of Your Personal information

Your collected Personal information may be disclosed to third parties including but not limited to:

complimentary service providers (including, but not limited to, Career Transition Assistance, Employability Skills Training, Transition to Work, Self-Employment Assistance, Skills for Education and Employment Providers, Time to Work, ReBoot and Workforce Specialists)
Our other contracted Providers
other Australian Government agencies, and their contracted Providers, where those Providers are delivering services to You
other parties who deliver services to You, including but not limited to:

activity host organisations
training organisations
education providers (only applies to Transition to Work and Time to Work)
childcare providers (only applies to ParentsNext)

Businesses, for example where a Provider is arranging a placement for You or administering wage subsidies or where You have applied for a job using the Workforce Australia digital platform
state and territory agencies (only applies to Transition to Work, Time to Work and Self-Employment Assistance, New Business Assistance with NEIS [Norfolk Island]).
prisons (only applies to Time to Work)
healthcare and hospital organisations (only applies to Time to Work)
suppliers, for example where We or a Provider are arranging goods or services for You as part of administering the Employment Fund or Participation Fund
research companies contracted by Us to conduct research and evaluations

Your Personal information may also be used by Us and your Provider or given to others where you have agreed, or where it is otherwise permitted, including where it is required or authorised by or under an Australian law or a court or tribunal order.

If You are a Participant, and You select a ‘Standard’ privacy setting, Your Provider may choose to share Your Profile with a Business via a public link.

Note: If You are a Participant with a sensitive Individual record (for example, if You are under witness protection), Your personal details will not be displayed on the Workforce Australia digital platform and cannot be viewed by any other parties.

New Business Assistance with NEIS (Norfolk Island)

Personal information is collected from You when You apply for New Business Assistance with NEIS using the Workforce Australia digital platform, and when You provide or update Your personal details on the Workforce Australia digital platform.

The type of Personal information We collect for the purposes of New Business Assistance with NEIS may include Your name, Job seeker ID (JSID), address, telephone number and email address. If You receive Self-Employment Allowance and/or Self-Employment Rent Assistance, We may also collect Your bank account details and Tax File Number (TFN). The collection of any TFN is authorised under the Income Tax Assessment Act 1936 and the Taxation Administration Act 1953.

Self-Employment Assistance

Personal information is collected from You when You apply for Self-Employment Assistance Small Business Coaching using the Workforce Australia digital platform, and when You provide or update Your personal details on the Workforce Australia digital platform. If You apply for Self-Employment Allowance, We may also collect Your bank account details and Tax File Number (TFN). The collection of any TFN is authorised under the Income Tax Assessment Act 1936 and the Taxation Administration Act 1953.

Part 3 - Businesses registered on the Workforce Australia digital platform

This part applies for all Businesses registered on the Workforce Australia digital platform.

Purpose for collecting Your Personal information

Your Personal information is collected by Us for the purposes of:

Enabling You to use the functions of the Workforce Australia digital platform including but not limited to:

creating a business profile
advertising Job advertisements
managing Job advertisements
allowing Individuals to apply for Your Job advertisements
screening candidates who have applied for Your Job advertisements
sending or receiving Job advertisement referrals to or from a Provider

research and analysis
ensuring You are paid correctly if You receive a Government wage subsidy
allowing Us to determine Participants' compliance with their mutual obligation and activity test requirements
ensuring correct payments are made to Our contracted service providers for services they provide to Participants
evaluating and monitoring outcomes, programs and services
including You in surveys and research conducted by Us and on behalf of Us
assisting in resolving complaints made by You, Individuals or Providers
assisting in the administration of Employment services
assisting in providing and improving Our services to You
resolving any issues, you raise in relation to Your use of the Workforce Australia digital platform
monitoring online traffic
data analytics

Disclosure of Your Personal information

Your collected Personal information may be disclosed to third parties including but not limited to:

Participants in Employment services
any user who accesses the job search functionality on the Workforce Australia digital platform
Our contracted Providers
organisations conducting research on behalf of Us
other organisations contracted to Us under confidentiality deeds
other Government agencies (for example, Services Australia, the Department of Social Services, the National Indigenous Australians Agency).
recruitment agencies (whether contracted to the Australian Government or not)
Your personal information may also be disclosed to third parties where You have agreed and where it is otherwise permitted, such as when it is required by or under an Australian law or a court or tribunal order

Use and disclosure of Personal information by third parties

While Workforce Australia takes measures to safeguard your Personal information, information you post in public areas of the platform (such as Job advertisements) may be used and disclosed without Our agreement (for example, posted on other jobs boards) and this is outside of Our control. If You do not wish for Your Personal information to be disclosed to third parties, You can choose not to include Your Personal information such as Your name and contact details and instead use Your organisation's generic contact details when posting Job advertisements.

Overseas disclosure of Personal information

It is not intended that Your Personal information will be disclosed to any overseas recipients. However, You should be aware that Job advertisements You post can be viewed by parties outside of Australia. If You do not wish for Your Personal information to be disclosed overseas, You can choose not to include Your Personal information such as Your name and contact details and instead use Your organisation's generic contact details when posting Job advertisements.

If You post Job advertisements containing Your Personal information, You consent to the disclosure of Your Personal information to overseas recipients for the purposes set out in this privacy notice and that the requirement under Australian Privacy Principle 8.1 for Us to ensure that the overseas recipient complies with the APPs will not apply to that disclosure.

Disclaimer and copyright

Disclaimer

The information on the Workforce Australia digital platform is presented by Us for the purpose of disseminating information to the public.

We monitor the quality of the information available on the Workforce Australia digital platform and update the information regularly. However, We do not make any representation or warranty about the accuracy, reliability, currency or completeness of any material contained on the Workforce Australia digital platform or on any linked website, mobile application or platform.

While We make every effort to ensure that the material on the Workforce Australia digital platform is accurate and up to date, You should exercise Your own independent skill and judgement before You rely on it. The Workforce Australia digital platform is not a substitute for independent professional advice and You should obtain any appropriate professional advice relevant to Your particular circumstances. You must exercise Your own judgement and carefully evaluate the material on the Workforce Australia digital platform.

Links to other websites and mobile applications are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.

Information, including Job advertisements, on the Workforce Australia digital platform is often summarised and may not be complete or include all information that You may require. If this is the case, You should call or email the contact person for the Job advertisement to obtain more information. If You are a Participant, You should contact Your Provider or contact Us to discuss PaTH Internship opportunities.

In some cases, the material on the Workforce Australia digital platform may incorporate or summarise views, standards or recommendations of third parties or comprise material contributed by third parties ('third-party material'). Such third-party material is assembled in good faith, but does not necessarily reflect Our considered views, or indicate a commitment to a particular course of action. We make no representation or warranty about the accuracy, reliability, currency or completeness of any third-party information.

We are not liable for any Loss resulting from any action taken or reliance made by You on any information or material posted on the Workforce Australia digital platform (including, without limitation, third party information). You obtain access at Your own risk and We accept no responsibility for any interference, Loss, damage or disruption to Your own computer system which arises in connection with Your use of the Workforce Australia digital platform, or any linked website or mobile application. You must take Your own precautions to ensure that the process which You employ to obtain access to the Workforce Australia digital platform does not expose You to the risk of Harmful code, viruses, malicious software or other forms of interference which may damage Your own digital devices.

Job Switch disclaimer

Job Switch has been developed for public policy purposes using methodologies set out in the World Economic Forum report, Towards a Reskilling Revolution: A Future of Jobs for All.

These methodologies have been applied to a number of data sources including proprietary data provided by Burning Glass Technologies and also includes information from the O*NET 21.2 Database and O*NET 23.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. The Commonwealth of Australia has modified all or some of this information. Third party information sources may not have approved, endorsed, or tested these modifications.

To the extent permitted by law, the Commonwealth of Australia:

makes no representation or warranty as to the accuracy or fitness for purpose of any information obtained through use of Job Switch;
does not accept any legal liability for any error in any information obtained through the use of Job Switch; and
is not liable for any loss arising as a result of any person acting or refraining from acting, in reliance upon any information obtained through Job Switch.

Full disclaimer

Our full disclaimer can be read at the Department of Employment and Workplace Relations website

Copyright

We support and encourage the dissemination and exchange of information provided on the Workforce Australia digital platform.

Except where otherwise indicated:

content supplied by third parties,
Our logo,
the Commonwealth Coat of Arms,
material protected by a trademark, and
any images and/or photographs.

We have applied the Creative Commons Attribution 4.0 International Licence to content on the Workforce Australia digital platform.

The details of this CC BY licence are available on the Creative Commons website: www.creativecommons.org.

Use of all or part of any material on the Workforce Australia digital platform must include the following attribution:

The terms under which the Commonwealth Coat of Arms can be used are set out on the Department of the Prime Minister and Cabinet's website: https://www.pmc.gov.au/government/commonwealth-coat-arms

Other Use

If You want to use material on this website in a way that is beyond the scope of the terms of use that apply to it, ask Us for authorisation. You could infringe Our copyright if You use anything on the Workforce Australia digital platform in a way that is not permitted or otherwise allowed under the Copyright Act 1968 (Cth).

Please address requests and enquiries concerning further authorisation to:

The Copyright Officer

Department of Employment and Workplace Relations

GPO Box 9880 Canberra ACT 2601

Or emailed to [email protected]

Last updated 02 December 2022

Service guarantees

We aim to ensure that all of our programs provide a level of service that will help get you job ready.

You can read the service guarantees for each of our programs.

Workforce Australia Online for Individuals (with mutual obligation requirements)

If you're a participant in Workforce Australia Online for Individuals and have mutual obligations, we can help you with online tools and pre-employment pathways to find a job.

Workforce Australia Online for Individuals service guarantee (PDF 141kB)

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Workforce Australia Services

Workforce Australia Services offers a tailored approach to help you search for a job.

Workforce Australia Services service guarantee (PDF 139B)

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ParentsNext

ParentsNext helps you to get ready for work by the time your youngest child starts school.

ParentsNext service guarantee (PDF 179kB)

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Career Transition Assistance

If you're aged 45 years and over this program can help you build your confidence and skills to get a job.

Career Transition Assistance service guarantee (PDF 167 kB)

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Employability Skills Training

Is available for everyone to get you job ready. You can get practical support to develop your job search skills and workplace skills. You can also learn about and build the skills needed for specific industries, such as hospitality or aged care.

Employability Skills Training service guarantee (PDF 173kB)

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National Customer Service Line

Our primary responsibility is to provide a point of contact to assist participants and employers with their employment services enquiries and feedback.

National Customer Service Line service guarantee (PDF 217kB)

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Last updated 31 August 2022

Privacy and conditions

Terms and conditions

Section - Definitions

1. Definitions

Section - General terms and conditions

2. General conditions of use for all users of the Workforce Australia digital platform

3. Our rights

4. Access to the Workforce Australia digital platform

5. Purpose of the Workforce Australia digital platform

6. Compliance with laws

7. Social media policies

8. Security and data analytics

Section - Terms and Conditions that apply to Individuals

9. Special conditions for Individuals who use the Workforce Australia digital platform

10. General conditions for Individuals

11. Document requirements

12. Video resume (YouTube) and LinkedIn profile

13. Job alerts

14. Individual accounts

Section - Terms and Conditions that apply to Businesses

15. Special conditions for Businesses who use the Workforce Australia digital platform

16. Business accounts and Business user accounts

17. Job advertisements

18. Wages information

19. Additional requirements for Self-employment, Business opportunities and Commission jobs

20. Additional requirements for independent contractors

21. Additional requirements for work from home Job advertisements

22. Additional requirements for overseas employment

23. Business profile

Section - Terms and Conditions that apply to participants in Disability Employment Service

24. Connections for Quality comment guidelines

Privacy notice and consent declaration

Privacy policy

Personal information

Part 1 - All Individuals registered on the Workforce Australia digital platform

Purpose for collecting Your Personal information

Collection of Your Personal information

Disclosure of Your Personal information

Overseas disclosure of Personal information

Profile

Your Profile visibility

Part 2 - Participants using the Workforce Australia digital platform

Consent to collect Your Sensitive information

Purpose for collecting Your Personal information

Disclosure of Your Personal information

New Business Assistance with NEIS (Norfolk Island)

Self-Employment Assistance

Part 3 - Businesses registered on the Workforce Australia digital platform

Purpose for collecting Your Personal information

Disclosure of Your Personal information

Use and disclosure of Personal information by third parties

Overseas disclosure of Personal information

Disclaimer and copyright

Disclaimer

Job Switch disclaimer

Full disclaimer

Copyright

Other Use

Service guarantees

Workforce Australia Online for Individuals (with mutual obligation requirements)

Workforce Australia Services

ParentsNext

Career Transition Assistance

Employability Skills Training

National Customer Service Line