Introduction: This Privacy Policy ("Policy") will help you understand how we collect and use personal information if you visit our website or make use of any of our services, and what we will and will not do with the information we collect. We only collect, store, process and share personal information that is either necessary to provide the service to you, or that you choose to provide to us, and we have processes in place to ensure that you are able to control our use of your data freely and easily.
Changes: To the maximum extent permitted by law, we reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
Children and privacy: We do not solicit or target persons under 18 years of age. We do not permit children under the age of 18 to become users and we do not knowingly collect any information relating to children under the age of 18. By submitting information to us you represent that you are over the age of 18, and if you suspect any user is not at least 18, please follow the reporting options within your account to inform us.
1. ABOUT US AND OUR SERVICES
We,
We operate lots of different social and dating websites and we want to make sure you have access to as many potential matches as possible within our large database. This means that after you sign up to this website and create a dating profile with us, we will share your profile across our other sites and we will market our different products, sites and services to you. We call these sites Partner Sites. You authorise us to reproduce and broadcast the information contained in your dating profile throughout all or part of our Partner Sites and our services for the purposes of delivering our dating services to you. You can opt out at any time by contacting us as described below. For more details please see Sections 5G and 6B of this Policy.
As a large organisation we have a number of subsidiary and sister companies within our business group, that operate some of our sites on our behalf or provide services to us to enable us to provide the Services to you. For data protection purposes, these companies are considered data processors subject to data processing agreements with us, and we remain the controller with responsibility for your data. For more details please see Section 6B of this Policy.
2A. APPLICABLE LAWS
We value our users’ privacy, and we comply with all applicable data privacy laws of the jurisdictions in which we operate, including the General Data Protection Regulation ((EU) 2016/679); the UK’s Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended, collectively the “Data Laws”. The specific law that will apply to you and your data may be determined by the location in which you live, or in which we are based. Any reference to ‘personal data’ within this Policy, has the meaning ascribed to it by the GDPR (or the UK’s Applied GDPR). If you are a resident of California, USA, the California Consumer Privacy Act may be applicable as explained in this Policy at Section 3B.
2B. LAWFUL BASIS FOR PROCESSING DATA
In accordance with the GDPR and the UK’s Data Protection Act, we are required to inform you of the lawful basis for processing your Personal Data. Our lawful basis for processing Personal Data is for the purposes of performing a contract to provide the Services to you, or steps prior to entering into a contract. Where this is not appropriate, we obtain the relevant consents from you and consent is the lawful basis. Where neither contract nor consent is appropriate, legitimate interests is the lawful basis. Our purpose for processing is described in detail in section 5.
3A. YOUR RIGHTS
International Data Laws give users a number of rights which you are free to exercise at any time regarding any personal data that you have provided to us however we apply the same standards to all users as we want to ensure that you have open access to your data and control over its use.
(a) Right to access personal data we hold about you
You can request a copy of the personal data that we hold about you and we aim to respond within 14 to 30 days. To obtain a copy of your data, simply email our data protection team at [email protected] attaching a photo or scan of your photo ID (passport or driving licence) and a utility bill (to provide proof of your address). We need to make sure you are who you claim to be when requesting copies of data, and once we are satisfied about your identity we will email or post a copy of your data to you. Your identification documents will be viewed for the purpose of verifying your identity prior to us making any personal data disclosures to you, and will the identification documents will not be stored for any period of time longer than this, nor will they be used for any purpose whatsoever other than facilitating your request for access.
(b) Right to amend/correct the data we hold on you
We want to make sure we have everything right in our database so please simply contact us at to make any amendments to our records by emailing [email protected]
(c) Opting out / restricting our processing
It’s ok to change your mind about what personal data you are allowing us to use and keep and what you don’t want us to use or keep. You can amend your settings through your account at any time, or contact [email protected] We have to advise you however, that opting out of some personal data processing/storage will result in a loss of functionality of the services and a reduced user experience.
(d) Right to “be forgotten” / right of erasure
You have the right to have all of your personal data erased when you stop using the services and close your account. Sometimes we need to keep a record of some data for security purposes (for example to assist law enforcement agencies with any criminal investigations) or for payment processing (to prove to banks that we were authorised to take payments from you if you pay to use the services). There’s more about how long we keep data for below at Section 9 of this Policy. To request erasure of all of your personal data please contact [email protected]
3B. YOUR RIGHTS IF YOU ARE A RESIDENT OF CALIFORNIA, USA
We act in compliance with the California Consumer Privacy Act (CCPA) and this section applies to you as an individual if you are a resident of California, USA, with references to personal information having the meaning given in that Act.
We collect the following categories of Personal Information, as defined by the CCPA: Inferences, Identifiers, Commercial Information, Employment Information, all of which is described at Section 4 of this Policy. This information is collected for the purposes described in Section 5 of this Policy and shared as described in Section 6.
4. WHAT INFORMATION WE COLLECT ABOUT YOU
This section explains the types of data we collect about you, and when it may be collected. Please read this section carefully, together with Sections 5 and 6 which explain how we then use that data.
(a) We collect data when you sign up and create/edit/maintain a user profile
(b) We collect data when you communicate with us
(c) We collect data when you visit or otherwise make use of the services
If you’re just browsing our site, editing your profile, speaking to other users, making payments to upgrade your membership, or doing any other activity within our services we will collect different data as you do it, some of which may be considered personal data:
Some of these activities are a bit more detailed so please read below about the specifics of some of these data types and how we collect them from you.
(d) We collect information about you from other social networks that you use
Some of our services have the ability to link your use of our services to other social networks you might have access to, if you choose to link. If you have an account with another social network e.g. Facebook, you can choose to share the data you have on our site with that network. To enhance your experience and create a personalised service we may ask you to login to your Facebook account. By doing so you grant us access to your information stored on your Facebook profile including without limitation your personal information, photographs, videos, interests and locations. When you login to the other network or install our app, we will receive basic information from you including but not limited to your name, photos, gender, networks, user ID, friends list and any other information you make public (and your email address). If you have logged into other social networks and linked them to any of your profiles or accounts you hold with us, you grant permission for us to post updates, including location information, on your behalf.
(e) We collect information about your location when you use our services
We can collect location data from your computer and/or mobile device. When accessing the services from a mobile device you will be given the option to allow location sharing with our application. If you do not wish to share your location data with us please turn off this feature by following your mobile device instructions to do so. We can track your IP address if you are using a computer to access the services. If you are using a mobile device we use GPS with an accuracy range of 20 to 100 metres. Although location data is anonymous and can’t identify you, it can be shown to other users so please exercise caution if you do not wish to publicise your location. If you choose to change or turn off location sharing, in order to provide you with a more localised service and localised matches, we will show you as being at a randomly generated location within the postal code area that you have provided. We also use your location data to research our own services, develop new products and improve our services, including using third parties to help us either provide the Services to you or develop new ones, and target advertising to suit your user experience. Your devices can give us lots of information about the device including the brand, model, version of operating system, installed app details, email accounts, mobile carrier and so on. We may also connect your account with location data from Foursquare and can show your Foursquare check ins on our map within some of our services.
(f) We collect information about your contacts, if you choose to share it with us
Some features of the Services allow you to choose to share your user experience with people you know (“your Contacts”), or to invite them to join the Services. When given the option to do so you can choose to upload your Contacts information; we will request their name and email address. If you give us your password to upload these Contacts through a web based email provider we shall not store your password after you have uploaded your Contacts’ addresses. You may also choose to invite friends through your connected social networks. You assume all responsibility for ensuring that when you select a friend to be invited by email, application or SMS that the person wants to receive that invite from you and has consented to receiving the communication.
5. HOW WE USE YOUR PERSONAL DATA AND INFORMATION
In summary, we process data, including personal data and photographs, that we collect from you for the following legitimate purposes:
The following sections provide more detail on how we use your information, including personal data.
5A. Providing our products and services
We use the information we collect about you:
(1) to fulfil your requests for our products, programs, and services;
(2) to respond to your enquiries about our offerings;
(3) to provide, personalize, and improve our offerings; and
(4) to offer you other products, programs, or services from us and our affiliates, business partners, and selected third parties that we believe may be of interest to you.
We may also use information that we collect about you to
(1) perform research and analysis about your use of, or interest in, our products, services, or content, or products, services, or content offered by others; or
(2) develop and display content and advertising tailored to your interests on our Website and other websites, including providing our advertisements to you when you visit other websites.
We use the information we collect for our online forums and communities to provide an inter-active experience. We use this information to facilitate participation in these online forums and communities and, on one or more occasions, to offer you products, programs, or services.
If you choose to submit content, we may publish your screen name and other information you have provided to us on our Website, the Internet, or elsewhere.
5B. Profiling
To suggest matches to you we perform “profiling” on your data which means our system analyses your data and works out who best to match you with, and suggests those matches to you. Profiling and associated automated decision making is conducted on the lawful basis of being necessary to provide the Services to you, or, where not appropriate, your consent.
5C. Communications
We use information about you to communicate with you, including:
(1) to notify you when we make changes to our terms;
(2) to otherwise enforce or exercise any rights in our terms;
(3) to fulfil a request by you for an online newsletter;
(4) to confirm purchasers you have made through our Website; or
(5) to contact you about your account with us (including managing your account and providing you with customer support).
If offered, you may also choose to receive push notifications from us on your mobile device. Please note that any communications from other users are through our internal systems, which we use to match the message to you and generate an email notice without disclosing any information aside from your chosen screen name and the information contained in your profile.
We use the information that you provide about others to allow us to send them invitations, gifts, cards, or other content on your behalf or through our Website. Occasionally, we also may use this information to offer products, programs, or services to them.
5D. Mobile device data usage
When you access our Website on a mobile device, we may use the information collected for any purpose stated in this privacy policy.
5E. Use of non-personal information
We use aggregate information about our users and non-personal information that we collect to improve the design, functionality, and content of our Website and to allow us to personalize your experience with our Website and offerings. We use this information
(1) to provide, maintain, personalize, protect, improve, and develop our products, programs, and services and to operate our business;
(2) to analyze usage and performance of our Website (including to perform ad tracking and website or mobile application analytics); and
(3) for us and our affiliates, business partners, and selected third parties to offer you products, programs, or services.
5F. Safety and security
We may monitor your activity to ensure that you and other users are complying with our terms and conditions, and our privacy policy, and to monitor any suspicious activity on our sites. This may include monitoring your photos, content, profiles, message and chat histories and other activities you perform on the site.
5G. Creation of duplicate profiles across our network of sites and services
When you sign up to any one of our Services we will send you an email shortly afterwards advising that we have created a duplicate profile on our Partner Sites to enhance your chance of finding a suitable match. When we email you about this you will have the option to decline this service, which costs nothing extra.
5H. Important notice about how we use your photographs
As we explain in our terms and conditions, which you choose to accept when signing up to, and then continuing to use our services, when you upload a photo to any of our Services you are allowing us to use that photo for advertising and other commercial purposes, royalty free. For full details please refer to our terms and conditions – Licence to My Content. This may include your image, likeness, name, age and closest city, being used in marketing materials such as promotional emails to members, or social media advertisements. You have the right to revoke this licence at any time as explained in the terms and conditions.
5J. How we use your information about your Contacts
If you choose to upload your Contact’s name and email address and/or mobile number you are allowing us to send an email or social network or mobile invitation on your behalf, inviting your Contact to join the Services. We will store your Contact’s name and email address solely for the purposes of inviting them to sign up to our Services and for associating your Contact with you and other people they may know. If your Contact does not want us to store their email address which you uploaded to our Services, they can ask us to remove it by contacting our support team. We will not store your Contacts information after invitations (up to a maximum of 3) have been sent. Your Contacts will then only receive future emails from us if they choose to accept the invitation and join our Services, or if you use any of our tools to share experiences with your Contacts and you input their email address for us to use again.
6. SHARING YOUR INFORMATION
6A. Legal disclosures
We may be required by law e.g. through potential or actual litigation, court order, public or governmental authorities, or rules and regulations within or out with your country of residence to disclose all or part of your information to third parties. We may also deem it necessary to make such a disclosure in the event of an issue of national security, law enforcement or other such similar situations as we deem necessary including, for example, allegations of alleged infringement of copyright, trade marks or other third parties’ rights by users or any criminal activity.
6B. Within our Partner Sites and our own business group
As previously stated, to increase your chances of meeting other users, we may make your profile visible on our Partner Sites. In doing so, we will comply with all applicable laws, and you have the opportunity to decline this service. This means that their may be personal data shared with other entities, each of which has a privacy policy to protect your data in terms no less than this policy.
Within our corporate family of companies, we may require to share your information to allow us to provide the services to you, as our companies support us in the context of being service providers, which may include, data hosting, server maintenance, customer support, data analytics, marketing, legal and financial services, payment processing and safety and security services.
6C. Change of ownership of the business
As we continue to develop our business, we might sell or buy assets or ownership. In such transactions, the information we have collected about you will generally be one of the transferred business assets. We may share information about you with:
6D. Third Party Service Providers
We share your personal information with third party service providers in order to provide the Services to you including third parties who assist us with information processing, credit and payment processing, fulfilment of your subscription order, managing and hosting data, conducting consumer research or satisfaction surveys. These disclosures relate to providing our Services, improving our Services and delivering targeted advertising to you. We do not provide your contact details to third parties for direct marketing by them to you without your express consent. We do not store credit card details nor do we share customer details with any 3rd parties.
6E. Business partners
When you register or make purchases on our Website or click-through our advertisements offered on third-party websites or applications, we may share your personal information with the businesses with which we collaborate to offer you the applicable products, services, or any advertisements. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
6F. Advertisement servers
On our services, third parties may present or serve advertisements, provide us with data collection, reporting, ad response measurement, and website analytics, as well as assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. The use of these technologies by these third parties is subject to their own privacy policies and governed by this privacy policy. They may also obtain information about other applications that you have downloaded to your mobile device, the mobile websites you visit, and other information about you or your device in order to help analyze and serve anonymous targeted advertising on the Website and elsewhere.
6G. Aggregated or non-personal information
We may share your non-personal information we collect under any of the above circumstances. We may also share it with other companies and third parties to develop and deliver targeted advertising on our Website and on websites or applications of third parties, and to analyze and report on advertising you see. We may combine non-personal information we collect with additional non-personal information collected from other sources.
7. MARKETING
(a) When we market to you directly about our products and services
We may share your information with our Partner Sites to develop and deliver targeted advertising to you of our Partner Sites and products and services, or to help us to prepare marketing reports. We may send you information about our Partner Sites products and services, news and offers, and selected third party products and services that we think may be of interest to you. We may do this by contacting you through your email address or mobile phone number that you have provided. Any communication received from us will clearly state that it is being sent by us. You have the option to opt-out of our marketing communications at any time (see below).
(b) When third parties market to you (Our “third party Partner Services”)
If you have consented to receive marketing communications from third parties, referred to as Partner Services, your data may be passed on to such third parties as we enter into data sharing agreements with, from time to time, for marketing and analytical reporting purposes. We cannot be held liable for the content of the third party’s communications or products/services they are promoting. If you have provided this consent, but change your mind, you can opt-out at any time (see below). Please be advised that you will also require to contact the individual third parties who have been marketing to you if you wish to stop receiving their communications directly.
(c) Opting Out of Marketing
If you change your mind about the marketing consent you have granted to us, you can amend your preferences under the “My Account” section of your chosen Site or emailing us at [email protected]
8. WHERE WE STORE YOUR DATA
The personal data that we collect from you may be transferred to, and stored at, a location which is different to where you ordinarily reside, in particular, if you are a resident of the European Economic Area ('EEA') we may transfer your data outside of the EEA to countries including but not limited to Canada where our servers are located. By submitting your personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and we enter into appropriate binding processor agreements with any such parties in compliance with Data Laws.
9. HOW LONG WE KEEP YOUR DATA FOR
Generally speaking, we only store data for as long as it is necessary to provide products and Services to you and others, with information typically being held until you cancel your membership.
For data storage purposes however our users are considered as either being:
(a) Active Users; this means you regularly log on to our Services and use the Services in any way;
(b) Inactive Users: this means that you have not cancelled your account but you haven’t logged in for 9 months, or conducted any activity on our Services in that time;
(c) Cancelled: this means that you have followed our cancellation process and actively cancelled your membership.
(a) Active Users
If you are an Active User we will store your data until you cancel your account.
(b) Inactive Users
If you are an Inactive User, you should be aware that we will continue to store your data until you cancel you account, including continue to market to you. Just because you haven’t logged on for a few months, we hope you will return to use the Services regularly and we want your information to be there for your convenience so you should be aware that you will still appear in our search results for other users, and your profile will remain visible. The responsibility to change your preferences or cancel your account lies with you.
(c) Cancelled Users
If you are a Cancelled User, we will delete all of your data 9 months after the date of cancellation. It is important that we retain your data for this short period after cancellation to ensure that we can answer any payment or other account related queries, or provide information to third parties in line with our disclosure provisions outlined in this policy e.g. assisting police investigations. Even after you remove information from your profile or delete your account, copies of that information may still be viewable and/or accessed on the Internet to the extent such information has been previously shared with others, or copied or stored by other users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.
(d) Storage of activity data
Whilst we retain your Personal Data, Sensitive Personal Data and Anonymous Data as outlined at (a) to (c) above, there are some features of our Services that we store data in respect of, for different periods of time. For example, messages are only stored for 30 days, winks and other similar activities are stored for 10 days. All other profile and activity information including photographs, blocked list, search histories etc. are stored until 9 months after your account is cancelled.
(e) Banned and terminated users
If your account is ever terminated by us, or you are detected as a potential or actual scammer, or a potential or otherwise threat to our business or our users, your email address will be retained on our internal blacklist for as long as we deem necessary to protect the business and its users.
10. SECURITY
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. We take reasonable administrative, physical, and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure. This includes using Secure Sockets Layer (SSL) software, which encrypts the personal information you input, and storing your information in encrypted form behind a firewall designed to block access from outside our network. Although we use commercially reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. Moreover, we cannot assure you that your personal information that we collect will not be used or disclosed inconsistently with this privacy policy. We assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our reasonable control. We recommend and encourage you (and all our members) to think carefully about the information they disclose about themselves.
11. OUR COOKIE POLICY
We may collect information about your computer or mobile device by using Cookies. Cookies are small text files that are placed on your computer by websites that you visit and provide statistical data to us, that does not identify you personally but tell us a lot about your browsing habits to tailor your user experience to suit your needs. We use cookies to enhance our security, help us gather information during subscription and understand our web traffic trends and to share your non-personal information with carefully selected third parties for marketing purposes.
They enable us:
We use this cookie information to help improve the services we provide to you. When you visit the publicly available sections of the Services, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies (also known as local storage devices) on members’ computers, so that we remember them to make your login in process faster and easier.
Controlling and deleting cookies
You have the right to choose whether or not to accept cookies and we explain how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Sites and the websites of other companies. You may block cookies in several ways:
You can also block cookies by changing your browser settings so that cookies from this Site cannot be placed on your computer or mobile device. In order to do this follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" facility). Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.
Further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.aboutcookies.org and www.youronlinechoices.eu.
What cookies are used for and why we use them on this Site
This table shows the cookie functions and why they are used, although our uses may change over time and it is therefore important that you revisit this page to understand any updates to these uses:
Cookie Functions | Cookie Purposes |
Analytics and research | We use the information collected by Google Analytics to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. You can opt-out of Google Analytics here. |
Security and site integrity | We may use cookies and other devices, such as CAPTCHAs, to help keep the Site and our members safe and secure by protecting the Site from fraud and spam attacks to keep your data safe. |
Security and Site Integrity | We may use cookies and other devices, such as CAPTCHAs, to help keep the Site and our members safe and secure by protecting the Site from fraud and spam attacks to keep your data safe. |
Site Features and Services | These cookies and local storage devices provide the functionality that our members enjoy, such as uploading of photographs, chats, instant messaging, account settings etc. We also use cookies to help provide experiences, such as links to other social media sites, social plugins and video content, including making it easier for you to share content between the website and your favorite social networks. In some cases, the Site feature you choose may allow a third party to place cookies or local storage devices on your computer. The third party who places cookies on your device is responsible for how they process their data, therefore you should always read their privacy policies. Third parties who place cookies on your device when you use the Site include Twitter and Facebook, whose own privacy policies apply. |
Performance | We need to use certain cookies and local storage devices to ensure our members have the best possible experience, such as assisting with your navigation of our site, ensuring pages load up quickly and responding to your requests more promptly. |
Ad Serving & Behavioral Advertising | We sell space on our websites to advertisers. We use several services to help us and advertisers understand what adverts you might be interested in. These cookies hold information about the computer – they do not hold personal information about you (i.e. they are not linked to you as an individual), but they might hold a record of what other websites you have visited – so we may show you a car advert if you’ve previously visited a motoring website. Advertisements on this Site and the other sites you visit are provided by other organizations. Our advertising partners will serve advertisements that they believe are most likely to be of interest to you, based on information about your visits to the Site and other websites. In order to do this, our advertising partner may need to place a cookie on your computer. For more information about this type of online behavioral advertising, about cookies, and about how to turn this feature off, please visit www.youronlinechoices.eu and select your country. These are some examples of the services we use and how you can control those cookies. This list is not exhaustive and is subject to change. Please visit www.youronlinechoices.com for active cookie management on your device. Please note that turning off advertising cookies won’t mean that you are not served any advertising, merely that it will not be tailored to your interests. OpenX (advertising) Privacy Policy and opt-out via http://www.openx.com/about/privacy-policy VisualDNA (ad relevancy): Privacy Policy at http://www.visualdna.com/cookie-policy and you can opt out via http://my.visualdna.com/permissions Lotame (ad relevancy): Privacy Policy at http://www.lotame.com/privacy/ and you can opt out via http://www.lotame.com/opt-out-preference-manager DoubleClick (advertising): Privacy Policy at http://www.google.com/doubleclick/privacy/ and you can opt out via http://www.youronlinechoices.com/ eXelate (ad relevancy): Privacy Policy and opt-out via http://exelate.com/consumer-opt-out/ Google AdSense (ad partner). Privacy Policy at https://support.google.com/adsense/bin/answer.py?hl=en-GB&utm_medium=link&gsessionid=DyXLmLB1J1MxXckh6tX6AQ&utm_campaign=ww-ww-et-asfe_&utm_source=aso&answer=48182 and you can opt out via https://www.google.com/settings/ads/onweb/ Giphy (Advertising). Privacy Policy at https://support.giphy.com/hc/en-us/articles/360032872931-GIPHY-Privacy-Policy and you can opt out via http://www.networkadvertising.org/choices/ or www.aboutads.info/choices. |
12. LINKS TO OTHER THIRD PARTY WEBSITES
Our websites, apps, and promotional materials, may, from time to time, contain links to and from the websites of our third party networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
13. GOVERNING LAW
The laws of England and Wales govern this privacy policy and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) and parties submit to the exclusive jurisdiction of the courts of England and Wales. If a conflict exists between this English language version and any translated copies of the privacy policy, the English version will prevail.
14. IMPORTANT CONTACTS
General contact: If you have any questions about this privacy policy, or you wish to exercise any rights hereunder, then please contact our privacy team in the first instance:
F.A.O. DATA PROTECTION OFFICER
[email protected]
In accordance with the applicable UK and EU Data Laws, the following representatives are authorised to receive written communications on our behalf from the relevant supervising authorities and any data subjects exercising their rights under the UK Data Protection Act 2018, or the European General Data Protection Regulation:
UK Representative (in accordance with the UK Data Protection Act 2018):
Laroch Data Management, Technology House, 9 Newton Place, Glasgow, G3 7PR
EU Representative (in accordance with the EU GDPR):
Due to our business being located within the EU we do not require to appoint a representative. Please contact the above Data Protection Officer for all enquiries.
15. COMPLAINTS
We hope that we will be able to resolve any complaint that you may have, however, if you are not happy with how we handle any complaint, depending on your place of residence, you may be able to raise a complaint at any time to your country’s national data protection authority.