Your privacy on Deezer
Updated June 2022
At Deezer, we care about your privacy and we want you to be comfortable with how we use your personal data. This Privacy Notice is therefore designed to provide you with transparent and important information on how we collect, use, retain, protect and share your data, and how you can exercise your rights over it.
If you have any questions about this Privacy Notice or our privacy practices, would like to contact our Customer Care or Data Protection Officer, or would like to submit a complaint, you can contact us through this form.
Collection of personal data
Personal data includes data that directly identifies you (such as your name), data that indirectly identifies you (such as your email address or phone number), and data that can be linked to you (such as your listening history or favorite content).
Although registering with Deezer does not require you to provide data that directly and personally identifies you, we consider any data that may be linked to you as personal, and we treat it as such.
We collect the following personal data when you sign up to Deezer and use our service.
Contact info
Name, email address*, phone number, social logins, age*, gender
Provided by you or your service provider when you sign up to Deezer
Identifiers
User ID*, device IDs
User ID assigned by us when you sign up to Deezer, device IDs collected by us when you use Deezer.
Financial info
Payment info*, transactions*
Provided by you when you subscribe to a paid plan or a try & buy offer.
Location
Coarse location (IP address)
Collected by us when you sign in and use Deezer.
Usage data
Product interaction (including listening data)*, advertising data*
Collected by us when you use Deezer or when you interact with ads.
User content
Photos, audio data*, Customer Care requests
Provided by you when you use Deezer or when you contact our Customer Care.
Search history
Searches performed on Deezer*
Provided by you when you search content on Deezer.
Diagnostics
Crash data, performance data
Collected by us if the experience crashes while using Deezer.
Data marked with an * is required to allow you to sign up to Deezer, to subscribe to one of our paid plans or try & buy offers, or to use our service and its features.
Use of personal data
We use your data only when we have a legal basis to do so. Depending on the circumstances, we may process your data with your consent, because it is necessary to fulfill our contract with you or comply with the law, or because we believe that the processing is in our or others’ legitimate interests (provided that such interests don’t override your interests, rights, and legitimate expectations).
We don’t use any algorithms to make any decision that would significantly affect you without human review. We only use your data for the purposes described below.
App functionality
We use your data to enable you to sign in to Deezer, search and play audio content, manage your favorites and playlists, and share content with other people.
Contact info
Email address, phone number, social logins
Identifiers
User ID, device IDs
Location
Coarse location
Usage data
Product interaction
User content
Audio data
Search history
Searches
Product personalization
We use your data to enable you to personalize your profile and playlists, and to provide you with content recommendations based on your listening history and favorite content.
Contact info
Name, age, gender
Identifiers
User ID, device IDs
Location
Coarse location
Usage data
Product interaction
User content
Photos
Search history
Searches
Payment and royalties
We use your data to process your payment when subscribing to a paid plan or a try & buy offer, fulfill our tax and accounting obligations, and pay royalties to music labels and record companies. We use an external payment provider and therefore don’t store your payment method details.
Contact info
Email address, phone number
Identifiers
User ID
Financial info
Payment info, transactions
Location
Coarse location
Usage data
Product interaction
Security and fraud prevention
We use your data to monitor and ensure the ongoing security, confidentiality, integrity, availability and resilience of our service, and to prevent fraudulent use.
Contact info
Name, email address, phone number, social logins
Identifiers
User ID, device IDs
Financial info
Payment info, transactions
Location
Coarse location
Usage data
Product interaction
Diagnostics
Crash data, performance data
Analytics and audience insights
We use your data to measure our audience, analyze how our service is used, monitor and improve its overall performance, usability and design, and develop new features. You can consent or object to such use in your cookie settings.
Identifiers
User ID, device IDs
Location
Coarse location
Usage data
Product interaction, advertising data
Diagnostics
Crash data, performance data
Deezer’s communication
We use your data to send you important information about your account and transactions, editorial recommendations, marketing communications, or to request your feedback. When sending you an email, we use pixel tags to know whether it has been read. This helps us to optimize our email campaigns and send you fewer emails if you don’t read them. You can accept or decline our communications in your notification preferences.
Contact info
Name, email address, phone number, age
Identifiers
User ID
Location
Coarse location
Usage data
Product interaction
Search history
Searches
Deezer’s advertising
If you have subscribed to a paid plan, we use your data to find audiences that are similar to your profile. If you use our free service, we use your user ad profile to display targeted ads for Deezer on our or third-party sites or apps, exclude you from certain ad campaigns, and set capping so as not to present the same ad too repetitively. You can consent or object to such use in your cookie settings. If you object, only generic and less-relevant ads will be served.
Contact info
Email address, age, gender
Identifiers
User ID, device IDs
Location
Coarse location
Usage data
Product interaction, advertising data
Third-party advertising
If you use our free service, we use your data to build your user ad profile, display targeted ads for third-party products or services on our sites or apps, exclude you from certain ad campaigns, and set capping so as not to present the same ad too repetitively. You can consent or object to such use in your cookie settings. If you object, only generic and less-relevant ads will be served.
Contact info
Age, gender
Identifiers
User ID, device IDs
Location
Coarse location
Usage data
Product interaction, advertising data
Customer Care
We use your data to handle your requests submitted to our Customer Care, or when you want to exercise the statutory rights that you hold over your personal data.
Contact info
Name, email address, phone number, social logins, age, gender
Identifiers
User ID, device IDs
Financial info
Payment info, transactions
Location
Coarse location
Usage data
Product interaction, advertising data
User content
Photos, audio data, Customer Care request
Search history
Searches
Diagnostics
Crash data, performance data
Retention of personal data
We keep your data only for so long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention periods specified below start from the date of your last interaction with Deezer.
3 years
Contact info
Name, email address, phone number, social logins, age, gender
Identifiers
User ID, device IDs
Location
Coarse location
Usage data
Product interaction, advertising data
User content
Photos, audio data
Search history
Searches
Diagnostics
Crash data, performance data
5 years
User content
Customer Care requests
10 years
Financial info
Transactions (as required by the Monetary and financial code)
Protection of personal data
We take technical, physical and organizational safeguards to protect your data against unauthorized access, use or disclosure, and to prevent its loss or alteration.
When implementing and improving these safeguards, we take into account the state of the art, the nature of the processing, the sensitivity of the data, and the potential threats and risks.
- We implement and maintain sophisticated technical measures – such as encryption – to ensure that your data is confidentially and securely recorded and used.
- We restrict and limit access to your data – via access controls – and monitor who accesses, uses, and transfers your personal data – via logs and audit trails.
- Employees who have access to your data are required to comply with strong data privacy, confidentiality and security policies.
- Business partners and service providers with whom we share your data are also required to comply with strong data privacy, confidentiality and security contractual requirements.
Your rights on your data
We are fully committed to enable you to exercise your rights on your data, some of which may be exercised directly in your settings, some of which may be exercised by contacting our Customer Care. Please see below for how to do this.
Data access and portability
You can access and get a copy of your data by contacting our Customer Care via this form.
Data modification
You can modify or correct your contact information (name, email address, phone number, social logins, age and gender) and user content (photos) directly in your user profile, and you can change your payment method in your subscription settings.
Data deletion
You can delete your account and all personal data associated with your account in your account settings (Account management / Manage my account / DELETE MY ACCOUNT) or by contacting our Customer Care via this form.
Consent withdrawal
You can withdraw your consent to the use of cookies and other tracking technologies in your cookie settings.
You can also unsubscribe from our communications in your notification preferences.
Escalation
If you are not satisfied with our response, you can contact our Data Protection Officer through this form or lodge a complaint with the applicable authority.