Welcome to our T's and C's page. If you're looking for something in particular, you can check out specific terms and conditions in the menu on the left.
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Here are all our price guides. If you’re a business customer, see ‘Three Business price guides’ below.
Not sure which Pay As You Go plan you have?
Our current price guides detail the plans and packages that we currently sell and our up-to-date pricing. If you can't find details of your plan, call us on 0800 033 8033.
Before 1 October 2021:
Simply Business Plans for customers who joined before 1 October 2021.pdf (531kB) PDF opens in a new tab
And you joined, upgraded or added additional Three Services on or after 1 October 2021:
Simply Business Plans for customers who joined, upgraded or added additional Three Services on or after 1 October 2021.pdf (550kB) PDF opens in a new tab
And you joined, upgraded or added additional Three Services on or after 7 February 2022 and before 28 April 2022:
Business Price Guide for customers who joined, upgraded or added additional Three Services on or after 7 February - 27 April 2022.pdf (354kB) PDF opens in a new tab
And you joined, upgraded or added additional Three Services on or after 28 April 2022 and before 24 May 2022:
Business Price Guide for customers who joined, upgraded or added additional Three Services on or after 28 April - 23 May 2022.pdf (626kB) PDF opens in a new tab
And you joined, upgraded or added additional Three Services on or after 24 May 2022 and before 8 July 2022:
Business Price Guide for customers who joined, upgraded or added additional Three Services on or after 24 May - 8 July 2022.pdf (423kB) PDF opens in a new tab
And you joined, upgraded or added additional Three Services on or after 8 July 2022:
Business Price Guide for customers who joined, upgraded or added additional Three Services on or after 8 July 2022.pdf (422kB) PDF opens in a new tab
Before 1 October 2021:
Simply Business Plans for customers who joined via a partner before 1 October 2021.pdf (531kB) PDF opens in a new tab
On or after 1 October 2021:
Simply Business Plans for customers who joined or upgraded via a partner on or after 1 October 2021.pdf (550kB) PDF opens in a new tab
Price guides for older plans:
Older plans (pdf 5.72MB) PDF opens in a new tab
Find a price guide based on when your contract started
Call us on 337 from your Three Business phone.
Three Means Business Event
WeWork Event Offer
This offer is exclusively available to attendees at the Three Means Business pop-up event, held at WeWork, Devonshire Square, EC2M 4YP on 14–16 October 2019. Attendees who collect an offer postcard from one of our advisors can receive discounted prices on the following business plans from Three: Unlimited 12 month SIM Only; 40GB 12 month SIM Only; and Unlimited Data phone plan (“Event Discount”). Each business plan comes with Three Means Business benefits.
Event Discount available to new Three Means Business customers only. Prices shown on the postcard are inclusive of VAT and include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.
To redeem an Event Discount, call Three on 0800 033 8022 and quote the code shown on the postcard. Plans must be taken out before 31 March 2020 to benefit from the Event Discount, and are subject to status (proof of eligibility for business plans required) and Three’s business terms. Find out more about the Three Means Business partner benefits now.
Three Means Business Pop Up Event Prize Draw Terms & Conditions
These terms and conditions are the rules which apply to this prize draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Current Business Offers:
12 Month SIMO, 20GB for the price of 10GB
Price available on our 12 month 20GB data business plan, with Three Means Business benefits (see three.co.uk/business). 20GB for the price of 10GB available to new and upgrading customers on Three Means Business 12 month SIM-only plans. Offer available between 06/12/2019 and 20/12/2019. Not available with other offers. Monthly Price of £11.67 excludes VAT, no upfront cost is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.
Samsung S10+, Unlimited data
Price available on Samsung Galaxy S10+ on our 24 month Unlimited data business plan, with Three Means Business benefits (see three.co.uk/business). Offer available between 06/12/2019 and 20/12/2019. Saving of £45 over 24 months versus previous price between 19/11/2018 and 05/06/2019. An upfront cost of £40.83 (excluding VAT) is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.
Sim Only Plan 10GB for the price of 2GB
Price available on our 24 month 10GB data business plan, with Three Means Business benefits (see three.co.uk/business). 10GB for the price of 2GB available to new and upgrading customers on Three Means Business 24 month and 12 month SIM-only plans. This offer may be withdrawn from sale at any time without notice. Not available with other offers. Monthly Price of £8.33 excluding VAT, no upfront cost is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit.
Samsung Galaxy S20 128GB, 40GB for the price of 10GB
Price available on our 24 month 40GB data business plan, with Three Means Business benefits (see three.co.uk/business). 40GB for the price of 10GB available to new and upgrading customers on Three Means Business 24 month plan. This offer may be withdrawn from sale at any time without notice. Not available with other offers. Monthly Price of £40.00 and up front cost of £40.83 excluding VAT. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit.
iPhone 11 64GB, 40GB for the price of 10GB
Price available on our 24 month 40GB data business plan, with Three Means Business benefits (see three.co.uk/business). 40GB for the price of 10GB available to new and upgrading customers on Three Means Business 24 month plans. This offer may be withdrawn from sale at any time without notice. Not available with other offers. Monthly Price of £35.83 and up front cost of £40.83 excluding VAT. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit.
iPhone SE 64GB, 40GB for the price of 10GB
Price available on our 24 month 40GB data business plan, with Three Means Business benefits (see three.co.uk/business). 40GB for the price of 10GB available to new and upgrading customers on Three Means Business 24 month plan. This offer may be withdrawn from sale at any time without notice. Not available with other offers. Monthly Price of £29.17 and up front cost of £40.83 excludes VAT. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit.
S21+5G
Saving of £160 available on Samsung S21+5G on our 24 month 40GB plan versus previous price between 14th January 2021 and 26th February 2021. Price includes £5 monthly recurring discount for paying by a recurring method, such as Direct Debit. Each April, your monthly charge will increase by 4.5%. This offer may be withdrawn from sale at any time without notice. Monthly Price of £34.17 and recurring cost exclude VAT. Business Price Promise means we’ll beat a direct quote you’ve been given by a major network operators – EE, Vodafone, or O2 – for mobile phone, mobile broadband or SIM only plans by at least £1 per month. See three.co.uk/terms for full T&Cs.
S21 Ultra +5G
Saving of £140 available on Samsung S21 Ultra +5G on our 24 month 40GB plan versus previous price between 14th January 2021 and 26th February 2021. Price includes £5 monthly recurring discount for paying by a recurring method, such as Direct Debit. Each April, your monthly charge will increase by 4.5%. This offer may be withdrawn from sale at any time without notice. Monthly Price of £47.50 and recurring cost exclude VAT. Business Price Promise means we’ll beat a direct quote you’ve been given by a major network operators – EE, Vodafone, or O2 – for mobile phone, mobile broadband or SIM only plans by at least £1 per month. See three.co.uk/terms for full T&Cs.
iPhone 12
Saving of £55 available on iPhone 12 64GB on our 24 month 40GB plan versus previous price between 14th January 2021 and 26th February 2021. Price includes £5 monthly recurring discount for paying by a recurring method, such as Direct Debit. Each April, your monthly charge will increase by 4.5%. This offer may be withdrawn from sale at any time without notice. Monthly Price of £47.50 and recurring cost exclude VAT. Business Price Promise means we’ll beat a direct quote you’ve been given by a major network operators – EE, Vodafone, or O2 – for mobile phone, mobile broadband or SIM only plans by at least £1 per month. See three.co.uk/terms for full T&Cs.
Business - Unlimited SIMO for £14.17
£14.17 a month excluding VAT for unlimited voice, texts and data available to new and upgrading customers on Three Means Business 24 month SIM-only plans. Three Means Business benefits available per business account. Access by redemption, partner terms apply and subscriptions may auto-renew following benefit period. See www.three.co.uk/business. Monthly Price of £14.17 excludes VAT, no upfront cost is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.
Prices taken from EE, O2 and Vodafone websites on 6/04/2021:
`
Three Business
EE
O2
Vodafone
Unlimited SIM
£14.17
£27
£25
£21.67
Boundless Business Offer
New and existing Three Business customers who purchase 12 or 24 month Unlimited SIM-only business plans directly from Three in-store, online, or by telephone via our contact centre are eligible to unlock a discounted monthly price (see table below) for 12 or 24 month Unlimited SIM-only business plans purchased from 09:00 on 5th August 2022 until such time as this offer is withdrawn (“Promotion Period”). Discounted monthly price-per-SIM determined as shown in table below (in column 1, total number of plans includes the total number of 12 or 24 month Unlimited SIM-only business plans (as applicable) in existence at the time of purchase, including those purchased prior to 5th August 2022, together with the number of additional 12 or 24 month Unlimited SIM-only business plans (as applicable) which the customer wishes to purchase):
Total number of 12 or 24 month plans (as applicable)
Monthly price per 24 month Unlimited plan purchased from 5th August 2022
Monthly price per 12 month Unlimited plan purchased from 5th August 2022
1
£16 (ex. VAT)
£18.00 (ex. VAT)
2 to 4
£11.67 (ex. VAT)
£14.17 (ex. VAT)
5 to 9
£10 (ex. VAT)
£12.50 (ex. VAT)
10 to 20
£9.17 (ex. VAT)
£11.67 (ex. VAT)
Competitor comparison on Unlimited Data SIMs (24 months, prices exclude VAT) based on pricing as advertised on 26th August 2022:
Network
Three
EE
Vodafone
O2
Cost of 1 SIM
£16 per SIM
£23.75
£25 per SIM
£22.50
Cost of 10 to 20 SIMs
£9.17 per SIM
£23.75 per SIM
£25 per SIM
£22.50 per SIM
Discounted price only applies to new Eligible Plans purchased in the Promotion Period. Monthly cost includes a £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April your monthly charges will increase by 4.5%.
Boundless Business Offer not available in conjunction with any other offer
Scenario 1: New Customer
If a new business customer buys 4 Unlimited 24 month SIM only plans during the Promotion Period, they will unlock our first discount tier of £11.67 per month (ex. VAT) per SIM. If this business customer comes back and purchases another 3 Unlimited 24 month SIM only plans during the Promotion Period, they will unlock our second discount tier and these additional 3 SIMs will each cost £10 per month (ex. VAT).). If the customer also wishes to purchase 3 Unlimited 12 month SIM only plans, the number of 24 month Unlimited SIMs is not taken into account when calculating discount to be applied. The customer will therefore unlock our first discount tier and the price per 12 month Unlimited SIM will be £18 (ex. VAT).
Scenario 2: Existing Three Business Customer
If an existing business customer already has 4 existing Eligible Plans, purchased prior to 5th August 2022, and they come back and purchase an additional 3 Eligible Plans during the Promotion Period, they will unlock our second discount tier and these 3 additional Eligible Plans will each cost them only £10 per month (ex. VAT, pricing based on 24-month contract).
This Promotion will run from 09:00 (BST) on 7 September 2020 for business mobile and from 09:00 (BST) on 9 October 2020 for business mobile broadband, until further notice. It may be withdrawn by Three at any time by updating these terms and conditions.
This Promotion is not available on any plan with a minimum term of less than 12-months. This Promotion applies to contracts up to a maximum 150 total connections per business, whether for mobile, mobile broadband or a combination.
All Quotes (and related proof) must be in writing and either: (i) viewed by or shown to the Three advisor live at the time of your application direct on the other network’s website or customer app; or (ii) presented to an advisor in durable medium and clearly dated, in order for them to be validated to our satisfaction as a genuine Quote. Advisors may require additional authorisation from the duty manager to proceed, whose decision will be final. Business contracts for certain numbers and types of devices and/orconnections may have to be processed through our Contact Centre rather than in a Three Store. In this case your Three Store advisor will direct you to our Contact Centre and our Contact Centre advisors will assist you with your application, issue any Price Promise and support you with any related transaction.
If you choose to proceed with the purchase or renewal of the Eligible Plan detailed in your Price Promise email or sheet, the advisor will support you with completing your transaction. You can also take the Price Promise away and call Contact Centre back or return to a Three Store to complete your transaction within 7 days.
that is included in the Quote plan. The Price Promise will be calculated by reference to the monthly charge charge (including VAT) and any upfront cost (including VAT) set out in the Quote. Your Price Promise discount applies to the base cost of the Eligible Plan only (i.e. the inclusive allowances above and any included device) and will be applied to your monthly recurring bill for the Eligible Plan for the fixed term of your contract. Any additional service elements, such as allowances and add-ons and chargeable events for international minutes, roaming allowances and bundled services, are excluded from any Price Promise. Additional products and ancillary services (e.g. accessories, content and promotional gifts) included in the Quote are disregarded for the purposes of assessing the equivalent Eligible Plan and no value is attributed to such additional items.
as are included with the Quote plan, for the same minimum term and on the same number of connections. Where the Quote plan includes a device (e.g. phone or router) the equivalent Eligible Plan is the Three Simply Business plan which comes with an identical device.
New and existing Three Business customers who purchase 12 or 24 month Unlimited SIM-only business plans directly from Three in-store, online, or by telephone via our contact centre are eligible to unlock a discounted monthly price (see table below) for 12 or 24 month Unlimited SIM-only business plans purchased from 09:00 on 9th January 2023 until such time as this offer is withdrawn (“Promotion Period”). Discounted monthly price-per-SIM determined as shown in table below (in column 1, total number of plans includes the total number of 12 or 24 month Unlimited SIM-only business plans (as applicable) in existence at the time of purchase, including those purchased prior to 9th January 2023, together with the number of additional 12 or 24 month Unlimited SIM-only business plans (as applicable) which the customer wishes to purchase):
Total number of 12 or 24 month plans (as applicable) |
Monthly price per 24 month Unlimited plan purchased from 9th January 2023 |
Monthly price per 12 month Unlimited plan purchased from 9th January 2023 |
1 |
£17 (ex. VAT) |
£19.00 (ex. VAT) |
2 to 4 |
£12.50 (ex. VAT) |
£15 (ex. VAT) |
5 to 9 |
£10.83 (ex. VAT) |
£13.33 (ex. VAT) |
10 to 20 |
£10 (ex. VAT) |
£12.50 (ex. VAT) |
Competitor comparison on Unlimited Data SIMs (24 months, prices exclude VAT) based on pricing as advertised on 28th October 2022:
Network |
Three |
EE |
Vodafone |
O2 |
Cost of 1 SIM |
£16 per SIM |
£23.75 |
£20.84 |
£24.00 |
Cost of 10 to 20 SIMs |
£9.17 per SIM |
£23.75 per SIM |
£20.84 per SIM |
£24.00 per SIM |
Discounted price only applies to new Eligible Plans purchased in the Promotion Period. Monthly cost includes a £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April your monthly charges will increase by 4.5%.
Boundless Business Offer not available in conjunction with any other offer
Scenario 1: New Customer
If a new business customer buys 4 Unlimited 24 month SIM only plans during the Promotion Period, they will unlock our first discount tier of £12.50 per month (ex. VAT) per SIM. If this business customer comes back and purchases another 3 Unlimited 24 month SIM only plans during the Promotion Period, they will unlock our second discount tier and these additional 3 SIMs will each cost £10.83 per month (ex. VAT).). If the customer also wishes to purchase 3 Unlimited 12 month SIM only plans, the number of 24 month Unlimited SIMs is not taken into account when calculating discount to be applied. The customer will therefore unlock our first discount tier and the price per 12 month Unlimited SIM will be £15 (ex. VAT).
Scenario 2: Existing Three Business Customer
If an existing business customer already has 4 existing Eligible Plans, purchased prior to 9th January 2023, and they come back and purchase an additional 3 Eligible Plans during the Promotion Period, they will unlock our second discount tier and these 3 additional Eligible Plans will each cost them only £10.83 per month (ex. VAT, pricing based on 24-month contract).
The terms and conditions that apply to Three’s Refer a business promotion are set out below.
Referral attempts that do not use the unique Referral Link mechanism, or do not provide the unique reward code obtained via the Referral Link to the Three retail store or when calling the Three Business Team to purchase an eligible Three Business Plan, will not qualify for the Cash Reward. The reward code must be provided at the time of purchase to be eligible for the Promotion and cannot be provided retrospectively. The reward code can be used one time only and will expire when used by the Business Friend for a Qualifying Purchase.
and any Cash Rewards must be returned immediately in the case of such disqualification.
You and your Business Friend, as applicable, will be notified via email by Aklamio once the Cash Reward is available. Please review and comply with Aklamio’s instructions on how to redeem the Cash Award in the Aklamio’s General Terms and Conditions for Users, which are outside of Three’s control.
For customers with one of the following plans: Three Your Way Airtime Plans, Three Your Way Connect Plans, Three Your Way SIM Only and Three Your Way Connect Data SIMs; or joined Three from 30 January 2023 on a Mobile Broadband or Home Broadband Package (with a coral-coloured SIM card) Download your Return and Exchange Policy (PDF)
For all customers who joined before 30 January 2023 or joined after 30 January 2023 on one of our Advanced Plans (with a white-coloured SIM card) Download your Return and Exchange Policy (PDF)
If you buy a Pay As You Go device from us as a Christmas gift for someone, we’ll give you some additional time to return it for a refund or exchange.
Policy Details:
The policy applies to PAYG phones, tablets or stand alone accessories, as well as MBB devices and Starter Kits. This does not apply to 3rd party purchases or to Pay Monthly accounts. Refer to the standard Returns & Exchanges Policy in these instances. For hygiene reasons, we can’t accept returns or exchanges on some accessories (like headsets) where the packaging has been opened or the seal broken.
If customers buy a PAYG phone as a gift between 22nd November 2021 and 27th December 2021 (inclusive), it can be returned before or up to Monday 10th January 2022 via the channel they purchased it from for a full refund or exchange.
The policy applies to used or unused devices that are in an ‘as new’ or ‘as sold’ condition. By ‘as new’ we mean that the device, packaging, manual, all accessories and any free gifts that came with the device are all undamaged and don’t have any marks on them.
We can also refund PAYG vouchers in our Retail Stores.
N.B. This policy does not limit customers’ rights under the “Consumer Rights Act 2015” or any other statutory rights that our customers may have.
If you buy a Pay As You Go device from us as a Christmas gift for someone, we’ll give you some additional time to return it for a refund or exchange.
Policy Details:
The policy applies to PAYG phones, tablets or stand alone accessories, as well as MBB devices and Starter Kits. This does not apply to 3rd party purchases or to Pay Monthly accounts. Refer to the standard Returns & Exchanges Policy in these instances. For hygiene reasons, we can’t accept returns or exchanges on some accessories (like headsets) where the packaging has been opened or the seal broken.
If customers buy a PAYG phone as a gift between 23rd November 2022 and 26th December 2022 (inclusive), it can be returned before or up to Sunday 8th January 2023 via the channel they purchased it from for a full refund or exchange.
The policy applies to used or unused devices that are in an ‘as new’ or ‘as sold’ condition. By ‘as new’ we mean that the device, packaging, manual, all accessories and any free gifts that came with the device are all undamaged and don’t have any marks on them.
We can also refund PAYG vouchers in our Retail Stores.
N.B. This policy does not limit customers’ rights under the “Consumer Rights Act 2015” or any other statutory rights that our customers may have.
The Early Upgrade programme enables customers to upgrade after 12 months of purchase with no early upgrade fees (“EUF”) when they trade in their device. Additionally, customers who wish to retain their device will get a 50% reduced EUF.
Promotion Details and Eligibility
How to claim: In store only
How to claim in store: Your Trade-In Device
General
Terms and Conditions of Use – Wi-Fi on the London Underground.
When we use the terms ‘us,’ ‘we,’ or ‘our’ we mean Hutchison 3G UK Limited, trading as ‘Three,’ Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ.
Your agreement with us when using Wi-Fi on the London Underground.
1. When you use free Wi-Fi on the London Underground (the ‘service’), it means that you’re agreeing to the terms and conditions below and the terms & conditions for Three Pay Monthly/PAYG services (‘Three Terms of Service’) and our Privacy Policy. If you don’t agree with any of these terms and conditions, you shouldn’t set up and use the service.
What we’re offering you.
2. The service is provided by Virgin Media Limited (‘Virgin’).
3. The service gives you the ability to send and receive data over wireless internet in certain London Underground stations . You can find a list of these stations using the Station Guide provided on Virgin’s website here. The service is available to all Three customers with an active Three SIM who are at a participating station. Until April 2022, customers with an iPhone will need to manually set up their phone above ground before going underground by following the steps here. The service is available to all our customers, but:
a. if you’re a Pay Monthly customer all your payments will need to be up to date, and
b. if you’re a Pay As You Go customer you’ll need to have used your device to make a call, send a text or use data over our network within the last 30 days, in order to access the service.
4. This is an extra service that we offer, so we may withdraw it, extend it, charge for it, or change it at any time. You can always see the latest information on the service and the terms here. It is your responsibility to make sure you’re aware of any changes by checking three.co.uk
What’s expected of you.
6. You’re responsible for making sure your device works on the service and is virus-free. You’re also responsible for your use of the service, and for the behaviour of anyone else who uses your device or account details to use this service. If you abuse the service, or use it in an unreasonable way, both we and Virgin Media Limited (‘Virgin’), who provide the London Underground Wi-Fi infrastructure, will be allowed to restrict, suspend or cancel your account.
7. Except where we state otherwise, we don’t examine your use of the service or the nature of the information you send or receive and we have no obligation to compensate you for such use. You’re also responsible for keeping your account details secure, and making sure other people don’t use your number and/or password.
8. We have no control over the content you access or information you transmit while you’re using the service, so it’s up to you to use the service responsibly. We will not be involved in these dealings.
9. You need to make sure that your devices and software will work over the service.
10. There are certain things you’re not allowed to do, or let anyone else do using your device in relation to the service. These are:
• Sending any communication that’s offensive, abusive, defamatory, obscene, menacing or illegal;
• Causing annoyance, inconvenience, unnecessary worry to or breaking the rights of anyone else;
• Doing anything illegal;
• Breaking the security of anyone else’s property or software;
• Having anything to do with obscene material (including things like child pornography);
• Upload, download, post, publish or transmit any information, material or software that’s protected by copyright or any other ownership rights, without the permission of the owner;
• Doing anything that will damage the experience of our other users or which breaches the Acceptable Use Policy which applies to the service.
11. If we or Virgin Media think you’ve done any of these things (including in circumstances where your device has been cloned without your knowledge or consent), we may block your account straight away without telling you first.
12. You’ll be liable for any of the consequences of your misuse of the service, and you must repay us in full any costs and/or losses which we suffer as a result.
What you can expect from us and Virgin Media.
13. The service will start from the time you first connect to the service. You can register up to three devices to use on the service.
14. We’ll do everything we can to give you a good and consistent service, but the nature of mobile technology means that sometimes your service could be affected by things like the activities of other users, atmospheric and geographic conditions and other factors that are out of our control. We can’t guarantee that the service will work all the time, so we can’t be responsible for any personal or business consequences of the service going down.
15. If it’s necessary, we’ll restrict access to inappropriate content, like illegal or adult websites, and you agree not to access or try to access such content using the service. Virgin will be providing the service, and some of their access rights might be different to ours, and you may not be able to visit some sites you would over the Three network, and vice-versa.
16. We may monitor and control data volume and/or types of traffic transmitted via the service.
17. We cannot guarantee, and you accept that we cannot guarantee, the security of the service and you agree to use the service at your own risk. You accept that any financial transactions that you undertake using the service are at your own risk. You must ensure that you have adequate security to prevent illegal access to your use of the service, access to your device, or disclosure of confidential information.
Your personal details.
18. We’ll only use your personal details in line with the Data Protection Act 1998. By using the service, you are agreeing to let us use your personal information and other contextual information to profile your usage and viewing. This will help us to improve our services and personalise your experience.
19. We’ll use your personal information to contact you about any changes to this service. If you’re happy for us to, we may also use it to update you on our products and services, give you special offers and rewards, and possibly those of selected third parties. We may contact you by mail, telephone or email for these purposes.
20. We may also anonymise and bundle together your usage data and share it with third parties. These third parties may use it for marketing purposes, like improving their targeting of advertising. Other than this, the only time we would share your data with any third parties would be if we were required to pass it on for legal or regulatory reasons.
Our liability to you.
21. Our liability to you is limited as set out in this agreement. Except as set out in paragraph 24:
a. All other terms, conditions and warranties relating to the service are excluded;
b. Our entire liability to you for something we do or don’t do will be limited to £3,000 for a claim or series of related claims;
c. We are not liable for any loss of income, business or profits, or for any loss or corruption of data in connection with your use of the service;
d. We are not liable to you for any loss or damage that wasn’t reasonably foreseeable when you entered into this agreement.
22. We won’t be liable to you for the contents of any material from other individuals and/or organisations which may be accessed through the services.
23. Nothing in this agreement removes or limits our liability for fraud, for death or personal injury or damage to your personal property up to £10,000 for any one event or series of connected events, where the damage is caused by our negligence, or Virgin’s negligence, or for any liability which can’t be limited or excluded by law.
Other things you need to know.
24. If anything affects this service that’s beyond our reasonable control, including (but not limited to) severe weather conditions, fire or explosion, terrorist activities, vandalism, floods, industrial dispute, we will not be responsible for not providing the service as we’ve described here.
25. If you do anything over this service that requires you to follow any other rules or sign up to any other terms and conditions, we can’t be responsible for this.
26. This agreement is personal to you and cannot be transferred. For business reasons we may transfer any of our rights and responsibilities under this agreement without your permission.
27. If there is any inconsistency between this agreement and the Terms for Three Services then the terms of this agreement will prevail.
28. This agreement is governed by English law and is subject to the non-exclusive jurisdiction of the English courts.
Your use of the Home Signal box and service is subject to these terms as well as Three’s Terms of Service (www.three.co.uk/terms).
Please read through these terms and print a copy for yourself to keep in case you need them at any time.
So you know, when we refer to "we", "our" or "us" it means Hutchison 3G UK Limited, trading as “Three”. When we say "you" or "your", we mean you, our Three customer who has registered their details with us as the main user of the Home Signal.
Does this change my contract for Three’s services?
No. This does not affect any of the services that we provide to you which are governed by Three’s Terms of Service.
If there is any difference between what is said here and what is said in the Terms of Service, then what is said in the Terms of Service will prevail.
Before You Use the Home Signal
You must provide us with the address at which the Home Signal will be used, as well as your contact details if different. Your Home Signal has been provided for use in a residential address only and for security and technical reasons must only be used at the specified and agreed address for which it is provided.
You must not give or sell your Home Signal box to anyone. Please tell us straight away if you think that the Home Signal box has been lost or stolen or if you believe that it is being used in an unauthorised manner.
The Home Signal box is for use on the Three Network only and must only be used in the United Kingdom.
How does the Home Signal Work?
Broadband
The Home Signal uses your existing fixed line broadband connection. If you want more detail on how the Home Signal works, please go to www.three.co.uk/homesignal.
If you don’t have a fixed broadband connection, Home Signal will not work. You have to plug the Home Signal box into the mains and your broadband router for it to work. For the Home Signal box to work properly, your broadband needs a download speed of 1Mbps or higher to make calls or send texts.
Please check with your fixed broadband provider as to the speeds available in your location.
The Home Signal box will use some of your home broadband data allowance (click here to see how much www.three.co.uk/homesignal). As with all of your broadband use, you are solely responsible for the cost of using your broadband. The speed of your broadband connection may be affected if you use the Home Signal to consume large quantities of data on the Three Network.
You can continue to access the internet on your handset or other mobile devices using your Wi-Fi connection, even if you’re using the Home Signal box for calls and texts. Please be aware that if you use the Home Signal box to access the internet or consume data via the Home Signal, you will be using some of your Three data allowance as well as that of your broadband provider.
NOTE: If your broadband connection fails, your Home Signal service will also fail and you may not be able to make calls or send texts. Your service will also cease to function if there is a power cut or failure.
Broadband Issues?
If you have any problems or questions about your broadband, you should contact your fixed broadband provider as we cannot provide any technical support or advice with regard to your broadband.
Three cannot guarantee that the Home Signal will be compatible with your broadband modem/router, but this should not be a problem for the vast majority of people as the Home Signal box uses a common Ethernet connection to connect to your modem/router which is a ‘standard’ socket.
It is possible that your broadband provider may install systems or programmes outside of our control to stop Home Signal working and in this event, we suggest you contact your broadband supplier.
We can of course offer you advice or answer your questions on the Home Signal itself. Please go to www.three.co.uk/homesignal to see how to contact us about Home Signal and to find out more.
Setting Up the Home Signal box
The Home Signal box is simple to set up. Please refer to the ‘Getting Started Guide’ supplied with the Home Signal box for full installation guidelines and make sure that you read all instructions, safety and security information before installing the Home Signal box.
It is your responsibility to install the Home Signal box as well as to provide a power supply and fixed line broadband connection.
You must continue to use your existing SIM in your mobile phone.
Who owns what?
Three retain ownership of the Home Signal Box. You will be required to send it back to Three if you ever decide to leave and terminate your contract with us. It is really important you do this otherwise you will be charged for the cost of replacement plus any reasonable failed collection charges.
The software in the Home Signal box and all intellectual property rights in that software is owned by the manufacturer and you’re being allowed to use the software on a limited licence from the manufacturer You mustn’t permit your Home Signal to be unlocked via any unauthorised manner.
Using the Home Signal
The Home Signal is provided at our discretion, and is based on a number of factors. Please contact Three to see if you are eligible. If you are eligible, then we will provide one (1) Home Signal box per property.
The Home Signal may only be used for domestic and private use and it must not be used for any commercial or business use.
Your Home Signal box is for use only in accordance with this document and the Home Signal Box may not be used for any illegal or fraudulent purpose or in any way which we believe has harmed or may harm the security or proper functioning of the Three Network.
If for any reason you are unable to use the Home Signal box, you still have to continue to comply with your Terms of Service, and to pay any charges when they become due.
Three may suspend or disconnect your Home Signal service without notice if you are using the Home Signal in a way that is contrary to these terms and for any of the reasons set out in Three’s Terms of Service (www.three.co.uk/terms).
Emergency Calls and 999
You will not be able to make calls to the emergency services using the Home Signal if it is not supplied with enough power, for example if there is a power cut or failure, or if there is a failure or disruption in the service of your broadband connection.
We or the emergency services may use the details you give us when registering your Home Signal box to identify your location or the location of others calling via the Home Signal box if calls are made to the emergency services.
This is why you must tell us your contact details and the location of the Home Signal box accurately and inform us straight away if those details change at all. If the address at which the Home Signal box is going to be used changes, for example if you move home, you must ensure that you notify us of your new address immediately as we will need to register the Home Signal box to your new address.
What is Three’s Liability to you (and how is it limited)?
All of our obligations to you relating to the Home Signal are set out in this document and Three’s Terms of Service. Those Terms of Service contain details on how we limit our liability to you (www.three.co.uk/terms)
We are also not liable for any third party claims, any claims arising out of or relating to your broadband supply or any claims from any other users of the Home Signal box. We are not liable for any loss or damage that was not reasonably foreseeable when you were supplied with your Home Signal box.
Nothing in Three’s Terms of Service or these terms removes or limits our liability for fraud, for death or personal injury caused by our negligence or for any liability which can’t be limited or excluded by applicable law. If you are a consumer, these terms will not affect any of your statutory rights which you have, which cannot be excluded by these terms.
Warranty
Three provides a limited warranty to the first end-user of the Home Signal box who received the Home Signal from an authorised seller. Please contact us for a copy of this Warranty if needed.
We reserve the right to amend these terms online at any time.
Other questions
If you have any questions about the Home Signal, please visit www.three.co.uk/homesignal.
Note: This is a historic webpage which may contain out of date information. Please see your Pay As You Go Price Guide for the latest information about your Add-ons.
Our Pay As You Go Add-ons can be purchased using your top-up credit via My3 or by dialling 444 from your Three phone. They’re designed to provide you with an allowance of voice, text and/or data units (depending on the Add-on chosen) which you can use in the UK or in our Feel At Home destinations, for calling, texting and getting online.
Our Pay As You Go Add-ons are valid for 30 days (unless used up earlier) from the date and time they’re activated by you – except for the Internet Daily Add-on which lasts for 24 hours. Your Add-on must be activated within 90 days’ of purchase. This can be done within your My3 account.
Once an Add-on has been activated, it can’t be cancelled. Once the 30 days are up (or the 24 hours in the case of Internet Daily), any unused allowance of units will be lost and won’t be rolled over to another Add-on.
If your Add-on includes an allowance of voice units, which convert on use automatically into minutes, these can be used to call standard UK landlines (starting 01, 02 and 03), UK Mobiles (any network) and your Three voicemail, whether you’re in the UK or one of our Feel At Home destinations. If you're in a Feel At Home in Europe destination, you'll also be able to use your add-on allowance to make standard landline or mobile calls between Feel At Home in Europe destinations. If your Add-on voice allowance runs out during a call, the remainder of the call will be charged at our standard rate of 3p per minute.
Your Add-on text unit allowance can’t be used for messages sent abroad from the UK, messages sent and received whilst abroad (unless in a Feel At Home destination), photo and video messages or for messages to a shortcode service e.g. to donate money to a charity. In any Feel At Home destination you can use your text allowance to text back to the UK while if you're in a Feel At Home in Europe destination you can also use it to text other mobiles in Feel At Home in Europe destinations.
Three reserves the right to suspend, change, rename or withdraw Add-ons, without notice, at any time.
Full details of our current Pay As You Go Add-ons can be found in our Three Pay As You Go Price Guide.
Note: This is a historic webpage which may contain out of date information. Please see your Pay As You Go Price Guide for the latest information about your plan.
In addition to the Terms for Three Services for Pay As You Go Customers, which cover your use of our network, the full terms that cover your price plan can be found in the Pay As You Go Price Guide. We’ve summarised below the key information regarding your price plan that we think you should know:
Add-ons
Discontinued Tariff terms
Three reserves the right to change Tariffs on 30 days’ notice to customers. For further information regarding a any discontinued plans, such as ThreePay, please contact us
Note: This is a historic webpage which may contain out of date information - please the Price Guide for your Plan for up-to-date info.
We offer a range of daily, short-term and long-term Add-ons on our pay monthly and SIM plans. The Add-ons that will be available to buy depend on your plan. The full details of each, and their pricing, can be found in your price guide.
They’re designed to provide you with an extra allowance of units to your inclusive allowance (for voice or data, depending on the Add-on chosen) which you can use in the UK and in our Feel At Home destinations, for calling and getting online unless you’re on one of our new Three Essential plans in which case, your extra allowance of units can only be used in the UK and in our Feel At Home in Europe destinations.
If your Add-on includes an allowance of voice units, which convert on use automatically into minutes, these can be used to:
If your Add-on voice allowance runs out during a call, the remainder of the call will be charged at our standard out of allowance rate, as stated in your Price Guide.
We have the right to suspend, change or withdraw Add-ons, without notice, at any time.
Daily Add-ons
Where available, these can be purchased once every 24 hours, and will expire at midnight on the day of purchase. Included in our Daily Add-on range is our Data Passport which is available for £5 a day in the UK and 78 worldwide destinations (including all of our Feel At Home destinations). If you use a lot of data or just want the best internet experience, the Data Passport was designed for you. It provides an additional unlimited, unrestricted data allowance that can be used in the UK or 78 destinations around the world, for a calendar day, allowing you to use your device as much as you like whether that’s as a personal hotspot, or to browse, stream audio or video in high definition, or connect to Virtual Private Networks (VPNs). It expires at midnight (UK time) on the day of purchase. For more information see Data Passport support.
Short-term Add-ons
These are designed to allow you to increase your data or minute allowance, on a one-off short-term basis, until your monthly allowance refreshes (unless we tell you otherwise). Each Short-term Add-on can be purchased once each month, and, if not used up first, will last until the end of the bill cycle you’re in when you buy it. It will then drop-off your account automatically. Any unused allowance will be lost and won’t be rolled over to the following month.
Long-term Add-ons
These are designed to provide you with a new or increased monthly allowance, every month on an on-going basis. It will be applied automatically each month to your account, until you give us one-month notice that you’d like it removed. Any unused allowance will be lost and won’t be rolled over to the following month.
Note: This is a historic webpage which may contain out-out-date info. Please see the Price Guide for your Plan for up-to-date info
What is it?
The Call Abroad "Add On" enables you to save money when calling standard international landline or mobile numbers from the UK. The Add On is subject to change and may be removed from sale at any time. Destinations are added and removed regularly and you should check each month for an updated list. The cost of the Add On is also subject to change.
There are two options:
1. Call Abroad 100, costing £5 a month, which gives you 100 minutes a month; and
2. Call Abroad Unlimited, costing £10 a month, which gives you unlimited minutes a month.
Terms and Conditions
1. The Call Abroad Add On is available to all Pay Monthly customers (including business customers). It is not available to Pay as You Go or Three Broadband customers.
2. You can purchase the Call Abroad Add On at any time during your billing cycle.
3. Where you purchase the add-on midway through your billing cycle, you will be charged the full monthly cost. The charge will not be prorated.
4. You can purchase both versions of the Call Abroad add-ons during a billing cycle.
5. If you purchase both Call Abroad options during the same billing cycle, you will be charged the full monthly charged for both add-ons.
6. Each type of call Abroad Add On will "auto-renew" each month, unless you choose to cancel it.
7. You can cancel an add-on at any time, but you will not receive a prorated refund.
8. When you cancel, the add-on will remain live until midnight on the last day of your current billing cycle.
To purchase or cancel an Add On for an existing billing cycle, you can use the following channels:
1. Contact centre - dial 333 (free) from your Three phone or 0333 338 1001 from any other phone. For business customers dial 337.
2. Three retail store
3. My3 via www.three.co.uk from a computer or mobile handset.
4. My3 mobile app on a mobile handset.
Countries included
The following destinations are included within the Call Abroad Add On.
Note: This is a historic webpage and may contain out of date info. For the latest info on your package and how it works, please your Price Guide.
Our pay monthly packages include a device, such as a phone, tablet, dongle or mobile wifi device, and a set of allowances of text, data and/or voice units. These automatically convert on use into text messages, megabytes of data and voice minutes, as appropriate. How many units of each you have will depend on which price plan is chosen. On our Advanced plans (these include our Pay Monthly packages that include a mobile phone, sold from 18 March 2014 onwards), these units can be used in the UK and in our Feel At Home destinations. On our new Three Essential plans, these units can only be used in the UK and our Feel At Home in Europe destinations.
All of our pay monthly packages are available on a minimum term contract – how long this is, depends on your type of device. On selected packages, you’ll be able to choose from a range of minimum term periods. Please check your Price Guide for individual details. If you are on a pay monthly package that came with a phone and are on one of our voice plans, you may only use your SIM in a 3G or 4G mobile.
If you are on a pay monthly mobile broadband package (that is, one that came with a dongle/mobile wifi device or tablet, and are on one of our mobile broadband plans), and you use your SIM in a 3G or 4G phone, please note that this may not work as expected as it is being used in a device category for which it was not designed.
Inclusive Allowances – Your first month's allowance and charge will depend on when in the month you join Three. Whenever that is, you can start using your allowance straight away. We'll work out an appropriate allowance and charge to take you to the end of the first month. After that, you will receive the full inclusive allowance each month and will pay your standard monthly package cost.
Voice - On our Advanced plans, inclusive calls are from the UK or our Feel At Home destinations to UK landlines beginning 01, 02, 03 and UK mobiles Additionally, you can make inclusive calls between Feel At Home in Europe destinations to standard "local" landline and mobiles. On our Essential plans, inclusive calls are from the UK to UK landlines beginning 01, 02, 03 and UK mobiles and between Feel At Home in Europe destinations only and cannot be used for calls from a Feel at Home Around the World destination back to the UK. On both plans, Personal Numbers (070) and Service calls (beginning 084, 085, 09 and 118) are excluded from bundle. Service calls will incur both an Access Charge (set by us, at 45pence per minute, including VAT) and a Service Charge (set by the company you’re calling – they’ll tell you this). For pricing information go to Three Price Checker or Three Price Guide. Additionally, on our Essential plans, calls to Three Customer Services will come out of your inclusive minutes or be charged at our standard out of allowance rate if no inclusive minutes are available.
Texts - On our Advanced plans, inclusive texts are texts sent in the UK or our Feel At Home destinations to standard UK mobiles. On our Essential plans, inclusive texts are texts sent in the UK to standard UK mobiles and between Feel At Home in Europe destinations only. All of our new plans include All-you-can-eat texts. On our Advanced plans, this includes an allowance of 5,000 text units that can be used in our Feel At Home Around the World destinations.
Data – On our Advanced plans, your data is for use in the UK and all our Feel At Home Around the World destinations, including our 49 Feel At Home in Europe destinations. In the UK and our Feel At Home in Europe destinations, it can also be used to create a personal hotspot allowance (unless you have all-you-can-eat data or a 100GB tariff, in which case, you can use a portion of this each month. Please check your Price Guide for further details on this). On our Essential plans, your data is for use in the UK and in Feel At Home in Europe destinations only, and cannot be used to create a personal hotspot. If you reach your monthly limit of inclusive data you’ll be charged your standard rate to continue using the internet.
Note: This is a historic webpage and may contain out of date info. Please check the Price Guide for your plan for up to date info.
Our SIM Only plans come with a set of allowances of text, voice and data units, unless you are on a SIM Only mobile broadband plan, in which case your monthly allowance will only contain data units. These units automatically convert on use into text messages, megabytes of data and voice minutes, as appropriate. How many units of each you have will depend on which price plan is chosen. On our Advanced plans and mobile broadband plans, these units can be used in the UK and in all our Feel At Home Around the World destinations (including our 49 Feel At Home in Europe destinations) while on our Essential plans, these units can only be used in the UK or our Feel At Home in Europe destinations.
All of our SIM Only plans are available on a minimum term contract – we currently offer minimum terms of 1, 12 or 24 months. To end your contract, you’ll need to give us 30 days’ notice.
If you are on a SIM Only voice plan, you may only use your SIM in a 3G or 4G mobile.
If you are on a SIM Only mobile broadband plan, for use in a dongle, mobile wifi device or tablet, and are on one of our mobile broadband plans, and you use your SIM in a 3G or 4G phone, please note that this may not work as expected as it is being used in a device category for which it was not designed.
Inclusive Allowances – Your first month's allowance and charge will depend on when in the month you join Three. Whenever that is, you can start using your allowance straight away. We'll work out an appropriate allowance and charge to take you to the end of the first month. After that, you will receive the full inclusive allowance each month and will pay your standard monthly package cost.
Voice - On our Advanced Plans (including all SIM Only voice contracts entered into from 15 July 2014 onwards), inclusive calls are from the UK or our Feel At Home destinations to UK landlines beginning 01, 02, 03 and UK mobiles. Additionally, calls made between Feel At Home in Europe destinations will come out of your inclusive allowance. On our Essential plans, inclusive calls are only from the UK to UK landlines beginning 01, 02, 03 and UK mobiles, and do not include calls from our Feel At Home destinations unless made between our Feel At Home in Europe destinations. On all our plans, Personal Numbers (070) and Service calls (beginning 084, 085, 09 and 118) are excluded from bundle. Service calls will incur both an Access Charge (set by us, at 45pence per minute, including VAT) and a Service Charge (set by the company you’re calling – they’ll tell you this). For pricing information go to Three Price Checker or Three Price Guide. Additionally, on our Essential plans, calls to Three Customer Services will come out of your inclusive minutes – if none are available, you’ll be charged our standard out of allowance rate for these calls. On our Advanced plans, these calls are free.
Texts - On our Advanced plans, inclusive texts are texts sent in the UK or any of our Feel At Home destinations to standard UK mobiles. Additionally, texts sent between Feel at Home in Europe destinations will also come out of your inclusive allowance. On our Essential plans, inclusive texts are texts sent in the UK or back to the UK from a Feel At Home in Europe destination or between Feel At Home in Europe destinations only. All of our new SIM Only plans include All-you-can-eat texts. On our Advanced plans, this includes an allowance of 5,000 texts to be sent from a Feel At Home Around the World destination each month back to the UK. There is no limit as to how many texts may be sent from an all-you-can-eat data allowance in Feel At Home in Europe destinations.
Data – On our Advanced plans, your data is for use in the UK and any of our 71 Feel At Home destinations only. On our Essential plans, it is for use in the UK and our 49 Feel At Home in Europe destinations only. A fair use limit for data use in our Feel At Home destinations of 13GB – use over this but within your inclusive allowance in our Feel At Home in Europe destinations will be subject to a surcharge for continued use of up to 0.50p per MB except if you are roaming in the following countries in which case it will be 0.41p/MB: Aland Islands, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Norway, Switzerland, Gibraltar, Iceland, Liechtenstein. Data use over 13GB per month in other Feel At Home destinations (non-Europe) will be blocked. If you reach your monthly limit of inclusive data you’ll be charged your standard rate to continue using the internet. Advanced Plan customers who have an All-you-can-eat data package may use their phone as a Personal Hotspot (up to 30GB) in all Feel At Home destinations worldwide. In addition, contract customers who have purchased a Data Passport can use their phone as a Personal Hotspot in all Feel At Home destinations and Pay As You Go customers can use their cash credit at 1p/MB to create a Personal Hotspot in our Feel At Home in Europe destinations. Using your inclusive allowance data to create a Personal Hotspot is not allowed on our Essential Plans. Please check your Price Guide for further details. For general information - see here
By registering for the Payforit Service, in addition to the Terms for Three Services, you agree to the following Terms & Conditions:
General
The Payforit Service allows you to buy goods and services (“Goods and Services”) using a PC or your Handset from selected online stores (“Suppliers”) by charging the price to your Three mobile phone account.
Pay Monthly Customers
If you are a Pay Monthly Customer you will see the charge for Goods and Services purchased using the Payforit Service on your monthly phone bill.
Pay As You Go Customers
If you are a Pay As You Go Customer, charges for Goods and Services purchased using the Payforit Service will be deducted from your credit.
Responsibility for Goods and Services
Three is not responsible for, and does not control or endorse any Goods and Services sold or supplied by Suppliers. Any purchases of Goods and Services via PayForIt are subject to the individual Supplier's terms and conditions. Any queries or complaints regarding Goods and Services must be referred to the Supplier.
Privacy
Information which we obtain about your use of the Payforit Service will be used only as set out in these terms and, generally only to provide and manage the Payforit Service. As a Three customer, our use of Your Information will also be subject to our detailed Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services (See www.three.co.uk/terms). If required, and/or where necessary, we may disclose information about your use of the Payforit Service (and where applicable Three Services) to law enforcement agencies, and/or other authorities, for the investigation, prevention and detection of crime and the apprehension and prosecution of offenders.
These terms and conditions are subject to change at any time without notice.
All undefined capitalised terms included in these Payforit Terms have the meaning given to them in the Terms for Three Services.
You’ll have a Three Rescue™ policy if you took out insurance before 6 March 2020. You can find the terms of your policy below.
If you bought insurance from us on or after 5 May 2020, you’ll have a Three Insurance policy. You can find the terms of your Three Insurance policy here.
Download Current Three Rescue™ Terms and Conditions (pdf 499kb)
Make a claim or continue a claim
For all policies bought before 1 October 2018 see below:
Three Rescue™ policies bought between 7 August 2017 and 30 September 2018
Three Rescue™ policies bought between 7 September 2016 and 6 August 2017
Three Rescue™ policies bought before 7 September 2016
Insurance purchased from Three before 18 March 2014
Welcome to Three Rescue™.
Three Rescue is administered by Asurion Europe Limited and underwritten by WDP Insurance Limited (please see the Insurance Terms and Conditions below for further details).
Read our checklist to ensure that everything goes smoothly should your device get damaged:
✔ Read the insurance Terms and Conditions in full, so you know what’s covered, what’s not, and how to claim.
✔ Make sure your Three account is paid up to date.
✔ Make a claim, ideally within 30 days of discovering that your device is damaged – see Section A for contact details.
✔ Pay the claim excess fee to complete your claim for a replacement device which may be refurbished to our ‘as new’ standard. The claim excess fee was confirmed in your welcome letter and you can call us at any time to check it – see Section A for contact details.
✔ Comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device – see section G for details.
✔ Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the market value of the non-returned model) – see Section H for details.
Read me – Insurance Terms and Conditions.
Three Rescue™ Damage Cover is designed to protect your Three device against the risk of damage (including cracked screens and liquid damage) and out-of-warranty breakdown only.
These are the full policy terms and conditions and when read together with your Three Rescue™ Damage Cover welcome letter, form your insurance policy. We’ll send your policy pack within seven days of purchase – please keep it safe. Your policy number is your Three phone number, unless we tell you otherwise, and we’ll update your details automatically if you move your old number to Three.
Section A: How to get in touch
Section B: Eligibility
Section C: Period of cover
Section D: What’s covered
Section E: What’s not covered
Section F: The cost
Section G: Make a claim
Section H: About your replacement device
Section I: Cancelling your cover
Section J: Changes to the policy
Section K: How to complain
Section L: Who provides this cover
Section M: How we communicate with you
Section N: Our use of your personal data
Details about your cover will be included in your welcome letter. Please check it carefully.
In this document, the terms ‘we’, ‘our’ and ‘us’ means Asurion Europe Limited (the policy Administrator), WDP Insurance Limited (the Insurer) and the 'Three Rescue™ team'. See section L for more details.
‘Three’ means Hutchinson 3G UK Limited, a mobile network operator.
A. How to get in touch.
Online: three.co.uk/threerescue
Email: [email protected]
Phone:
• Mobile Phones – 333 from a Three phone or 0333 338 1001 from any other phone.
• Tablets and Mobile Broadband – 500 free from a Three phone or 0333 338 1003 from any other phone.
You can call us between 8am-9pm Monday to Friday; 9am-6pm at weekends, closed on UK Bank Holidays. 333 is free, excludes Essential Plans. Check price guide for full details. Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages. Details correct at time of print.
Write: Three Rescue™, PO Box 670, Brentford, TW8 1DA.
B. Eligibility.
You can take this cover if you’re over 18, your device is worth more than £125 and you haven’t had a mobile insurance policy declined by us or cancelled by us in the past or a claim denied due to fraud. You can only buy, remain on, and make a claim with Three Rescue™ Damage Cover if you and the main authorised user of the device live permanently in the UK. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know. We will cancel your cover if you no longer meet this criteria.
You can buy Three Rescue™Damage Cover when you buy or upgrade your device and Pay Monthly plan with Three. Cover starts when your device is in your hands. If you pre-order a device from Three and buy Three Rescue™ cover you’ll be refunded the cost of any Three Rescue™ premium paid in the period between ordering and receiving your new device.
C. Period of cover.
Your insurance premium is due monthly from when the device is in your hands. Subject to continued payment of insurance premium and these terms and conditions, this policy renews automatically each month for the next 59 months after which we will automatically cancel it, unless cover is terminated earlier in accordance with Section I below.
D. What’s covered?
The device registered to your Three account which is purchased from or upgraded with Three and is shown in your welcome letter (or the replacement device, if replaced by us, or replaced under manufacturer warranty).
With Three Rescue™ Damage Cover you’re covered if you lend your device to friends and family.
You are covered whilst travelling overseas but any replacement agreed after you make a successful claim can only be delivered to an address in the UK or the Channel Islands.
You can submit a claim online 24/7 at Three Rescue or by phone - see Section G: Make a claim.
We aim to deliver your replacement next-day if your claim is approved before 8.30pm Monday to Friday or 2.30pm on weekends.
Any replacement device you receive may be refurbished to our ‘as new’ standard using original equipment manufacturer parts. In the unlikely event we can’t send you a same model replacement, we’ll offer you a different make, model or colour device with comparable features and functionality.
Here’s what your device is covered for:
Cover |
|
Accidental damage, including cracked screens and liquid damage. |
✔ |
Malicious damage caused by someone who doesn’t have your permission to use the device. |
✔ |
Pet damage |
✔ |
Out-of-warranty breakdown |
✔ |
Loss |
✘ |
Theft |
✘ |
E. What’s not covered?
It’s important you know that you’re not covered for:
✘ Any device other than one purchased from Three and shown on your welcome letter unless replaced by us or replaced under manufacturer warranty.
✘ Any claim for loss or theft.
✘ Any claim if you haven’t paid your insurance premium. Provided we haven’t yet cancelled your policy for non-payment, we’ll continue your claim if you pay the outstanding amount.
✘ The claim excess fee you have to pay to complete a successful claim.
✘ A third or subsequent claim made within a 12-month period.
✘ Any fault that happens within the manufacturer’s warranty period (where the manufacturer covers you against certain operating failures).
✘ Accessory-only claims.
✘ Accessories other than the battery, mains charger and hands-free kit that came in the box with your device.
✘ The costs of any calls, texts, data usage or downloads.
✘ Cosmetic damage - where the device works as normal, except where you are claiming for a cracked screen.
✘ Damage caused by making alterations to the device or acting against manufacturer guidelines.
✘ Any malicious or deliberate damage to the device caused by you or someone who has your permission to use it.
✘ The cost of any repair to your device unless we instruct it.
✘ Any losses or consequences you face as a result of being without your device.
✘ Confiscation of your device by a finance company or government agency (such as the police).
✘ Loss or corruption of any kind of app, software or digital content other than standard manufacturer software.
✘ Any claim that we find to be fraudulent. If we settle a claim that’s later found to be fraudulent we may take action to recover our costs.
F. The cost.
When considering your new device and Pay Monthly plan with Three, we’ll tell you what it costs to buy Three Rescue™ Damage Cover based on the make, model and value of your chosen device at that time.
Please look out for your Three Rescue™ Damage Cover welcome letter which includes your full terms and conditions and confirms your monthly premium, type of cover and claim excess fee - which is the amount you have to pay towards the cost of your replacement device to complete a claim.
✔ Your monthly premium will appear on your Three account (shown on your Three bill under ‘other charges’) and any pro-rated adjustments to cover your device for the period up to your first bill. Insurance premiums are inclusive of insurance premium tax (IPT) at the applicable rate.
✔ Three Rescue™ Damage Cover premium is collected and refunds are made by Three, on behalf of the Insurer. When Three passes the premium to Asurion, they hold it on behalf of the Insurer and any payments collected and refunds made by Asurion under these terms and conditions are collected or refunded on behalf of the Insurer.
✔ You need to make the first month’s payment before we can complete any claim.
✔ If we don’t receive a payment, your cover will finish at the end of the paid-for period. If your Three account is in arrears, we won’t settle any claim until the balance is paid in full. You have 30 days from when your account goes into arrears to make a catch up payment, after which we will cancel your cover.
✔ You need to pay the claim excess fee to complete any successful claim. As devices age they may fall in value and so from time to time we may adjust the claim excess fees downwards. You can call us to find out your current claim excess fee.
✔ You can cancel cover at any time – see Section I for details.
G. Make a claim.
If something happens to your device and you need to make a claim, contact us via one of these options:
1. Submit your claim online 24/7 at www.ThreeRescue.co.uk/start
2. Claim by phone using the contact details set out in Section A above.
Please have a payment card ready to pay your claim excess fee. We accept MasterCard and Visa debit or credit cards.
If you report a claim to us more than 90 days after discovering the damage or out-of-warranty breakdown, we will still consider your claim, but it may affect our ability to assess your claim and could, in some cases, result in it being declined.
We will ask you to provide relevant information to support your claim. In some cases, we may also ask you to complete a written claim statement and/or provide evidence of your identity.
You must take reasonable care to ensure that any information provided to us is complete and accurate. If you don’t provide accurate or full information when requested, it may invalidate your insurance and could affect all or part of your claim. Information about fraudulent claims may be forwarded to the police, government or other regulatory bodies and fraud investigation agencies.
You must comply with our reasonable instructions including switching off or uninstalling any app, personal PIN locks or operator specific security locks which prevents our access to remove data from the claimed-for device. If you need any help with this please call us on 0333 338 1001*. If you refuse to do it, we will not continue or complete your claim. If you fail to do it we will treat this as a non-return and may charge you a non-return fee.
As part of our claim assessment process, you consent to us checking your airtime usage with Three to detect potential insurance fraud. We have the right to check for any attempted use of a lost or stolen device and will take action to recover it.
H. About your replacement device.
In the unlikely event that we can’t send you a same model replacement, we’ll offer you a different make, model or colour device with comparable features and functionality.
We will only deliver to addresses in the UK and the Channel Islands. Please see below for details of our delivery promise.
We aim to send a next-day ‘as new’ replacement for claims approved before 8.30pm Monday to Friday or 2.30pm on weekends. For claims approved outside of those times we’ll deliver your ‘as new’ replacement within 2 days. This excludes:
✘ Claims made or deliveries that fall on a UK Bank Holiday.
✘ Any delivery outside of mainland Great Britain, including deliveries to the Scottish Islands, Northern Ireland and the Channel Islands.
✘ Any delay caused by something outside our control like extreme weather, natural disaster, epidemic or crime, and supply shortages affecting the industry (e.g. where new model devices are in very high demand and short supply after launch).
If you think we’re late please let us know and if we have missed our delivery promise, we’ll give you £20 paid to the payment card used to pay your claim excess fee within 30 days.
Please make sure someone is in to sign for the delivery. Your replacement device comes with:
✔ A 24-month warranty.
✔ The usual device accessories if yours were involved in the incident, or if we provide you with a different model replacement.
✔ A new SIM with the same phone number if requested; in which case your old SIM will be blocked.
✔ Pre-paid packaging to return your damaged or faulty device (minus the SIM, battery and charger).
As soon as you receive your replacement device, the original claimed-for device (the faulty or damaged device), becomes the property of the Insurer and must be returned to us within 15 days. Otherwise, we’ll charge a non-return fee (based on the market value of the non-returned model), to the payment card used to pay your claim excess fee. The device is your responsibility until it arrives with us. Please make sure you get proof of postage from the Post Office (this is a free service), and confirmation of the weight of the package you are returning to us. We won’t approve any further claims until you have returned the claimed-for device or paid the outstanding amount.
I. Cancelling your cover.
You can call, email or write to us to cancel your Three Rescue™ Damage Cover, see Section A for contact details.
You can cancel within the first 28 days and if you haven’t made a claim, you’ll receive a refund of any premium paid. Please call us if you have any questions about your cancellation.
After 28 days of your purchase, you can cancel at any time and cover will finish at the end of the paid-for period. We will not refund any premium paid.
When you upgrade your device or buy another device on the same mobile number, we’ll cancel cover on your old device automatically. If you add insurance for your new device, we’ll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing.
We’ll cancel your policy if you fail to pay the monthly insurance premium, have two successful claims in any 12-month period or if you make a claim we find to be fraudulent. We’ll also cancel your policy if your Pay Monthly contract with Three terminates, unless you and we agree to continue cover when you change to a different airtime plan. If we cancel your policy, we’ll send you written confirmation, including your cover end date.
We may also cancel your policy if it is no longer economically viable to provide this product or if we, or the insurer, withdraw from the market of providing policies of this type in the UK. If this happens we’ll give you at least 30 days’ notice sent to the current contact details we have for you.
J. Changes to the policy.
We may change your policy terms or alter the premium or claim excess fees for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates. If we make a change that increases any charges or reduces your cover, we’ll give you at least 30 days’ notice sent to the current contact details we have for you. You will be able to cancel your policy if you are not happy with our changes. If we make any change that improves your cover, we may apply it straight away without notice. This does not affect your statutory right to cancel at any time.
K. How to complain.
You can call, email or write to us to make a complaint - see Section A for contact details.
If we can’t resolve your complaint right away, we’ll email or write to you within five working days to outline our next steps. If the issue still isn’t resolved within two weeks, we’ll contact you again to keep you up to speed on what’s happening.
If you’re not happy with the outcome or we haven’t given our final response within 8 weeks of your raising your complaint, you can contact The Financial Ombudsman Service by phone: 0800 023 4567 (Freephone) or 0300 123 9123, by email: [email protected] or in writing at Exchange Tower, London, E14 9SR. You need to contact them within 6 months of receiving our final decision. The service is free and we are bound by any decision the Financial Ombudsman reaches. This won’t affect your statutory rights or prejudice your right to take subsequent legal proceedings. You can find out more at financial-ombudsman.org.uk
L. Who provides this cover?
Three Rescue is administered by Asurion Europe Limited, which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered in England and Wales with company number 6568029 at PO Box 670, Brentford, TW8 1SA. Go to fca.org.uk/register. or call 0800 111 6768 (Freephone) or 0300 500 8082* to check the Financial Conduct Authority Register. The insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. WDP Insurance Limited is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar.
You and the insurer may choose which law will apply to this contract. Unless we agree otherwise, Three Rescue™ is governed by the law of the part of the United Kingdom that you live in (England and Wales, Scotland or Northern Ireland) and all communication from us will be in English.
Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer.
The Insurer is covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that the insurer can’t meet its liabilities you may be entitled to compensation to a maximum of 90% of your claim. Further info can be obtained from the FSCS on 0800 678 1100 or by going to fscs.org.uk. .
M. How we communicate with you.
We will communicate with you by SMS, email or in writing using your given contact details. We will also send certain communication regarding your policy by SMS to the mobile number associated with your airtime contract.
N. Our use of your personal data.
Asurion is registered with the Information Commissioners Office as a Data Controller (number Z2176995).
Personal information we collect when you use our services is needed for the following purposes:
• Contract: to communicate with you, process enrolments, bill and collect, process cancellations, process claims that you submit, provide customer service, administer your policy, and manage our supply chain management to deliver replacement devices to you.
• Legitimate interests: for maintaining our books and records, maintaining security and integrity, monitoring use and performance, quality assurance, fraud detection and prevention, and product improvement and development.
• Comply with legal requirements: to notify you as required by law in the event of a breach regarding the security of your personal data. We also use your personal information to comply with any other UK or EU legal requirements.
If you do not desire for your personal data to be processed in accordance with these terms, you may cancel your policy at any time in accordance with section I.
If you fail to provide certain information when requested, we may not be able to provide the services for which you have contracted, such as processing a claim.
Where to turn with questions
If you have any questions on this section of your policy, please contact our Data Protection Officer by postal mail or email anytime.
Asurion
Attn: EU Data Protection Officer
c/o Office of the General Counsel
648 Grassmere Park
Nashville, TN, USA 37211
We may collect the below types of personal information:
Name;
• Mailing address;
• Email address;
• Mobile phone number and information that identifies your mobile device, such as an IMEI;
• Information collected after obtaining your permission;
• Any information that you provide as part of filing a claim;
• Information provided by your mobile network provider to validate your claim;
• Other information that personally identifies you or is linked or linkable to you.
As part of the claim process, Asurion or its affiliates may require you to provide a copy of your driver’s license, passport or other forms of identification. Additionally, in order to process your claim, Asurion or its affiliates may request your shipping and billing information, credit card information or other preferred payment means.
We will not use or disclose your personal information to third parties except as disclosed in this policy.
Asurion may transfer your personal information to:
• Non-affiliated companies that include telecommunication carriers, credit card payment processors, security services providers, service providers who send communications on our behalf and third parties providing claims fulfilment, supply chain logistics, data centre operations, information technology, customer service and quality assurance monitoring of customer service. These companies are required to comply with the principles set out in this policy and only use such personal information for the purposes for which it was provided to them;
• A third-party, in the event of a proposed or actual purchase, sale (including a liquidation, realisation, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party. In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.
To determine the appropriate period which we will keep your personal information before we securely destroy it, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If a child is accessing services without your consent, please contact us by using the information provided below so that we can remove any personal information provided.
Personal information we collect from you may be processed by Asurion and third-parties as described in this policy in the United States and other countries and used consistent with your relationship with Asurion and the practices described in this policy.
Personal information will only be transferred to locations outside of the UK and the EU where permissible legal structures exist or where the country is deemed “adequate” by the EU Commission.
We have implemented technical and organisational measures designed to provide appropriate levels of security for your personal data. Reasonable administrative, logical, and physical controls are in place to prevent your personal information from being accidentally lost, used, or accessed in unauthorized ways.
While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us.
Under certain circumstances, by law you have the right to:
• Request access to your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information we hold about you.
• Request correction of any incomplete or inaccurate personal information that we hold about you.
• Request erasure of your personal information when there is no need for us continuing to process it or you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
• Request the restriction of processing of your personal information to suspend the processing, for example if you want us to verify its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
If you want to exercise any of these rights, please contact the Data Protection Officer in writing per the ‘Where to turn with questions’ details in this section. Valid requests will be honored within 30 calendar days of request. This 30-day period may be extended for another 2 months for complex requests with notification of the reasons for the extension to you. Any such requests should be submitted to the Data Protection Officer.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. In addition, there may be requests that we are unable process because of other EU legal requirements. If a request is denied, we will notify of the reason.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office or other EU supervisory authority. However, if you have a complaint regarding the processing of your personal information, we request that you first contact the Asurion Data Protection Officer as indicated in the Where to turn with questions section of this policy and we will reply promptly.
Three Rescue™
The ‘Three’ and ‘Three Rescue™’ trademarks and other related images, logos and names are proprietary rights of Hutchison 3G UK Limited’s group of companies.
Contact details.
We’re here when you need us. Here’s how to get in touch.
Online: three.co.uk/threerescue
Email: [email protected]
Phone:
• Mobile Phones – 333 free from a Three phone or 0333 338 1001 from any other phone.
• Tablets and Mobile Broadband – 500 free from a Three phone or 0333 338 1003 from any other phone.
• Call +44 7782 333 333 to contact from outside of Great Britain.
You can report a claim to the Three Rescue™ insurance team by phone from 8am to 9pm Monday to Friday; 9am to 6pm at weekends, closed on UK Bank Holidays.
Write : Three Rescue™, PO BOX 670, Brentford, TW8 1DA
*333 is free. Excludes Essential Plans. Check price guide for full details. Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages. Details correct at time of print.
Please note: The Internet with legs Free 200MB data offer is no longer available and new registrations are not accepted.
If you are an existing customer who has registered already, you will continue to receive the 200MB every month for life. By registering your details, you acknowledge acceptance of the following terms and conditions (“Terms”):
Your data – Once registered 200MB free data will be applied to your account straight away and will last for 30 days. Each month you’ll get another 200MB free data automatically applied to your account to enjoy for a 30 day period. If any of your 200MB free data remains unused at the end of each 30 day period, it will expire. If you have another data allowance in addition to your free 200MB free data, your 200MB free data will be used first.
Notifications - We will send you a notification by SMS: i) when you have used 90% of your data allowance and; ii) when you have used 100% of your data allowance or when you have no credit remaining on your account.
How we use customer data - By registering to receive 200MB free data each month you also agree to us informing you about more great offers from Three or sending you offers from carefully selected third parties. You can contact us at any time if you would prefer not to receive direct marketing information, or simply update your preferences by: i) writing to or calling customer services; ii) sending an email to [email protected] or; iii) updating your marketing preferences directly from your device or online using My3.
Eligibility - This promotion is limited to a maximum of 5 Data Reward SIMS per household (based on the address provided at the time of registration).
Further charges in the UK and our Feel at Home in Europe destinations. - Usage in excess of the 200MB free data each month will be charged at our standard rates(3p per minute voice calls, 2p per text, and 1p per MB www.three.co.uk/terms-conditions/price-guides. These rates may change in the future.
Feel at Home - You can use your 200MB free data each month to get online in our 71 Feel at Home destinations, after which you can either purchase an add-on or just use credit at 1p/MB in order to get online at no extra cost. Calls and texts back to the UK destinations on this plan are chargeable and cost 3p per minute - for more information on Feel At Home please check: www.three.co.uk/Discover/Phones/Feel_At_Home.
Termination after inactivity - Three reserves the right to terminate and disconnect the Data Reward SIM in the event you have not activated a Pay As You Go Credit on your account or undertaken any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other services for which a charge is made) using any credit or allowance on your account within the preceding 6 month period.
Right to withdraw - Three reserves the right to withdraw or amend the offer of 200MB free data each month at any time.
Other Terms - Use of your Data Reward SIM is also subject to Three’s Pay As You Go terms and conditions for use of the Three network (“terms of service”). To the extent that there is any conflict or inconsistency between these Terms and the provisions of the terms of service, these Terms shall prevail. Please see www.three.co.uk/terms-conditions. for further details
Note: This is a historic webpage and may contain out of date info. Please see your Price Guide for up to date information, if Go Binge is included in your plan.
Go Binge is available to customers who joined Three between 24 April 2018 and 30 September 2020 on Contract Voice Advanced plans and SIM Only Advanced plans of 12GB and above, Pay Monthly Broadband customers of 15GB and above and Simply Business customers of 10GB and above. It is not available on any new or upgrade plans entered into from 1 October 2020.
Go Binge is available on selected services which may require separate subscriptions. Current users must have regular data available in plan. Some additional content may use regular data, e.g. adverts, third party content linked to a partner service (such as BBC iPlayer when opened via TVPlayer) or third party content accessible from Snapchat’s Discover page. Includes Dave and History only via TVPlayer.
Go Binge is an optional service and customers on eligible plans can elect to opt out at any time by calling us on 333. As a mobile network we do not guarantee any particular speeds or quality, as these are dependent on multiple factors such as location, equipment, network demand and position in buildings. In addition, selected services (like TVPlayer) may only be available in Standard Definition. Service speed may be managed to ensure a quality experience for all our customers.
Are the subscriptions to our partners’ devices included?
No. Go Binge is all about the data. If a service requires a subscription to view/access, you’ll need to set this up yourself.
Does Go Binge work in Go Roam destinations?
Go Binge works in all our Go Roam destinations – as long as you have regular data left in your monthly allowance, you can access the selected Go Binge services without using up your data. If you’ve no data left in your allowance you won’t be able to access Go Binge services. As with all roaming a fair use data policy applies. Within Go Roam in Europe destinations, your Go Binge usage counts towards your fair use limit of 19GB. However, once you’ve reached this limit, any continued usage (including Go Binge) will be chargeable at our surcharge rate of up to 0.50p/MB except if you’re in the following countries in which case the surcharges are 0.41p/MB: Aland Islands, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway, Réunion and Switzerland.
In Go Roam Around the World destinations, Go Binge usage doesn’t count towards your fair use limit of 12GB. However, once you’ve reached this limit, your data usage (including Go Binge) may be blocked until the next billing period.
Is there any content that cannot be watched outside of the UK?
Positions for our launch partners are as follows:
Netflix: This works while roaming, but exact support will depend on whatever that country’s catalogue of shows and rights are.
Deezer: The majority of content works, with some exclusions.
SoundCloud: The free service is available in most destinations, depending on licensing agreements. The premium service is unavailable.
TVPlayer: The free version will work in other countries, but only where the licence is allowed. The Plus service is only available in the UK.
Does Go Binge affect my personal hotspot allowance?
Go Binge doesn’t affect your personal hotspot allowance. If you’re on a plan that has more than 30GB data, your personal hotspot allowance remains 30GB, and is subject to our fair usage policy when roaming.
SoundCloud
SoundCloud is the world's largest music and audio platform, allowing people to discover and enjoy the greatest selection of music from the most diverse creator community on earth. See https://soundcloud.com/terms-of-use for full terms and conditions. Deezer costs £9.99 per month and this gives you access to audio/music to listen on any device. See https://www.deezer.com/legal/cgu for full terms and conditions. Netflix streaming membership required. https://www.netflix.com/TermsOfUse. The partnership between Three.co.uk and TVPlayer gives the opportunity to any Three customer to buy the TVPlayer monthly pack for £5.99 per month (1st month Free trial) and have access to 100+ channels to watch on any device. TVPlayer Plus is a low-cost TV subscription service that provides our customers with 100+ live and on-demand TV channels streamed over the Internet to certain Internet-connected mobiles, tablets, computers and other devices ("TVPlayer Plus Supported Devices"). See http://www.tvplayer.com for full terms and conditions.
Snapchat
Only on Three. We are proud to work with Snapchat on unique branded Puggerfly content and are the only network where anyone on selected plans can enjoy Snapchat without using up their data.
Three is proud to partner with easyJet to enable eligible Three customers to upgrade to travel 'Hands Free' (an easyJet service) at no cost for outbound easyJet flights from the UK (the "Upgrade"). easyJet's Hands Free service lets you:
For further details see paragraph 6 below and/or http://www.easyJet.com/en/hands-free-upgrade.
The terms and conditions for this promotion are set out below together with details on how to claim your Upgrade.
Promoter : The easyJet Hands Free with Three Promotion (the "Promotion") is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ ("Three", "We" or "Us").
Administrator : where relevant MAPP Digital UK Limited with registered office 95 Gresham Street, 6th Floor, London, England, EC2V 7NA (company number: 10162741) ("Administrator") will make available the SMS short code and administer the redemptions for this Promotion on behalf of Three.
Service Provider : The easyJet Hands Free Service is provided by easyJet Airline Company Limited (company number: 3034606) with registered office Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF ("easyJet").
The Promotion will run from 19 July 2018 at 00:00 GMT until further notice, subject to paragraph 8 (the "Promotion Period").
You must be a UK resident, 18 years+, and a new/existing/upgrading Three customer who has signed up to and held a Qualifying Plan for at least 30 days prior to submitting your Redemption Request.
The Qualifying Plans are:
(each a "Qualifying Plan").
PAYG Customers are not eligible for this Promotion.
Mobile Broadband customers are not eligible for this Promotion.
To claim your Upgrade, text "UPGRADE" to 88555 together with the following information in the following order:
The easyJet' flight number for your outbound flight (e.g. 'EZY1234', 'EJU1234'; or 'EZS1234';
The date of your outbound flight; and
Your surname (as it appears on your Passport),
(together a "Text Redemption Request", for example UPGRADE EZY1234 23.6.2020 Smith).
If you do not submit the above information correctly or completely you may not receive your Upgrade.
If you are eligible and submit a valid Text Redemption Request, our Administrator will send an SMS response which will be your electronic voucher ("SMS Voucher") to claim your Upgrade.
We will endeavour to send these as quickly as possible, but we cannot guarantee that they will be instantly sent as it may take our Administrator's systems a little time to receive and process your request. If you do not receive this then contact us as explained in paragraph 11 below.
If you're not eligible, you'll be told that this is the case and will be sent a link to the eligibility requirements. If you're eligible but there's something wrong with the Text Redemption Request (e.g. invalid format, missing information, etc.), then you'll be advised what information is needed and an example format.
Redeeming your Upgrade is simple. All you need to do is show your voucher to an easyJet representative at the easyJet Bag Drop Desk. The easyJet representative will confirm the validity of your voucher and tell you how to use your Upgrade.
Your Upgrade is only valid for the outbound easyJet flight from a UK airport that you have submitted in your Online or Text Redemption Request. The Upgrade can only be used for one cabin bag. Full details of easyJet's Hands Free service (and any limits and restrictions) can be found at http://www.easyJet.com/en/hands-free-upgrade . To summarise how it works:
Your Upgrade is valid for outbound flights from UK airports only. If you wish to use the easyJet Hands Free service on your return flight you will need to arrange this with easyJet and you will be charged at easyJet's current price (£7 as at the date of publication of these terms).
Only one voucher per valid Redemption Request will be provided. Only one voucher is allowed per flight. The voucher is personal to you and is not transferable. easyJet's Hands Free group bundle is not currently included.
The Upgrade is subject to easyJet's Hands Free terms and conditions which can be accessed from http://www.easyjet.com/en/hands-free-upgrade , which are determined solely by easyJet and beyond Three's control. For example, easyJet's terms state that your cabin bag must be within easyJet's normal maximum dimensions (56 x 45 x 25cm (including handles and wheels) as at the date of publication of these terms). Please ensure that you have read and understood these terms prior to travel.
Three respects your personal information and has designed this Promotion to keep that information secure.
To administer and fulfil this Promotion, each of Three, Three's Adminstrator and easyJetwill have access to and process the following information in the following ways:
By submitting a Redemption Request, you will be providing Three with your telephone number and your surname. Three is the data controller of this personal information. The Administrator will process this information on Three's behalf solely to check your eligibility and send you the SMS Voucher (see 'What you will receive' in paragraph 4 above). Information processed by the Administrator will be held securely on the Administrator's systems and solely for the purpose of administering and fulfilling this Promotion.
Three and easyJet will work together to report on and analyse redemptions and monitor and protect against fraudulent and/or suspicious redemptions. To do this easyJet will from time to time provide Three directly or via the Administrator with the name and flight details of the individuals who submitted their Vouchers to easyJet in order to redeem their Upgrades. easyJet is the data controller of this personal information. Three and the Administrator will process this information securely and in accordance with easyJet's instructions.
As soon as you have your flight details for any future-dated flight, provided that you are an eligible user, you can request a voucher.
Three may withdraw, amend, place restrictions on or extend this Promotion at any time by updating these terms and conditions at Three.co.uk/terms. This includes the right to restrict the number of vouchers you may redeem during the Promotion Period. If the Promotion is withdrawn, any redemption due or voucher issued in accordance with these terms prior to the withdrawal of the Promotion will be honoured. No cash alternatives are available.
Any issues relating to the easyJet Hands Free service should be directed to easyJet at 0330 365 5000 or http://www.easyJet.com/en/help/contact. Any issues relating to your eligibility, redemption, voucher or these terms and conditions should be directed to Three's customer service team at 333, or 0333 338 1003.
All third-party terms and conditions relating to this Promotion and the Upgrade (including easyJet's Hands Free service) are beyond Three's control and may be subject to change. Three cannot accept responsibility and will not be liable for any third-party terms (including any failure to abide by such terms or any modifications to such terms) applicable to the Promotion and/or Upgrade.
Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion and/or the Upgrade and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to any eligible entrant in relation to this Promotion.
Entry into the Promotion signifies your acceptance of these terms and conditions. Any changes to the terms will be published at http://www.three.co.uk/terms. These terms are governed by English law.
For further information see our Frequently Asked Questions at: http://www.three.co.uk/go-roam/easyjet
Intro
Unlimited Add-on and pre-loaded sim (ITU) offers unlimited data, unlimited calls and unlimited texts (see www.three.co.uk/terms-conditions for details)
Anyone who purchases the Unlimited Add-on will be entitled to a free subscription from one of our great new partners. Details of how to redeem your free subscription code are detailed in the Terms and Conditions below.
Promoter
The Three Unlimited Add-On subscription promotion (the “Promotion”) is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (“Three”).
Administrator
The administration of the subscription promotion is managed by Exertis UK Limited with registered office Technology House, Magnesium Way, Hapton, Burnley, Lancashire BB12 7BF (company number: 01511931 (“Administrator”) will make available the SMS short code and administer the redemptions for this Promotion on behalf of Three.
Dates – Offer valid from 15 November 2018 to 13 December 2019.
Eligibility
In order to be eligible for the free subscription offer you must:
a) Purchase the Unlimited Add-On;
b) Redeem your code within the prescribed time limit; and
c) Be a resident in the UK.
How does a customer claim?
All eligible customers will receive an SMS with a link they need to follow to redeem their subscription. They will receive this SMS approximately 3-6 days after activating their SIM or buying the Unlimited Add-on. SMS will contain expirty date. On this link, they will need to input their redemption code (if link doesn’t automatically populate) and their email address, select the offer that they want to use and agree to the terms. They will receive a reward activation key by email. They will follow the instructions in the email and use that key to redeem their chosen subscription. Customers will have 30 days to claim their offer once they have received the SMS.
Exclusion
For each purchase of the Unlimited Add-On, only one subscription code per Eligible Customer will be provided. The subscription code is personal to you and is not transferable.
Your data
In order to redeem the code, you will be directed to [URL] (“Redemption Site”) and will be required to enter your email address and code. This site is hosted by the Administrator and your data will be processed by the Administrator. Please see the Privacy Policy on the Redemption Site for more details.
General
Three may withdraw, amend, place restrictions on or extend this Promotion at any time by updating these Terms and Conditions. This includes the right to restrict the number of codes you may redeem during the Promotion Period. If the Promotion is withdrawn any redemption due or issued in accordance with these terms prior to the withdrawal of the offer will be honoured. No cash alternatives are available.
Any issues relating to the subscription offer should be directed to Exteris at http://redeem.3.uk/help35. Any issues relating to your redemption code (in your SMS link) or these Terms and Conditions should be directed to Three’s customer service team at [333, or 0333 338 1003].
Unlimited
Unlimited data
If you have Unlimited data units as part of your package or with an Add-on, there are no hidden caps or limits when using your device within the UK. Unlimited units should give you all the access to the internet you would normally need, without worrying about hefty bills, so you can use our service to your heart’s content. Use of our services for commercial, resale or fraudulent purposes isn’t allowed under our Terms for Three Services, so we do reserve the right to monitor any unusual activity that may indicate that this is happening to identify and prevent such non-permitted use.
In addition to these Unlimited UK allowances, if you are a Pay Monthly customer you can use up to 15,360 data units (which converts into 15GB of data as 1 data unit converts automatically on use into 1MB of data) each month when in a Go Roam in Europe destination. If you’re a Pay As You Go customer with an Unlimited Add-on, you can use up to 12,288 data units (which converts automatically into 12GB of data). Use over these Go Roam in Europe Fair Use limits, but within your allowance, will be charged a surcharge of up to 0.50p per MB except if you are roaming in the following countries in which case it will be 0.41p/MB: Aland Islands, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway, Réunion and Switzerland. If you reach your Fair Use limit (12GB) in a Go Roam Around the World destination, you won’t be able to use your plan abroad for the remainder of your current billing cycle, or end of your active add-on if you are a PAYG customer.
Unlimited minutes & texts
There’s no hidden “fair use policies” with our Unlimited text units or voice units allowances when using your device in the UK or in our Go Roam in Europe destinations – we just ask that you use this allowance in accordance with our Terms for Three Services – that is, for personal use only, and not for any illegal, commercial or improper purposes.
For our Pay Monthly plans you can also use up to 5,000 text units and 3,000 voice units from your allowance each month, when in a Go Roam Around the World destination, which convert respectively into 5,000 text messages back to the UK and 3,000 minutes of calls to UK landline and mobile numbers.For our Pay As You Go customers with an Unlimited Add-on, you can use up to 43,200 texts units and 43,200 voice units from your 30-day allowance when you’re in a Go Roam Around the World destination, which convert respectively into 43,200 text messages back to the UK and 43,200 minutes of calls to UK landline and mobile numbers.When you’re abroad in a Go Roam destination, texts and calls to places other than the UK are chargeable – unless you’re in a Go Roam in Europe destination in which case you’ll be able to use your allowances to make calls and send texts to numbers in other Go Roam in Europe destinations at no extra cost. You’ll be sent a text message on arrival in your destination, letting you know what charges apply when roaming there. They are also set out in your Price Guide.
Three Insurance is our new insurance product. You’ll have a Three Insurance policy if you took out insurance on or after 5 May 2020.
Download current Three Insurance terms and conditions (pdf 285kb)
If you bought insurance from us before 6 March 2020, you’ll have a Three Rescue™ policy. You can find the terms for your Three Rescue™ policy here.
ThreePay is a brand name for carrier billing also known as Pay by Mobile or Charge to mobile, which allows an easy and safe way to purchase digital content and services online without the need to enter credit/debit card details. All purchases assume you are either the bill payer or have the bill payers' permission.
Three has contracted with Trusted Payment Intermediaries (TPI’s) who provide the technical connection between the mobile network (Three) and the third party/merchant/service provider. The TPI must get permission from Three UK to add new services and there are strict rules about the information the customer must be shown and how the customer journey should look. To remain connected to Three all TPI’s must maintain both behavioural and technical standards that support a safe and secure payment method. All TPIs and their merchants are registered with the regulator.
Most payment journeys will involve entering your mobile phone number and a PIN, sent via text, to verify the user. This may be done at the point of purchase or when setting up a payment method within an Appstore or website which requires a username and password.
When a customer selects ThreePay (or Pay by Mobile) they are agreeing to contract with the merchant selling the product or service that they will pay the price detailed by charging the purchase to their mobile phone bill or use their prepaid credit. It is the responsibility of the customer to read any advertisement or promotion for Three Pay (Charge by Mobile) as all promotional material must contain details of the price, if it is a one-off or subscription and terms of use.
If the customer has opted into marketing (by ticking the relevant box), the seller may use their mobile number in accordance with its privacy policy, terms and conditions.
Customers have 14 days from the date of the purchase to change their mind, cancel the purchase and receive a refund. The merchant may have asked to agree to the immediate delivery of the service or content and in doing so, they will have waived their right to cancel. If the purchase is a subscription service with a recurring charge, then they have the right to cancel the service and all future charges by following the instructions given in the text message sent to them after the purchase. Other rights that consumers may have (statutory or otherwise) including rights related to faulty or incorrectly described goods are between the consumer and the merchant and any enquiries or disputes must be addressed directly with them using the phone number provided in the receipt message. Customers can escalate any dispute between them and the merchant to Three as long as they have discussed the dispute with the merchant and can provide evidence of that discussion.
The operation of this payment facility is regulated under the Phonepaid Services Authority Code of Practice and is bound by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. If you are unhappy with the service or customer care received from a merchant you can raise this with the PSA on 0300 30 300 20 or visit their website at www.psauthority.org.uk.
The mobile phone owner is responsible for their device and should be aware that it can be used to purchase goods and services and so they are responsible for others who may make purchases on their device.
Purchases can be made via other devices such as websites and games consoles, but payment set up will use pin verification to ensure the user has the mobile handset and can authenticate the purchase. App stores have parental controls that should be reviewed before giving a device to a minor.
Google Play is a trademark of Google LLC.
If, as a Three Hong Kong customer, you purchased a dual SIM offer which included a Three UK Travel SIM with a monthly 6GB Data Pack included, your use of the Three UK network is subject to our the Terms for Three Services for Pay As You Customers, while the full terms that cover your price plan can be found in our New Pay As You Go Price Guide. We’ve summarised below the key information regarding your price plan that we think you should know:
Notes:
Terms for Three Services that are applicable to your Pay As You Go account should link through to the PAYG new Terms
New Pay As You Go Price Guide should be a link to the New PAYG Price Guide
Occasionally, we need to review our prices and from 1 July 2021 the prices of Outside of Allowance calls and some additional Services are going up.
What’s changing?
Outside of Allowance Calls – if your plan doesn’t come with a voice minutes allowance or if you use up your allowance and continue to make calls | Current price | Price from 1 July 2021 |
---|---|---|
Calls to standard UK landlines (starting 01, 02 or 03; excludes calls to the Isle of Man or the Channel Islands), UK mobiles on any network, and your Three voicemail – if applicable | 55p per minute |
65p per minute |
Additional Services – optional or extra services that aren’t included with your monthly plan | Current price | Price from 1 July 2021 |
---|---|---|
International calls from the UK to non-EU countries – excludes international special numbers | £1.75 per minute |
£3.00 per minute |
Calls to International Special Numbers from the UK (such as calls to international premium rate numbers) | 19p per minute |
£3.00 per minute |
International messages sent from the UK to non-EU countries | 35p per message |
65p per message |
Multimedia messages – picture and video messages | 55p per message |
65p per message |
Shortcode messages – Numbers are 3 to 8 digits long and begin with 6, 7 or 8 or are 9 digits beginning 70. Such as TV competition entries, voting, or making a charity donation Shortcodes are also used for subscription services where you’ll be charged on a regular basis |
10p per message plus a charge set by the company you’re texting, if applicable |
15p per message plus a charge set by the company you’re texting, if applicable |
Video calls | 51.1p per minute |
65p per minute |
Calls to numbers starting 084 087, 118, and 09 | 55p per minute Access Charge plus the Service charge† †Access charge 1-minute minimum charge. Service charge set by the company you’re calling – they’ll tell you this |
65p per minute Access Charge plus the Service charge† †Access charge 1-minute minimum charge. Service charge set by the company you’re calling – they’ll tell you this |
Itemised paper bills | £1.50 per month |
£2.50 per month |
Compatibility
Sharing Allowances
Ending the Smartwatch Pairing Plan
Definitions
Additional information
Compatible Phones: iPhone 6s and onwards, running iOS 15.4 or later. Compatibility is subject to change. See Apple’s website at www.apple.com/ for up to date compatibility information.
Emergency calls: Press and hold your watch's side button (the button below the Digital Crown) until the Emergency SOS slider appears. Drag the Emergency SOS slider to start the call immediately. Alternatively, you can keep holding the side button. If you have Apple Watch Series 5 or later (GPS + Cellular), or Apple Watch SE (GPS + Cellular), your watch can also call the local emergency services when you're travelling in other countries or regions.
Smartwatch Pairing 1 month for new Three Your Way customers who joined from 30 January 2023
Compatibility
Monthly Charge
Sharing Allowances
Ending the Smartwatch Pairing Plan
Definitions
Primary Service means the eligible Pay Monthly Phone or SIM Only plan to which the voice, text and data allowances included in your Package have been allocated.
Secondary Device means a compatible Smartwatch.
Smartwatch Pairing Plan means the service which enables you to share the monthly allowances included in your Primary Service, with a Secondary Device.
1. Offer available to new customers taking Plus and Premium Three Your Way Plans.
2. Paramount+ subscription is included within Three Your Way:
• Plus Plans for half the minimum term of the Plan contract (the “Inclusive Period”).
• Premium Plans for the full duration of the minimum term of the Plan contract (the “Inclusive Period”).
3. Customers will lose the benefit of the Paramount+ inclusive offer if their original Three Your Way Plan is cancelled for any reason.
4. The Inclusive Period begins on the same day as your Three Your Way Plan services commence.
5. Customers wishing to take up the Paramount+ Inclusive offer must register directly with Paramount+ and agree to the Paramount+ terms of service.
6. At the end of the Inclusive Period, the Paramount+ service will automatically continue and a monthly add-on charge will be added to your Three bill.
7. Paramount+ service can be cancelled at any time.
The Extended Warranty will cover:
The following are examples of issues, damage and faults that are not covered by the Extended Warranty:
To make a Warranty claim, you will need to go to you to nearest Three retail store, who’ll help you with your claim request Unfortunately, you don’t have the option to claim this benefit Online or via the Contact Centre
Prior to sending a device to be repaired, please ensure that you:
Promoter : The Extended Warranty is provided by Hutchison 3G UK Limited (company number: 03885486) with registered office 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF ("Three", "We" or "Us").
Fulfilment Partner: The Extended Warranty is fulfilled by Ingram Micro (UK) is a limited company registered in England and Wales. Registered number: 1609968. Registered office: CBXII West, Midsummer Boulevard, Milton Keynes, MK9 2EA
1. These terms and conditions apply to the Three Your Way screen repair product (“the Screen Repair Product”). They contain important information about what is covered and what isn’t and so please read them carefully.
2. When we say ‘we’, ‘our’ and ‘us’ we mean Hutchison 3G UK Limited trading as Three whose registered address is 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF. When we say ‘you’, ‘you’re’ or ‘your’ we mean you, our customer.
The Screen Repair Product: What’s included and eligibility
3. The screen repair service for the Screen Repair Product is provided by Square Trade Limited, 2nd Floor, 5 Golden Square, London, W1F 9BS (“the Repair Partner”).
4. The Screen Repair Product provides eligible customers with one screen only repair for a fixed price of £25.00.
5. The Screen Repair Product is for the repair of the front and back screen of your device unless you have an Apple device, in which case, the repair service is only for the front of the screen.
6. You’ll be an eligible customer if you meet all the following criteria:
• You’ve purchased and currently hold a Three Your Way Premium Airtime Plan with a term of 24 months or a Three Your Way Premium Connect Plan with a term of 24 months (“Qualifying Plans”).
• You selected the Screen Repair Product when purchasing your Qualifying Plan.
• At the time you request a repair under the Screen Repair Product, you’ve held your Qualifying Plan for at least 30 days, and you’ve made a payment of £25.00 to the Repair Partner.
What’s not included
7. Any request for a repair that is made where there has been a change of ownership of your Qualifying Plan.
8. Any request for a repair that is made where you have cancelled your Qualifying Plan, or where you are outside the 24-month term of your Qualifying Plan.
9. Repairing the back of your screen if you have an Apple device.
10. Any repair request made for minor cosmetic damage. This could be, for example, a scratch.
11. Any repair request for damage that is already covered by manufacture warranty or seller guarantees.
12. Any repair request where there is other damage to your device, except cosmetic damage, in addition to your damaged screen. For Apple devices, other damage includes damage to the back screen of your device.
13. Any request for a repair to the screen of a device that isn’t the device you purchased at the time of your Qualifying Plan. This doesn’t include any device provided to you by us to replace your original device, for example, because your original device was faulty.
How to request a repair
14. To request a screen repair, you’ll need to telephone the Repair Partner on 02034679853. Their opening hours are:
Monday to Friday 08:00 - 21:00
Saturday to Sunday 09:00 – 18:00
15. You’ll need to confirm your personal details to the Repair Partner and provide them with your IMEI number, which you can get by typing *#06# into the call keypad on your device. You can also find it on the packaging that your device came in.
16. You’ll need to provide a description of the screen damage to your device.
17. The Repair Partner will contact you to confirm if your request for a screen repair has been approved and to confirm next steps. You must ensure that all personal data on your device is backed up and removed before you give your device to the Repair Partner.
18. We aim to have your device repaired and returned to you within 7 business days of the Repair Partner receiving your device. Sometimes it may take longer. During this time, you are still required to make any payments that become due under any device plan agreement and/or airtime agreement that you have with us.
19. If you have complied with these terms and conditions and the Repair Partner is unable to repair your screen, we’ll provide you with a like for like replacement device.
General
20. By adding the Screen Repair Product to your Qualifying Plan, you agree to these terms and conditions. Any changes to these terms and conditions will be published at https://www.three.co.uk/terms-conditions. These terms are governed by English law.
Liability
21. The contract for the Screen Repair Product is between us and you and the Repair Partner is in no way liable to you. We and/or the Repair Partner shall not be responsible for the loss of any personal or other data contained on your device resulting from the repair service.
1. General
2. What is Three+?
3. Who is eligible?
4. Rewards
5. Who to contact?
6. Account registration and your data
7. Access to Three+ and our liability to you
8. Acceptable use of Three+
9. Trade marks, material and content
10. Links from Three+
11. Jurisdiction and applicable law
3.2. Home Broadband, Mobile Broadband, and SMARTY customers are not currently eligible to use Three+.
3.3. If you are a Three PAYG customer, you may not be eligible to use the Rewards in Three+ if your PAYG account is not Active. “Active”, for the purposes of Three+, means that you must top up a minimum of £10 in each 90 day period.
3.4. If you are a customer through Three Business, you do not need to be the account holder to register, provided you have an active Three Business SIM and have permission from the account holder to register.
3.5. We have the right to disable or suspend your Three+ membership and/or access to the Rewards at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms. This includes, without limit:
g
Introduction
Three+ is an offers and rewards app brought to you by Hutchison 3G UK Limited ("Three", "us" or "we"). Our registered company number is 03885486 and our registered address is 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF.
We have launched Three+ as a loyalty program to bring you a series of offers and rewards from our partners and third-party brands.
We act as the "Data Controller" of the information you provide to us or that we know about you through your use of Three+ for the purposes of data protection law.
This notice sets out in clear and plain terms how we collect, store, use, and share your information as a Three+ user.
Please feel free to contact us using the contact details below if you have any questions about this notice, or if you wish to exercise any of the rights detailed in the ‘Your Rights’ section.
Privacy commitment
At Three, we respect your right to privacy and value you as our customer. We rely on a set of principles that underpin how we use your personal information:
We will keep your personal information secure and confidential.
For more information on the collection of personal information through your use of our network services, please visit our Privacy Portal.
Children
You must be 18 years of age or older to register for Three+. We do not knowingly collect personal information of individuals under the age of 18. If you have any questions regarding this, please contact us using the details in the ‘Contact us’ section.
Use of Your Personal Information
As part of the Three+ program, your personal information may be used by us, our employees, our service providers, and disclosed to third parties in the ways described below.
Where we rely on the lawful basis of legitimate interests, we assess our business interests to make sure that these do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information visit the Your rights section of this policy.
Purpose |
Legal Basis |
When you join Three+, we’ll create a unique profile of you and your interests. We create this profile to bring you a better digital customer experience, including intelligent and personalised offers, rewards, and discounts from the partners that we work with. We collect personal information directly from you when you register for Three+ as well as other information that we hold about your Three account. This will include the details you provide us when you register, including your name, email address, and telephone number Once you have registered, you have the option to complete your profile and provide us with additional personal data; this will include your date of birth, and county. |
The processing is carried out with your consent or for our legitimate business interests |
We send you emails and SMS messages for two purposes: 1. To send you important service-related messages about Three+ (e.g. to notify you of updates to our terms or policies etc.). We call these “service messages”. 2. Three+ is all about bringing you great offers, rewards, and content, often from third parties. We will send you emails, SMS and/or push notifications to keep you up-to-date on the latest and best offers, rewards and content available on Three+. We call these “marketing messages”. |
For service messages, we rely on our legitimate interests. For marketing messages, we rely on consent, which you can withdraw at any time by accessing your ‘Settings’ in Three+. |
We will use your personal information to respond to your queries, requests, and complaints. |
Our legitimate interests. |
We verify your identity to detect, monitor, and prevent your account and our business from fraud and other illegal activities. |
Our legitimate interests. |
We will collect personal information about you when you use Three+. This will include details of your interaction with the Three+ service, e.g., information on the offers and content you view, save, use, or otherwise interact with. We will also use this information to manage and provide the service including identifying and monitoring any errors or issues in the user experience. |
Our legitimate interests. We have a legitimate interest to better understand your appreciation and expectation of our Three+ program, so that we can serve your evolving needs, as well as optimise the service. |
To enforce the Terms of Use and Privacy Notice from time to time. |
Our legitimate interests. |
To maintain, develop, improve, operate, and deliver the Three+ app and services. |
Our legitimate interests. |
We will share the name and email address of the winners of our prize draws with our third party fulfilment partner, Promoveritas Limited, for the purposes of winner management and prize fulfilment by them to you. If you do not wish your data to be used in this way, please do not enter our prize draws. Further information on how prize draws are run can be found at: three.co.uk/terms-conditions/threeplus-prizedraws. |
Performance of a contract: when you enter the prize draw, winners will be picked at random from all eligible entrants. Your contact details will only be shared if you are selected as a winner. Promoveritas Ltd will email selected winners and invite them to claim their prize. Promoveritas will fulfil the prize to those who have accepted it. |
Managing Your Three+ consent preferences
Where our use of your personal information is based on your consent, you can easily withdraw your consent at any time, either within the ‘Settings’ page of the app or by following the unsubscribe instructions in an email or an SMS.
Third parties
We occasionally share your personal information with our trusted partners and/or service providers who help us to maintain, operate, and improve Three+. We maintain control over your information and, where applicable, we will ensure that each partner and/or support team has implemented appropriate technical and organisational measures to protect your personal information.
We ensure that they:
Act only on our instructions.
Partner organisations
Our partners may provide us with information on vouchers and offers that you redeem. We use this information to understand what vouchers and/or offers are popular with our customers and what rewards have been redeemed.
You may have to share your personal data directly with a Partner to redeem a reward (e.g. during checkout on their website). This will be in accordance with their applicable privacy notice. We are not responsible for the data that you provided to a partner directly. These organisations will be responsible for their own compliance with applicable data protection laws.
Transfers of your personal information
Third Countries
Your personal information will be processed and held primarily on servers located in the United Kingdom (UK) or within the European Economic Area (EEA).
However, we may transfer your personal information to service providers for processing in countries outside the UK or the EEA. If we do this, we ensure that we have implemented appropriate safeguards and security measures to ensure that your personal information receives the same protection as if it were being processed in the UK or the EEA.
How long we keep your information
We process your personal information for no longer than is necessary for the purpose(s) for which it was collected.
Please note that if you decide to deregister from the Three+ program, we will retain the personal information that has been collected from your use of Three+ for a period of 24 months.
Your rights
You have certain rights in relation to the personal information we hold about you. If you wish to exercise any of these rights, please contact us using the details in the ‘Contact us’ section below.
Please note that these rights do not apply in all circumstances.
Right of access: you have the right to access a copy of your personal information we hold about you.
Right to rectification: you have the right to correct personal information we hold about you if it is inaccurate, incomplete, or out of date.
Please note that you can update your personal details within the ‘Settings’ page of the Three+ app.
Right to erasure: you have the right to request erasure of your personal information you have given to us.
Right to restriction: you have the right to request that our use of your personal information be restricted.
Right to portability: you have the right to request a copy of the personal information you have given to us, which we will send in a commonly used, and machine-readable format e.g., CSV file.
Right to object: you have the right to object to your personal information being processed on the basis of legitimate interests (see section entitled ‘Use of your personal information’).
Rights regarding automated decision making: you have the right not to be subject to a decision based solely on automated processing.
Contact us
Email: [email protected]
Post: FAO Data Protection Officer, Hutchison 3G UK Limited, 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF.
How to contact the regulator
You have the right to report any concern in relation to our information rights practices to the Information Commissioner’s Office. To learn more, please visit https://ico.org.uk/concerns, or call their helpline on 0303 123 1113.
Updates to this notice
If we change this policy, we will post the amended policy on our website and/or on the app so that you are always aware of how we collect, use and disclose your personal information.
This policy was last updated 19th May 2022.
1. General
2. Promotor
3. Dates
4. Eligibility
5. Entry
6. Rules
7. Prize
8. Selection & Contacting Winners
9. Redeeming your prize
10. Privacy & Promotional Activity
11. General
12. Jurisdiction and applicable law
1. General
1.1 These terms and conditions (“PD General Terms”) apply to any and all prize draws published and made available (the “Prize Draw(s)”) to Three+ Members on the Three+ loyalty app (“Three+”). These PD General Terms are incorporated, and should be read in conjunction with, any specific terms relevant to each Prize Draw that are published, advertised or offered on Three+ (“PD Specific Terms”). If you do not agree to or are unable to comply with the PD General Terms and/or the PD Specific Terms, you should not enter the relevant Prize Draw. In the event there is a conflict between the PD Specific Terms and the PD General Terms, the PD Specific Terms shall take precedence.
1.2 Capitalised terms not defined in the PD General Terms shall have the meaning given to them in the Three+ Terms.
2. Promoter
2.1 The Prize Draws are organized and administered by Hutchison 3G UK Limited, 450 Longwater Avenue, Green Park, Reading, Berkshire RG2 6GF (“Three” or “We” or “Us”). The Promoter of a Prize Draw is as identified in the PD Specific Terms.
3. Dates
3.1 The date the Prize Draw opens and date and time it closes shall be set out in the PD Specific Terms. Entries received outside of these times will not be considered.
4. Eligibility
4.1 To be eligible to enter the Prize Draw, entrants must be a Three+ Member, over 18 years of age, a UK resident and any other requirements that are set out in the PD Specific Terms (“Eligible Entrants”). We reserve the right to verify eligibility of entrants and We may require such information as We consider reasonably necessary to do so, including to provide photographic proof.
5. Entry
5.1 Details of how to enter the specific Prize Draw will be set out in the PD Specific Terms. The personal details you provided at point of registration for Three+ will be used by Us (or our fulfilment agent, Promoveritas Limited, on Our behalf) for the purposes of administering the Prize Draw, selecting and communicating to the winners, and fulfilling the Prize in respect of a specific Prize Draw. If you do not wish these details to be used for this purpose, you should not enter the Prize Draw (“Qualifying Entries”).
6. Rules
The following rules shall also apply to each Prize Draw:
6.1 Only one entry per Eligible Entrant will be considered by Three and entered into the Prize Draw, unless otherwise stated in the PD Specific Terms. Entries on behalf of another person will not be accepted and joint submissions are not allowed. Multiple entries by one person will render all entries made by that person void.
6.2 Late entries will not be taken into consideration in winner selection.
6.3 Each entrant warrants that all information submitted, or later confirmed, by them is true, accurate and complete and agrees that Three, or its fulfilment agent, is not responsible for any information which is invalid or incomplete.
6.4 Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with the PD General Terms and/or the PD Specific Terms; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
7. Prize
7.1 The number of winners and the prize or prizes that form part of the Prize Draw (the “Prize”), as well as any specific information, restrictions or limitations relating to that Prize are detailed in the PD Specific Terms (including links out to any relevant Promoter terms). Only one Prize per winner will be awarded, unless otherwise specified in the PD Specific Terms. Prize allocation remains at Three’s sole and absolute discretion. If Prize winners are likely to receive the Prizes more than 30 days after the closing date of the Prize Draw, this will be specified in the PD Specific Terms or in subsequent communication to the winners.
7.2 Where a Prize involves attendance at an event (including a festival), the winner(s):
7.2.1 acknowledge(s) and agree(s) that on occasion, dates, times and venues may change or events may be cancelled or postponed for reasons outside of Our control. In such circumstances, We, or our authorised agents, will make reasonable efforts to provide information updates, but shall not be liable for any change of date, time or venue or cancellation of the event and may not be able (and shall not be obliged to) in these circumstances offer an alternative prize;
7.2.2 enjoyment of the Prize will be subject to the relevant Promoter’s (or Event organiser’s) terms and conditions of use and Prize winners (and any permitted guests) are strictly responsible for adhering to additional Promoter, venue or event rules that may apply (including terms of entry);
7.2.3 must make themselves available on the relevant dates in order to enjoy the Prize;
7.2.4 acknowledge and agree that travel, accommodation and any other expenses (including food and drink) will not be included, arranged or paid for as part of the Prize unless otherwise specified in the PD Specific Terms and Prize winners will be solely responsible for these elements, their costs and all other expenses;
7.3 Three shall not be liable for any costs, charges or expenses which Prize winners may be required to pay at any time in connection with a Prize;
7.4 acknowledge and agree that it is not always possible to fulfil tickets to the event until closer to the event date, in which case winners will be notified of relevant timings and who to contact in case of further queries;
7.4 The Prize(s) is/are not transferable or exchangeable or permitted to be sold on. No cash alternatives will be offered. Three reserves the right at any time to substitute a Prize(s) for a reasonable alternative prize of similar or greater value where circumstances beyond Our control make it necessary to do so. In the event of a dispute, Three’s decision is final.
8. Selection and Contacting winners
8.1 The winner(s) will be randomly selected (either by computer process or under independent supervision) from all Qualifying Entries on the date set out in the PD Specific Terms. The decision will be final and We will not enter into any correspondence on this matter.
8.2 Reasonable efforts will be made by Three, or it’s fulfilment agent, to contact the winner(s) of the Prize Draw in accordance with the timings set out in the PD Specific Terms. Eligible Entrants should regularly check their junk mail and/or telephone voice messages for a reasonable time after the Prize Draw closing date and Three shall not be responsible in the event a winner does not claim the Prize because they have failed to do so. If the winner(s) of the Prize(s) cannot be successfully contacted, do(es) not claim the Prize(s) by the method and within the time set out in the PD Specific Term and/or winner communication after notification, or is/are unable to comply with the PD General Terms and/or the PD Specific Terms, Three reserves the right (but is under no obligation) to offer the relevant Prize(s) to another Eligible Entrant (who will be selected in the same manner described in paragraph 8.1). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize(s).
9. Redeeming your prize
9.1 The winners of a Prize Draw will be required to provide valid contact details (for example, either a valid UK postal address if a physical prize or a valid email address, if an e-prize) to receive their Prize. The winner(s) may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. The winner warrants that all information submitted by them is true, accurate and complete and neither Three or its fulfilment agent is responsible for any information which is invalid or incomplete, including any contact details. Three, or its fulfilment agent on its behalf, shall use reasonable endeavours (subject to: the PD General Terms and PD Specific Terms; circumstances which are outside of Our control; and/or any delays caused by third parties) to fulfil the Prize as soon as reasonably possible after the winner(s) has/have claimed it and confirmed their correct postal address/email. If this is likely to be more than 30 days after the closing date of the relevant Prize Draw, this will be highlighted in the PD Specific Terms or follow up communication to winners. In any event, further details will be provided to winners by email once they have confirmed acceptance of their prize.
9.2 Neither We, nor our fulfilment agent shall not be responsible for any delays in fulfilment of a Prize and shall use reasonable endeavours to keep Prize winners informed should there be a material delay.
10. Privacy & Promotional Activity
10.1 By entering into a Prize Draw, you consent to the details you used for registering for Three+ (or any other personal data collected by Three in connection with this Prize Draw) to be used to administer and fulfil the prize draw, (including selecting and contacting winners and dispatching prizes and publishing information about the Prize winner(s) in accordance with clause 10.3) and you consent to your details being shared with Three’s fulfilment agent, Promoveritas Limited, for this purpose. See https://www.three.co.uk/terms-conditions/threeplus-privacy-notice for Three+ Privacy Policy and further details.
10.2 The name and county of Prize winners will be published at https://www.promowinners.com/threeplus at the end of the month following the close of the relevant prize draw. If you are a winner and object to this information being published, please contact Us. Please note that in such circumstances, We, or our fulfilment agent, must still provide the information and winning entry to the Advertising Standards Authority on request.
10.3 Prize Draw winner(s) may be required to take part in promotional activity related to the Prize Draw. If so, you will be asked to confirm if you agree when contacted in accordance with paragraph 8.2 above.
11. General
11.1 We reserve the right to amend the PD General Terms (including altering the Prize) at any time without notice by updating and publishing them here. No communications will be entered into by Three regarding this. The Prize Draws are free to enter.
11.2 Any and all third party terms and conditions relating to a Prize Draw or a Prize itself are beyond Our control. Three cannot accept responsibility and will not be liable for any failures by any Prize winner to abide by any or all third-party terms applying to a particular Prize or its enjoyment.
11.3 Three accepts no responsibility for entries lost, corrupted, misdirected, incomplete or delayed in transmission, or for the failure by any winner to check their emails (including junk folder) or voice messages. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage, injury or disappointment caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw. Statutory rights are not affected. Nothing in these PD General Terms or the DP Specific Terms shall exclude the liability of Three for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.
11.4 The invalidity or unenforceability of any provision of these terms will not affect the validity or enforceability of any other provision.
11.5 Entry into a Prize Draw signifies your acceptance of the PD General Terms and the relevant PD Specific Terms, both of which are governed by English law and the exclusive jurisdiction of the English courts.
12. Contact
12.1 For any queries in connection with administration of a particular Prize Draw, please contact Three on 0333 338 1001
These terms were last updated on 19th May 2022.
All the winners will be announced here. Check back soon.
Three is proud to partner with carefully selected third parties to enable eligible Three customers to access “Stay Connected” benefits at no cost for a limited time or for a discount, as applicable (the “Stay Connected Promotion”).
See paragraph 10 below for a list of the partners (“Partners”) that Three is working with together with details of their specific offers (the “Partner Offers”). All Partner Offers are subject to additional terms and conditions as provided by the Partners. Redemption and use of all Partner products and services are subject to their terms of service which are beyond Three’s control and which can be found on the relevant Partner website and accessed from the links shown in section 10 below. Please ensure that you have read and understood Three’s terms and conditions (and also the Partner terms and conditions and the relevant privacy policy) and agree to all, prior to accessing or redeeming the Stay Connected Promotion offers, or any part of this promotion.
The terms and conditions for the Stay Connected Promotion are set out below, together with eligibility criteria and details on how to claim.
These terms were last updated on 30th April 2020.
1. Promoter: The Stay Connected Promotion is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office: Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (“Three”, “We” or “Us”).
2. The Stay Connected Partnerships: Details of the Partners (“Three Partners”) and their offers are provided at paragraph 10 below. Three reserves the right at any time to terminate, change, substitute, remove or add to these Partners. Three Partners may vary from time to time and will be updated, as relevant at: three.co.uk/stay-connected-offers
3. Dates: The Stay Connected Promotion will run from 20th March 2020 at 00:00 GMT (the “Launch”) until further notice, (the “Promotion Period”).
4. Eligibility: You must be a UK resident; 16 years+; and a customer of Three (being “Eligible Customer”, or “You”).
5. How to claim: Eligible Customers may visit the three.co.uk “Stay Connected” homepage and follow the link on the Partner Offers banner or tile to the redemption websites. You can use the links to access the Partner Offers directly on their websites.
6. Steps to Redeem: Depending upon the redemption mechanism (voucher code or URL link), you can either click/tap the:
(i) banner to navigate to the Partner website, choose the relevant product or service, follow Partner instructions and input code quoted on the Three webpage to redeem the relevant Partner Offer, or if no code is displayed, click/tap the;
(ii) relevant Partner tile to go directly to the Partner website, choose the relevant product or service, follow Partner instructions and the code will be applied automatically.
7. Exclusions and Limitations: This Stay Connected Promotion cannot be used in conjunction with any other offer. Offers only available to Eligible Customers. They are non-transferable and no cash or other alternative is available.
8. Help and Support: Any issues relating to the Partner Offers should be directed to the relevant Partners, whose customer support details can be found on their respective websites (addresses below). Any issues relating to the URL link or these terms and conditions should be directed firstly to Three’s customer service team (find contact details at www.three.co.uk/support).
9. General
9.1 Three may terminate, withdraw, amend, place restrictions on or extend the Stay Connected Promotion at any time without notice or by updating these terms and conditions, at its discretion. This includes the right (where applicable) to restrict the number of URL links or voucher codes You may redeem during the Promotion Period. If the Stay Connected Promotion is withdrawn by Three, any URL link (or voucher code) redeemed through the Partner Offer portal in accordance with these terms prior to such withdrawal shall be dealt with in accordance with the relevant Partner’s terms and conditions.
9.2 All third party terms and conditions relating to this Stay Connected Promotion and the Partner Offer products and services are beyond Three’s control and may be subject to change. Three cannot accept responsibility and will not be liable for any third party terms (including any failure by a Partner to abide by such terms or any modifications to such terms) applicable to the Stay Connected Promotion. Links to third party websites from our site are provided solely for your convenience. If you use these links you will leave our website and Three does not control nor is responsible for these websites, their content or their availability.
9.3. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Stay Connected Promotion, howsoever caused and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to any Eligible Customer in relation to this Stay Connected Promotion or the Partner Offers.
9.4 Entry into and use of the Stay Connected Promotion signifies your acceptance of these terms and conditions. Any changes to the terms may be published at www.three.co.uk/terms and Three accepts no responsibility for any delay in the publishing of these or failure on Your part to review them. Please check your marketing preferences to ensure You can receive the messages that may be of interest to You.
9.5 Information that Eligible Customers supply when entering the Stay Connected Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms. Please see individual Partners’ terms and conditions and privacy policies for details on how they handle information relating to visitors to their websites and/or end users of their products/services.
9.6 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
10. Partners and Partner Offers
Who: Antstream Arcade Limited, Studio I, Taper Building, 175 Long Lane, London SE1 4GS
Offer: 21 day free trial.
Product/Service: Cloud based gaming platform.
Exclusions/Limitations: Three service subscribers. Must be within the UK.
Redemption Mechanism: Click Antstream tile within Three ‘Keeping Britain Entertained’ environment, taking the customer to Antstream’s page - https://www.antstream.com/
- Click ‘Let’s Go!’ button within Antstream landing page to begin registration process
- Enter email address/use Facebook account to register
- Select on-screen username
- Select avatar
- Payment (not needed with generic code)
- Enter code ‘ThreeTrial’
- Completed registration, customer may now use the service for free
Partner Terms and Conditions: Antstream Arcade Terms
Who: Bio Synergy, Bio-synergy Ltd, 529 Finchley Road, London NW3 7BG
Offer: 50% saving on wellness and immunity supplements.
Product/Service: Sports, nutrition and wellbeing products.
Exclusions/Limitations: No exclusions or limitations.
Redemption Mechanism: Customer clicks on link in Partner tile on Three’s website;
Customer is redirected to Partner’s website; www.bio-synergy.co.uk.
Customer enters code WELL50 at checkout.
The code WELL50 will give the customer 50% off their order.
Partner Terms and Conditions: Bio Synergy Terms
Who: ‘Blossoming Gifts’, Ecomnova Ltd, 4 Station Court, Cannock, WS11 0EJ
Offer: 25% off flower bouquets.
Product/Service: Flower and gifting website.
Exclusions/Limitations: Code doesn’t apply to Wines, Hampers or Personalised Gifts. Code cannot also be used in conjunction with any other offers.
Redemption Mechanism: Customer clicks on link in Partner tile on Three’s website;
Customer is redirected to Partner’s website; https://www.blossominggifts.com/.
Customer enters generic code = THREE25 at checkout. The code will give the customer 25% off their bouquet order.
Partner Terms and Conditions: Blossoming Gifts Terms
Who: Deskmate
Offer: 25% off all Deskmate products.
Product/Service: Laptop stands / working from home accessories https://deskmate.co/pages/deskmate.
Exclusions/Limitations: Deskmate and Minimate products only.
Redemption Mechanism: Customer clicks on link in Partner tile on Three’s website;
Customer is redirected to Partner’s website; https://deskmate.co/pages/deskmate
Customer views Offer and follows steps to redeem;
Enter code WFHWITHTHREE at checkout
Partner Terms and Conditions: Offer valid for one customer only, 3-5 days shipping on all orders, 27th April to 4th May 2020. Only available on Deskmate and Minimate products.
Who: iRevise, Mockness Ltd, 50 Lower Salthill, Galway, H91 YN97, Ireland
Offer: 30 day free subscription for Three customers.
Product/Service: Online education resources.
Exclusions/Limitations: None.
Redemption Mechanism: Customer clicks on iRevise offer tile; Customer is taken to iRevise landing page which outlines offer redemption instructions - https://irevise.com/three-campaign;
Customer creates an iRevise account;
Customer returned to landing page (if not just come back to URL);
Click on the button 'Get 30 Days Premium Access'
Partner Terms and Conditions: iRevise Terms
Who: L1VE FITNESS, 529 Finchley Road, London NW3 7BG
Offer: 12 week free subscription.
Product/Service: Selection of online fitness videos.
Exclusions/Limitations: None.
Redemption Mechanism: Customers will click the link from three.co.uk/stay-connected-offers portal, and be taken to a https://l1vefit.com/pages/subscription.
Customer views Offer and follows steps to redeem, the customer enters email address to redeem offer.
Partner Terms and Conditions: L1ve Fitness Terms
Who: Lucky Voice, 27-28 Eastcastle Street, London W1W 8DH
Offer: 1 month free singing voucher code.
Product/Service: Online karaoke software.
Exclusions/Limitations: Internet access needed.
Redemption Mechanism: Visit www.luckyvoicekaraoke.com, select ‘sing at home’, enter code provided: 3CONNECT, fill in details to create Lucky Voice account (have to complete name address, card details), agree to terms and conditions.
Partner Terms and Conditions: Lucky Voice Terms
Who: Mennace, 75 Trafford Wharf Road, Trafford Park, Stretford, M17 1ES
Offer: Fast-fashion retail business.
Product/Service: 20% off site-wide.
Exclusions/Limitations: Excludes sale.
Redemption Mechanism: Customer clicks on the Mennace offer tile on Three’s website;
Customer is redirected to Partner’s website; https://www.mennace.com/uk/
Customer enters generic code at checkout = MENNAC3
Customer receives 20% off their shop
Partner Terms and Conditions: Mennace Terms
Who: Missguided, 75 Trafford Wharf Road, Trafford Park, Stretford, M17 1ES
Offer: £10 off a £40 spend, excluding sale, beauty and brands.
Product/Service: Fast-fashion retail business.
Exclusions/Limitations: UK only, excluding sale, beauty and brands.
Redemption Mechanism: Customer clicks on the Missguided offer tile on Three’s website
Customer is redirected to Partner’s website; https://www.missguided.co.uk/
Customer enters generic code at checkout = MISSGUID3D
Customer receives £10 off £40 shop
Partner Terms and Conditions: Missguided Terms
Who: MW Nutrition Ltd (Trading as Motion Nutrition), 250 York Road, London SW11 3SJ
Offer: Buy one, get one free.
Product/Service: Natural sleep aid and natural mental stimulator.
Exclusions/Limitations: Limited to one offer per person.
Redemption Mechanism: Customer is provided with a generic code (listed above in steps to redeem), the customer then enters this into the specific product page URL.
Partner Terms and Conditions: Motion Nutrition Terms
Who: Shaw Academy Ltd, 159 Main St, Ste 100, Nashua, NH 03060 (“Shaw Academy”)
Offer: Free 4 week online course.
Product/Service: Selection of online Training courses to choose from. See partner website for latest details.
Exclusions/Limitations: Limited to one free 4 week trial per person. See www.shawacademy.com for any exclusions or limitations.
Redemption Mechanism: Customers will click Shaw Academy's promotional link from three.co.uk/stay-connected-offers portal, and be taken to a bespoke webpage. Customers will be asked to enter contact details and have the choice to enter or to not enter payment details. By clicking the specific tile on three.co.uk, the customer will be offered the 4 week trial and have the option to opt-out of entering payment details. At the end of the 4 weeks, no charges will be made if the customer has chosen not to enter payment details. If customer has entered payment details, please check Partner terms and conditions for details on how to cancel and/or any payment fees that may be due or charged after week 4.
Partner Terms and Conditions: Shaw Academy Terms
Who: The Telegraph, 111 Buckingham Palace Road, London SW1W 0DT
Offer: 3 months free.
Product/Service: Three months for free of their digital subscription.
Exclusions/Limitations: Limited to one per person.
Redemption Mechanism: Customer clicks on The Telegraph's promotional link which takes them to the payment page. Customer is required to enter general and payment details in order to access the offer.
Partner Terms and Conditions: The Telegraph Terms
Who: Yogaia Oy, Westendintie 1, 02160 Espoo, Finland
Offer: 50% off 3 months.
Product/Service: 50% off three month subscription to digital yoga classes.
Exclusions/Limitations: Limited to one per person.
Redemption Mechanism: Customer clicks on Yogaia's promotional link and is then redirected to partner website, customer signs up and redeems offer.
Partner Terms and Conditions: Yogaia Terms
Who: ZAGG Brands, 103 Shannon Industrial Estate, Shannon, Co. Clare, V14 PH21, Ireland
Offer: 30% off InvisibleShield Anti-Bacterial Screen Protection on ZAGG.COM.
Product/Service: Anti-Bacterial Screen Protection.
Exclusions/Limitations: Customer requires the discount code.
Redemption Mechanism: Customer clicks on link in Partner tile on Three’s website;
Customer is redirected to Partner’s website; https://www.zagg.com/en_eu/anti-bacterial-products?brand=165
Customer enters generic code THREE30 at checkout. The code will give the customer 30% off their order
Partner Terms and Conditions: ZAGG Terms
Who: Zipcar (UK) Limited, Avis House, Park Road, Bracknell, Berkshire, RG12 2EW (“Zipcar”)
Offer: Up to 50% off travel for NHS workers.
Product/Service: Carsharing service in London, Bristol, Cambridge and Oxford.
Exclusions/Limitations: Limited to one per eligible customer, must be an NHS worker.
Redemption Mechanism: Customers will click the link from three.co.uk/stay-connected-offers portal, https://www.zipcar.com/en-gb/blog/COVID-19/NHS and be taken to a bespoke webpage. Customers will be asked to enter their details. By clicking the specific tile on three.co.uk, the customer will automatically have the offer applied to their registration. Customer creates Zipcar profile.
Partner Terms and Conditions: Up to 50% off Zipcar journeys is valid for NHS employees and social care workers only, until 31st May 2020. Subject to Zipcar eligibility criteria. Zipcar may extend the discount period and are following updates on Coronavirus (COVID-19) closely. Zipcar reserves the right to amend or remove this offer at any time.
End.
Three Student Offer 2019 Terms and Conditions
and
(b) take out an applicable price plan online via the same method chosen in clause 4(a) (either via three.co.uk, the contact centre on 0800 033 8006 or a Three retail store).
complying with 4(a)-(b) shall result in a “Qualifying Entry“
Offer type |
Discount |
Offer dates |
Plan length options |
Plan options |
Available channels |
Products |
Handset |
10% |
Ongoing |
24 months |
Unlimited 30GB |
Online, Contact Centre and Retail |
iPhone XR 64GB iPhone 7 32GB Samsung S10 Plus Selected Bundles (in store and Contact Centre only) |
Handset |
10% |
Ongoing |
24 months |
Unlimited 30GB |
Retail |
iPhone 7 32GB iPhone 8 64GV iPhone XR 64GB iPhone XS 512GB iPhone XS 64GB Samsung S10e Samsung S10 Plus Huawei P30 Lite Huawei P30 Pro Samsung A70 Selected Bundles – please speak to an in store advisor for more information on the selected Bundles |
SIM-only |
20% |
30 August – 31 October |
1 month 12 months 24 months |
Unlimited 30GB |
Online, Contact Centre and Retail |
All |
SIM-only |
10% |
31 October onwards |
1 month 12 months 24 months |
Unlimited 30GB |
Online, Contact Centre and Retail |
All |
Home Broadband |
20% |
30 August – 31 October |
24 months |
Unlimited |
Online, Contact Centre and Retail |
Huawei Al Cube Huawei Homefi B311 Huawei B535 |
(b) Price plans and Discounts are subject to successful credit application and proof of student status.
(c) The Offer is not redeemable in conjunction with any other offer or promotion or device finance.
(d) The Offer is not transferable/assignable and there is no cash alternative.
(e) Three reserves the right at any time to substitute the Offer with an alternative discount of similar or greater value. No communications will be entered into by us regarding this.
(f) Three reserves the right to disqualify any entries which it deems, at its sole discretion, to (i) contravene the spirit of the Offer and/or (ii) fails to comply with these terms and conditions, and any Discounts, if given, will be withdrawn.
(g) Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the offer, Three website, or any Discount connected with the Offer and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of these Discounts.
(h) These terms and conditions shall be governed by and construed in accordance with the laws and England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
(i) We also reserve the right to amend these terms and conditions at any time without notice.
Get Unlimited 30 day SIM plan for £25 instead of £35 or 36GB 30 day SIM plan for £20 instead of £27.50.
Offer available on purchase of a Pay As You Go SIM Plan (including when purchased with a new SIM or mobile phone) made online at Three.co.uk between until 29/11/2019 and 30/01/2020.
Subsequent Add-ons charged at prevailing price at time of purchase. Purchase counts as required minimum top-up where purchased with a PAYG mobile phone. Discounted Add-ons cannot be applied or transferred to any SIM purchased separately.
Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this promotion (including, without limitation, to cancel, modify or supersede the promotion). Any changes will be published here and no correspondence will be entered into by Three.
This promotion is operated by Apple (“Apple”) and is available on new purchases of selected Apple products (“Qualifying Device”) from 1 July 2021 from participating retailers. Qualifying Devices available from Three are set out in Table 1. The Apple Promotion is available to residents (aged 18 or above) of the UK, Isle of Man, Channel Islands or Republic of Ireland (“Eligible Participants”).
Please review and comply with the Apple Promotion instructions on how to claim and the terms and conditions which can be found here apple.com/promo, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Apple Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Table 1
Qualifying Devices |
|
Device |
Memory |
iPhone 14 Pro Max |
128GB, 256GB, 512GB, 1TB |
iPhone 14 Pro |
128GB, 256GB, 512GB, 1TB |
iPhone 14 Plus |
128GB, 256GB, 512GB |
iPhone 14 |
128GB, 256GB, 512GB |
iPhone 13 Pro Max |
128GB, 256GB, 512GB, 1TB |
iPhone 13 Pro |
128GB, 256GB, 512GB |
iPhone 13 |
128GB, 256GB, 512GB |
iPhone 13 mini |
128GB, 256GB, 512GB |
iPhone 12 Pro Max |
128GB, 256GB, 512GB |
iPhone 12 Pro |
128GB, 256GB, 512GB |
iPhone 12 |
64GB, 128GB , 256GB |
iPhone 12 mini |
64GB, 128GB , 256GB |
iPhone 11 Pro Max |
64GB, 256GB, 512GB |
iPhone 11 Pro |
64GB, 256GB, 512GB |
iPhone 11 |
64GB, 128GB |
iPhone XS Max |
64GB, 256GB, 512GB |
iPhone XS |
64GB, 256GB, 512GB |
iPhone XR |
64GB, 128GB |
iPhone SE 2022 (3rd Gen) |
64GB, 128GB |
iPhone SE 2020 (2nd Gen) |
64GB, 128GB |
iPhone 8 |
64GB |
iPhone 7 |
32GB |
iPad mini 8.3" 5G 2021 (6th Gen) |
64GB, 256GB |
iPad 10.9" 2022 (10th Gen) |
64GB |
iPad 10.2" 2020 (8th Gen) |
32GB |
iPad Air 10.9" 2020 (4th Gen) |
64GB |
iPad Pro 11" 2022 5G (4th Gen) |
128GB |
iPad Pro 11" 2021 5G (3rd Gen) |
128GB, 256GB |
iPad Pro 11" 2020 (2nd Gen) |
128GB |
iPad Pro 12.9" 2022 5G (6th Gen) |
128GB |
iPad Pro 12.9" 2021 5G (5th Gen) |
128GB, 256GB |
iPad Pro 12.9" 2020 (4th Gen) |
128GB |
Apple TV 4K |
32GB |
Apple TV HD |
32GB |
Terms and Conditions for trade-in of old phone to receive up to £200 trade-in boost (cashback by redemption) with purchase of Samsung Galaxy S20, S20+ and S20 Ultra on selected plans.
***
IMPORTANT NOTE: COVID-19 UPDATE (2 April 2020)
Due to Covid-19, this promotion is temporarily suspended as trade-ins cannot be processed. Our customer contact centres have been severely impacted due to government safety measures as we are asking customers not to contact us about this promotion at this time. We’ll be contacting customers who have purchased a qualifying S20 when the promotion re-opens.
***
1. The Samsung Galaxy S20, S20+ and S20 Ultra enhanced trade-in offer (“Promotion”) is run and operated by Hutchison 3G UK Limited trading as Three, Registered Office: Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (“Three”, “We” or “Us”). Devices traded-in under the Promotion are recycled by our trade-in partner, Redeem UK Limited (a company registered in Scotland with company number 194216): Unit 9B,Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH (“Trade-In Partner”).
2. Dates: The Promotion will commence at 9:00 on 13 March 2020 and will close at 08.59 on 1 July 2020 (the “Promotion Period”).Trade-In claims must be submitted at a participating online at www.threetradein.co.uk (“Trade-In Site”) by 31 August 2020. The Promotion Period has been suspended until further notice. We will update these terms with revised details of how to claim and contact eligible customers when the promotion reopens in due course.
Promotion Details and Eligibility
3. Customers who purchase a Samsung Galaxy S20, S20+ and S20 Ultra on any 24 month data plan (“New Device”) online, in-store or via our contact centre within the Promotion Period and trade-in any fully functioning mobile phone listed among the qualifying devices on the Trade-In Site (“Trade-In Device”) are eligible to claim an additional £200 (“Reward”) on top of the standard trade-in value of their Trade-In Device (as calculated by the Trade-In Partner), subject to the terms of this Promotion. Rewards are provided by the Trade-In Partner via bank transfer (BACS) or cheque.
4. The Promotion is available to any Three customer who purchases (including upgrades to) a New Device during the Promotion Period. Customers should check their old phone is a qualifying Trade-In Device on the Trade-In Site before purchasing their New Device. A maximum of one trade-in per New Device is permitted under this Promotion.
5. Promotion claims can be made via the Trade-In Site as set out in paragraphs 9 to 12 below.
6. Trade-In Devices must meet certain requirements set out in paragraphs 13 to 20 below, and Trade-in values are calculated and vary depending on factors including the condition and functionality of your Trade-in Device. If a device is not considered eligible for this Promotion due to its condition, it may be eligible for Three’s standard, non-enhanced trade-in program via the Trade-In Site.
7. Neither Three nor our Trade-In Partner are responsible for any costs, charges and/or penalties arising before, or after, receipt of your device,or arising from any other circumstances whatsoever (together “Charges”).
8. The Promotion may be available in combination with other promotions operated by Three or a third party. Please refer to the terms and conditions of such promotions.
How to claim
Due to Covid-19, trade-ins cannot be processed at this time. We will update these terms with further details of how to claim when the promotion reopens in due course.
9. You will need a unique promotion code to claim your Reward. This will be provided by SMS to your New Device between 15 and 30 days after purchase of your New Device with a link to the Trade-In Site, unless you opt-out of receiving marketing from Three. Alternatively, if you have opted-out to receive our marketing communications we are not able to send the promotion code via SMS, but please contact our contact centre on 0333 338 1001 between 15 and 30 days of purchase of your New Device (where day of purchase counts as day 1) and one of our advisors will issue you with a promotion code and URL details.
10. Once you have your promotion code, follow the link or URL to the Trade-In Site and follow the trade-in instructions using your promotion code. You will then need to send your Trade-in Device to the Trade-in Partner and to claim your trade-in value and Reward.
11. On receipt of your Trade-in Device, our Trade-In Partner will assess your device and determine the trade-in value of your device. The Trade-in Partner will pay the trade-in value and Reward to you by bank transfer (BACS) or cheque.
12. Our Trade-in Partner will give the final decision on matters of valuation for online claims. Further terms applicable to trade-ins can be found at on the Trade-In Site.
Your Trade-In Device
13. Your Trade-In Device must be fully functional, include the battery and be in a good condition in order to be eligible for this Promotion. A Trade-In Device will not be eligible for this Promotion if it is materially damaged. For the purposes of this Promotion “materially damaged” shall be determined exclusively by the In-store advisor and may include (but is not limited to) the following defects:
a) An inability to power on or off;
b) External or internal liquid damage;
c) Aesthetic damage such as a screen crack, large scratch or visible LCD screen burn;
d) A screen which does not work or is not in tact;
e) An inability to carry out the functionality reasonably expected of such Trade-In Device; or
f) Any other damage which materially affects the appearance or functionality of Trade-In Device.
14. Any Trade-In Device must be original and meet the manufacturer’s original specifications. We or the Trade-In Partner may at any time reject a Trade-In Device.
15. You must own all rights, title and interests in your Trade-In Device. We may ask for proof of ownership. Ownership of the Trade-in Device will pass to Three when your Trade-In Device is accepted for trade-in in store. Trade-In Devices processed In-store will be purchased for onward recycling by the Trade-in Partner. The Trade-In Site is operated by our Trade-In Partner and is subject to their terms and conditions at www.threetradein.co.uk/Terms.aspx
16. Please remove SIM cards and SD cards before trading in your Trade-In Device. Any SIM cards or SD cards received by Three or our Trade-In Partner will be destroyed upon receipt in an appropriate manner, and, consequently cannot be returned. Neither Three nor our Trade-In Partner accepts liability in the event that any Trade-In Device received by Three containing a SIM card or SD card is lost in transit.
17. Please ensure all personal data is removed from your Trade-In Device before you trade-in. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Neither Three nor our Trade-In Partner will accept responsibility for the security, protection, confidentiality or use of such data. By trading in your Trade-In Device to Three or our Trade-in Partner, you agree to release Three and our Trade-in Partner from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the Trade-In Device.
18. Where applicable, we recommend you take note of your IMEI number of your Trade-In Device in case there is a problem with your trade-in. Your IMEI number can generally be found at the back of your Trade-In Device under the battery or by typing in *#06#.
19. If you have an activation lock (such as a PIN or password) on or a device tracker associated with your Trade-In Device you should remove this before trading-in. Each Trade-In Device should match the make and model stated when registering your trade-in in store.
20. If your trade-in claim contains a Trade-In Device that our Trade-In Partner is unable to process (e.g. because of activation lock or device tracker not being removed) our Trade-In Partner (or Three on behalf of our Trade-In Partner) will, where possible, endeavour to notify you of a remedy that might allow our Trade-In Partner to successfully process your Trade-In Device. If after a period of 48 hours from any such notification Three or our Trade-In Partner has received no reply from you, we reserve the right to take such legal or other collection action we deem necessary to recover any value for such Trade-In Device already paid to you. Any stolen, blocked, counterfeit or fake devices will be held by us or our Trade-In Partner and reported to the police and we and our Trade-In Partner may take any further action deemed necessary in such event to recover any value of such Trade-In Device already paid to you.
Valuations
21. Valuations are calculated by our In-store advisors for in store Trade-Ins and by our Trade-In Partner for online trade-ins who will have the final decision on matters of valuation. The criteria used to value your Trade-In Device is based on numerous factors including changes in market value, functionality, grading and condition. The Promotion is not available for nil value devices as determined by the Trade-In Partner or an In-Store advisor. We and our Trade-In Partner may change the way in which we values devices from time to time and prices offered by us and our Trade-In Partner are subject to change at any time without notice. Changes made by our Trade-In Partner are outside of Three’s control and Three accepts no liability for such changes. No two phones are ever the same and grading varies from model to model, depending on the damage and condition. Reductions to the value of your Trade-In Device may vary depending on whether your Trade-In Device can be reused, resold or recycled.
General
22. Refunds for any New Device you purchase are subject to the contract you take out with Three for that New Device. If your New Device is determined to be faulty after purchase and you elect not to swap this for a replacement New Device you will not be entitled to retain or receive back the full promotional value of the trade-in. In these circumstances your refund will be calculated based on the market value of your Trade-In Device at the value determined by our Trade-In Partner as at the date you traded-in you Trade-In Device, excluding any bonus value provided under this Promotion.
23. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused arising out of or connected to this Promotion.
24. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion) by changing these Terms and Conditions. No correspondence will be entered into by Three.
25. Information that Participants supply when entering the Promotion will be used only in accordance with these Terms and Conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
26. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question will not be affected.
27. These Terms and Conditions and any contract entered into between Three and you will be governed by English law.
Promoter
Promotion Period
Eligibility
Offer
Other
Promoter
1. The OnePlus 8 and 8 Pro with free Bullets 2 wireless earphones (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2. The Promotion will commence at 08:00 BST on 16 April 2020 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4. Participants who purchase a new model of the OnePlus 8 128GB Black, OnePlus 256GB Green, OnePlus 8 Pro 128GB Black, OnePlus 8 Pro 256GB Green on any 24-month data plan (consumer or business) or Pay As You Go (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a part of OnePlus Bullets 2 Earphones in Black (“Gift”) free of charge, subject to stock availability.
5. Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6. Limited availability – There are a total of 1,500 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9. The Promotion is not redeemable with any other offer except for the One Plus 8 and 8 Pro 256GB for 128GB offer.
10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11. If you lawfully return your Promotion Product, you must also return the Gift.
12. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Get unlimited data for £20 a month (instead of £30) (“Offer Price”) for up to 6 months when you purchase a New Pay As You Go Unlimited Data Pack between 17 April 2020 and 12 June 2020 (“Offer Period”).
Offer Price available to:
To continue to receive the Offer Price after initial qualifying month, set your New Pay As You Go account to auto-renew with an Unlimited Data Pack each month via Three UK App or online at new.three.co.uk/account by 12 June 2020. Offer Price applies for a maximum six continuous months (including initial month) on Unlimited Data Pack. You can stop auto-renewal at any time. The price for the Unlimited Data Pack will revert to prevailing standard price (and no further purchases will be eligible for the Offer Price) from month 7 or, if sooner, in the event you cease to auto-renew Unlimited Data Packs.
Offer available on New Pay As You Go SIMs only and Unlimited Data Packs cannot be applied or transferred to any other SIM. Data Packs cannot be queued. Not available on SIMs supplied with Pay As You Go phones purchased online.
Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this promotion (including, without limitation, to cancel, modify or supersede the promotion), which are subject to English law. Any changes will be published here and no correspondence will be entered into by Three.
Promoter
1. The Huawei P30 or P30 lite + Huawei MediaPad T5 with Huawei Watch GT gift (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2. The Promotion will commence at 08:00 on 29 May 2020 and will close at 23:59 on 30 June 2020 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion (“Participant”) you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over.
Offer
4. Participants who purchase a new model of either a Huawei P30 or P30 lite 2019 when bundled with a Huawei MediaTab T5 on any 24-month data plan (“Promotion Product”) from Three (purchase online only at www.three.co.uk) within the Promotion Period are eligible to receive a Huawei Watch GT Black (“Gift”) free of charge, subject to stock availability.
5. Delivery – Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6. Limited availability – There are a total of 1,500 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9. The Promotion is not redeemable with any other offer.
10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11. If you lawfully return your Promotion Product, you must also return the Gift.
12. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms
16. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Promoter
1. The L1VE Fitness Limited free six month subscription (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire, RG1 8DJ, trading as Three (Three), in partnership with L1VE Fitness Limited.
Promotion Period
2. The Promotion will commence at 08:00 on 29 May 2020 and will close at 23:59 on 30 June 2020 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “"Promotion Period"”).
Eligibility
3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over ("Participant").
Offer
4. Participants who purchase a new model of the Huawei P30 or P30 lite with MediaPad T5 bundle on any 24 month data plan excluding business plans (“Promotion Product”) online from Three within the Promotion Period are eligible to receive a one free six month L1VE Fitness subscription by redemption ("Gift") free of charge.
5. Delivery – Eligible Participants will receive a Promotion code from Three via SMS within 14 business days after purchase. Gift can be claimed by entering this code at https://l1vefit.com/start-your-6-month-free-trial-from-3-mobile. Gift must be redeemed within six months of purchase, on or before 30 December 2020.
6. Conditions of subscription – Eligible Participants need to provide a form of payment required to redeem their Gift but will not be charged during the free period. Subscription auto-renews at then-current subscription price after Gift expires, billed on a recurring monthly basis. Subscribers can cancel anytime. Subscription is subject to L1VE Fitness Limited’s terms and conditions at https://l1vefit.com/terms-conditions which are outside of our control.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9. The Promotion is not redeemable with any other offer, save for the Huawei P30 or P30 lite + Huawei MediaPad T5 with Huawei Watch GT gift promotion, available until 1 June. Promotion not available to customers who purchased the Promotion Product prior to the Promotion Period.
10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
12. Any third-party terms and conditions relating to the Gift, including those of L1VE Fitness Limited, are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
14. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
This promotion is operated by Samsung Electronics Co. Ltd (“Samsung Promotion”) and is available on purchases of Samsung Galaxy S21 5G, S21 Plus 5G, S21 Ultra 5G, S20 4G, S20 5G, S20+ 5G, S20 Ultra 5G, S20 FE 4G, S20 FE 5G and Tab S6 Lite (“Qualifying Item”) between 00:01 (BST) on 30 April 2020 and 23:59 (GMT) on 5th March 2021. Eligible consumers can claim four months free subscription to YouTube Premium (“Promotional Subscription”) by via the YouTube application on their eligible device by5 March 2021. Available to UK and NI residents. New customers of YouTube Premium, YouTube Music Premium and/or Google Play Music only. Form of payment required to claim, subscription auto-renews (current subscription price £11.99 per month) after Promotional Subscription expires, billed on a recurring monthly basis. Cancel anytime. No refunds are given for partial billing periods.
Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found at www.samsung.com/uk/offer/youtube-premium-promotion, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Subscription, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Promoter
1. The Huawei AI Cube with Amazon Echo Dot gift (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2. The Promotion will commence at 08:00 on 30 April 2020 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4. Participants who purchase a new model of the Huawei AI Cube on any 12 or 24 month Home Broadband data plan (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive an Amazon Echo Dot (3rd Gen, Black) (“Gift”) free of charge, subject to stock availability.
5. Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6. Limited availability – There are a total of 8,500 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9. The Promotion is not redeemable with any other offer.
10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11. If you lawfully return your Promotion Product, you must also return the Gift.
12. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
We’ve set out below the terms and conditions that apply to our Refer a Friend promotion.
Promoter
1. The Samsung Galaxy Watch Active 2 Gift with Purchase (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2. The Promotion will commence at 08:00 on 19th June and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4. Participants who purchase a Samsung Galaxy Watch Active 2 (in either 44m or 40mm size) on any Handset bundle or as RRP (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Samsung Wireless Charger Duo Pad [worth £90 RRP] ( “Gift”) free of charge, subject to stock availability.
5. Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6. Limited availability – There are a total of 600 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9. The Promotion is not redeemable with any other offer.
10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11. If you lawfully return your Promotion Product, you must also return the Gift.
12. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15. Information that Participants supply when participating in the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
100GB data allowance for £20 a month secured for up to 6 months with auto-renew (“Data Offer”) when you purchase and auto-renew a £20 Data Pack on New Pay As You Go between 1 July 2020 and 8 October 2020 (“Offer Period”).
Data Offer available to:
How to claim:
Key terms:
Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this promotion (including, without limitation, to cancel, modify or supersede the promotion), which are subject to English law. Any changes will be published on this page and no correspondence will be entered into by Three.
Early release offers for upgrading customers
These pre-release pricing offers are available exclusively to existing eligible Three customers who their existing contract to from 30/06/20.
Offer price (first 6 months) |
Price from month 7 |
|
Samsung Galaxy A51 – 4GB data, 24 month plan |
£12 |
£24 |
Samsung Galaxy S20 5G – Unlimited data, 24 month plan |
£28 |
£56 |
Samsung Galaxy S20+ 5G – 4GB data, 24 month plan |
£27 |
£54 |
iPhone 11 64GB – Unlimited data, 24 month plan |
£30 |
£60 |
iPhone 11 64GB – 4GB data, 24 month plan |
£24.50 |
£49 |
iPhone SE 64GB – Unlimited data, 24 month plan |
£22 |
£44 |
iPhone SE 64GB – 4GB data, 24 month plan |
£16.50 |
£33 |
SIM only – Unlimited data, 24 month plan |
£11 |
£22 |
SM only – 4GB data, 24 month plan |
£6 |
£12 |
Monthly prices include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms for full Terms of Service.
Unlimited plans come with Unlimited UK data use.
SIMs and 5G phones are compatible with our 5G mobile network as it rolls out in your area. See three.co.uk/5G.
Apple TV+ offer: Claim 1 year free subscription from Apple within 3 months of eligible device activation. Payment details required to redeem. £4.99/month after free period. Plan automatically renews until cancelled. One subscription per Family Sharing group. Restrictions and other terms apply. See apple.com/uk/promo for more information.
Early existing customer second contract offers
These pre-release pricing offers are available exclusively to existing eligible Three customers who take out a second contract with Three from 30/06/20. Offers available to new customers from 01/07/20.
Service package |
Offer price (first 6 months) |
Price from month 7 |
Advertised saving (if applicable) over 24 months |
Reference period |
Samsung Galaxy S20+ 5G – 4GB data, 24 month plan |
£25 |
£50 |
£222 |
22/05/2020 to 29/06/2020 |
Samsung Galaxy S20 5G – Unlimited data, 24 month plan |
£26.50 |
£53 |
255 |
22/05/2020 to 29/06/2020 |
Samsung Galaxy A51 - 4GB data, 24 month plan |
£12.50 |
£25 |
N/A |
N/A |
iPhone 11 - Unlimited data, 24 month plan |
£28.50 |
£57 |
51 |
19/03/20 – 29/06/20 |
iPhone 11 – 4GB data, 24 month plan |
£23 |
£46 |
90 |
19/03/20 – 29/06/20 |
iPhone SE – 4GB data, 24 month plan |
£16 |
£32 |
N/A |
N/A |
SIM only – Unlimited data, 24 month plan |
£11 |
£22 |
N/A |
N/A |
SIM only – 4GB data, 24 month plan |
£6 |
£12 |
N/A |
N/A |
iPhone 11 - Unlimited data, 24 month plan with AirPods bundle |
£32 |
£64 |
51 |
19/03/20 – 29/06/20 |
iPhone 11 - Unlimited data, 24 month plan with Beats Solo Pro bundle |
£33.50 |
£67 |
51 |
19/03/20 – 29/06/20 |
iPhone 11 – 4GB data, 24 month plan with AirPods bundle |
£26.50 |
£53 |
90 |
19/03/20 – 29/06/20 |
iPhone 11 – 4GB data, 24 month plan with Beats Solo Pro bundle |
£28 |
£56 |
90 |
19/03/20 – 29/06/20 |
iPhone SE – 4GB data, 24 month plan with AirPods bundle |
£19.50 |
£39 |
N/A |
N/A |
iPhone SE – 4GB data, 24 month plan with Beats Solo Pro bundle |
£21 |
£42 |
N/A |
N/A |
Monthly prices include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms for full Terms of Service.
Unlimited plans come with Unlimited UK data use.
SIMs and 5G phones are compatible with our 5G mobile network as it rolls out in your area. See three.co.uk/5G.
Apple TV+ offer: Claim 1 year free subscription from Apple within 3 months of eligible device activation. Payment details required to redeem. £4.99/month after free period. Plan automatically renews until cancelled. One subscription per Family Sharing group. Restrictions and other terms apply. See apple.com/uk/promo for more information.
Half price offer - July 2020
6 Months Half Price – new and existing. customer offers July 2020
Pay half monthly price for first six months on selected devices and 24-month plans below, subject to availability
Device or product |
Data tier |
Upfront cost |
Offer price (first 6 months) |
Price from month 7 |
Advertised saving (if applicable) over 24 months |
Reference period |
Offers available to new customers from 16 July 2020 |
||||||
Apple iPhone 11 64GB |
Unlimited |
£49.00 |
£28.50 |
£57.00 |
-£123.00 |
27/03/2020 to 15/07/2020 |
4GB |
£49.00 |
£23.00 |
£46.00 |
NA |
NA |
|
Samsung Galaxy S20 128GB 5G |
Unlimited |
£49.00 |
£29.50 |
£59.00 |
-£129.00 |
22/05/2020 to 15/07/2020 |
30GB |
£49.00 |
£28.50 |
£57.00 |
-£171.00 |
22/05/2020 to 15/07/2020 |
|
Samsung Galaxy S20+ 128GB |
Unlimited |
£79.00 |
£32.00 |
£64.00 |
-£24.00 |
22/05/2020 to 15/07/2020 |
30GB |
£79.00 |
£30.50 |
£61.00 |
-£207.00 |
22/05/2020 to 15/07/2020 |
|
4GB |
£79.00 |
£27.00 |
£54.00 |
-£138.00 |
22/05/2020 to 15/07/2020 |
|
Samsung Galaxy A51 |
Unlimited |
£29.00 |
£17.50 |
£35.00 |
-£81.00 |
04/02/2020 to 15/07/2020 |
4GB |
£29.00 |
£13.00 |
£26.00 |
NA |
NA |
|
Apple iPhone SE 64GB |
Unlimited |
£19.00 |
£21.50 |
£43.00 |
NA |
NA |
4GB |
£19.00 |
£16.00 |
£32.00 |
NA |
NA |
|
Samsung Galaxy S10 |
Unlimited |
£49.00 |
£20.50 |
£41.00 |
-£147.00 |
01/06/2020 to 15/07/2020 |
SIM 12 Months |
4GB |
NA |
£6.00 |
£12.00 |
NA |
NA |
Offers available to new customers from 27 July 2020 |
||||||
Huawei P Smart 2019 |
Unlimited |
£19.00 |
£15.50 |
£31.00 |
NA |
NA |
4GB |
£19.00 |
£10.00 |
£20.00 |
NA |
NA |
|
OnePlus 8 |
Unlimited |
£29.00 |
£25.50 |
£51.00 |
-£249.00 |
24/04/2020 to 26/07/2020 |
OnePlus 8 Pro |
Unlimited |
£29 |
£31.50 |
£63 |
-£189.00 |
24/04/2020 to 26/07/2020 |
Huawei P Smart 2020 |
Unlimited |
£19.00 |
£15.50 |
£31.00 |
-£93.00 |
07/07/2020 to 26/07/2020 |
4GB |
£19.00 |
£10.00 |
£20.00 |
-£60.00 |
07/07/2020 to 26/07/2020 |
|
Huawei P30 Lite New Edition |
Unlimited |
£19.00 |
£18.00 |
£36.00 |
-£108.00 |
07/07/2020 to 26/07/2020 |
4GB |
£19.00 |
£12.50 |
£25.00 |
-£75.00 |
07/07/2020 to 26/07/2020 |
|
Apple iPhone 7 32GB |
Unlimited |
£19.00 |
£19.00 |
£38.00 |
NA |
NA |
4GB |
£19.00 |
£13.50 |
£27.00 |
NA |
NA |
|
Huawei P40 Lite 5G |
Unlimited |
£19.00 |
£19.50 |
£38 |
-£117 |
05/06/2020 to 26/07/2020 |
4GB |
£19.00 |
£14 |
£28 |
-£84 |
05/06/2020 to 26/07/2020 |
|
Huawei P40 Pro 5G |
Unlimited |
£99 |
£28.50 |
£57 |
-£99 |
07/04/2020 to 26/07/2020 |
Monthly prices include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms for full Terms of Service.
Unlimited plans come with Unlimited UK data use.
SIMs and 5G phones are compatible with our 5G mobile network as it rolls out in your area. See three.co.uk/5G.
Apple TV+ offer: Claim 1 year free subscription from Apple within 3 months of eligible device activation. Payment details required to redeem. £4.99/month after free period. Plan automatically renews until cancelled. One subscription per Family Sharing group. Restrictions and other terms apply. See apple.com/uk/promo for more information.
Huawei MateXs P40 Pro, P40 Lite, P30 Pro/P30/P30 Lite New Edition, Nova 5T, P Smart 2019, Y6 2019 Purchase with HUAWEI MUSIC 6-Months free Gift-with-purchase promotion terms and conditions
This promotion is operated by Huawei Technologies Co., Ltd (“Huawei Promotion”) and is available on purchases of the following Huawei devices: MateXs P40 Pro, P40 Lite, P30 Pro/P30/P30 Lite New Edition, Nova 5T, P Smart 2019, Y6 2019 (“Qualifying Item”) between 00:01 on 03/06/2020 and 23:59 on 31/08/2020. Eligible consumers can claim one Huawei 6-month free music trial (“Promotional Item”) by submitting a valid claim by registering and logging into the Huawei Music app with your Huawei ID between 03/06/2020 and 31/08/2020. Maximum 1 Promotional Item per Qualifying Item and Huawei ID. New Huawei Music customers only. Participants need to register a bank card to their Huawei ID to claim the 6-MONTH free trial. Participants will be able to check if the Promotional Item has activated by visiting HUAWEI MUSIC app > Me > VIP Center > Membership. Huawei Music subscription will automatically renew at £9.99 a month after the Promotional Item expires. You can cancel this promotion at any time. Promotional Item is not negotiable or transferable. Qualifying Items are subject to availability.
Please review and comply with the Huawei Promotion instructions on how to claim and the terms and conditions which can be found here https://consumer.huawei.com/uk/legal/huawei-music-offer-conditions , which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Huawei Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Offer is closed
Samsung Galaxy Note 20 4G and Note 20 Ultra 5G Pre-order for gaming or music reward Gift-with-purchase promotion terms and conditions
This promotion is operated by Samsung Electronics (UK) Limited, (“Samsung Promotion”) and is available on pre-order and purchase of a Samsung Galaxy Note 20 4G or Samsung Galaxy Note 20 Ultra 5G on any 24 month contract or Pay As You Go (“Qualifying Item”) between 15:00 BST on 05/08/2020 and 23:59 BST on 20/08/2020. Eligible consumers can receive their chosen gift of either: a gaming reward consisting of 3 months subscription to Xbox Game Pass Ultimate (on redemption), MOGA XP5-X+ Game Controller and Wireless Charging stand (EP-N5105TBEGGB for Note 20 4G and EP-N5200TBEGGB for Note 20 Ultra 5G) or a music reward consisting of Samsung Galaxy Buds+ (white) for Note 20 4G purchases or a music reward consisting of Samsung Galaxy Buds Live (bronze) on Note 20 Ultra 5G purchases (“Promotional Item”). Claim by submitting a valid claim including proof of purchase and all other required information via the Benefits section of the pre-installed Samsung Members app between 21/08/2020 and 20/09/2020. Participants must be 18+ and a resident of or a company registered in United Kingdom, Channel Islands, Isle of Man or Republic of Ireland. Subscription available to new Xbox Game Pass Ultimate subscribers only. Form of payment required to redeem subscription which auto-renews at then-current subscription price after free 3 month period ends. Maximum one claim per participant, 4 per household, 250 per company. Promotional Item and Qualifying Product are subject to availability.
Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here www.samsung.com/uk/galaxy-note-preorder, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Offer is closed
This promotion is operated by Samsung Electronics (UK) Limited (“Samsung Promotion”) and is available on pre-order and purchase of a Samsung Galaxy Tab S7 on any 24 month contract or Pay As You Go (“Qualifying Item”) between 15:00 (BST) on 05/08/2020 and 23:59 (BST) on 20/08/2020 . Eligible consumers can receive their choice of either: one Gaming pack consisting of one game controller and a code entitling the Participant (upon redemption) to three (3) months of Xbox GamePass Ultimate or one Book Cover in black (“Promotional Item”). Claim by submitting a valid claim at https://20202.samsungpromotions.claims/tabletpreorder between 21/08/2020 and 20/09/2020. Participants must be 18+ and a resident of or a company registered in United Kingdom, Channel Islands, Isle of Man or Republic of Ireland. Subscription available to new Xbox Game Pass Ultimate subscribers only. Form of payment required to redeem subscription which auto-renews at then-current subscription price after free 3 month period ends. Maximum one claim per participant, 4 per household, 250 per company. Promotional Item and Qualifying Product are subject to availability.
Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here https://www.samsung.com/uk/galaxy-tabs-offer, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Offer is Closed
Samsung Galaxy S20 5G family with Galaxy Watch Active Gift-with-purchase promotion terms and conditions
This promotion is operated by Samsung Electronics (UK) (“Samsung Promotion”) and is available on purchases of a Samsung Galaxy S20 5G (128GB), Samsung Galaxy S20+ 5G (128GB or 128GB Enterprise Edition), and Samsung Galaxy S20 Ultra 5G (128GB or 512GB) (“Qualifying Item”) between 00:01 on 2 September 2020 and 23:59 on 30 September 2020 from participating retailers. Eligible consumers can receive one Galaxy Watch Active Silver (“Promotional Item”) by submitting a valid claim via including proof of purchase and all other required information via the Benefits section of the pre-installed Samsung Members app on their Qualifying Item between within 30 days of purchase. Company participants should complete the claim form at https://20203.samsungpromotions.claims/watchactive. Participants must be UK resident or registered company and over 18. Maximum one claim per participant, two claims per household and 250 per company. Promotional Item and Qualifying Product are subject to availability.
Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here www.samsung.com/uk/galaxys-watch-offer, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Free AKG Y500 with Samsung Galaxy Tab S6 Lite gift-with-purchase promotion terms and conditions – July 2020
Promoter
1. The Free AKG Y500 with Samsung Galaxy Tab S6 Lite (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 08:00 on 04/09/2020 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4.Participants who purchase a new model of the Samsung Galaxy Tab S6 Lite, Grey, 64GB or the Samsung Galaxy Tab A7 on any contract data plan or on PAYG (“Promotion Product”) from any participating Three retail store within the Promotion Period are eligible to receive a AKG Y500 Wireless Headphones, black (“Gift”) free of charge, subject to stock availability in store.
5.Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product.
6.Limited availability – There are a total of 469 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7.Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8.Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9.The Promotion is not redeemable with any other offer.
10.Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11.If you lawfully return your Promotion Product, you must also return the Gift.
12.Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13.Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14.Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15.Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16.Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17.Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
This promotion is operated by Google Commerce Limited (“Google Promotion”) and is
available on purchases/pre-orders of a Google Pixel 4a 128Gb Just Black (“Qualifying Item”) between 7:59am on 10/09/2020 and 7:59am on 30/04/2021 from participating retailers. Eligible consumers can receive one 3 Months free YouTube Premium, Google One and Google Play Pass (“Promotional Item”) by submitting a valid claim via opening up the relevant app to the subscription you wish to claim your 3 months free usage of and following the instructions to claim 3 month rial promotion. Valid form of payment required at sign-up, but you will not be charged until the trial period expires. You can cancel your trial at no charge at any time before the trial is over. At the end of the trial period, you will be
automatically charged the subscription price, for each individual Promotional Item on a
monthly recurring basis. No refunds for partial billing period are available. Offer requires a
Google account. Promotional Item and Qualifying Product are subject to availability.
Please review and comply with the Google’s Promotion instructions on how to claim and the
terms and conditions which can be found here:
•YouTube Premium
www.youtube.com/intl/ALL_gb/yt/terms/pixel-4a
•Google One
https://one.google.com/offer/pixel4a
•Google Play Pass
https://play.google.com/intl/ALL_uk/about/pass-offer-terms-pixel4a
These terms and condition are outside of Three’s control. Under no circumstances will Three
(or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be
lawfully excluded) for any losses, damages, costs or expenses arising from or in any way
connected with any errors, defects, interruptions, malfunctions or delays in the promotion,
redemption process, or any Promotional Item, subscription or product connected with the
Google Promotion and Three excludes liability, to the fullest extent permitted by law for any
loss or damage caused to the recipients of such items.
Offer is Closed
Promoter
Promotion Period
Eligibility
Offer
Other
Offer is Closed
Promoter
Promotion Period
Eligibility
Offer
Other
Promoter
Promotion Period
Eligibility
Offer
Other
Offer is Closed
This promotion is operated by Samsung Electronics (UK) Limited(“Samsung Promotion”) and is available on purchases or pre-orders of a Samsung Galaxy S20 5G, Samsung Galaxy S20 FE 4G and Samsung Galaxy S20 FE 5G on a 24 Month contractor Pay As you Go (“Qualifying Item”) between 15:00 on 23/09/2020 and 00:01 on 27/10/2020. Eligible customers can receive either a 3 Month Gamespass Ultimate & MOGA XP5-X+ Game controller or Samsung Galaxy Fit2 (“Promotional Item”) by submitting a valid claim via including proof of purchase and all other required information via the Benefits section of the pre-installed Samsung Members App between 02/10/2020 and 29/11/2020 to claim one Promotional Item. Maximum 1 claim per participant, Promotional Item and Qualifying Product are subject to availability.
Please review and comply with the Samsung Electronics (UK) Limited Promotion instructions on how to claim and the terms and conditions which can be found here www.samsungpromotions.claims/s20fereward which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung Electronics (UK) Limited Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Offer is Closed
This promotion (“Google Promotion”) is operated by Google Commerce Ltd and is available on pre-orders of a Google Pixel 5 5G, Just Black or Sorta Sage colours, 128GB on all pay monthly tariffs and PAYG (“Qualifying Item”) between 00:01 on 30/09 and 23:59 on 19/10 from Three. Eligible consumers can receive one Bose QC35 ll Headphones (“Promotional Item”) by submitting a valid claim via from 14 to 45 days after the purchase of the Qualifying Product to claim one Promotional Item. Participant must provide their full name and postal address where the Reward should be delivered and upload a proof of the order such as a copy of the receipt or invoice from Three. Participants must also upload an image of the IMEI number of the Qualifying Product which can be found on the packaging box and/or the Qualifying Product settings. Promotional Item and Qualifying Product are subject to availability.
Please review and comply with the Google Promotion instructions on how to claim and the terms and conditions which can be found here https://pixel-offers.com/bose, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Google Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
This promotion (“Google Promotion”) is operated by Google Commerce Limited and is available on purchases/pre-orders of a Google Pixel 5 5G 128Gb Just Black or Sorta Sage (“Qualifying Item”) between 7:59am on 01/10/2020 and 7:59am on 30/04/2021 from Three. Eligible consumers can receive one 3 Months free YouTube Premium, Google One, Google Play Pass and Google Stadia (“Promotional Item”) by submitting a valid claim via opening up the relevant app to the subscription you wish to claim your 3 months free usage of and following the instructions to claim 3 month rial promotion. Valid form of payment required at sign-up, but you will not be charged until the trial period expires. You can cancel your trial at no charge at any time before the trial is over. At the end of the trial period, you will be automatically charged the subscription price, for each individual Promotional Item on a monthly recurring basis. No refunds for partial billing period are available. Offer requires a Google account. Promotional Item and Qualifying Product are subject to availability.
Please review and comply with the Google’s Promotion instructions on how to claim and the terms and conditions which can be found here:
These Google Promotion instructions and Google terms and conditions are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Google Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Offer is Closed
This promotion is operated by Samsung Electronics (UK) Limited (“Samsung Promotion”) and is available on purchases of a Samsung Galaxy Tab S6 Lite (“Qualifying Item”) between 00:01 (BST) on 7 October 2020 and 23:59 (GMT) on 3 November 2020 from participating retailers. Eligible consumers can receive one pair of Samsung Galaxy Buds Silver (“Promotional Item”) by submitting a valid claim via https://20203.samsungpromotions.claims/tabletgwp (providing all required details and a scanned copy of their receipt). Claim within 30 days of date of purchase. Participants must be a resident (over 18 years) of or a registered company in the United Kingdom, Isle of Man, Channel Islands, or Republic of Ireland and over the age of 18 to be eligible to claim. Maximum one Promotional Item per Qualifying Item, and a maximum of 4 claims per household and 250 claims per company participant. Promotional Item and Qualifying Product are subject to availability.
Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here https://20203.samsungpromotions.claims/tabletgwp which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Promoter
1. The Samsung Tab A8 LTE with Samsung Tab 8” Book Cover gift-with-purchase (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 9:00am on 09 October 2020 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4.Participants who purchase a new model of the Samsung Galaxy Tab A8 LTE on any 24-month data plan (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Samsung Galaxy Tab 8” Book Cover (“Gift”) free of charge, subject to stock availability.
5.Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6.Limited availability – There are a total of 1,380 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7.Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8.Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9.The Promotion is not redeemable with any other offer.
10.Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11.If you lawfully return your Promotion Product, you must also return the Gift.
12.Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13.Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14.Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions.
No correspondence will be entered into by Three.
15.Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16.Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the
Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17.Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Offer is Closed
Terms and Conditions for iPhone 12 trade-in offer.
Promotion Details and Eligibility
Device Model |
Trade-in price from 16 October – 13 November 2020 |
Apple iPhone XR 64GB |
£210.00 |
iPhone XR 128GB |
£220.00 |
iPhone XR 256GB |
£230.00 |
iPhone X 64GB |
£170.00 |
iPhone X 256GB |
£190.00 |
Apple iPhone 8 64GB |
£110.00 |
iPhone 8 128GB |
£110.00 |
iPhone 8 256GB |
£120.00 |
How to trade-in: Online
How to claim: In store
Your Trade-In Device
Any Trade-In Device must be original and meet the manufacturer’s original specifications. An Instore advisor may at any time reject a Trade-In Device.
Valuations
General
Offer is Closed
This promotion is operated by Huawei Technologies (UK) Co., Ltd (“Huawei Promotion”) and is available on purchases of a Huawei P40 Pro 5G (“Qualifying Item”) between 00:01 on 16 October 2020 and 23:59 on 12 November 2020 from participating retailers. Eligible consumers can receive one Huawei Watch GT2e Black (“Promotional Item”) by submitting a valid claim from the 31st October to the 19th December 2020. During this period, Participants must visit https://consumer.huawei.com/uk/promo/p40pro-oct on or between 31st October and 19th December to complete and submit the claim form (including providing the IMEI of the Qualifying Product, Participant’s postal address in the UK, Isle of Man, Jersey or Guernsey where the Promotional Item shall be delivered) and upload a copy of their proof of pre-order and purchase (as applicable) of the Qualifying Product from a Qualifying Retailer. Claim form information and supporting proof of purchase documents (as applicable) must be received on or before 23:59 BST 19th December to be eligible to claim the Promotional Item. See FAQs at https://consumer.huawei.com/uk/promo/p40pro-oct for details of the form of supporting documents required as evidence of purchase for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.
Please review and comply with the Huawei Promotion instructions on how to claim and the terms and conditions which can be found here https://consumer.huawei.com/uk/promo/p40pro-oct which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Huawei Technologies (UK) Co., Ltd Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Promoter
1. (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 00:01 on 29/10/2020 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4.Participants who purchase a new model of the Google Pixel 5 Black or Sorta Sage, 128GB on Contract, PAYG or Business data plan (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Nest Audio, worth £89.99RRP (“Gift”) free of charge, subject to stock availability.
5.Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6.Limited availability – There are a total of 2,500 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7.Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8.Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9.The Promotion is not redeemable with any other offer.
10.Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11.If you lawfully return your Promotion Product, you must also return the Gift.
12.Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13.Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14.Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15.Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16.Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17.Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Offer is Closed
Promoter
1. The Huawei P30 pro and Nova 5T with Huawei Watch GT gift-with-purchase promotion (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 9:00 on 29/10 and will close at 18:00 on 31/12 2020 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4. Participants who purchase a new model of the Huawei P30 pro Aroura or Black 128GB or a Nova 5T Crush Blue 128GB on all data plans and Pay-G (“Promotion Product”) from Three (Retail stores only) within the Promotion Period are eligible to receive a Huawei Watch GT Black, GPS Smartwatch with 1.39" AMOLED Touchscreen (“Gift”) free of charge, subject to stock availability.
5. Delivery – the Gift will be provided in-store with the Promotion Product.
6. Limited availability – There are a total of 980 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. The Promotion is not redeemable with any other offer.
9. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
10. If you lawfully return your Promotion Product, you must also return the Gift.
11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
12. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
14. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Offer is Closed
Promoter
1. The Huawei P40 Pro and P40 Lite 5G with Huawei Mate Pad T8 (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 9:00 on 29/10 and will close at 18:00 on 31/12 2020 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4. Participants who purchase a new model of the Huawei P40 Pro and P40 Lite 5G on all contract and PAYG data plans (“Promotion Product”) from Three (in-store only) within the Promotion Period are eligible to receive a Huawei Mate Pad T8 (“Gift”) free of charge, subject to stock availability.
5. Delivery – the Gift will be provided in-store with the Promotion Product.
6. Limited availability – There are a total of 2900 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. The Promotion is not redeemable with any other offer.
9. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
10. If you lawfully return your Promotion Product, you must also return the Gift.
11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
12. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
14. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Offer is Closed
Promoter
1. The Huawei P30 lite New Edition with Huawei Freelace (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2. The Promotion will commence at 9:00 on 29/10 and will close at 18:00 on 31/12 2020 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4. Participants who purchase a new model of the Huawei P30 lite New Edition on all pay monthly and pay-g data plans (“Promotion Product”) from Three (retail only) within the Promotion Period are eligible to receive a Huawei Freelace (“Gift”) free of charge, subject to stock availability.
5. Delivery – the Gift will be provided in-store with the Promotion Product.
6. Limited availability – There are a total of 1100 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9. The Promotion is not redeemable with any other offer.
10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11. If you lawfully return your Promotion Product, you must also return the Gift.
12. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Offer is Closed
Promoter
1. The Xiaomi Redmi Note 9 with Xiaomi Mi Band 5 (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2. The Promotion will commence at 9:00 on 29/10 and will close at 18:00 on 31/12 2020 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4. Participants who purchase a new model of the Xiaomi Redmi Note 9 on all contract and PAYG data plans (“Promotion Product”) from Three (in-store only) within the Promotion Period are eligible to receive a Xiaomi Mi Band 5 Black (“Gift”) free of charge, subject to stock availability.
5. Delivery –the Gift will be provided in-store with the Promotion Product.
6. Limited availability – There are a total of 2500 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. The Promotion is not redeemable with any other offer.
9. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
10. If you lawfully return your Promotion Product, you must also return the Gift.
11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
12. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
14. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Offer is Closed
Promoter
1. The Huawei P Smart 2020 midnight black 128GB and Y6P midnight black 64GB with Huawei Mini Speaker (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2. The Promotion will commence at 9:00 on 29/10 and will close at 18:00 on 31/12 2020 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4. Participants who purchase a new model of the Huawei P Smart 2020 midnight black 128GB and Y6P midnight black 64GB on all contract and PAYG data plans (“Promotion Product”) from Three (in-store only) within the Promotion Period are eligible to receive a Huawei Mini Speaker (“Gift”) free of charge, subject to stock availability.
5. Delivery – the Gift will be provided in-store with the Promotion Product.
6. Limited availability – There are a total of 3100 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8. The Promotion is not redeemable with any other offer.
9. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
10. If you lawfully return your Promotion Product, you must also return the Gift.
11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
12. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
14. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Offer is Closed
4G Hub: Offer available 13/11/20 to 07/12/20. Saving of £120 over 24 months for 4G Home Broadband with 4G Hub versus standard monthly price of £22. 24 month plans. Selected postcodes. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. See three.co.uk/terms-conditions for full T&Cs
4G Home broadband with Nest Audio Bundle. Saving of £96 over 24 months compared to standard monthly pricing. 24 month plan. Price will increase to £25 per month from 8th December 2020. Selected postcodes. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. See three.co.uk/terms-conditions for full T&Cs
4G Home broadband with Echo Show 5. Saving of £96 over 24 months compared to standard monthly pricing. 24 month plan. Price will increase to £24 per month from 8th December 2020. Selected postcodes. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. See three.co.uk/terms-conditions for full T&Cs
5G Hub Offer available 13/11/20 to 07/12/20. Saving of £120 over 24 months for 5G Home Broadband with 5G Hub versus standard monthly price £29. 24 month plans. Selected postcodes. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. See three.co.uk/terms-conditions for full T&Cs
5G Home Broadband with Apple TV. Saving of £120 over 24 months compared to standard price £36 a month with £29 upfront cost. 24 month plan. Selected postcodes. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. See three.co.uk/terms-conditions for full T&Cs
Free AKG Y500 with Samsung Galaxy Tab S6 Lite gift-with-purchase promotion terms and conditions – November 2020
Promoter
1. The Free AKG Y500 with Samsung Galaxy Tab S6 Lite (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 08:00 on 13/11/2020 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4.Participants who purchase a new model of the Samsung Galaxy Tab S6 Lite 64GB on all contract and PAYG data plans (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a AKG Y500 Wireless Headphones, black (“Gift”) free of charge, subject to stock availability in store.
5.Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6.Limited availability – There are a total of 1000 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7.Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8.Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9.The Promotion is not redeemable with any other offer.
10.Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11.If you lawfully return your Promotion Product, you must also return the Gift.
12.Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13.Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14.Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15.Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16.Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17.Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Offer is Closed
iPhone 11 64GB Unlimited data - save £168 Offer available between 13/11/2020 and 07/12/2020. Saving of £168 over 24 months versus previous price between 29/10/2020 and 12/11/2020.
iPhone SE 64GB Unlimited data - save £168 Offer available between 13/11/2020 and 07/12/2020. Saving of £168 over 24 months versus previous price between 22/07/2020 and 12/11/2020.
Samsung Galaxy S20 5G Unlimited data - save £312 Offer available between 13/11/2020 and 07/12/2020. Saving of £312 over 24 months versus previous price between 29/10/2020 and 12/11/2020.
Samsung Galaxy A71 Unlimited data - save £72 Offer available between 13/11/2020 and 07/12/2020. Saving of £72 over 24 months versus previous price between 16/07/2020 and 12/11/2020.
Samsung Galaxy S20+ Unlimited data - save £198 Offer available between 13/11/2020 and 07/12/2020. Saving of £198 over 24 months versus previous price between 23/08/2020 and 12/11/2020.
Purchase the Google Pixel 5 between 00:01 on 29/10/2020 and 23:59 on 31/12/2020 and you’ll receive a Nest Audio on us, while stocks last rrp £89.99. See http://www.three.co.uk/terms-conditions/google-pixel-5-nest-audio-gift-with-purchase for full T&Cs.
Purchase the Samsung Galaxy Tab S6 Lite from 08:00 on 13/11/2020 and you’ll receive a set of AKG headphones, on us. While stocks last. See http://www.three.co.uk/terms-conditions/samsung-galaxy-tab-s6-lite-gwp-free-akg-y500-nov20 for full T&Cs.
Black Friday Home Broadband offers
4G Hub: Offer available 13/11/20 to 07/12/20. Saving of £120 over 24 months for 4G Home Broadband with 4G Hub versus standard monthly price of £22. 24 month plans. Selected postcodes.
4G Home broadband with Nest Audio Bundle. Saving of £96 over 24 months compared to standard monthly pricing. 24 month plan. Price will increase to £25 per month from 8th December 2020. Selected postcodes.
4G Home broadband with Echo Show 5. Saving of £96 over 24 months compared to standard monthly pricing. 24 month plan. Price will increase to £24 per month from 8th December 2020. Selected postcodes
5G Hub Offer available 13/11/20 to 07/12/20. Saving of £120 over 24 months for 5G Home Broadband with 5G Hub versus standard monthly price £29. 24 month plans. Selected postcodes.
5G Home Broadband with Apple TV. Saving of £120 over 24 months compared to standard price £36 a month with £29 upfront cost. 24 month plan. Selected postcodes.
Advertised prices includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. See three.co.uk/terms for full T&Cs.
Promoter
Promotion Period
Eligibility
Offer
Other
Promoter
1. The Samsung Galaxy Tab S7 with free Samsung Galaxy Tab S7 Keyboard (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ, trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 09:00 on 8 December 2020 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4.Participants who purchase a new model of the Samsung Galaxy Tab S7 Black on any 24-month Mobile Broadband data plan (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Samsung Galaxy Tab S7 Keyboard (“Gift”) free of charge, subject to stock availability.
5.Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6.Limited availability – There are a total of 120 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7.Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8.Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9.The Promotion is not redeemable with any other offer.
10.Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11.If you lawfully return your Promotion Product, you must also return the Gift.
12.Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13.Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14.Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15.Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16.Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17.Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Winter sale 2021
Unlimited data 24 month SIM Only with 6 months half price.
Advertised monthly cost of £10 payable in first 6 months, increasing to full monthly price of £20 from month 7, with these Monthly Charges increasing by 4.5% each April. Offer available on our 24 month Unlimited data SIM-Only plan. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Unlimited UK data use. Compatible with our 5G mobile network as it rolls out in your area. Compatible device required. See three.co.uk/5G
iPhone 12 64GB, 1GB data with 6 months half price.
Advertised monthly cost of £24.50 payable in first 6 months, increasing to full monthly price of £49 from month 7, with these Monthly Charges increasing by 4.5% each April. Offer available on iPhone 12 64GB on our 24 month 1GB data plan. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. See three.co.uk/terms-conditions. Compatible with our 5G mobile network as it rolls out in your area. See three.co.uk/5G
iPhone 11 64GB, 1GB data with 6 months half price.
Advertised monthly cost of £19 payable in first 6 months, increasing to full monthly price of £38 from month 7, with these Monthly Charges increasing by 4.5% each April. Offer available on iPhone 11 64GB on our 24 month 1GB data plan. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. See three.co.uk/terms.
Samsung Galaxy S20 FE 4G, 1GB data with 6 months half price and free Galaxy Watch Active.
Advertised monthly cost of £14.50 payable in first 6 months, increasing to full monthly price of £29 from month 7, with these Monthly Charges increasing by 4.5% each April. Offer available on our Samsung Galaxy S20 FE 4G 24 month 1GB data plan. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. See three.co.uk/terms. Samsung Galaxy Watch Active promoter: Samsung Electronics (UK) Limited Purchase Samsung Galaxy S20 FE 4G/5G between 24th December 2020 and 12th January 2021 and claim through the Samsung Members App from Samsung Electronics (UK) Limited between 24th December 2020 and 11th February 2021. See https://www.samsung.com/uk/offer/watch-active-offer for full T&Cs.
Samsung Galaxy S20 FE 4G, 1GB data with 6 months half price.
Advertised monthly cost of £14.50 payable in first 6 months, increasing to full monthly price of £29 from month 7, with these Monthly Charges increasing by 4.5% each April. Offer available on our Samsung Galaxy S20 FE 4G 24 month 1GB data plan. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. See three.co.uk/terms.
PAYG 20GB Data Pack
Data Pack lasts 1 month. See terms at three.co.uk/paygSIM
About these Terms
Promotion period
Eligibility for the Promotion
How to claim
General
These Zipcar for Business Terms and Conditions (the "Terms"), as they may be amended from time to time, governs the relationship between Zipcar (UK) Limited ("Zipcar") and any business (each, a "Business") utilising Zipcar's "Zipcar for Business" services (the "Z4B Services").
The initial term of the Z4B Services will commence on the date that the Business' application is accepted by Zipcar and, unless terminated earlier in accordance herewith, will continue for a period of one (1) year. The Z4B Services will automatically renew for successive one (1) year periods unless either party gives the other written notice of termination at least thirty (30) days prior to the end of the then current term.
Each employee of the Business that is a Zipcar member in good standing and is approved by Business for inclusion in Business's use of the Z4B Services program shall be eligible to use Zipcar vehicles (an "Eligible Member") at the business usage rates set forth here and subject to Zipcar's then current policies and procedures, including without limitation the terms and conditions of Zipcar's then current member agreement. To become a Zipcar member, an employee of Business shall complete Zipcar's membership application at www.zipcar.com and, if approved for membership by Zipcar, shall enter into Zipcar's member agreement in the form set forth here. Zipcar may revise the membership application and member agreement from time to time in its sole discretion.
Business will be responsible for all use of the Z4B Services under its account. Business will be responsible for and shall pay all annual account, registration and similar fees, driving charges, costs, additional charges, damage fees, fines, tolls or other amounts they may be due (collectively, "Charges") for its Eligible Members and Business under the member agreement and/or these Terms. For purposes of the member agreement, Business will be deemed the "First Member" and Business' Eligible Members will be deemed "Associate Members," as each term is defined in the member agreement.
Business will assign an administrator who will be the point of contact for approving or denying employees of Business who apply for membership, as well as promptly removing employees who cease to be employees of Business, and for billing matters. In addition, Business shall designate a marketing coordinator to coordinate the marketing and promotion of the Zipcar's Z4B Services to Business' employees. Business shall promote the Zipcar service as may be mutually agreed by the parties, including but not limited to an email distribution welcoming employees to join Zipcar, inclusion in Business' publications and employee benefits collateral, link to Zipcar's web site on Business' website and quarterly onsite promotions. Business may create co-branded marketing materials at Business' expense upon mutual written agreement of the parties, subject to Business' compliance with Zipcar's co-branding guidelines and Zipcar's review and approval prior to dissemination.
Zipcar may release a press release announcing the parties' relationship hereunder with the prior consent of Business, which shall not be unreasonably withheld. Unless otherwise expressly permitted in these Terms, neither party will use the other party's name, logos, trademarks or service marks in any manner without the other party's prior written approval. Business hereby gives Zipcar the right to use Business' name, logos, trademarks and service marks (i) to create marketing and advertising materials for Business to use to promote the Z4B Services to Business' employees and (ii) on Zipcar's customer list which may be displayed on Zipcar's website and in other publications. Business agrees to use reasonable best efforts to notify Zipcar at least one week in advance of an written article, television story, or other third party publication being released in which Business has discussed or plans to discuss its car sharing program and/or Zipcar, to provide Zipcar with a copy of the publication at least one week before its release, and to have the publisher make such modifications as Zipcar may reasonably request.
The relationship of the parties is solely that of independent contractors. Neither party will have any authority to contract with third parties on behalf of the other party or to expressly or impliedly represent that it has any such authority, to any person. Business agrees that Zipcar shall be the only car sharing service promoted and used by Business.
Business hereby agrees that all fees payable to Zipcar by Business may be charged by Zipcar to the credit card account(s) on file with Zipcar upon such fees becoming due. In all other circumstances, any fees due hereunder shall be payable within fourteen (14) days from the date of Zipcar's invoice. If Business fails to make timely payment, then (i) Zipcar may suspend or terminate Business' and its Eligible Members use of the Z4B Services, and (ii) interest will accrue on all amounts due from the original date due to the date paid, at the Bank of England base rate + 8%, as per the Late Payment of Commercial Debts (Interest) Act 1998. Business will pay VAT and all taxes or other governmental charges (including import duties) levied in connection with the use of the Z4B Services (except taxes on net income of Zipcar). Where a credit history has not been established, Zipcar reserves the right to request a copy of the Business' owner's passport, two trade references and two proofs of the business address (not more than 2 months old) before confirming bookings greater than 3 days in length.
Each party (a receiving party) acknowledges that the other party (the disclosing party) may disclose to the receiving party information, whether orally, visually, or in tangible form, that is proprietary and confidential to the disclosing party (hereafter "Confidential Information") and that the unauthorized disclosure of Confidential Information of the disclosing party by the receiving party may cause irreparable harm to the disclosing party. Zipcar acknowledges that Business' employee lists are proprietary to Business and Zipcar will not use them, other than to provide services hereunder, without Business' permission. Each party shall only use the Confidential Information of the other party to perform its obligations hereunder and will take all reasonable measures to safeguard and prevent the unauthorized disclosure of Confidential Information, but no less than the measures it takes to safeguard its own confidential information, including without limitation disclosing Confidential Information only to those of its employees with a need to know such information to perform their obligations hereunder and which have been advised of the confidential nature of the information and have agreed to protect the Confidential Information of the disclosing party to the same extent as provided hereunder. The parties acknowledge that it will be impossible to measure the damages that would be suffered by the disclosing party if the receiving party fails to comply with the provisions of this Section 8 and that in the event of any such failure, the disclosing party will not have an adequate remedy at law and shall, therefore, be entitled, in addition to any other rights and remedies, to obtain specific performance of the receiving party's obligations and to obtain immediate injunctive relief with respect thereto.
If either party breaches these Terms and fails to cure such breach within thirty (30) days after receipt of notice of that breach from the other party, then the other party may terminate these Terms and the Z4B Services effective as of the end of that period. The commitment of an act of bankruptcy (such as a giving general assignment for the benefit of creditors,) or the filing of a bankruptcy petition will be deemed a breach if not vacated within thirty (30) days of filing. It is recognized that some breaches are not capable of cure, such as a cessation of business or the commission of fraud or a similar act of dishonesty. With respect to any such incurable breach by a party, if it remains possible to give notice, then upon such notice by the other party these Terms will be deemed terminated. If it is not possible then these Terms will be deemed to terminate automatically upon such breach. No termination will be deemed a waiver of any claim for damages by the terminating party. Upon the termination of these Terms, each party will promptly destroy or, on the other party's request, return all of the other party's Confidential Information, including all copies thereof. Sections 6, 7, 8, 9 and 10 shall survive any termination or expiration.
Each party represents and warrants to the other that it has the authority to accept and enter into these Terms and is not under any obligation to any third party that would conflict with these Terms. All notices, requests and demands, and other communications required or permitted under these Terms will be in writing and sent to the addresses set forth above. A notice will be deemed effective: (a) upon delivery, if delivered personally to a party; (b) one business day after deposit, if delivered to a nationally recognized courier service offering guaranteed overnight delivery; or (c) three business days after having been deposited in the post, certified mail, postage prepaid, return receipt requested. These Terms, together with Business' accepted application, are the entire agreement between the parties with respect to the subject matter hereof and supersedes all other prior and contemporaneous agreements and understandings, oral and written, between the parties with respect to the subject matter hereof. Additional or different terms in any purchase order or similar document will not modify or add to the terms hereof. Zipcar reserves the right to amend these Terms and shall provide notice to Business of any such amendment; Business's continued use of the Z4B Services following such notice shall be deemed to be acceptance of such amended Terms. These Terms may also be amended by the written agreement of the parties. If one party fails to enforce any provision of these Terms, such party will not be precluded from enforcing the same provision at another time. These Terms and the rights granted under them may not be assigned or transferred by either party without the written consent of the other party; provided, however, either party will have the right to assign this relationship to its successor in the event of a merger, acquisition or other consolidation, including without limitation the sale of all or substantially all of its assets or stock or business to which this relationship relates. In the event that any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be deemed modified to the minimum extent necessary to render the provision enforceable in a manner that most closely represents the original intent of the parties and the remaining Terms will remain in full force and effect. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act. This Contract is governed by the laws of the England and Wales applicable therein. All disputes hereunder shall be resolved solely in English courts. The parties hereby consent to the sole jurisdiction of such courts, agree to accept service of process by mail, and waive any jurisdictional or venue defences otherwise available. In the event of any adjudication of any dispute under these Terms, the prevailing party in such action will be entitled to reimbursement of its attorneys' fees and related costs by the other party. The paragraph headings contained in Terms are for convenience only and are not intended to be used nor may they be used in the interpretation of these Terms. Neither party will be responsible for delays or failures in performance resulting from acts beyond its control. Such acts include but are not be limited to acts of God, labour conflicts, acts of war or civil disruption, governmental regulations imposed after the fact, public utility out failures, industry wide shortages of labour or material, or natural disasters.
Home Broadband 6 months half price offer 2021
5th February 2021 to 4th March 2021. Half price for 6 months on selected Three home broadband plans on 12- and 24-months contracts only (excluding 4G hub with Alexa) Selected postcodes
Unlimited Broadband |
Unlimited Broadband |
|||||||
Device |
Customer |
Upfront Cost |
Offer price (first 6-month) |
Price from month 7 |
Upfront Cost |
Offer price (first 6-month) |
Price from month 7 |
|
4G Hub |
New Customer |
£0 |
£10.5 |
£21 |
£0 |
£13.5 |
£27 |
|
Existing Customer |
£0 |
£9.0 |
£18 |
£0 |
£12.0 |
£24 |
||
4G Hub + Echo Show 5 |
New Customer |
£0 |
£12.5 |
£25 |
£0 |
£15.5 |
£31 |
|
Existing Customer |
£0 |
£11.0 |
£22 |
£0 |
£14.5 |
£29 |
||
4G Hub + Nest Audio |
New Customer |
£0 |
£13.0 |
£26 |
£0 |
£16.5 |
£33 |
|
Existing Customer |
£0 |
£11.5 |
£23 |
£0 |
£15.0 |
£30 |
||
4G Hub + Apple TV HD |
New Customer |
£19 |
£14.5 |
£29 |
£39 |
£19.0 |
£38 |
|
Existing Customer |
£19 |
£13.0 |
£26 |
£39 |
£17.5 |
£35 |
||
5G Hub |
New Customer |
£0 |
£15.0 |
£30 |
£0 |
£17.0 |
£34 |
|
Existing Customer |
£0 |
£13.5 |
£27 |
£0 |
£14.5 |
£29 |
||
5G Hub + Echo Show 5 |
New Customer |
£0 |
£16.5 |
£33 |
£0 |
£19.5 |
£39 |
|
Existing Customer |
£0 |
£15.0 |
£30 |
£0 |
£18.0 |
£36 |
||
5G Hub + Apple TV 4K |
New Customer |
£29 |
£18.5 |
£37 |
£29 |
£24.5 |
£49 |
|
Existing Customer |
£29 |
£17.0 |
£34 |
£29 |
£23.0 |
£46 |
Prices include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. Unlimited UK data use. See three.co.uk/terms-conditions for full T&Cs
Home Broadband – March 17th to March 30th Offer
Offer available 17/03/21 to 30/03/21 on Home Broadband with 4G Hub & 5G Hub and selected Bundles, 12-month & 24-month plans. Advertised saving of £120 calculated on saving over 24 months for new customers who purchase any home broadband device on a 24-month unlimited plan between 17/03/21 to 30/03/21 versus previous monthly price for new customers purchasing the same plan between 05/03/2021 and 17/03/2021.
Unlimited Broadband |
Unlimited Broadband |
|||||||
Device |
Customer |
Upfront Cost |
Monthly Tariff previous March 17th |
Monthly Tariff from March 17th to March 30th |
Upfront Cost |
Monthly Tariff previous March 17th |
Monthly Tariff from March 17th to March 30th |
|
4G Hub |
New Customer |
£0 |
£22 |
£17 |
£0 |
£25 |
£20 |
|
Existing Customer |
£0 |
£19 |
£15 |
£0 |
£22 |
£18 |
||
4G Hub + Echo Show 5 |
New Customer |
£0 |
£24 |
£19 |
£0 |
£29 |
£24 |
|
Existing Customer |
£0 |
£21 |
£17 |
£0 |
£26 |
£22 |
||
4G Hub + Nest Audio |
New Customer |
£0 |
£25 |
£20 |
£0 |
£31 |
£26 |
|
Existing Customer |
£0 |
£22 |
£18 |
£0 |
£28 |
£24 |
||
4G Hub + Apple TV HD |
New Customer |
£19 |
£28 |
£23 |
£39 |
£37 |
£32 |
|
Existing Customer |
£19 |
£25 |
£21 |
£39 |
£34 |
£30 |
||
5G Hub |
New Customer |
£0 |
£29 |
£24 |
£0 |
£34 |
£29 |
|
Existing Customer |
£0 |
£26 |
£22 |
£0 |
£31 |
£27 |
||
5G Hub + Echo Show 5 |
New Customer |
£0 |
£31 |
£26 |
£0 |
£39 |
£33 |
|
Existing Customer |
£0 |
£28 |
£24 |
£0 |
£36 |
£32 |
||
5G Hub + Nest Audio |
New Customer |
£0 |
£32 |
£27 |
£0 |
£41 |
£35 |
|
Existing Customer |
£0 |
£29 |
£25 |
£0 |
£38 |
£33 |
||
5G Hub + Apple TV 4K |
New Customer |
£29 |
£36 |
£31 |
£29 |
£49 |
£43 |
|
Existing Customer |
£29 |
£33 |
£29 |
£29 |
£46 |
£41 |
Prices include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. Unlimited UK data use. See three.co.uk/terms-conditions for full T&Cs.
About these Terms
Promotion period
Eligibility for the Promotion
How to claim
General
Promoter
Eligibility
Offer
Table 1 – Promotion Products
Manufacturer |
Model |
Promotion Period |
|
Pixel 4a |
08:00 on 9th April 2021 – 08:00 on 4th June 2021. |
Xiaomi |
Mi11 |
|
OnePlus |
9 Pro |
|
Samsung |
S20FE 5G |
|
Samsung |
A52 5G |
|
Samsung |
S21 5G |
08:00 on 27th April 2021 - 08:00 on 4th June 2021. |
Oppo |
Find X3 Pro 5G |
08:00 on 30th April 2021 - 08:00 on 4th June 2021. |
Oppo |
Find X3 Neo 5G |
|
Oppo |
A74 5G |
Table 2 – Gift Options
Gift |
Colour |
JBL Extreme 3 |
Black |
Power Beats Pro |
Black |
Fitbit Versa 3 |
Black |
Samsung Buds Live |
Black |
How to Redeem
Other
Promotional terms;
7th May 2021 to 3rd June 2021. Half price for 6 months on selected Three home broadband plans on 12- and 24-months contracts only (excluding 4G hub with Alexa). Selected postcodes.
Unlimited Broadband |
Unlimited Broadband |
|||||||
Device |
Customer |
Upfront Cost |
Offer price (first 6-month) |
Price from month 7 |
Upfront Cost |
Offer price (first 6-month) |
Price from month 7 |
|
4G Hub |
New Customer |
£0 |
£11.0 |
£22 |
£0 |
£12.5 |
£25 |
|
Existing Customer |
£0 |
£9.5 |
£19 |
£0 |
£11.0 |
£22 |
||
4G Hub + Echo Show 5 |
New Customer |
£0 |
£12.0 |
£24 |
£0 |
£14.5 |
£29 |
|
Existing Customer |
£0 |
£10.5 |
£21 |
£0 |
£13.0 |
£26 |
||
4G Hub + Nest Audio |
New Customer |
£0 |
£12.5 |
£25 |
£0 |
£15.5 |
£31 |
|
Existing Customer |
£0 |
£11.0 |
£22 |
£0 |
£14.0 |
£28 |
||
4G Hub + Apple TV HD |
New Customer |
£19 |
£14.0 |
£28 |
£39 |
£18.5 |
£37 |
|
Existing Customer |
£19 |
£12.5 |
£25 |
£39 |
£17.0 |
£34 |
||
5G Hub |
New Customer |
£0 |
£15.0 |
£30 |
£0 |
£17.5 |
£35 |
|
Existing Customer |
£0 |
£13.5 |
£27 |
£0 |
£16.0 |
£32 |
||
5G Hub + Echo Show 5 |
New Customer |
£0 |
£16.0 |
£32 |
£0 |
£19.5 |
£39 |
|
Existing Customer |
£0 |
£14.5 |
£29 |
£0 |
£18.0 |
£36 |
||
5G Hub + Nest Audio |
New Customer |
£0 |
£16.5 |
£33 |
£0 |
£20.5 |
£41 |
|
Existing Customer |
£0 |
£15.0 |
£30 |
£0 |
£19.0 |
£38 |
||
5G Hub + Apple TV 4K |
New Customer |
£19 |
£18.5 |
£37 |
£19 |
£24.5 |
£49 |
|
Existing Customer |
£19 |
£17.0 |
£34 |
£19 |
£23.0 |
£46 |
Prices include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. Unlimited UK data use. See three.co.uk/terms-conditions for full T&Cs
Unlimited SIMs
1 SIM |
£14.17 |
2 to 4 SIMs |
£10.00 each |
5 to 9 SIMs |
£7.50 each |
10+ SIMs |
£5.00 |
Scenario 1: New Customer
If a business customer buys 4 SIMO plans from the boundless promotion, they will unlock our first discount tier of £10 each SIM per month. If your business come back and buys additional 3 SIMO plans, you will unlock our second discount tier and these 3 SIMs will costs you only £7.50 .
Scenario 2: Existing Three Business Customer
If a business customer already has 4 SIMO unlimited plans (bought prior to 1st May 2021) and they come back and buy additional 3 SIMO plans, they will unlock our second discount tier and these 3 SIMs will costs them only £7.50 .
Legal stuff
Boundless Business promotion is available to new and upgrading customers on Three Means Business 24 month SIM-only plans. Three Means Business benefits available per business account. Access by redemption, partner terms apply and subscriptions may auto-renew following benefit period. See www.three.co.uk/business. Monthly Price varies as per number of SIMs, no upfront cost is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Such use will be in accordance with these terms and conditions and subject to Three’s Privacy policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services, which can be viewed at three.co.uk/terms). To view Three’s Privacy Policy, see: http://www.three.co.uk/terms-conditions/your-privacy
Participation in this Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Promoter
Promotion Period
Eligibility
Offer
Other
Summer Sale
Advertised savings available on the devices listed in Table 1 below on our 24 month Unlimited data plan. Advertised savings calculated over 24 months versus previous price for the period shown in Table 1.
Advertised monthly charges include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each April, your monthly charge will increase by 4.5%.
Unlimited plans come with unlimited UK data use and unlimited calls and texts within, and back to, the UK.
SIMs and 5G phones are compatible with our 5G mobile network as it rolls out in your area. See three.co.uk/5G.
Table 1:
Device |
Plan (all 24 months) |
Previous price dates |
Saving |
Samsung S21 Ultra 5G 128GB |
Unlimited data |
14/05/21 to 03/06/21 |
-£120 |
iPhone 12 64GB |
Unlimited data |
14/05/2021 to 03/06/21 |
-£72 |
Samsung S21+ 5G 128GB |
Unlimited data |
30/04/2021 to 03/06/21 |
-£120 |
Samsung S21 5G 128GB |
Unlimited data |
14/05/2021 to 03/06/21 |
-£168 |
Samsung S20FE 4G |
30GB |
14/05/2021 to 03/06/21 |
-£288 |
OnePlus 9 Pro |
Unlimited data |
28/04/2021 to 03/06/21 |
-£192 |
Xiaomi Mi 11 |
Unlimited data |
31/03/2021 to 03/06/21 |
-£312 |
Google Pixel 4a |
12GB |
09/04/2021 to 03/06/21 |
-£178 |
iPhone SE |
Unlimited data |
09/04/2021 to 03/06/21 |
-£96 |
Nokia 2.4 |
12GB |
28/04/2021 to 03/06/21 |
-£187 |
Xiaomi Mi 11 Lite |
30GB |
21/01/2021 to 03/06/21 |
-£72 |
Promoter
Promotion Period
Eligibility
Offer
Unlimited Broadband |
Unlimited Broadband |
|||||
Device |
Customer |
Upfront Cost |
Monthly Cost |
Upfront Cost |
Monthly Cost |
|
4G Hub |
New Customer |
£0 |
£22 |
£0 |
£25 |
|
Existing Customer |
£0 |
£19 |
£0 |
£22 |
||
4G Hub + Free Google Nest Audio & Nest Hub |
New Customer |
£0 |
£22 |
|||
Existing Customer |
£0 |
£19 |
||||
4G Hub + Free Amazon Echo Show 5 |
New Customer |
£0 |
£25 |
|||
Existing Customer |
£0 |
£22 |
||||
4G Hub + Free Google Nest Hub |
New Customer |
£0 |
£25 |
|||
Existing Customer |
£0 |
£22 |
||||
4G Hub + Free Apple TV HD |
New Customer |
£0 |
£22 |
|||
Existing Customer |
£0 |
£19 |
||||
5G Hub |
New Customer |
£0 |
£29 |
£0 |
£34 |
|
Existing Customer |
£0 |
£26 |
£0 |
£31 |
||
5G Hub + Free Google Nest Audio, Nest Hub & Chromecast Google TV |
New Customer |
£0 |
£29 |
|||
Existing Customer |
£0 |
£26 |
||||
5G Hub + Free Amazon Echo Show |
New Customer |
£0 |
£34 |
|||
Existing Customer |
£0 |
£31 |
||||
5G Hub + Free Google Nest Hub |
New Customer |
£0 |
£34 |
|||
Existing Customer |
£0 |
£31 |
||||
5G Hub + Free Apple TV 4K |
New Customer |
£0 |
£29 |
|||
Existing Customer |
£0 |
£26 |
Other
The offer: For a limited time, customers can purchase a Broadband + Smart TV + Entertainment bundle (“Bundle”), where they will receive the following, dependent on broadband product chosen:
5G offer – 5H Hub Broadband Unlimited 24m + LG 43” 4K Ultra HD Smart TV included for £30 per month.
5G offer – 5H Hub Broadband Unlimited 24m + LG 43” 4K Ultra HD Smart TV + Google Nest Audio** + Google Nest Hub** + Chromecast Google TV** included for £37 per month and £29 upfront cost.
5G offer – 5H Hub Broadband Unlimited 24m + LG 43” 4K Ultra HD Smart TV + Apple TV 4k*** included for £37 per month and £29 upfront cost.
4G offer – 4G Hub Broadband Unlimited 24m + LG 32” Full HD Smart TV* included for £23 per month.
4G offer – 4G Hub Broadband Unlimited 24m + LG 32” Full HD Smart TV* + Google Nest Audio** + Google Nest Hub** included for £28 per month and £19 upfront cost.
4G offer – 4G Hub Broadband Unlimited 24m + LG 32” Full HD Smart TV* + Apple TV HD*** included for £28 per month and £19 upfront cost.
*LG 32” Full HD Smart TV subject to stock availability ([11,000] TVs available). Three reserves the right to substitute the LG 32” Full HD Smart TV with a Smart TV of equivalent size and spec (a Toshiba 32” Full HD Smart TV) when stock runs out.
*Google products subject to stock availability (3,000 Google Nest Audio; 3,000 Google Nest Hub and 700 Chromecast Google TV available). Three reserves the right to remove these bundles when stock runs out.
*Apple TV products subject to stock availability (400 Apple TV 4K and 400 Apple TV HD available). Three reserves the right to remove these bundles when stock runs out.
Bundles available until 31st August or earlier, once the smart TV and/or entertainment product(s) in your chosen Bundle have been sold (see above).
4G and 5G broadband is subject to coverage in your area. For details on which broadband product you can purchase, please see http://www.three.co.uk/store/broadband/home-broadband.
Bundle purchase is subject to a minimum term of 24 months.
Broadband terms and conditions apply to all Bundles and can be found http://www.three.co.uk/terms-conditions/paym-and-payg.
Maximum of 1 purchase per household, offer not available to business customers.
The qualifying smart TV will be dispatched within 45 days of purchase, subject to the customer paying their first monthly bill on time. The qualifying entertainment products will be dispatched with the Broadband router.
Where you cancel within any cooling off period, you must return the Broadband router, smart TV and all entertainment products included in your chosen Bundle. The smart TV and all entertainment products must be returned in their original packaging, unopened and undamaged.
In the unlikely event the smart TV arrives damaged, please contact Three within 24 hours of delivery to report this damage. Nothing in these terms shall affect your statutory rights and remedies as a consumer.
Promoter
Promotion Period
Eligibility
Offer
Other
12GB data for £10 a month (instead of 6GB) or 30GB Data for £15 a month (instead of 20GB) (“Offer allowance”) when you purchase a New Pay As You Go 12GB or 30GB Data Pack between 02 July 2021 and 9th November 2021 (“Offer Period”).
Data Packs offer available to:
How to claim:
Key terms:
Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this promotion (including, without limitation, to cancel, modify or supersede the promotion), which are subject to English law. Any changes will be published on this page and no correspondence will be entered into by Three.
Promoter
1. The Huawei P40 Pro with Mate Pad T8 (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead,1 Vastern Road, Reading, Berkshire RG1 8DJ trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 09:00 on 23 August 2021 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4.Participants who purchase a new model of the Huawei P40 Pro (Black or Frost Silver, 256GB) on any data plans or Pay As You Go (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Huawei Mate Pad T8 (Deep Sea Blue, 16GB) (“Gift”) free of charge, subject to stock availability.
5.Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6.Limited availability – There are a total of 550 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7.Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8.Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9.The Promotion is not redeemable with any other offer.
10.Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11.If you lawfully return your Promotion Product, you must also return the Gift.
12.Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13.Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14.Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15.Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16.Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17.Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Promoter
1. The Huawei P40 lite 5G with FreeBuds 3 (“Promotion”) is run by Hutchison 3G UK Limited of Great Brighams Mead,1 Vastern Road, Reading, Berkshire RG1 8DJ trading as Three (“Three”).
Promotion Period
2.The Promotion will commence at 09:00 on 23 August 2021 and will close once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).
Eligibility
3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).
Offer
4.Participants who purchase a new model of the Huawei P40 Lite 5G (Space Silver, 128GB) on any data plans or Pay As You Go (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Huawei Freedbuds 3 (“Gift”) free of charge, subject to stock availability.
5.Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.
6.Limited availability – There are a total of 590 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.
7.Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.
Other
8.Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
9.The Promotion is not redeemable with any other offer.
10.Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
11.If you lawfully return your Promotion Product, you must also return the Gift.
12.Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
13.Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
14.Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
15.Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
16.Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
17.Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
Last updated: [5 August 2021]
The Offer
This “3 months Google One on us” offer (“Offer”) provides you with Google One subscription benefits with Google for 100GB of storage, at no charge, for a period of 3 months from the day you redeem the Offer, subject to the Offer Expiry Date and Eligibility Criteria & Requirements below (the “Offer Period”). Your subscription will be auto-renewed unless cancelled, meaning that you will be charged by Google if you do not cancel before the Offer Period ends – see Recurring Billing & Cancellations section below for details, including how to cancel.
Once you enter your valid Three mobile number, we (Three) will send you an SMS containing your unique URL link to the Google One Offer. We will not share your personal data with Google but you will be required to register directly with Google. You will be redirected to Google’s own Google One sign-up page and if you decide to subscribe and take advantage of this Offer, you will be entering into a contract with Google.The Google One Terms of Service apply to your subscription. The Google Privacy Policy describes how personal data is handled in the Google One subscription service. Your sole remedy for any problems or complaints in respect to the Google One subscription service is with Google and Three are not liable.
Offer Expiry
Offer expires and must be redeemed by 23.59pm on [4 August 2023] (the “Offer Expiry Date”).
Eligibility Criteria & Requirements
Recurring Billing & Cancellations
On the date your Offer Period ends, your subscription will auto-renew and your form of payment will be automatically charged by Google for the standard monthly Google One subscription price (currently £1.59 per month), until you cancel your subscription.
To avoid being charged, you must cancel your subscription with Google before the end of the Offer Period. If you cancel your subscription during the Offer Period, your membership will remain active until the end of the Offer Period.
Once you have redeemed the Offer, you can confirm the Offer Period end date by logging into your account on the Google One website to manage your subscriptions.
You can cancel anytime. If you signed up to the Offer on the Google One website, please log in to your account on the Google One website to cancel. If you did decide to sign up to Google One through the Android Google One app then to cancel your subscription please go to the Subscriptions page in the Google Play Store to cancel. Google does not provide refunds for partial billing periods.
If you have any questions about the Google One subscription, please see Google’s FAQs here and Google’s Terms for this Offer here.
About these Terms
Promotion period
Eligibility for the Promotion
How to claim
General
Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same. Purchase a new Samsung Galaxy A52s 5G from a participating retailer between 24/08/2021 – 5/10/2021 and claim a set of Samsung Galaxy Buds Live by redemption. No cash alternative. Individual Participants must complete the online claim form in the Benefits section of the Samsung Members app pre-installed and Company Participants must visit www.samsungpromotions.claims/a52s5ggift to upload proof of purchase and provide all other required information (Claim). All Participants must Claim between 0-30 days of purchase. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 250 Claims per company participant. See www.samsungpromotions.claims/a52s5ggift for full Promotion terms.
To be used where space is restricted
Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+ only) and registered companies. Samsung Galaxy A52s 5G must be purchased between 24/08/2021 – 05/10/2021 from participating retailers. Claims must be made via the Members app pre-installed on the device (individuals) or at www.samsungpromotions.claims/a52s5ggift (company) between 0 -30 days of purchase. Maximum 1 claim per purchase (max 4 per household) and 250 claims per company participant. See www.samsungpromotions.claims/a52s5ggift for full Promotion terms.
To be used where space is severely restricted
Purchase between 24/08/2021 – 05/10/2021 from a participating retailer. Claim on the Samsung Members App (individuals) or website (companies) within 30 days of purchase. UK/ROI. 18+ only. For full T&C’s, see www.samsungpromotions.claims/a52s5ggift. (or here if possible to hyperlink)
RETAILER POS - DIGITAL BANNERS – WHERE THERE IS A ‘BUY NOW’ BUTTON WHICH MUST LINK TO A PAGE WITH MORE INFORMATION.
Purchase by 5/10/21, claim on device (individual) or on website (companies) within 30 days of purchase, T&Cs apply
OUR ATL DIGITAL BANNERS ON OUR WEBSITE/ELSEWHERE/RADIO –
Before 5/10/21 from a participating retailer, claim on device (individual) or on website (companies) within 30 days of purchase, T&Cs apply.
This Promotion is operated by Samsung Electronics (UK) Limited (“Promoter) and is available on the purchase of a Samsung Galaxy S21 between 00:01 on 1st September and 23:59 on 30th September 2021 (“Promotion Period”) from participating retailers.
1. To be an eligible customer and participate in the Promotion you must be a legal resident (aged 18+) of either the United Kingdom or a company registered in one of the same. Eligible customers who purchase any Samsung Galaxy S21 (“Promotion Product”) sold by Three on Contract, PAYG and Business tariffs directly from Three in Retail, Contact Centre, or Online can receive a pair of Samsung Galaxy Buds Pro and Samsung Smart Tag (colours may vary) (“Gift”) by submitting a valid claim to Promoter via the Samsung Members App, and Business Customers must claim through www.samsungpromotions.claims/S21gift website, between zero (0) and sixty (60) days after the date of purchase (meaning the final Claim date for purchases made on 30th September 2021 is the 29th November 2021 ). Participants may submit a maximum of one (1) Claim per Promotion Product purchased, a maximum of one (1) Claim per Individual Participant and four (4) Claims per household; and a maximum of two-hundred and fifty (250) Claims per Company Participant. Proof of purchase and IMEI numbers are required to claim. Participants will receive an email to confirm their claim has been received. If an email acknowledgment has not been received within 7 days of a claim being submitted, the participant should contact the Promoter by email at [email protected] or by phone at 03300544972 (UK). The Gift will be delivered within 45 days of claim being validated by the Promoter. Promon Product and Gift are subject to availability.
Table 1: Promotion Products and Corresponding Gift
Promotion Product (SKU) |
Reward |
Samsung Galaxy S21 5G SM-G991B |
Samsung Galaxy Buds Pro and Galaxy SmartTag (colour may vary) |
Samsung Galaxy S21+ 5G SM-G996B |
|
Samsung Galaxy S21 Ultra 5G SM-G998B |
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here www.samsungpromotions.claims/S21gift, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Terms and Conditions for iPhone 13 trade-in offer.
Promotion Details and Eligibility
Device Model |
Max Trade-in price from 17 September– 31 October 2021 |
iPhone 11 Pro Max 64GB |
£310.00 |
iPhone 11 Pro Max 512GB |
£350.00 |
iPhone 11 Pro Max 256GB |
£340.00 |
iPhone 11 Pro 64GB |
£265.00 |
iPhone 11 Pro 512GB |
£300.00 |
iPhone 11 Pro 256GB |
£285.00 |
iPhone 11 Pro Max 64GB |
£310.00 |
iPhone 11 Pro Max 512GB |
£350.00 |
How to claim: In store
Your Trade-In Device – General trade in terms
Any Trade-In Device must be original and meet the manufacturer’s original specifications. An Instore advisor may at any time reject a Trade-In Device.
Valuations
General
About these Terms
Promotion period
Eligibility for the Promotion
How to claim
General
Promoter
Promotion Period
Eligibility
Offer
Pay As You Go handset and Top-Up or Data Pack must be purchased together in one transaction.
Other
Broadband accessories bundle offer terms and conditions
The offer: For a limited time, customers can purchase the following Broadband, laptop & smart accessories bundles (each a “Bundle”),
5G Hub Broadband Unlimited 24m + Samsung Chromebook included for £30 per month*.
5G Hub Broadband Unlimited 24m + Samsung Chromebook+ Google Nest Audio + Google Nest Hub included for £37 per month* and £29 upfront cost.
5G Hub Broadband Unlimited 24m + Samsung Chromebook + Google Nest Audio included for £35 per month* and £29 upfront cost.
* Each April, your monthly charge will increase by 4.5%. Monthly price includes £5 discount for paying by direct debit.
Samsung Chromebook subject to stock availability (6,500 laptops available).
Google products subject to stock availability (3,000 Google Nest Audio; and 3,000 Google Nest Hub available).
Bundles available whilst stock lasts. Three reserves the right to remove any Bundles when stock runs out (see above).
5G broadband is subject to coverage in your area. For details on which broadband product you can purchase, please see http://three.co.uk/store/broadband/home-broadband.
Bundle purchase is subject to a minimum term of 24 months.
Broadband terms and conditions apply to all Bundles and can be found http://three.co.uk/terms-conditions/paym-and-payg.
Maximum of 1 purchase per household, offer not available to business customers.
The qualifying laptop will be dispatched within 45 business days of purchase to the address provided at the point of sale of the bundle and subject to the customer paying their first monthly bill on time. The qualifying entertainment products will be dispatched with the Broadband router.
Where you cancel within any cooling off period, you must return the Broadband router, laptop and all entertainment products included in your chosen Bundle. The laptop and all entertainment products must be returned in their original packaging, unopened and undamaged.
In the unlikely event the laptop and/or any other product arrives damaged, please contact Three within 72 hours after confirmation of delivery to report this damage. Nothing in these terms shall affect your statutory rights and remedies as a consumer.
Offer valid 5/11/2021 00:00 – 2/12/2021 23:59. You can buy 1 data pack a month and your allowance lasts 1 calendar month. Opt into recurring payment via Three Pay As You Go app or online account within 1 calendar month from date of SIM activation to maintain this price plan for up to 6 months. SIM must be activated by 28/2/2022 in order to set recurrence for promotional offer. Price plan changes made at any time will remove the promotional offer with no ability to opt back in, at which point a reversion to standard pricing will apply. Standard Pay As You Go Terms and Conditions apply.
Promoter
Promotion Period
Eligibility
Offer
Other
Offer available while stocks last. You can buy 1 data pack a month and your allowance lasts 1 calendar month. Opt into recurring payment via Three Pay As You Go app or online account within 1 calendar month from date of SIM activation to maintain this price plan for up to 6 months. SIM must be activated by 28/2/2022 in order to set recurrence for promotional offer. Price plan changes made at any time will remove the promotional offer with no ability to opt back in, at which point a reversion to standard pricing will apply. Standard Pay As You Go Terms and Conditions apply.
Broadband TV accessories bundle offer terms and conditions
The offer: For a limited time, customers can purchase the following Broadband + Smart TV bundle (each a “Bundle”),
5G Hub Broadband Unlimited 24m + Full HD Smart TV included for £30 per month, discounted to £15 per month discounted for 6 months*.
4G Hub Broadband Unlimited 24m + Full HD Smart included for £23 per month, discounted to £12.50 per month for 6 months*
* Each April, your monthly charge will increase by 4.5%. Monthly price includes £5 discount for paying by direct debit.
Limited stock of Toshiba 32” Full HD Smart TV and LG 32” Full HD Smart TV available and promotion will end when stock runs out. Three reserves the right to substitute either the Toshiba 32” Full HD Smart TV or the LG 32” Full Smart TV for the other should either not be available
Bundles available subject to stock availability. Three reserves the right to remove any Bundles when stock runs out (see above).
5G and 4G broadband is subject to coverage in your area. For details on which broadband product you can purchase, please see http://www.three.co.uk/store/broadband/home-broadband.
Bundle purchase is subject to a minimum term of 24 months.
Broadband terms and conditions apply to all Bundles and can be found http://www.three.co.uk/terms-conditions/paym-and-payg.
Maximum of 1 purchase per household, offer not available to business customers.
The qualifying smart TV will be dispatched within 45 business days of purchase, subject to the customer paying their first monthly bill on time. The qualifying entertainment products will be dispatched with the Broadband router.
Where you cancel within any cooling off period, you must return the Broadband router, smart TV and all entertainment products included in your chosen Bundle. The smart TV and all entertainment products must be returned in their original packaging, unopened and undamaged.
In the unlikely event the smart TV arrives damaged, please contact Three within 24 hours of delivery to report this damage. Nothing in these terms shall affect your statutory rights and remedies as a consumer.
Saving of up to £72 on advertised price available on OnePlus Nord 2 on our 24 month 100GB data plan over 24 months versus previous price between 12th November 2021 and 16th December 2021.
Saving of up to £63 on advertised price available on Apple iPhone SE on our 24 month 100GB data plan over 24 months versus previous price between 3rd December 2021 and 16th December 2021.
Saving of up to £120 on advertised price available on Samsung Galaxy S20 FE 4G on our 24 month 30GB data plan over 24 months versus previous price between 22nd October 2021 and 25th November 2021
10GB data for £10 a month (instead of 8GB (“Offer allowance”) when you purchase a New Pay As You Go 10GB Data Pack between 07 January 2022 and 10th March 2022 (“Offer Period”). Data Packs offer available to: Customers who order, purchase or receive a New Pay As You Go SIM online at three.co.uk, from a Three Store, via our contact centre or one of our authorised partners and purchase a £10 Data Pack for that SIM via the Three UK App or online at new.three.co.uk/account in the Offer Period. Existing customers on New Pay As You Go on £10 Data Packs who disable their Auto-Renew and re- purchase a £10 Data Pack in the Offer Period can also take advantage of the offer.
Promoter
Promotion Period
Eligibility
(“Eligible Participant”).
Offer
Such purchases may be made in a Three store, online via three.co.uk, or by telephone via our contact centre) within the Promotion Period. All Eligible Participants making such a purchase will be eligible to receive EITHER a £50 Amazon.co.uk Gift Card OR a £50 digital Pre-Paid Mastercard (“Gift Card”) free of charge, subject to stock availability.
Delivery –The Amazon.co.uk Gift Card will be provided 45 days after purchase, providing the Eligible Participant’s account is active and they have paid their first bill on time. It will be sent via e-mail by our 3rd party provider Giftcloud, to the e-mail address the customer registered with at the time of purchase. The customer will need to activate the Gift Card within 90 days of receiving it or it will expire. Steps for the activation will be provided on the e-mail. The digital Pre-Paid Mastercard can be redeemed 45 days after purchase, providing the Eligible Participant’s account is active and they have paid their first bill on time. For further details, please refer to paragraph 17 of these terms and conditions. There is no physical alternative to the Gift Card.
Other
*PLEASE READ INSTRUCTIONS BELOW ON HOW TO REDEEM YOUR PRE-PAID MASTERCARD:** After entering your Full Name and Email Address you will be sent TWO emails to your inbox. The first one will be delivered from [email protected] with the subject line “It's arrived!” This email may cause some confusion, however the second email will contain the instructions on how to redeem your Pre-Paid Mastercard. **The second email will be delivered from [email protected] with the subject line “Your Mastercard Reward Has Arrived!”** **Please ensure you check your Spam or Junk folders** Please allow up to 24 hours for this second email to arrive, if this has not been delivered then please get back in touch with Giftcloud at [email protected] where we will be able to assist you. Once this second email has been received, you will be able to click through the “Access Your Card” button where you will be taken to the Reward Pass website. After entering your details you will then be able to choose a virtual card. A virtual card is ready for use immediately **can be used online-only.** Full terms and conditions: conditions: https://assets.revealyourgift.com/brands/reward-pass-gbp/terms.pdf
About these Terms
Promotion period
Eligibility for the Promotion
How to claim
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
a.10 x UE43AU9000KXXU Samsung Smart 4K 43” TV – 7 x Samsung Galaxy Watch 4 44MM Black – 5 x Samsung Galaxy Tab A8s Grey
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
This Promotion is operated by Samsung Electronics (UK) Limited (“Promotion”) and is available on purchases of any Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra between 15:00 GMT on 9th February 2022 and 23:59 on 5th April 2022 (“Promotion Period”) from participating retailers.
(“Eligible customers”) are legal residents of the UK aged 18+ or registered company in the UK. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter Sales staff of any Participating Retailers are eligible to participate so long as they have not received a staff discount on the Qualifying Item used to take to part in the Promotion. Eligible customers who purchase any Galaxy S22, Galaxy S22+ or Galaxy S22 Ultra directly from Three in Retail, Online or via the Contact Centre (“Qualifying Item”) can receive one pair of Galaxy Buds Pro (“Reward”) by submitting a valid claim to Promoter via www.samsungpromotions.claims/galaxylaunchoffers (the “Website”), complete the presented claim form and provide the requested information (including (but not limited to) the proof of purchase and IMEI number of the purchased Qualifying Item in order to make an application for their Reward under the Promotion (a “Claim”).
Claims must be submitted within zero (0) and sixty (60) days after the date of purchase of the Qualifying Item, meaning the final Claim date for purchases made on the last day of the Promotion Period (5th April 2022) is the 3rd June 2022 (the “Claim Period”). Claims received outside the Claim Period will be marked as invalid and will not be accepted.
Participants may submit a maximum of one (1) Claim per Qualifying Item purchased, a maximum of one (1) Claim per Individual Participant and four (4) Claims per household; and a maximum two hundred and fifty (250) Claims per Company Participant.
Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon completed entry of a Claim. Please note that processing of Claims received may take up to seven (7) days from the date of receipt of the Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“Claim Validation”).
If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at [email protected] or by phone at 03300545396 (UK) within seven (7) days of a Claim being submitted.
If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.
Subject to making a valid Claim in accordance with the Terms and Conditions, the Reward will be delivered via recorded delivery and accompanied by a despatch notification email within forty-five (45) days of the Claim being validated to the postal address provided in the Claim.
Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.
The Promoter reserves the right in its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.
The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of pre-order and purchase, as well as the identity, age and other relevant details of a Participant. This process may involve the Promoter sharing information with third parties.
If a Participant returns the Qualifying Item, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Qualifying Item after submitting a Claim, the Claim will be invalidated, and the Participant must cancel the Claim immediately by calling the relevant contact number. The Promoter reserves the right to check with the Participating Retailer whether a Qualifying Item has been returned or delivery cancelled and by submitting a Claim the Participant provides consent to the Promoter to do so. Where the Reward has already been sent then the Promoter shall seek to recover the Reward from the Participant which where necessary may involve legal action being carried out against the Participant.
Should you wish to raise a dispute regarding a Reward delivery, you must do so no later than 30 days from the date the despatch notification email referred to above has been sent to you.
Reward and Qualifying Item are subject to availability.
Please review and comply with Promotion instructions on how to claim and the terms and conditions which can be found here www.samsungpromotions.claims/galaxylaunchoffers, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Reward, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
About these Terms
Promotion period
Eligibility for the Promotion
How to claim
General
Promoter
Promotion Period
Promotion Product |
Plan |
Promotion Period |
Samsung Galaxy Book Silver, 256GB, Win11, Samsung Galaxy Book Go - Silver, 128GB, Win11 |
2GB, 10GB, 20GB, 40GB, 100GB or Unlimited 24 month plans |
Purchases between 00:01 on 18/02/2022 to 23:59 on 14/04/22 |
Samsung Galaxy Tab S7 FE, Mystic Black, 64GB |
Purchases between 00:01 on 04/03/2022 to 23:59 on 14/04/22 |
Eligibility
Offer
Other
Offer valid 1/4/2022 00:00 – 21/4/2022 23:59. You can buy 1 data pack a month and your allowance lasts 1 calendar month. Opt into recurring payment via Three Pay As You Go app or online account within 1 calendar month from date of SIM activation to maintain this price plan for up to 12 months. Price plan changes made at any time will remove the promotional offer with no ability to opt back in, at which point a reversion to standard pricing will apply. Standard Pay As You Go Terms and Conditions apply.
This Promotion is operated by Xiaomi Technology UK Limited (“Promotion”) and is available on pre-orders and purchases of Xiaomi 12 5G, Xiaomi 12 Pro 5G and Xiaomi Redmi Note 11 Pro 5G devices between the dates outlined in Table 1 below (“Promotion Period”) from participating retailers, including Three.
Table 1
Qualifying Item |
Promotional Item(s) |
Promotion Period |
Xiaomi Redmi Note 11 Pro 5G 128 GB |
Redmi Buds 3 Pro |
08/04/2022 - 22/04/2022 |
Xiaomi 12 256GB |
1 x Mi Smart Speaker + 2 x Mi 360 Camera (1080p) + 1 x Mi Smart Clock |
01/04/2022 - 28/04/2022 |
Xiaomi 12 Pro 256GB |
Xiaomi Watch S1 |
01/04/2022 - 28/04/2022 |
Eligible customers (UK residents aged 18+ (“Individual Participant”) or UK registered businesses (“Business Participant”)) who pre-order and purchase any Qualifying Item in Table 1 directly from Three in Retail, Online or via the Contact Centre (“Qualifying Item”) can receive the correlating promotional items detailed in Table 1 (“Promotional Item”) by submitting a valid claim to Promoter via https://www.xiaomipromo.com/spring and completing the presented application form with the requested information and submitting any required documents (including valid order confirmation or store receipt) (“Claim”).
Claims must be submitted between the 15th April 2022 (00:01 – BST) and the 5th June 2022 (23:59 – BST) for Claims relating to purchases of Xiaomi 12 and 12 Pro and between fourteen (14) and forty-five (45) days after purchase with the date of purchase counting as day 1 for the Xiaomi Redmi Note 11 Pro (in both cases, the “Claim Period”).
Participants may make a maximum of one (1) Claim per Qualifying Item purchased up to a maximum of two (2) Claims and corresponding Promotional Item(s) received per Individual Participant or household and five (5) total Claims and corresponding Promotional Item(s) per Business Participant, regardless of the number of Qualifying Items purchased.
Promotional Item and Qualifying Item are subject to availability.
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here https://www.xiaomipromo.com/spring , which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
This Promotion is operated by Reflection Investment B.V. (“Promotion”) and is available on purchases of a OnePlus 10 Pro 5G between 00:01 on 31st March 2022 and 23:59 on 19th April 2022 (“Promotion Period”) from participating retailers.
Eligible customers (UK residents aged 18+) who purchase any OnePlus 10 Pro 5G directly from Three in Retail, Online or via the Contact Centre (“Qualifying Item”) can receive a OnePlus Buds Pro redeem code (“Promotional Item”) by registering for a OnePlus account and completing “Link My Device” on OnePlus Store app between the 31st March and 19th April. One (1) claim per Qualifying Item purchase. A valid OnePlus account will be required by registering via www.oneplus.com, through the OnePlus Store app or on the device via Settings. Redeem OnePlus Buds Pro code via www.oneplus.com or via the OnePlus Store app. Promotional Item and Qualifying Item are subject to availability.
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here www.oneplus.com, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Easter Flash Sale - 2022
Save shout
iPhone 13 128GB
Offer available to new customers with iPhone 13 128GB on our 24 month 100GB data plan, with these Monthly Charges increasing by 4.5% each April. Saving of £119 based on total cost of plan over 24 months versus previous price sold between 25/03/2022 and 07/04/2022. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Switch to Three on selected handsets and tariffs and receive up to £100 Amazon gift card. Evidence of switching network required. Receive gift card after 45 days subject to payment of first bill. Terms apply see three.co.uk/terms. Restrictions apply, see www.amazon.co.uk/gc-legal.
iPhone 13 Pro Max 128GB
Offer available to new customers with iPhone 13 128GB Pro Max on our 24 month 100GB data plan, with these Monthly Charges increasing by 4.5% each April. Saving of £167 based on total cost of plan over 24 months versus previous price sold between 25/03/2022 and 07/04/2022. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Switch to Three on selected handsets and tariffs and receive up to £100 Amazon gift card. Evidence of switching network required. Receive gift card after 45 days subject to payment of first bill. Terms apply see three.co.uk/terms. Restrictions apply, see www.amazon.co.uk/gc-legal.
Samsung Galaxy S22
Offer available to new customers with Samsung Galaxy S22 128GB on our 24 month 100GB data plan, with these Monthly Charges increasing by 4.5% each April. Saving of £100 based on total cost of plan over 24 months versus previous price sold between 09/02/2022 and 07/04/2022. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Switch to Three on selected handsets and tariffs and receive up to £100 Amazon gift card. Evidence of switching network required. Receive gift card after 45 days subject to payment of first bill. Terms apply see three.co.uk/terms. Restrictions apply, see www.amazon.co.uk/gc-legal.
Samsung Galaxy S22 Ultra
Offer available to new customers with Samsung Galaxy S22 Ultra 128GB on our 24 month 100GB data plan, with these Monthly Charges increasing by 4.5% each April. Saving of £192 based on total cost of plan over 24 months versus previous price sold between 09/02/2022 and 07/04/2022. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Switch to Three on selected handsets and tariffs and receive up to £100 Amazon gift card. Evidence of switching network required. Receive gift card after 45 days subject to payment of first bill. Terms apply see three.co.uk/terms. Restrictions apply, see www.amazon.co.uk/gc-legal.
This Promotion is operated by HONOR Technologies (UK) Co., Ltd (“Promotion”) and is available on purchases of HONOR Magic4 Pro between 00:00 GMT on 17th June 2022 and 23:59 GMT on 6th July 2022 (“Promotion Period”) from participating retailers.
Eligible customers (private end customer aged 18 or over, or a business end customer, and residing in The United Kingdom) who purchase any HONOR Magic4 Pro sourced from Three on any tariff directly from Three in Retail, Online, via Three Contact Centre or through one of the following authorized Three partners (Get Connected, Chitter Chatter, Daisy Communications (aka Reward Mobile))(“Qualifying Item”) can receive one HONOR Earbuds 3 Pro in white (“Promotional Item”) by submitting a valid claim to Promoter via visiting https://www.hihonor.com/uk/events/redemption/ on or between 00:00 GMT on 1st July 2022 and 23:59 GMT on 30th July 2022.
Customers are only permitted to make up to three (3) claims per household and ten (10) claims per business. Only one (1) claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other HONOR promotion.
The claim must be made by the eligible customer, and must not be submitted through agents, retailers, resellers, third parties or in bulk.
Promotional Item and Qualifying Item are subject to availability.
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here https://www.hihonor.com/uk/events/redemption/magic4-pro/faq/, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
This Promotion is operated by Samsung Electronics (UK) Limited (“Promotion”) and is available from pre order through to purchase of new Samsung Galaxy Z Fold4 between 14:01 on 10th August 2022 and 23:59 (GMT) on 31st December 2022 (“Promotion Period”) from participating retailers.
Eligible customers are legal residents (aged 18+) of the United Kingdom or a company registered in the UK who purchase any Samsung Galaxy Z Fold4 on any tariff directly from Three in Retail, Online or via the Contact Centre (“Qualifying Item”) can receive one Samsung Note Pack (“Promotional Item”) by submitting a valid claim to Promoter by visiting https://samsungpromotions.claims/2022-note-pack, complete the presented claim form and provide the requested information (including (but not limited to) the proof of purchase and serial number of the purchased Qualifying Item in order to make an application for their Promotional Item under the Promotion (a “Claim”).
Customers may submit a maximum of one (1) Claim per Qualifying Item purchased, a maximum of one (1) Claim per Individual Participant and four (4) Claims per household; and a maximum two hundred and fifty (250) Claims per Company Participant.
Claims must be submitted within thirty (30) days of purchase with the closing window for claims on 30th January 2023 (the “Claim Period”).
Claims received outside the Claim Period will be marked as invalid and will not be accepted.
Promotional Item and Qualifying Item are subject to availability.
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here https://samsungpromotions.claims/2022-note-pack, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
This Promotion is operated by Samsung Electronics (UK) Limited (“Promotion”) and is available on purchase Samsung Galaxy Watch5 between 00:01 (BST) on 26th August 2022 and 23:59 (GMT) on 2nd November 2022 (“Promotion Period”) from participating retailers.
Eligible customers (Legal Resident (aged 18+) of the United Kingdom (including the Isle of Man and Channel Islands) or a company registered in the UK) who purchase any Samsung Galaxy Watch5 directly from Three in Retail, Online or Contact Centre (“Qualifying Item”) can receive one free Google Play Gift Code worth £50 (“Promotional Item”), by submitting a valid claim to Promoter via the Website www.samsungpromotions.claims/samsunglaunchoffers (“Website”) and completing the online claim form and upload the required information to make an application for their Promotional Item under this Promotion (a “Claim”). The required information to successfully complete a Claim includes the proof of purchase and serial number of the Qualifying Item(s) purchased. The Participant may be asked to provide a photograph as proof of the serial number.
Individual Participants may submit a maximum of one (1) Claim per Qualifying Item purchased, a maximum of one (1) Claim per Individual Participant and four (4) Claims per household. Company Participants are subject to a maximum of ten (10) Claims per Company Participant.
Claims may only be submitted within one (1) to thirty (60) days of the Participant’s purchase of the relevant Qualifying Item (“Claim Period”), meaning the final Claim date for Qualifying Items purchased on the last day of the Promotion Period, 2nd November 2022, is no later than 23:59 (BST) on the 2nd January 2023. Claims received after the close of the Claim Period will not be eligible for a Promotional Item. For the avoidance of doubt, the date of purchase shall count as day one (1).
Promotional Item and Qualifying Item are subject to availability.
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here www.samsungpromotions.claims/samsunglaunchoffers, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
GOOGLE PLAY TERMS & CONDITIONS
Unused Google Play Gift Codes (and unspent amounts already added to Google Play account) will expire on 27th August 2023. Valid for UK residents age 13+. Requires Google Payments account and internet access. Can only be used for purchases of Google Play credits. Usable for eligible items on Google Play only. Not usable for hardware and certain subscriptions. Other Limits may apply. Unless required by law, code is not redeemable for cash or other codes; not reloadable; cannot be combined with other non-Google Play balances in your Google Payments account, resold, exchanged or transferred for value.
About these Terms
These Terms and Conditions govern the terms on which customers who purchase a Samsung Galaxy Z Fold 4 on PAYG or any service plan from Three (“New Device”) are eligible to claim an additional £250 (“Reward”) on top of the standard trade-in value of their device up to £480 based upon trading in a Samsung Galaxy S21 Ultra 512GB handset when purchasing a Samsung Galaxy Z Fold4 (“Promotion”).
Promotion period
Eligibility for the Promotion
How to claim
General
About these Terms
Promotion period
Eligibility for the Promotion
How to claim
General
This Promotion is operated by Samsung Electronics (UK) Limited (“Promotion”) and is available on pre-orders of Samsung Galaxy Watch5 between 00:01 on 10th August 2022 and 23:59 on 25th August 2022 (“Promotion Period”) from participating retailers.
Eligible customers (legal residents (aged 18+) of the United Kingdom or a company registered in the UK) who purchase any Samsung Galaxy Watch5 directly from Three in Retail, Online or via the Contact Centre (“Qualifying Item”) can receive one Samsung Galaxy Buds Live (“Promotional Item”) by submitting a valid claim to Promoter via visit the Website at www.samsungpromotions.claims/samsunglaunchoffers (the “Website”), complete the online claim form and upload the required information to make an application for their Promotional Item under this Promotion (a “Claim”). The required information to successfully complete a Claim includes the proof of purchase and serial number of the Qualifying Items purchased. The Participant may be asked to provide a photograph as proof of the serial number.
Claims must be submitted between 00:01 on 26th August 2022 and 23:59 (GMT) on 25th October 2022 (the “Claim Period”). Claims received outside the Claim Period will be marked as invalid and will not be accepted.
Individual Participants may submit a maximum of one (1) Claim per Qualifying Item purchased, a maximum of one (1) Claim per Individual Participant and four (4) Claims per household. Company Participants are subject to a maximum of two hundred fifty (250) Claims per Company Participant. Promotional Item and Qualifying Item are subject to availability.
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here www.samsungpromotions.claims/samsunglaunchoffers, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
This Promotion is operated by Samsung Electronics (UK) Limited (“Promotion”) and is available on pre-orders Samsung Galaxy Buds2 Pro between 14:01 (BST) on 10th August 2022 and 23:59 (BST) on 25th August 2022 (“Promotion Period”) from participating retailers.
Eligible customers are legal residents (aged 18+) of the United Kingdom or a company registered in the UK who purchase any Samsung Galaxy Buds2 Pro on any tariff/ bundle directly from Three in Retail, Online or via the Contact Centre (“Qualifying Item”) can receive one Samsung Super-Fast Wireless Charger Pad (“Promotional Item”) by submitting a valid claim to Promoter by visit https://samsungpromotions.claims/samsunglaunchoffers (the “Website”), complete the presented claim form and provide the requested information (including (but not limited to) the proof of purchase and serial number of the purchased Qualifying Item in order to make an application for their Promotional Item under the Promotion (a “Claim”).
Customers may submit a maximum of one (1) Claim per Qualifying Item purchased, a maximum of one (1) Claim per Individual Participant and four (4) Claims per household; and a maximum two hundred and fifty (250) Claims per Company Participant.
Claims must be submitted between 00:01 (BST) on 26th August 2022 and 23:59 (BST) on 25th October 2022 (the “Claim Period”). Claims received outside the Claim Period will be marked as invalid and will not be accepted.
Promotional Item and Qualifying Item are subject to availability.
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here https://samsungpromotions.claims/samsunglaunchoffers, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at www.samsungpromotions.claims/samsunglaunchoffers form part of the Terms and Conditions.
The Promoter
Promotion Period
Eligibility
Offer
Table 1 – Promotion Products and Corresponding Rewards
Promotion Product (SKU) (all colours/variants included) |
Reward For purchases during Promotion Period |
Samsung Galaxy Watch5/ Watch5 Pro SKU’s: Watch5 Pro: SM-R925FZKAEUA SM-R925FZTAEUA SM-R920NZKAEUA SM-R920NZTAEUA Watch5: SM-R915FZAAEUA SM-R915FZSAEUA SM-R915FZBAEUA SM-R905FZAAEUA SM-R905FZSAEUA SM-R905FZDAEUA SM-R910NZAAEUA SM-R910NZSAEUA SM-R910NZBAEUA SM-R900NZAAEUA SM-R900NZSAEUA SM-R900NZDAEUA |
Watch5 Pro purchases: Google Play Gift Code worth £100 for Participants in the UK, IOM or CI €100 unbranded pre-paid Mastercard for Participants in ROI |
Watch5 purchases: Google Play Gift Code worth £50 for Participants in the UK, IOM or CI €50 unbranded pre-paid Mastercard for Participants in ROI |
Table 2 – Participating Retailers
Territories |
Participating Retailers |
United Kingdom (including Isle of Man and Channel Islands) |
EE, BT, EE Business, BT Business, BT Enterprise O2, O2 Business, Three, Vodafone, Get Go Fone, VOXI, Argos, Amazon.co.uk, Amazon Business AO.com, Mobile Phones Direct, Currys LTD / Carphone Warehouse / Mobiles.co.uk / e2save.com / idmobile.co.uk, Harrods, John Lewis, N Brown, (Simply Be, Jacamo, Home Essentials, JD Williams, Ambrose Wilson, Maristoa, Fashion World & Premier Man), Selfridges, Very, Littlewoods, WHSmith International (InMotion), 4G Upgrades, Bechtle Ltd, BT Business Direct/BT Shop, Currys Business / Carphone Warehouse Business, Daisy Communications, Daisy Connect, Digital Wholesale Solutions (DWS), Onecom, Rewards Mobile, Voice Mobile, Samsung Experience Store, Partner Retail Services (PRS), Samsung Kings Cross, Samsung.com, Samsung Shop Online, Samsung Mobile Shop |
Republic of Ireland |
DID, 3 Ireland, Alpha Communications, An Post Mobile, Argos, Arkphire, Arnott’s (Expert), B4B telecoms, Bechtle Direct LTD, Brown Thomas (Expert),C&C Cellular, CarCom, Connections (Bantry), Connections (Macroom), Connections Limited, Currys PC World, DCB Group, DID Electrical, Dixons Travel, Egans Mobile Phone Store LTD, Eir, Eolas Technologie, Electro City, Euronics, Evros, Exertis Ireland, Expert, Fonua, Fun Tech, Future Business Intercommunications, Harvey Norman, Hubtec/The Cope, Indy Mobile, Irish Mobile, Irwin's Ltd, IT Quotes, JV Facility, Kelco Communications, Kerry Phone Group, King Communications, Littlewoods, Maher Communications Maynooth, MCT Retail (Virgin), Meteor, MPRS LTD, PG Communications, Phones Made Easy, Electro City, PowerCity, Samsung shop on-line (exertis Ireland), Shaw & Sons Dungarvin, Sim Local, Sky, Soundstore Ireland, South West Communications, Synchro, Talk to Me, TCCL (Virgin), Telfords Portlaoise, Tesco Mobile Ireland, The Mobile Phone Shop, The Smartphone Company, ThePhoneStores.ie, Three, Trinity Students Union (Refresh), Uparty, Very, Virgin Mobile Ireland, Vision iD, Vodafone Ireland |
Claims
GOOGLE PLAY TERMS & CONDITIONS
Unused Google Play Gift Codes (and unspent amounts already added to Google Play account) will expire on 27th August 2023. Valid for UK residents age 13+. Requires Google Payments account and internet access. Can only be used for purchases of Google Play credits. Usable for eligible items on Google Play only. Not usable for hardware and certain subscriptions. Other Limits may apply. Unless required by law, code is not redeemable for cash or other codes; not reloadable; cannot be combined with other non-Google Play balances in your Google Payments account, resold, exchanged or transferred for value.
For Claims by ROI Participants, use of the pre-paid Mastercard is subject to the following terms and conditions:
MASTERCARD TERMS & CONDITIONS
Use your Prepaid Mastercard anywhere Mastercard is accepted around the world. This card is issued by Transact Payments Limited pursuant to licence by Mastercard International. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission.
Privacy and Data Protection
General
The Promotion is governed by the laws of England and Wales.
About these Terms
Promoter
Promotion period
Eligibility for the Promotion
How to claim
General
Winners confirmed: Richard from Birmingham, Donna-Marie from Moray, Gerald from Glasgow, Connor from Henfield, Osasu from Armadale, Tracie from Wakefield, Andrew from Surrey, Robert from London, Tristan from Epson, Katrina from Wolverhampton, Rob from London, a person from Lancashire (not authorised to disclose first name), 2 people who have not authorised to disclose their details.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Table 1
Quantity |
|
Galaxy Book Pro 360 5G, Galaxy Tab S8 Ultra, Galaxy Watch4 40mm, Galaxy Buds Pro |
1 of each device as bundled prize |
Galaxy Book Pro 360 5G |
2 |
Galaxy Tab S8 Ultra |
1 |
Galaxy Tab S8+ |
2 |
Galaxy Watch4 40mm |
1 |
Galaxy Watch4 44mm |
1 |
Galaxy Buds Pro |
5 |
Galaxy Buds 2 |
2 |
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
About these Terms
Promoter
Promotion period
Eligibility for the Promotion
How to claim
General
Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at www.samsung.com/uk/boost or www.samsung.com/ie/boost form part of the Terms and Conditions.
The Promoter
Promotion Period
Eligibility
Offer
Entry
Privacy and Data Protection
General
If you want a copy of these terms in an alternative format such as Braille or large print, contact our Customer Service team smarty.co.uk/contact
Formoreinformationonouraccessibilityservicesseesmarty.co.uk/accessibility
Activating your SIM means that you accept these terms.
1 Who’s who and what’s what
1.1 When we say:
(a) ‘we’, ‘us’ or ‘our’, we mean Hutchison 3G UK Limited, trading as SMARTY
(b) ‘you’ or ‘your’, we mean you, the customer
(c) ‘agreement’, we mean your agreement with us.
1.2 The glossary, found at the end of these terms, lists some useful definitions we use in these terms.
2 About your agreement
2.1 Your agreement is made up of these Terms and Conditions and your Price Guide smarty.co.uk/priceguide
Additional terms may apply to any promotional or special offers from time to time.
2.2 Your agreement is personal to you. You’re obliged to do what you’ve contracted to do, unless we write and say you can
do something outside this agreement. Unless we give you permission (acting reasonably), you can’t pass your rights or
responsibilities to anyone else – even if we give you more than one SIM or you give your device to others. It’s your
responsibility to make sure the SIMs are only used to access our service, as permitted in this agreement.
2.3 This agreement doesn’t cover:
(a) Products or services you buy while using our service; or
(b) The supply of your device (SMARTY does not supply devices and manufacturers aren’t related to us).
3 Variations to your agreement or prices
3.1 We may vary any of the terms of your agreement, including our Plans, or prices, on the following basis:
(a) Any updated Plans and new terms will be available on our website, or by request to our Customer Service team;
(b) We’ll let you know at least one month in advance if we decide to:
(i) discontinue your Plan; or
(ii) make any variations to your agreement which are (in our reasonable opinion) likely to be of material detriment to you.
3.2 You’re free to stop using our service if we make such variations, but if you carry on using our service after any variation or
change, you’ll be deemed to have accepted thevariation.
4 What we’ll provide for you – a phone number and SIM
4.1 We’ll open an account for you and provide you with a SIM and a phone number (and we may agree to provide you with
additional SIMs and phone numbers on request).
4.2 Each SIM remains our property at all times. You’re being allowed to use the SIM by us on a limited licence to enable you
to access our service, in accordance with the terms of this agreement. We may recall the SIM(s) at any time for upgrades,
modifications, misuse or when your agreement ends. You can only use the SIM to obtain service from us.
4.3 Each SIM may only be used in devices which are enabled for our service and are authorised by us for connection to our network.
Any attempt to use the SIM in other devices may result in serious damage to the device and may prevent you from being able to
use it, including the making of emergency calls. In these instances, we are not responsible for any such damage or usage problems.
4.4 If you’re a phone customer, you can move your existing number to us with a Porting Authorisation Code (PAC). Once we’ve
verified these details, we’ll tell you the date when your number will be moved. If the move is delayed and is our fault, you
may be entitled to compensation in the form of a one-off reimbursement of a portion of your charges. Contact our Customer
Service team to find out more.
The service
4.5 Once you’re connected to SMARTY:
(a) We’ll provide you with access to ourservice.
(b) Premium Services (including but not limited to premium SMS, premium voice, short codes, carrier billing (also known as
charge to bill or pay for it) are not available withSMARTY.
(c) You can make international calls and roam abroad with SMARTY. To do so, you will need to purchase a Cash Add-on.
(d) You can make free calls to emergency services from your phone by calling 999 or 112.
(i) when you’re outside of our coverage area in the UK, your phone will try to locate another mobile network so
that you can try to contact the emergency service (however, neither your mobile telephone number or your
location data will be transmitted in thesecircumstances).
(ii) emergency service calls cannot be made using Skype (or certain other voice over IP services) on your phone
– if you do wish to call the emergency services, you’ll need to make a normal voice call from your phone.
(iii) if you have difficulties hearing or are speech impaired and you need emergency assistance, you can send a text
message with details of your location to 999 or 112 – the text will be converted and passed to the appropriate
emergency service but you’ll need to register your phone before you can use this service – details on how to do
this are available at emergencysms.org.uk
(e) If you have a device, other than a phone, capable of making telephone calls, you may be able to use this to make free
calls to Emergency Service in the UK by calling 999 or 112, however your Location Data may not be transmitted to the
emergency service in these circumstances.
4.6 You may also be able to upload and send your own content using our service. You grant us an irrevocable, royalty free,
perpetual and worldwide licence to store, transmit or otherwise deal with any content you upload. All content will be dealt
with in line with our privacy policy.
4.7 We may:
(a) Change or withdraw some, or part, of our services from time to time. This may be because of changing technologies,
obsolescence, new or different product features, changing content providers or the need to remove, replace or modify
content. Depending upon the changes that are made, you may have a right to end this agreement, as explained in
Sections 4 and 10.
(b) Also change how our services are presented and delivered to your device or are otherwise made available to you.
We can change the way they’re presented, delivered or otherwise made available to you at any time.
Limitation of SMARTY service
4.8 We’ll always try to make our service available to you. However, our services are only available within our coverage area in
the UK and abroad. Within this, there may be areas where you don’t have access to all of our services, or where coverage
is otherwise limited or unavailable. For more information about coverage, take a look at smarty.co.uk/coverage
Disruption to SMARTY Services
4.9 There may be situations when our services are not continuously available or the quality is affected, so we can’t guarantee
continuous fault-free service. For instance:
(a) When we need to perform upgrades, maintenance or other work on our network
(b) When you move outside our 3G service area while you’re on a call (in this case calls may not be maintained);
(c) When you’re in areas not covered by our network. In these cases our service relies on other operators’ networks
where we have no control; and
(d) Because of factors outside our control, such as the features or functionality of your device, regulatory requirements,
lack of capacity, interruptions to service from other suppliers, faults in other communication networks, the weather
or radio interference caused by hills, tunnels or other physical obstructions.
5 What you’ll do in return Personal Security
5.1 As we own the SIM and it remains our property, you must ensure that you keep the SIM safe and secure while it’s in your
possession and you must ensure that you’re able to return it to us, if required.
5.2 You must keep all PINs and passwords secure and confidential.
5.3 You should immediately change your PIN or password if you become aware that someone is accessing service on your
account without your permission.
Responsible use – How you use our service
5.4 You may only use SMARTYServices:
(a) As laid out in this agreement; and
(b) For your own personal use. This means you must not resell or commercially exploit any of our services or content.
5.5 You must not use SMARTY Services, the SIM or SMARTY phone number or allow anyone else to use our services, the SIM
or SMARTY phone number for illegal or improper uses. For example:
(a) For fraudulent, criminal or other illegal activity
(b) In any way which breaches another person’s rights, including copyright or other intellectual property rights
(c) To copy, store, modify, publish or distribute our services or their content, except where we give you permission
(d) To download, send or upload content of an excessive size, quantity or frequency. We’ll contact you if your use is
excessive;
(e) In any way which breaches any security or other safeguards or in any other way which harms or interferes with our
network, the networks or systems of others or our services; or
(f) To use or provide to others any directory or details about our customers.
5.6 You must co-operate with us and follow our reasonable instructions to ensure the proper use and security of your account.
This includes (but is not limited to) any instructions from us to update the settings on your device in which you’re using our SIM.
5.7 If anyone makes, or threatens to make, any claim or issue legal proceedings against you relating to your use of our services,
you’ll notify us of this immediately and, at our request, immediately stop the act or acts complained of. If we ask you to, you
must confirm the details of the claim(s) inwriting.
5.8 We have published an acceptable use policy and a traffic management policy which will provide more details about the
rules for use of certain our Service in order to ensure that:
(a) The use of our service is notexcessive;
(b) To combat fraud; and
(c) Where the service we offer, or may introduce, require certain rules to ensure they can be enjoyed by our customers.
Such a policy may be amended from time to time, for instance, if we discover that our service is being used for
fraudulent purposes, or excessive use of our service is causing problems for us, our systems, or for other users, or if
we introduce new services which require certain rules to ensure that such new services can be enjoyed by our
customers. Again, we’ll let you know if this happens.
Responsible use – How you use the Messaging Service
5.9 While using the Messaging Service, you must not send or upload:
(a) Anything that is copyright protected, unless you havepermission
(b) Bulk or commercial communications or other unauthorised communications, or knowingly send any viruses; or
(c) Anything that is obscene, offensive, abusive, defamatory, menacing, harassing, threatening or is unlawful in any other way.
5.10 We may put limits on the use of certain services, such as Messaging Services. For example, we may limit the size of
messages or storage space.
5.11 While we have no obligation to monitor the Messaging Service, if you use the service in a manner that we deem contrary
to normal consumer activities, we reserve the right to stop your service without notice. You may still be charged for any
content which is blocked or removed.
Responsible use – How you use Age Restricted Service
5.12 If you’re under 18, you’re not permitted to access our Age Restricted Service. If you’re 18 or over and you access the Age
Restricted Service, you must not show or send content from the Age Restricted Service to anyone under 18. You must also
ensure that you have deactivated any access to Age Restricted Service if you let anyone under 18 use your device.
5.13 You accept that we cannot control access to Age Restricted Services obtained over WiFi.
Responsible use – How you use SMARTY Services outside the UK
5.14 If you use SMARTY Services from a country outside the UK:
(a) Your use of the SMARTY Services may be subject to laws and regulations that apply in that other country.
We’re not liable for your failure to comply with those laws or regulations.
(b) You will be roaming on another operator’s networkso:
i) you may not receive the same level of coverage and speed as you’re used to on the SMARTY network.
We have no liability if you are not able to access services abroad, or if the quality of any other operator’s
network services differs from those provided on the SMARTY network and;
ii) we accept no responsibility for information processing when it leaves our control.
(c) If you’re travelling in theEU:
i) you will be subject to our data fair use limit of 2019GB each month
ii) you will receive a notification when you reach 80% of your 19GB limit and once it’s reached. If you need more
data you can purchase a DataAdd-on.
5.15 You can use your unused Data Add-on in the UK or you can use it next time you need it to roam.
5.16 You may accidentally roam if you’re in an area close to national borders because your Device picks up a network signal
across the border. If this is the case then you may be charged as if you were roaming on an international network.
Paying your Charges
5.17 Where applicable, any credit or allowances contained on your account will be reduced each time you use or incur Charges for
SMARTYservices. You may only use Add-ons to obtain credit or allowances for access to SMARTYservices that are outside
your Plan. Add-ons and any credit or allowance on your account are not redeemable for cash under any circumstances.
5.18 Add-ons are automatically activated on your account.
5.19 Add-ons will not expire as long as your account is active.
5.20 If you use your device to buy goods and services from third parties, you’re responsible for paying any bills they may send to you.
5.21 To protect you against fraud, we may place limits on the amount of credit that can be activated on your account. We may
vary these limits from time to time.
6 Your Rights – Complaints
6.1 If you’re unhappy about any aspect of our service, you should contact Customer Services.
6.2 We’ll investigate any complaint in accordance with our customer complaints code, after which we’ll contact you with the results.
A copy of our customer complaints code can be viewed on our website at smarty.co.uk/complaints or you can request a copy by
contacting SMARTY. If we are unable to resolve your complaint, you may, depending on the nature of your complaint, be
entitled to ask Ombudsman Service: Communications to consider your complaint for you. Their website address is:
ombudsman-services.org Alternatively, if your complaint is about a purchase you made online and we have been unable
to resolve your concerns through our complaints process, you can submit your complaint through the European Commission’s
online dispute resolution platform, which can be found at the following website address: ec.europa.eu/consumers/odr/
6.3 See Section 12 for information about data protection and privacy complaints.
7 Our Rights – Intellectual Property
7.1 All rights, including copyright in our service and their content, belong to us, or our licensed source, such as a content
provider. We reserve all our rights.
7.2 The ‘SMARTY’ branding including all related images, logos and names on our service are proprietary marks of our group
of companies. We reserve all ourrights.
8 Suspension of your service
8.1 We may Suspend any or all of our services you use without notice if:
(a) We reasonably believe you have provided us with false or misleading details about yourself as set out in Section 12;
(b) We advise you that your excessive use of our services (as may be defined in accordance with Section 5.8 above)
is causing problems for other users, and you’re continuing to use our services excessively;
(c) We believe your SIM has been lost, stolen or is being used in a way not permitted by this agreement;
(d) We reasonably believe that you have used our services, the SIM(s) or a SMARTY phone number for illegal or improper
purposes in contravention of our responsible use requirements in Section 5 above;
(e) We receive a serious complaint against you which we believe to be genuine (for example, if we receive a complaint
that you’re using our services in any of the ways prohibited in Sections 5.5, 5.9 and 5.12). If this happens, we’ll deal
with the complaint in the manner set out in Section 6; or
(f) We’re required to suspend your service by the emergency services or other government authorities.
(g) You have not activated an Add-on on your account or undertaken any chargeable events or activities (for example,
made telephone calls, sent text or photo messages, accessed content or the internet or any other our services for
which a charge is made) using any credit or allowance on your account within the preceding 6 month period. If you
do not have an Active Add-on on your account, your phone will continue to be capable of receiving incoming calls
for the periods set out in the Price Guide and other customer documentation; and/or
(h) If your account balance drops below zero and you have failed to purchase and activate an add-on or otherwise make
a payment to us to clear such negativebalance.
8.2 If we suspend any or all of your services, you’ll still be able to make emergency calls (unless they’ve been suspended
at the request of the emergency services).
8.3 If your service is suspended, we may agree to re-connect you if you ask us to do so and there may be a re-connection
charge for this.
9 Ending this agreement and Disconnection of your service
9.1 You may end this agreement by stopping your use of service at any time.
9.2 We may end this agreement in the following ways:
(a) On 30 days’ notice. We can end this agreement by giving you at least 30 days’ notice. Your agreement will finish
at the expiry of the 30 day notice period or a later date which we specify.
(b) For non-use or non-payment of your service. We will terminate your service if you have not purchased a plan,
within the preceding 6 month period. We will contact you 40 days before we Disconnect, where you’ll have the
opportunity to keep your account live by purchasing a new plan. We Disconnect you for non-use of service as set
out in this section any unused credits or allowances on Add-ons remaining on your account on Disconnection will be
forfeited.
(c) Because of your conduct. In the following cases, we may end your agreement immediately:
(i) if we have the right to Suspend your service on any of the grounds in Section 9 and we believe that the grounds
are serious and have not been, or are unlikely to be, rectified;
(ii) if we believe that your communications or actions with regard to our Customer Support or any of our retailers
or agents, or your use of our service, are jeopardising the operation of the network, or are of an unacceptable
nature; or
(iii) in the event of your death.
(iv) where you have used the service in a way not consistent with the ordinary use of a consumer.
9.3 No network access for our service. We may end your agreement if we no longer have access to other operators’ networks
which we need to provide our service, or if we are no longer able to provide our service due to factors beyond our control
or because we cease business. If reasonably possible under these circumstances, we’ll endeavour to provide you with such
notice as is practical.
10 Effect of this agreement ending
10.1 If this agreement ends, we’ll close your account and Disconnect you and you’ll not be able to use our service. In addition,
you’ll lose your phone number unless you have made a request for your number to be ported prior to Disconnection.
10.2 If we end the agreement due to your conduct, then any unused credits or allowances will be forfeited.
11 Liability – Limits on our liability
11.1 All of our obligations to you relating to our service are set out in this agreement. If you wish to make any variations
to this agreement or rely on any other term, you must obtain our agreement to the variation or term in writing.
11.2 Except as set out in 11.3:
(a) All other terms, conditions and warranties relating to our service are excluded;
(b) Our entire liability to you for something we do or don’t do will be limited to £3,000 for one claim or a series of related
claims; and
(c) We are not liable for any loss of income, business or profits, or for any loss or corruption of data in connection with the
use of our service. We are not liable for any loss or damage that was not reasonably foreseeable when you entered
into the agreement.
11.3 Nothing in this agreement removes or limits our liability for fraud, for death or personal injury caused by our negligence or
for any liability which can’t be limited or excluded by applicable law. If you’re a consumer, the terms of this agreement will
not affect any statutory rights which you have, which cannot be excluded by this agreement. For more information on your
statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
Our service – areas where we have no responsibility
11.4 We’ll try to ensure the accuracy, quality and timely delivery of our service. However:
(a) We accept no responsibility for any use of, or reliance on, our services or their content, or for any disruptions to, or
any failures or delays in, our service. This includes, without limitation, any alert service or virus detection service; and
(b) Subject toSection 11.3 we do not make any representations as to the accuracy, comprehensiveness, completeness,
quality, currency, error free nature, compatibility, security or fitness for purpose of our service or their content.
They’re provided to you on an ‘as is’ basis; and
11.5 We’ll not be liable:
(a) For any loss you may incur as a result of someone using your PINs or passwords, with, or without, your knowledge; or
(b) If we cannot carry out our duties, or provide our service, because of something beyond our control.
Others’ content and service – areas where we have no responsibility.
11.6 You may be able to use ourservice:
(a) To upload, email or transmit content using our service; and
(b) To access content which is branded or provided by others and to acquire goods and service from others. Where we
provide you with such access, all we do is transmit the content to you and we do not prepare or exercise control over
the content, goods or service. We are not responsible or liable in any way for, and do not endorse, any of this content,
goods or service.
11.7 This Section 11 will apply even after this agreement has ended.
12 Privacy Notice and Your Information
12.1 We’ll only use your personal information in accordance with this notice and applicable UK data protection and privacy
legislation. Please read all of this notice and feel free to contact us at the address below with any questions.
12.2 Whenever you provide us with personal information about yourself you agree that it will be true, complete and accurate.
You must tell us if this informationchanges.
12.3 If you provide us with information about another individual you must have their agreement to do so or be acting with legal
authority.
12.4 If we reasonably believe that you have supplied us with false or inaccurate information, or if we suspect fraud, we may
delay your Connection or suspend your access to our service until an investigation has been completed to our satisfaction.
12.5 ‘Your Information’
(a) By ‘YourInformation’ we mean information that you give us orthat we obtain about you as a result of any application
orregistration for, and use of our service. It may include your name, current and previous address(es), date of birth,
telephone andfax numbers, gender, email address, employment andlifestyle information, bankandcredit or debit
card information, and information obtained from credit reference and fraud prevention agencies, marketing
organisations and those who provide service to us, and may include information from other countries.
(b) While you’re a customer of ours, we’ll also acquire and process information about your use of our service, including
Location Data, your Communications Data, your phone telephone number, the unique code identifying your phone and
SIM, and your account information including contact historynotes.
(c) Some of the information we collect about you may be classified as ‘sensitive’ (such as visual or hearing impairments)
and we’ll ask your permission if we wish to use or share this information.
12.6 Use of ‘Your Information’
We may process ‘Your Information’ for a number of purposes including:
(a) Credit Referencing, Identity Checks and Fraud Prevention
(i) we may check and share your details with fraud prevention agencies and we’ll record (and pass to the fraud
prevention agencies) details of any false or inaccurate information provided by you or where we suspect fraud.
Records held by fraud prevention agencies will also be used by us and other organisations to help prevent fraud
and money laundering, for example, when checking details on applications for credit and credit related or other
facilities, managing credit and credit-related accounts or facilities, recovering debt, checking details on
proposals and claims for all types of insurance and checking job applications and employees. Those fraud
prevention agencies may disclose information to law enforcement agencies where requested and necessary for
the investigation of crime. We and other organisations may access and use (from a country other than the UK)
the information recorded by fraud prevention agencies. Our legal basis we rely on to process Your information
in this way is our legitimate interests in order for us to manage our relationship with you.
(ii) we may also use and share your details for the collection of any debts owed by you. This may include the use of
debt collection agencies to collect debts on our behalf or may include the assignment of debts to a third- party
company. The assignment of debts will involve the sale of your debt and account information to a third-party
company – this information may include your name, address and contact data, year of birth, debts owed,
payment history and other information necessary to help recover the debt. Our legal basis we rely on to process
Your information in this way is our legitimate interests in order for us to manage our relationship with you.
(iii) we may also pass and share information to other communications service provider and network operators for
the detection and prevention of theft and fraud. Our legal basis we rely on to process Your information in this
way is our legitimate interests in order for us to manage our relationship with you. You can ask us at any time for
details of the fraud prevention agencies to whom we disclose and obtain information about you.
(b) Account and Service Management
(i) to process applications, registrations or orders made by you, to create and administer accounts, to calculate and
charge for our service, to produce any necessary invoices or billing statements, and to provide customer service
including the management of any complaints or queries. Our legal basis we rely on to process Your information in
this way is our legitimate interests in order for us to manage our relationship with you;
(ii) to supply any products, service or information requested by you and/or which we may provide. Our legal basis
for doing this is our legitimate interests in order for us to manage our relationship with you;
(iii) Billing management which may involve the use of Your information. We deploy a balance of technical, logical
and security controls to protect the processing of Your information on the Smarty network. Our legal basis we
rely on to process Your information in this way is our legitimate interests in order for us to manage our
relationship with you;
(iv) to update your device remotely ‘over the air’ with software updates and to investigate and resolve any service
related queries made by you. Our legal basis we rely on to process Your information in this way is our legitimate
interests in order for us to manage our relationship with you;
(v) to process data revealing the geographic location of your device in order to provide location based service
requested by you and which may be provided by us or by third parties on behalf of us, or where you request
location based service directly from third parties. Your location data will be transmitted when calling the
emergency services from your phone within our coverage area in the UK. However, if you call emergency
services when you’re outside our coverage area in the UK, your telephone number and your location data will
not be transmitted. If you call emergency services in the UK but using device other than a phone, such as a
Tablet, with calling capability, your location data will not be transmitted. If you’re roaming abroad and need to
make to call emergency services, you’ll need to dial 112 which is recognised by most mobile operators worldwide
– this will connect you to the local emergency services. Our legal basis we rely on to process Your information in
this way is for performance of contractual obligations between you and us;
(vi) we may monitor and record calls and messages from you and our Customer Support for training and quality
purposes. Our legal basis we rely on to process Your information in this way is our legitimate interest and/or
to enable us to improve and develop our business operations and services;
(vii) please be aware that when you call our Customer Support team, your phone number will automatically be
presented to our Customer Support so that we are able to provide you with integrated customer service and
for security purposes. Our legal basis we rely on to process Your information in this way is our legitimate
interest and/or to enable us to improve and develop our business operations and services;
(c) Marketing and keeping you informed
(i) to carry out analysis of your information, in order to develop our relationship with you, to develop and
personalise our services and to present and deliver these to your device. Our legal basis we rely on to process
Your information in this way is our legitimate interest and/or to enable us to improve and develop our business
operations and services;
(ii) to keep you informed about our services, developments, pricing, special offers, and any discounts or awards
which we believe may be of personal interest to you, or which you may be entitled to. We may keep you up to
date directly to your device, and by post, telephone and by electronic messaging such as phone text and picture
message, email voice, audio and videomail subject to any preferences indicated by you. You can contact us at
any time to ask us not to use your location or Communications Data’ for marketing purposes or if you would
prefer not to receive direct marketing information, simply login to smarty.co.uk and update your preferences
in Account settings. Our legal basis we rely on to process Your information in this way is our legitimate interests
and/or your consent;
(iii) to tell you about the products and special promotions of carefully selected partners (subject to your
preferences) and allow you to receive advertising and marketing information from them but without passing
control of your information to the third party concerned. You can update your preferences at any time as
described above. Our legal basis we rely on to process Your information in this way is our legitimate interests
and/or your consent;
(iv) to carry out market research;
(v) to carry out activities necessary to the running of our business, including system testing, network monitoring,
staff training, quality control and any legal proceedings. Our legal basis we rely on to process Your information
in this way is for our legitimate interests in order to conduct and manage our business, for the performance of
our contract between you and us; or in connection with legal proceedings (i.e. the establishment, exercise or
defence of any legal claims);
(vi) to carry out any activities or disclosures to comply with any regulatory, government or legal requirement;
(vii) we may enter your name, address and telephone number in a publicly available directory enquiry service and
directories operated by us or by a licensed third party operator such as BT, subject to your preferences and
only where you have given uspermission;
(viii) we may share your information with other members of our group of companies, and with our, or their, partners,
associates, agents and contractors who provide services to us, and for the purposes of pursuing our legitimate
interests, including people who are interested in buying our business. These may include people and companies
outside the European Economic Area (the ‘EEA’) which consists of the European Union Member States together
with Iceland, Liechtenstein and Norway;
(ix) we may also use data processors – someof whom may be basedoutside theEEA– to process data on our behalf and
who provide specific service to us and our group of companies. Certain services may be provided by our suppliers
in India. If we do this, we’ll ensure that your information is processed to the same UK standards adopted by us;
(x) we may retain your information for as long as is necessary for the purposes detailed in this notice and until
charges for service cannot be lawfully challenged and legal proceedings may no longer be pursued. Generally,
we’ll keep your communications data for up to one year. Your account information will be kept after your
relationship with us ends to comply with legal and regulatory obligations.
12.7 When you make a call, the calling line identity (CLI) of your phone (your phone number) will be displayed on the phone of
the person you call. If you do not wish your CLI to be displayed and/or transmitted you should consult your phone user
guide or contact Customer Service. Your CLI cannot be blocked when calling the emergency service, or when sending
a text, picture, or video message.
12.8 You must keep any passwords and PIN numbers relating to your account and our service safe and secure. You must not
share them with anyone else. If you find or suspect that anyone else knows your passwords or PIN numbers, or can guess
them, you must contact us immediately via webchat ask us to change them. This is your responsibility.
12.9 You have the right to obtain a copy of the personal data which we may hold about you. Please write to the Data Protection
and Privacy Officer, Hutchison 3G UK Ltd., Star House, 20 Grenfell Road, Maidenhead, SL6 1EH. Alternatively, email:
[email protected] We may ask you to provide proof of your identity and residence and may charge £10 to cover our
administrative costs.
12.10 If you have any questions about this notice or the way in which your information is processed, please contact the
Data Protection and Privacy Officer, by writing or sending an email to the above addresses.
12.11 If we change this notice we’ll post the amended version on our website so you always know how we’ll collect, use
and disclose your information. See smarty.co.uk
Where will we transfer Your Information
12.12 Your Information will be processed both within and outside the European Economic Area (EEA).Where we transfer
Your Information outside of the EEA, we will implement appropriate and suitable safeguards to ensure that such
personal information will be protected as required by applicable data protection law. These measures generally include:
a) Commercial terms to safeguard the processing of YourInformation.
b) Technical security standards commensurate the nature of data being processed.
For further information as to the safeguards we implement please contact our Data ProtectionTeam at the contact details
set out in section 12.9.
Your Rights
12.13 You have certain rights with respect to Your Information. The rights may only apply in certain circumstances and are
subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using
the contact details set out in section12.9.
Summary of your rights
Right of access to your personal information |
You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions. |
Right to rectify your personal information |
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete. |
Right to erasure of your personal information |
You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation. |
Right to restrict the use of your personal information |
You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection. |
Right to data portability | You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means. |
Right to object to the use of your personal information |
You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, including profiling (to the extent it relates to direct marketing). |
Right to object to decision which is based solely on automated processing |
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention. |
Right to withdraw consent | You have the right to withdraw your consent at any time where we rely on consent to use your personal information. |
Right to complain to the relevant data protection authority |
You have the right to complain to the relevant data protection authority, which is, in the case of SMARTY, the Information Commissioner's Office, where you think we have not used your personal information in accordance with data protection law. |
Notification of changes
12.14 If we change this notice we will post the amended version on our website so you always know how we will collect, use and
disclose your information. See smarty.co.uk
13 Notices
13.1 Our website is a source of information that you may find useful when using our service – it’s the most up to date source of
information about us and our service. You may find it useful to refer to when using our Service.
13.2 If we need to send any notices under this agreement to you, we’ll do this by communicating them to you via phone, text
message, electronic messaging, email, or mail.
14 SMARTY Group Plans
14.1 The following terms apply to customers who are in a SMARTY Group Plan. By creating or joining a SMARTY Group you agree
to be bound by the terms and conditions set out below.
14.2 SMARTY Groups allows a group owner to manage multiple accounts from a single place. Group owners can invite family and
friends to a group to benefit from a discount.
14.3 In order to create a SMARTY group and be a group owner you must be 18 years or older and be an existing customer. Group
owners may invite up to 7 personal friends or family members to join their group.
14.4 A group has one owner and must consist of at least 2 SMARTY accounts and no more than a total of 8, including the group
owners. Once the group has been created you are not permitted to transfer group ownership within the group.
14.5 A group owner is the account holder and responsible for all future activity on member accounts and managing and paying for
all accounts within a group. Only the group owner is permitted to make any changes to the accounts.
14.6 Each additional SIM must have a unique email address. Multiple SIMs cannot be linked to the same email address.
15 SMARTY Group Plans and Benefits
15.1 Group owners can view all members usage including use of data and the members call data records. Customer Support is
only able to discuss details of the members accounts with the group owner.
15.2 Group owners have the ability to choose any data plan for any group member to suit every member's needs.
15.3 As a group owner you save 10% on every SIM in your group. The 10% saving is in addition to SMARTY's data discount for
unused data available on most plans.
15.4 Please note that if you already have a promotional discount the 10% group discount will only be applied to your plan once
your promotional discount ends. If you have a promotional discount that doesn't expire you will retain your promotional
discount and will not receive a group discount.
15.5 The group discount will be applied at the end of the relevant plans billing cycle and after any data discount for unused data
that might be due depending on the plan selected.
16 SMARTY Group Plans Payment
16.1 Group owners are responsible for all future activity, settings and payments for every member account within the group. All
member accounts within a group will be on the group owner's confirmation email when the plans successfully renew. Payment
is made in advance, so group owners are fully in control.
16.2 All members use the group owner's payment method. Once a new member has accepted a group owners' invitation and
joined their group the group owner will receive an email confirming: (i) plan details; (ii) monthly charges for the new members
account; and (iii) when the next payment is due. The group owner will also be able to schedule a plan change regardless of
the plan a member joins the group with.
16.3 Group owners may update their payment settings at any time. This will automatically update payment settings for all member
accounts in the group. The payment settings available are (a) payment details saved for future use; and (b) auto-renewal for
each plan within the group. Please note that where auto-renewal is selected it will be applied to every plan within the group, it
is not possible to select auto-renewal to apply to individual plans.
16.4 Group member payment dates will not be aligned to the group owner's payment cycle and these cannot be changed. If you
were already a SMARTY customer when you joined a group you will maintain your auto renew settings where the group
owner has selected to save their payment method. Please note the group owner may amend these at any time.
16.5 Any payment method linked to a group members account will be replaced with the group owner's payment method. Previously
stored payment methods linked to group member accounts will be removed and group members will no longer be able to
update payment settings via their account.
16.6 All purchases and payment settings will be managed from the group owners account. Group members will not be able to
make purchases or payments from their accounts.
16.7 All email notifications will be sent to the group owner. Group members will still receive service notifications via SMS.
16.8 It is important to note that Adult content settings, reporting a lost or stolen SIM, and the ability to terminate the account will all
be managed through the group owner's account.
17 What can Group Members see and/or do?
17.1 Group owners will have the ability to see all group members plans, usage and call history from the date the group member
joins the group.
17.2 Group members can see their own plans, data usage and call history. As a group member you can also edit your own
personal details (i.e. email, password and address).
17.3 Other group members will not have access to any other group member's account through their account, unless they are a
group owner.
18 Existing Offers
18.1 If you have an active offer that expires after a specified time, your group discount will be applied after your current offer
expires.
18.2 If you have an active never expiring offer, then you'll keep your offer and the group discount won't be applied to your monthly
bill. The same applies to every member in your group.
19 Removing Members from SMARTY Group Plans
19.1 If you're a group owner and you'd like to remove a specific member from your group plan you can contact Customer Support
through webchat. You will need to verify you're the group owner, and that the member account has the right permissions to be
transferred to a regular SMARTY account. The group member will receive a notification that they've been removed from your
group and to enter their own payment method to continue their service.
(a) How do I leave a group plan? Group members that would like to be removed from a group plan will need to speak to
their group owner and ask them to contact Customer Support through webchat. They'll be asked to verify that they're the
group owner, and that your member account has the right permissions to be transferred to a regular SMARTY account.
(b) Group members that are removed from group plans will receive a notification that they've been removed from the group
and will be required to enter their own payment method to continue using the service.
20 Variations to your agreement or prices
20.1 We may update SMARTY Group terms, any updated terms will be available on our website, or by request to our Customer
Support team. We'll let you know at least one month in advance if we decide to: (i) discontinue SMARTY Groups; or (ii) make
any variations which are (in our reasonable opinion) likely to be of material detriment to you. You're free to stop using our
service if we make such variations, but if you carry on using our service after any variation or change, you'll be deemed to
have accepted the variation.
21 How do I leave SMARTY If I’m in a SMARTY Group Plan?
21.1 If you're a group member, you can text PAC to 65075 to leave and keep your number or STAC to 65075 to leave without
taking your number. If you request a code, you'll see it on your dashboard. If you use your code, you'll see that your account
has closed next time you log in. Your group owner will be notified by email.
21.2 #]If you're a group owner you can request a PAC to leave and keep your number or STAC to leave without taking your
number through your online account settings. You can also text PAC to 65075 or STAC to 65075, or request a PAC or STAC
through support webchat. If you request a code, you'll see it on your dashboard. If you use your code, you'll receive a
notification and see that your account has closed next time you log in. You'll maintain ownership of your group member
accounts even after you close your SMARTY account, and will have access to your member accounts using the same login
details.
21.3 If you're a group owner and you'd like to close a group member account:
(a) you can request a PAC to close and keep their number, or STAC to leave without taking their number through their
online account settings. Alternatively, you can also request a PAC or STAC for that member account through support
webchat.
(b) If you request a code for a group member, you'll see it on their dashboard when you switch to their account. If their code
is used, you'll receive an email notification and see that their account has closed next time you switch to their account.
You'll still be able to view that member's payment history even after it's closed. You can request to remove their account
from your group through support webchat.
22 How to request a replacement SIM from a SMARTY Group Plan
22.1 Visit our support article "What to do if your SIM card gets lost or stolen". If you're a group owner and you'd like to request a
replacement SIM for one of your group members, contact support.
23 Other terms
23.1 This agreement is governed by English law unless you live in Scotland in which case, it will be governed by Scottish Law.
Each of us agrees to only bring legal actions about this agreement in a UK court.
23.2 If you, or we, delay, or do not take action, to enforce our respective rights under this agreement, this does not stop you,
or us, from taking action later.
23.3 Ifany of the terms in this agreement are not valid or legally enforceable, the other terms will not be affected. We may
replace any item that is not legally effective with a similar term that is.
23.4 We may assign or transfer some or all of our rights and obligations under your agreement to a party who agrees to continue
complying with our obligations under this agreement (so far as such obligations are relevant to the assigned or transferred rights),
provided that your rights under the agreement or any guarantees given by us to you’re not affected. No other person
(other than our assignee(s), if any) may benefit from this agreement.
23.5 In exceptional circumstances, a government authority may order the reallocation or change of phone numbers, in which case
we may have to change your phonenumber.
23.6 You confirm that you have full contractual capacity to agree to the agreement and are able to pay the Charges.
23.7 Our registered company number is 03885486 (England and Wales) and our registered office is at Star House, 20 Grenfell Road,
Maidenhead, Berkshire SL6 1EH.
Glossary.
Specific words and phrases that need further explanation.
Additional Service: additional, optional or extra service which you choose to use which are not Service that are part of your
Plan or Out of Bundle Service (for example, they may include (but they’re not limited to) add-ons, Premium Services, short codes
international service, directory enquiry service, any other service listed in our Price Guide under the ‘special charges’ or ‘other
service’ sections, calls to non-geographic numbers (such as calls to 084, 087), content or applications you may buy and/or any
third party service).
Add-on means: a voucher or any other payment mechanism or receipt used to buy a specific service and which requires an
active Plan on your account for use (as detailed in the Price Guide).
Age Restricted Service: any service for use only by customers 18 or over.
Charges: charges for access to, and use of, our service as set out in the Price Guide. These charges may cover (without
limitation) fixed periodic charges, including your Monthly Charge (if any), usage charges (for example, charges for Out of Bundle
Service or Additional Service), account administration fees, fees for Connection and re-Connection and any costs incurred in
collecting outstanding payments from you.
Communications Data: information about the routing of service, calls and messages you make and receive, the date, time,
duration and cost of these, and information about the identity of your device and SIM.
Connection: the procedure by which we give you access to our service. ‘Connect’, ‘Connecting’, and ‘re-Connection’ have
corresponding meanings.
Device: the Device or phone that is authorised by us for Connection to our network which is used to access our service,
excluding all Accessories.
Disconnection: the procedure by which we stop your access to your service. ‘Disconnected’ and ‘Disconnecting’ have
corresponding meanings.
Location Data: data indicating the geographical location of your device when using our service or when your device is switched on.
Messaging Service: any email, fax and voicemail Service, text(SMS) and multimedia messaging Service (MMS), personal
information management and other message or communication facilities which let you communicate with others.
Out of Bundle Service: any standard Service (i.e. calls and texts to standard UK mobiles and UK landlines (to avoid any doubt,
calls to standard UK landlines do not include calls to non-geographic numbers, such as 084 and 087) and/or UK data) you use
when you exceed any inclusive allowances which may be included in your Plan (if any) or, if you do not have any inclusive
allowances with your Plan, any standard Service you may use.
Plan: our current Plans available for you to select that are set out in the Price Guides as well as any other Plans we may introduce
in the future. There may be more than one Plan available for you to choose from and if so, you’ll be required to select one before
you’re Connected to us. Depending upon the Plan you choose, you may receive an allowance (made up of units) which entitles
you to a specified number of voice minutes, text messages and/or internet data – details of these are set out in the Price Guide.
The Plans we offer may be amended or withdrawn from time to time, and can be viewed at smarty.co.uk or requested from
our Customer team.
Pay As You Go Customer: a customer who pays for their access to and use of our service in advance via a Pay As You Go Credit.
Pay As You Go Credit: a payment mechanism or receipt used to top-up your account to gain access to our service.
Premium Service: any services which are charged at premium rates. These services are not available on SMARTY.
Price Guide: the document that sets out the Plans available to you, our current Charges and related details. This document is
divided into sections, each section aimed at providing a summary of all the Charges applicable to a particular type of Plan or
tariff. The Price Guide can be viewed atsmarty.co.uk/priceguide
SIM: a card which contains your phone number and enables you to access our service.
SMARTY Customer Service: our service team who are available to help you with your queries. customers can contact
smarty.co.uk/contact
Our service (or Service): the service offered by us, including call service Messaging Service, Storage Service, Age Restricted
Service and Premium Service (if available), which we have agreed to provide for you.
Storage Service: any service which offers you storage capacity on the our network for storage of content which you access
from our service.
Suspension: the procedure by which we temporarily Disconnect your access to the our service. ‘Suspend’ has a corresponding meaning.
Tablet: a tablet personal computer which is authorised for connection to our network and is used to access our service.
Terms for our service: Terms and Conditions for using the our network and its Service.
About these Terms
Promoter
Promotion period
Eligibility for the Promotion
How to claim
General
About these Terms
Promoter
Promotion period
Eligibility for the Promotion
How to claim
General
About these Terms
Promoter
Promotion period
Eligibility for the Promotion
How to claim
General
These Terms and Conditions and any contract entered into between Three and you will be governed by English law.
This Promotion is operated by Samsung Electronics (UK) Limited (“Promotion”) and is available on purchases of select Samsung devices between 00:01 on 21st December 2022 and 23:59 on 24th January 2023 (“Promotion Period”) from participating retailers.
Eligible customers (legal resident aged 18+ in the UK (“Individual Participant”) or registered business in the UK (“Business Participant”)) who purchase any device listed in Table 1 below on any tariff directly from Three in Retail, Online or via the Contact Centre (“Qualifying Item”) are eligible to claim one corresponding Adidas voucher or in the case of the Samsung Galaxy Watch 5 & 5 Pro only, an Adidas voucher and free 6-month subscription to the adidas Running app as listed in Table 1 (“Promotional Item”). Participants must submit a valid claim to Promoter via the form on www.samsungpromotions.claims/newyearoffer including but not limited to providing IMEI or serial number and proof of purchase. For the avoidance of doubt, within these terms and conditions the term “Participant” shall be taken to refer to both Individual Participants and Company Participant (and the applicable plural) unless stated otherwise.
Table1
Qualifying Item |
Promotional Item |
Samsung Galaxy Z Fold4 (all variants) Samsung Galaxy Z Flip4 (all variants) |
adidas gift voucher worth £300 |
Samsung Galaxy Tab S8 (all variants) Samsung Galaxy Tab S8+ (all variants) Samsung Galaxy Tab S8 Ultra (all variants) |
adidas gift voucher worth £150 |
Samsung Galaxy Watch5 (all variants) Samsung Galaxy Watch5 Pro (all variants including Golf edition) |
adidas gift voucher worth £75 & 6 month Premium Subscription to adidas Running App |
Maximum of one (1) Promotional Item per Qualifying Item purchased per Individual Participant, a maximum of four (4) Promotional Items per household and a maximum of one (1) Rewards per Business Participant.
Participants may participate in this Promotion alongside the Samsung Promotions for Flagship Fold4 Starter Kit with Note Pack Reward and Samsung’s Enhanced Trade In and Guaranteed Trade In promotions as the other concurrent Samsung promotions based on purchase of the same Qualifying Item.
Claims must be submitted between zero (0) and sixty (60) days after the date of purchase, meaning the final claim date for purchases made on the 24th January 2023 is no later than 23:59 on the 25th March 2023 (“End Date”). Claims received after the End Date or otherwise not within the zero (0) to sixty (60) day claim period will not be eligible. For the avoidance of doubt, the date of purchase as stated on the applicable proof of purchase counts as day zero (0).
All Promotional Items must be used by 21st December 2024 and all 6 month Premium Subscriptions to Adidas Running App Promotional Items must be used by 25th June 2023. Promotional Items can only be used for a single purchase transaction for orders placed on adidas.co.uk (website and/or App); any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited. Promotional Items may not be redeemed to cover product delivery costs, are not valid on prior purchases and cannot be combined with any other promotions or discounts or be exchanged for cash. Other exclusions may apply – please see adidas.co.uk. In case of returns or cancellation of an order placed with a Promotional Items voucher please note discounts are applied pro rata over your ordered products. That means that in case of a (partial) return or cancellation you will not have used your (full) discount. In this case you can contact adidas customer service to request a new Reward voucher for the remaining amount. For more information, please refer to “Returning” on the Support Section of the adidas website: https://www.adidas.co.uk/help.
Promotional Item and Qualifying Item are subject to availability.
Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here www.samsungpromotions.claims/newyearoffer, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Table 1
Prize |
Quantity |
Bundle Prize Galaxy Book2 Pro 360 5G, Galaxy Tab S8 Ultra, Watch5 Pro LTE, The Freestyle Projector, Galaxy Buds2 Pro, |
1 of each device as bundled prize (3 to be won) |
Galaxy Book2 Pro 360 5G (15.6", i5, 8GB) |
2 |
Galaxy Tab S8 Ultra 5G |
2 |
Galaxy Tab S8+ 5G |
3 |
The Freestyle Projector |
3 |
Galaxy Watch5 Pro LTE 45mm |
2 |
Galaxy Watch5 LTE 44mm |
3 |
Galaxy Watch5 LTE 40mm |
3 |
Galaxy Buds2 Pro |
2 |
Total Prizes |
23 |
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
About these Terms
Promoter
Promotion period
Eligibility for the Promotion
How to claim
General
About these Terms
Promoter
Promotion period
Eligibility for the Promotion
How to claim
General
About these Terms
Promoter
Promotion period
Whilst Three has taken steps to anticipate demand for the Promotion, Three reserves the right to end the Promotion earlier in the event demand is unexpectedly high.
Eligibility for the Promotion
How to claim
General
About these Terms
Promoter
Promotion period
Eligibility for the Promotion
How to claim
General
These terms and conditions are the rules which apply to this prize draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
1. Promoter: Phones Are Good Holiday Prize Draw (“Prize Draw”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (“Three” or “We”). The Prizes are administered and provided by Three.
2. Dates: The Prize Draw opens on 11/02/19 at 00:01 GMT and closes on 03/03/2019 at 23:59 GMT.
3. Eligibility: To be eligible to enter the Prize Draw entrants must be an existing Three UK customer with a valid Three UK mobile telephone number, over 18 years of age, a UK resident and the holder of a valid Twitter, Facebook or Instagram account (“Eligible Entrants”). Entrants may be required to provide their Three UK mobile or account number to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
4. Entry: To enter the Prize Draw, Eligible Entrants must post on Twitter, Facebook or Instagram, using the #ThreeTheLove hashtag to the post. Personal details including name and social media URL may be captured. (“Qualifying Entries”).
5. Rules: The following rules shall also apply to the Prize Draw:
a. Only one entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries, by that specific person, as void.
b. Late entries will not be taken into consideration in selection of the winner.
c. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, to be (i) offensive, defamatory or inappropriate (ii) failing to comply with these terms and conditions and/or (iii) is contrary to the spirit or intention of the Prize Draw.
6. Prize:
a. easyJet Holiday Voucher: Only one (1) winner will receive a £1,000 easyJet holiday voucher to be spent on one easyJet package holiday on easyJet holidays (the “Website”). Allocation of the prize remains at Three’s sole and absolute discretion. The following restrictions, limitations and information apply to the easyJet holidays voucher:
• The voucher is personal to you and is not transferable.
• The prices of the holidays on the Website include flights, hotels, luggage and transfers.
• The voucher cannot be used for flights only. The easyJet holidays service is provided by HotelOpia S.L.U. t/a easyJet holidays.
• easyJet Holidays’ standard terms and conditions will apply to any booking made and are outside of Three’s control
• easyJet holidays are ATOL protected.
• Only one holiday may be booked per voucher.
• No cash alternative is available – if your holiday is less than £1,000 no cash will be given.• It is not possible to use your voucher for bookings less than two (2) days from the date of travel.
• Your voucher may not be used in conjunction with any other voucher or promo code offer.
• Your voucher must be redeemed within six (6) months of receipt (see redeeming your prize below).
7. Selection of winners: The winner will be randomly selected, under independent supervision, from all Qualifying Entries by 4 March 2019. The decision will be final and Three will not enter into any correspondence.
8. Contacting the winners: Reasonable efforts will be made by Three to contact the winner of the Prize via direct message on Facebook, Twitter or Instagram by 04/03/2019. If the winner of the Prize cannot be successfully contacted, does not claim the Prize within 24 hours of notification (by responding to Three), or are unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant. Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
9. Redeeming your Prize: The winner of the easyJet holiday voucher will be required to provide a valid Three UK mobile telephone number in order to receive the Prize. Three will send you an SMS containing a 12 digit code which acts as your easyJet holiday voucher within 14 days of your selection. Upon receiving your code you will need to access easyJet holidays and select a holiday. Once you have selected your holiday call 02034 990458 and quote your Voucher code (calls cost the same as a local call. Lines are open 10am to 8pm Monday to Friday, and 10am to 5pm Saturday and Sunday). Your Voucher will expire six (6) months after receiving your voucher from Us. Winners may also be required to submit additional valid identification before receiving the Prize. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
10. Privacy: Any personal data collected by Three will be used solely to administer and fulfil this Prize Draw. Information that entrants supply when entering the competition will be used only in accordance with Three’s Web Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: http://www.three.co.uk/terms-conditions/your-privacy.
11. General:
a. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Prize Draw (including altering the Prize). No communications will be entered into by us regarding this. This Prize Draw is free to enter and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including his/her first name and entry being used in any and all Three marketing activity across all media).
b. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties, including Facebook, Twitter or Instagram.
c. All third-party terms and conditions relating to the Prize Draw, including easyJet holidays terms and conditions, are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.
d. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw.
e. Entry into the Prize Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at Three Terms & Conditions. These terms are governed by English law.
8-Bit Instagram Prize Draw Terms and Conditions August 2019
These terms and conditions are the rules which apply to this competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
1) Promoter: 8-Bit Festival Finder Instagram Prize Draw (“ 8-Bit Draw”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (“Three” or “ We”). The Prizes are administered and provided by Three.
2) Dates: The 8-Bit Draw opens on 9th August 2019 at 09.00am GMTand closes on 9th Sept 2019 at 11.59pm GMT (the “ Promotion Period”).
3) Eligibility: To be eligible to enter the 8-Bit Draw entrants must be aUK resident with a public Instagram account and be over 18 years of age (“ Eligible Entrants”). This 8-Bit Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the 8-Bit Draw.
4) Entry: To enter the 8-Bit Draw, Eligible Entrants must: (1) play the competition game in the Story on our Instagram account (@ThreeUK) and find and screenshot the guitar emoji 🎸; then (2) DM us with the guitar emoji inyour screenshot; and (3) follow Three’s Instagram account (@ThreeUK); (“ Qualifying Entries”).
5) Rules: Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, not to comply with these terms and conditions and/or is contrary to the spirit or intention of the 8-Bit Draw.
6) Selection of winners: The winners, of which there will be two, will be randomly selected, under independent supervision, from all Qualifying Entries, within 48 hours of the end of the Promotion Period. The decision will be final and Three will not enter into any correspondence.
7) Prize:
a) £250 worth of vouchers at a high street store of the winner’s choosing.
i) The two winners will be drawn at random and only one Prize will be awarded to each winner. Allocation of the Prize remains at Three’s sole and absolute discretion.
8) Contacting the winners: Reasonable efforts will be made by Three to contact the winners of the Prize via Instagram direct message. If the winners of the Prize cannot be successfully contacted or has not responded within 5 days of being contacted, or they are unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (subject again to the same independent selection as detailed in Clause 6). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
9) Redeeming your Prize: The winner will be required to provide a valid UK postal address, a contact telephone number and may be asked to prove their date of birth - by sharing a photo of their photo ID or similar - to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
10) Privacy: Information that entrants supply when entering the 8-Bit Draw will be used only in accordance with Three’s Web Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: http://www.three.co.uk/terms-conditions/your-privacy .
11) General:
a. One entry per person. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the 8-Bit Draw (including altering the Prize). No communications will be entered into by us regarding this. This 8-Bit Draw is free to enter, and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including their first name and entry being used in any and all Three marketing activity across all media).
b. All third-party terms and conditions relating to the 8-Bit Draw are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.
c. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by Instagram.
d. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the 8-Bit Draw or the Prize (or any aspect of it), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this 8-Bit Draw.
e. Entry into the 8-Bit Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at three.co.uk/terms . These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Centre |
Date of Spin the Wheel Event |
Time (GMT) |
intu Chapelfield |
03-Oct |
5-9pm |
intu Derby |
01-Oct |
6-10pm |
intu Merry Hill |
24-Sep |
3-9pm |
intu Metrocentre |
25-Sep |
4-9pm |
intu Potteries |
01-Oct |
5-9pm |
intu Victoria Centre |
01-Oct |
6-10pm |
intu Trafford Centre |
01-Oct |
4-10pm |
intu Lakeside |
09-Oct |
4-10pm |
intu Eldon Square |
01-Oct |
4-9pm |
intu Arndale Centre |
24-Sep |
12-8pm |
(“Eligible Entrants”).
Prizes |
Tier |
Number |
Selfie Rings |
Living Colour |
2500 |
Waterproof Phone Pouch |
Living Colour |
2500 |
Costa Vouchers |
Living Colour |
2500 |
Accessory vouchers £5 |
Silver |
100 |
Deliveroo Vouchers £5 |
Silver |
10 |
Phone Fan |
Silver |
2500 |
Cablet |
Silver |
2500 |
Tinder Vouchers |
Gold |
80 |
Deliveroo Voucher £10 |
Gold |
10 |
Huawei Handset |
Gold |
6 |
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
“Prize Draw closed. Winners were: Munir, Dingwall; Petersen, London; Akthar, London; Revy, Kent; Ahamed, Southall."
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Winners: Jenna from Midlothian, Nick from Mid Glamorgan and Mary from Argyll
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Only one Prize per winner will be awarded. The above list of inclusions and prize allocation remains at Three’s sole and absolute discretion
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Table 1
Quantity |
|
Galaxy Book Pro 360 5G, Galaxy Tab S8 Ultra, Galaxy Watch4 40mm, Galaxy Buds Pro |
1 of each device as bundled prize |
Galaxy Book Pro 360 5G |
2 |
Galaxy Tab S8 Ultra |
1 |
Galaxy Tab S8+ |
2 |
Galaxy Watch4 40mm |
1 |
Galaxy Watch4 44mm |
1 |
Galaxy Buds Pro |
5 |
Galaxy Buds 2 |
2 |
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Only one Prize per winner will be awarded. The above list of inclusions and prize allocation remains at Three’s sole and absolute discretion
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Table 1
Prize |
Quantity |
Apple Watch 7 Series |
7 |
Apple Watch SE |
7 |
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Table 1
Prize |
Quantity |
Google Pixel A-Series Earbuds |
7 |
Selection of winners
Contacting the winners
Redeeming your Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Fulfilment of your Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
1. Promoter
This Prize Draw is organised by Hutchison 3G UK Limited (trading as Three), Green Park, 450 Longwater Avenue, Reading, Berkshire, RG30 3UR (“Three” or “We”). The Prize (as defined at paragraph 6 below) is administered and provided by Three and shall be fulfilled by (subject to terms of entry and use) Women in Football (“WIF”) Ground Floor, 45 Pall Mall, London SW1Y 5JG.
2. Dates
The Prize Draw opens on 01/03/23 at 13:00 and closes on 05/03/23 at 23:59 (“Promotion Period”).
3. Eligibility
To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). There is no requirement to be a customer of Three. Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
4. Entry
To enter the Prize Draw, Eligible Entrants must:
(i) Click the ‘enter now’ button in the prize draw module found in the March edition of the WeSeeYou Network newsletter
(ii) Enter their full name, email address and mobile number in the Microsoft form and press submit.
(iii) On completion of these steps, Eligible Entrants will be entered into the prize draw during the Promotion Period (“Qualifying Entries”).
These details will be used to administer and fulfil this prize draw. Winners + their guest details will be shared with WIF for registration of the Event (as a requirement of attendance) and fulfilment of the prize. If entrants do not wish to submit these details, they should not enter this Prize Draw.
5. Rules
The following rules shall also apply to the Prize Draw:
a. Only one entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Entries in excess of this limit will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
6. Prize
6.1 The “Prize” is as follows: Two winners will each receive a pair of tickets (two Day 1 tickets and two Day 2 tickets) for the Women in Football Be Inspired Conference in partnership with Barclays on Wednesday 15th March and Thursday 16th March 2023 at Wembley Stadium (the “Event”). Lunch will be provided on Day 1 and Day 2 and tea, coffee and water will be provided throughout both days. Alcoholic beverages and canapes will be served in the evening during the networking session on Day 1.
6.2 Only one Prize per winner will be awarded. The above list of inclusions and prize allocation remains at Three’s sole and absolute discretion
6.3 By entering this Prize Draw, each Eligible Entrant confirms that they are and will be: (i) available; and (ii) able to travel to and from the Event on the relevant date. The winners will also need to arrange their own transport to and from the Event. Lunch will be provided on Day 1 and Day 2 and tea, coffee and water will be provided throughout both days. Alcoholic beverages and canapes will be served in the evening during the networking session on Day 1. Winners and/or their guests will be responsible for all other costs, including any additional food and drink ordered whilst at the Event.
6.4 The dates and timings of the Event may be subject to change and are beyond the control of Three. Use of any tickets or access to any venue owned or controlled by Women in Football as part of the Prize is subject to Women in Football’s ticketing and entry rules and regulations from time to time. You can find out more details in Women in Football’s event pack (to be provided to winner).
7. Selection of winners
The winners will be randomly selected by a computer process from all Qualifying Entries on or around 06/03/23. The decision will be final and Three will not enter into any correspondence.
8. Contacting the winners
Reasonable efforts will be made by Three to contact the winners of the Prize via the email address used to enter this Prize Draw on or around 06/03/23 and/or by telephone by way of follow up after the initial email. Eligible Entrants should check their email inbox, including their junk inbox, on or around this date. Three shall not be responsible in the event a winner does not claim the Prize because they have failed to do so. If a winner of the Prize cannot be successfully contacted, does not claim the Prize by 23:59 08/03/23 (by responding to Three), or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 7). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
9. Redeeming the Prize
9.1 The winners of the Prize will be required to respond to the email to accept the Prize within the specified timeline. The Winners will also need to provide to Three the full name, county of residence, a valid email address and any dietary requirements for themselves and their guest to receive their Prize. The winners and their guests will also have to register as a Women in Football member via the following link to attend the event: (https://www.womeninfootball.co.uk/join-us/ ). Registration is free of charge. The winners may also be required to submit additional valid identification before redeeming the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. These details will be shared with WIF so that winners and their guests can be added by WIF to the “Attendance List” for the Event. WIF will send an event information pack to the winners ahead of time to the email address they provide upon acceptance of the Prize. Please ensure all details are correct when responding.
9.2 The winners warrant that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winners have claimed it and confirmed their correct contact details.
10. Privacy
10.1 By entering this Prize Draw you acknowledge and agree that if you are a Winner, you will be contacted by Three via the email address and/or telephone number you provide to enter and will be asked to confirm the full name, county of residence, email address and any dietary requirements for yourself and your guest for the purposes of administering and fulfilling the Prize. Please ensure you have the permission of your guest prior to sharing their personal data as outlined above. Three shall use the personal data submitted in this Prize Draw to administer and fulfil this Prize Draw in accordance with Three’s Privacy Policy (available at https://www.three.co.uk/privacy_safety/privacy_policies), and these terms. WIF shall use the personal detail in order to fulfil this Prize in accordance with its privacy policy [ www.womeninfootball.co.uk/privacy-policy.html ]
10.2 The winners of the Prize agree to cooperate with any reasonable requests made by Three or Women in Football relating to any post-winning promotional activity (such as including their first name and entry being used in any and all Three or Women in Football marketing activity across all media). Three is required to publish or make available information to show that a valid award took place under this Prize Draw. To comply with this Three will send the surname (and, if applicable, copies of their winning entries) to any person who writes to [email protected] within one month of the closing date. If you enter this Prize Draw and object to any or all of these details being published or made available, please contact [email protected] , as above. In such circumstances, Three must still provide the information and winning entry to the Advertising Standards Authority if requested.
11. General
11.1 The Prize is not transferable or exchangeable. No cash alternatives will be offered. If the winners are not available or eligible for the whole or any part of the Prize, for any reason, no alternative will be offered. Three reserves the right at any time to substitute the whole or any part of the Prize for an alternative of similar or greater value where circumstances beyond our control makes it necessary to do so. All costs and expenses not included in the Prize are the responsibility of the winners (including, for the avoidance of doubt, any costs connected with the winner’s eligibility to travel, accommodation requirements or food & drink not included in clause 6.3). Further, Three reserves the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. No purchase is necessary to enter this Prize Draw, however an internet connection is required.
11.2 All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applicable to the Prize.
11.3 Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winners to check their email account and/or messages. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw. Statutory rights are not affected.
11.4 Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law
Here you'll find general information about us, the services we offer and how to get in touch with us. In this code of practice we tell you about your rights as a UK mobile customer as well as your responsibilities when joining us. And we explain our commitment to you as a customer.
We always strive to deliver the highest standards of service possible. Apart from anything else, it simply makes good business sense. So one of the main reasons for publishing this code is to assure you of our good intentions and explain clearly what you can expect from us. There's another reason, too. Legally, we have to provide certain information to meet the requirements of the communications regulator, Ofcom.
We hope that we've made this code as clear as possible. If not just get in touch and we'll be happy to run through things. This code of practice is available on our website, three.co.uk, and on request by contacting customer services. Copies are available in some alternative formats.
We also produce supplementary codes on specific services and other mobile issues; if you want a copy of our codes or more general information please visit our website.
Who we are and what we offer
Three is the trading name for Hutchison 3G UK Limited. We are a UK mobile network operator; our head office is in Reading.
We provide 3G (third generation) and 4G (fourth generation) mobile communications, incorporating mobile internet, voice, text and data services and 5G (fifth generation) mobile communications including fixed wireless access. See three.co.uk/5g for more info.
Our Commitment to you
Customer Services
We want to give customers a great service so we are always looking for ways to improve. However, if you feel we are not achieving this, please contact us. We want to deliver a service that you use, enjoy and value. That's why we provide clear, concise answers to questions, publish information that is relevant and easy to understand at three.co.uk, respond as quickly as possible to complaints and put you in control of your account with My3 account.
Contacting us couldn’t be simpler. You can get in touch with us by completing a form online, phone, or send us a letter. If you’d prefer to talk face to face, why not visit one of our stores?
Online
You'll find lots of useful information about Three and our services at three.co.uk
By webchat
You can contact us online by chatting to an advisor using our webchat service at www.three.co.uk/contact_us - just select what it is you’d like to talk to us about and click on “Live Chat”.
By phone - Pay Monthly
In the UK, you can call from your Three mobile on 333 (this will be free unless you’re on one of Essential plans, in which case it will come out of any available minutes allowance you have or if not, you’ll be charged our standard out of allowance rates).
You can also get in touch from abroad by calling +44 7782 333 333 - calls are charged at the current roaming rate or will come out of any available voice allowance if you are calling from a Roam Like at Home country.
By phone - Pay As You Go
In the UK, you can call free from your Three mobile on 444.
You can also get in touch from abroad by calling +44 7782 333 444 - calls are charged at the current roaming rate or will come out of any available voice allowance if you are calling from a Roam Like at Home country.
By phone - Mobile Broadband
In the UK, you can call free from a Three mobile on 500. You can also get in touch from abroad by calling +44 7782 333 500 - calls are charged at the current roaming rate or will come out of any available voice allowance if you are calling from a Roam Like at Home country using a Three phone.
By phone – Business customers
In the UK, you can call free from your Three mobile on 337.
You can also get in touch from abroad by calling +44 7782 333 337 - calls are charged at the current roaming rate or will come out of any available voice allowance if you are calling from a Roam Like at Home country.
By phone from a non-Three mobile
If you are a phone customer, dial 0333 300 3333 (calls are charged at your standard rate). If you are a mobile broadband customer, dial 0333 300 0500 (call are charged at your standard rate).
By post
You can write to us at:
Three Customer Services
Hutchison 3G UK Ltd
PO Box No. 333
GLASGOW
G2 9AG
Ways to join Three
Price Plans & ways to pay
We aim to be highly competitive when it comes to our rates. Our prices vary depending on the plan you choose. The most up-to-date prices on our products and services are always available on our website and through Three stores and authorised retailers.
Pay Monthly price plans (packages including a device and SIM Only) usually have a minimum contract term, for example 24 months. If you are on a Pay Monthly plan you will have committed to remain connected to Three until the term has been completed. At Three we have the right to stop your service if you fail to pay money owed or breach our Terms and Conditions.
Some SIM Only Pay Monthly plans have a minimum term of one month and then continue to “roll” until you terminate these SIM only contracts at any time by giving us one month’s notice.
If you're on a Pay Monthly contract, we bill you for the services you use on a monthly basis. Every month we send you either an electronic bill or a paper bill in the post. Your bill can be either a fully itemised bill or a summary statement. If you have opted for a paper bill and you want a fully itemised bill, you will pay a charge for the itemised bill (or you can choose a free of charge summary statement) If you have opted for an electronic bill, you can choose to receive a fully itemised bill or a summary bill free of charge. Our bills will show your usage, charges and the date that a payment is due.
As far as payment is concerned, new customers can only join pay monthly plans on direct debit and our plans’ prices include a discount for paying by this efficient means. Direct debit is brilliant for you as payment will be taken automatically and your account will not be suspended if you forget to pay. It is also the most efficient method for us. You should maintain your direct debit whilst you stay as a pay monthly customer. You can change your bank details at any time, just let us know.
We cannot prevent you from cancelling your direct debit, and if you do, you are still required to pay your bills by the due date. We will retain your discount if you give us any of the following given means of payment provided that you simply allow us to store your selected payment method so that we can charge you on your billing date each month. Don’t worry, you can swap these details at any time and on multiple occasions. If you do not permit us to store payment details, you will lose the recurring payment discount. You can choose any of the following given means of payment. Simply allow us to store details and you will remain eligible for the £5 monthly recurring discount.
If you're on a Pay Monthly price plan, you can check which calls, texts and services are included in your plan. Pay as You Go means just that - there’s no minimum term contract and no monthly bills; just buy a Pay as You Go SIM from us and start using it straight away. When you run out of credit you just buy a Top-up voucher.
Pay As You Go Top-up vouchers can be purchased from a range of outlets across the UK including places you can purchase Three phones. If you register a credit or debit card, you can also top up using My3 online, My3 on your handset, and by calling 444 free from your Three phone. Further details on how it all works are available at three.co.uk. You can check Three's network coverage by going to Network Coverage at three.co.uk or by contacting customer services.
Keeping you up to date
We use customer bills, leaflets, emails, letters, text, picture and video messages to keep you up to date with our news, services, products and exclusive deals. The latest Information is also available online at our website.
Your privacy
We'll only use your personal information in accordance with our Privacy Policy and relevant UK data protection and privacy legislation. You’ll find our Privacy Policy on our website and in our Terms and Conditions. An up to date copy of our Privacy Policy can be viewed at three.co.uk/Privacy_Cookies and Terms and Conditions can be viewed at three.co.uk/Terms .
By agreeing to the terms of our Privacy Policy, you give us permission to collect information about how, when and where you use our services. With your consent, we may from time to time contact you for marketing purposes (see the section called 'Keeping you up to date') and share your information with members of the Three group – but not with anyone else. If we collect sensitive information, we'll seek your permission first before sharing it.
Subject to your preferences and only where you have given us permission, we may enter your name, address and telephone number in a publicly available directory enquiry service and directories operated by us or by a licensed third party operator such as BT.
For further information, or answers to queries, please send an email to [email protected] or write to:
DPA Officer
Three
450 Longwater Avenue
Green Park
Reading
Berkshire
RG2 6GF
Warranty, repairs and insurance
Your mobile will be covered by a warranty covering defects in material or workmanship. If you experience a problem with your device, just get in touch with us and we will tell you what to do next.
If your device needs to be repaired, you may need to get in contact with the manufacturer so that it can be sent for repair. The device is normally repaired and returned back to you within 5 days.
If you purchased a refurbished handset from us, and you experience a problem with it, just get in touch with us and we will tell you what to do next.
We also offer insurance which can protect your device against the risk of loss, theft and accidental damage. You'll have a Three Rescue™ policy if you took out insurance with us before 6 March 2020 and you can find out more about it or make a claim by visiting our Three Rescue™ Support.
On 5 May 2020 we launched a new insurance product, called Three Insurance. Take a look at three.co.uk/three-insurance to find out more.
Returns & Exchanges policy
We always hope you’re happy with your new purchase, whether it’s a Device or Accessory, and/or a service agreement for our Network Services, but just in case you’re not, here’s what you can do.
Purchases from Three Stores
We’re sorry, but if you bought a Device or Accessory from a Three Store and you change your mind, you’ll be unable to return or exchange it, except in accordance with your statutory rights.
Purchases from Three.co.uk and Telesales
If you change your mind, you can return or exchange your purchase within 14 days of receiving your Device or SIM card (where no Device was purchased). If you use any services during the returns period, you could be charged for those services and any reduction in value of the Device - you can turn on and use your Device to inspect it and to make sure you’ve received what you thought you were buying, but if any damage is caused, or it is used beyond what’s reasonable, we have the right to charge you for any loss in value to the goods as a result of your use or damage. You’re allowed to do what is reasonable to ensure you’ve received what you thought you were buying and that it works as expected. All Devices must be returned, together with all packaging, manuals, accessories, any free gifts and your proof of payment.
You’ll also need to provide your receipt or delivery note as proof of purchase. If you are unsure what to do, please:
1. contact the retailer that sold it to you (if you didn’t purchase your device directly from Three); or
2. return to the Three Store that sold it to you (if you purchased your device from a Three store; or
3. call 0333 300 3333 (your standard call charges will apply) if you purchased your device from Three’s telephone sales team or three.co.uk.
Purchases from other retailers that aren’t Three.
You’ll need to check with them to see what their returns and exchanges policy is. If you are given an exchange or refund but have connected to Three and used any of our services then we may charge you for these. A full copy of our Returns & Exchange policy can be found at three.co.uk/returns
Our Network reliability
The network may cease to function if there is a power cut or failure that affects the Three network. These failures may be caused by reasons outside our control. There can also be instances where service has to be stopped for a short period while essential maintenance is carried out. We try to keep these periods as infrequent and brief as possible and try to warn you if we think you will be affected.
Emergency Services
You can make free calls to emergency services from your Three mobile in the UK by calling 999 or 112. When you’re outside of coverage on our network, your phone will try to locate another mobile network so that you can make emergency calls. Emergency service calls should not be made using voice over IP (“VoIP”) services, such as Skype, on your Three mobile as your location data will not be shared with the Emergency Services and VoIP calls may cease if there is a power cut or power failure or a failure of the Internet Connection on which the service relies. If you need to call Emergency Services, you should do so by making a normal voice call from your mobile.
The Key Small Print
If your Price Plan has a minimum term, then you are committed to remain connected to Three until the expiry of that minimum term. If you sign up to a Pay Monthly Package, the Monthly Charge for this is the minimum price you agree to pay us for Three Services provided to you under your agreement, for the Minimum Term. If you joined us or upgraded your phone, SIM only, mobile broadband or home broadband plan between 29 May 2015 and 28 October 2020, your Monthly Charge will increase each May by an amount up to the January RPI rate, published in February of that year. If you joined us or upgraded your phone, SIM only, mobile broadband or home broadband plan on or after 29 October 2020, your Monthly Charge will increase each April by 4.5%. Alternatively, if you joined us or upgraded your phone, SIM only, mobile broadband or home broadband plan on or after 1 November 2022, your Monthly Charge will increase each April by an amount up to the December CPI Rate, published in January of that year, plus 3.9%. Three reserves the right to terminate service to a customer at any time if a customer fails to pay money owed to Three or breaches Three's Terms and Conditions.
If you are on a minimum term contract, you are expected to pay any outstanding sums owed to the end of the minimum term of the contract.
Whether you're thinking about Pay As You Go or Pay Monthly, it's important you read and agree to stick to our Terms & Conditions. You'll find these wherever Three devices are sold. A copy of our latest Terms and Conditions can also be viewed on our website at three.co.uk/Terms .
About this code
We review and update it regularly to make sure that it meets current requirements. If you've got a question about our compliance with this code, please write to:
General Counsel
Three
450 Longwater Avenue
Green Park
Reading
Berkshire
RG2 6GF
Or email your question to [email protected]
Making a complaint.
At Three we always want to make sure you have a great experience, and we hope that you’ll never have reason to complain about our services. However, if you think we haven’t done a good job, we’d like to hear from you. We’re also happy for someone else to raise a complaint on your behalf.
We've tried to make the complaints process as straightforward as possible and we aim to resolve all complaints within 14 days. There are a few different ways to register your complaint with us, and you can find them all on our How to Complain page. Our complaints handling process applies to our consumer customers and business customers of all sizes.
If you wish to complain, our aim will be to resolve your complaint as quickly as possible. To help us do this, please provide the following:
What happens next?
We have two slightly different complaints procedures depending on whether your complaint is about the financing of your device, or for any other reason.
Complaints in relation to the financing of your device
If you’re dissatisfied with the outcome of the complaint, you may refer it to the Financial Ombudsman Service within 6 months.
Complaints in relation to anything else
Alternative Dispute Resolution
If you’re not happy after we’ve given you our final response to your complaint or 8 weeks have passed since you told us of your concerns, you may wish to ask one of our alternative dispute resolution (“ADR”) providers to investigate your complaint by contacting an Ombudsman. We’ll send you an ADR letter by email or post to let you know when you can take your complaint to the Ombudsman.
The Ombudsman you can contact depends on the nature of your complaint. If your complaint is in relation to the financing of your device, then you can ask the Financial Ombudsman Service to independently review your complaint. For everything else, you can ask Ombudsman Services: Communications to help.
Both the Financial Ombudsman Service and Ombudsman Services: Communications are independent organisations dedicated to sorting out disputes between businesses and their customers. Their services are free of charge and Three will be bound by their decision if a case is opened.
You can find out more about the Financial Ombudsman Service or contact them directly by the following methods:
Alternatively, you can find out more about Ombudsman Services Communications, or contact them directly, by the following methods:
Just so you know, Ombudsman Services: Communications will not be able to deal with your complaint if it falls outside its remit. If that’s the case, they’ll let you know and explain why not.
Support for customers with vulnerability and/or accessibility needs
Here at Three, we are passionate about delivering a great experience for all our customers. We are committed to ensuring all our customers are treated fairly and provided with fair outcomes. We want to ensure that all our products and services are accessible for all our customers, and we have a range of options available to support customers with vulnerability and/or accessibility needs.
We recognise that not all our customers use Three products and services in the same way. Each customer is unique and will have their own set of needs. We will always look to provide customers with vulnerability and/or accessibility needs, with the additional help and support they need, for as long as they require.
Please see our Vulnerability and Accessibility webpages for more information on this support.
Customer Wellness team
At Three, we have a dedicated Customer Wellness team, who are our experts in supporting customers with vulnerability and/or accessibility needs. Our Customer Wellness consultants are trained to provide a high level of help and support to our customers with vulnerability and/or accessibility needs.
To get in touch with our Customer Wellness team, please visit the following Contact Us webpage.
How we can support you
To ensure you receive the right level of help and support each time you get in touch with Three, we can capture details of your individual needs or personal situation, on our systems. By capturing this information, this will ensure that any future Three advisor you interact with, will better understand your situation and how best to offer you support.
If you wish to understand more about the additional support offered by Three, or you would like to register your needs with us, please contact our Customer Wellness team.
Products and Services Three offer to customers
At Three, we aim to be inclusive, providing the right level of support for every customer. We are focused on delivering a great experience and fair outcomes for all our customers. Below is a detailed overview of the specialist services and support available to all Three customers.
Accessible Formats: Three provide bills, contracts, and other communications related to our products and services in accessible formats. This includes braille, large print and print on coloured paper. Three also offers electronic formats to our customers, such as audio.
Free Directory Enquiries: Three offers a free directory enquiries service to customers with accessibility needs. To gain access to this free service, customers first need to register for the service with Three's Customer Wellness team. Once registered, customers can simply call 195 to contact Directory Enquiries for free.
Escalated Handset Repair: If a customer has a problem with their phone or device, Three’s advisors are specially trained to support our accessibility and vulnerability customers. For customers with accessibility and vulnerability needs, Three offers an escalated handset repair service. This specialist service ensures that a customer’s device is fixed quickly and returned as soon as possible.
Accessible Device Advice: Three also offers support to customers to ensure they buy the right phone to meet their individual customer needs. Three’s device support hub has information on a range of different devices and their key features, including their accessibility functions. Our website also links to Ofcom’s guide to using a mobile phone, this guide supports customers unfamiliar with using a mobile phone and provides easy to understand hints and tips.
Third Party Account Management Options: For customers who require support in managing their account, Three may be able to offer customers third-party account management options. Full access options can provide the same level of access to a customer’s account that a primary account holder would have. More limited access options are also available.
999 BSL UK Emergency Video Relay Service: 999 BSL is a free emergency service for British Sign Language users who need help urgently. Customers can be connected to a British Sign Language interpreter in seconds, who will then contact 999 on their behalf. This provides customers with access to the Police, Ambulance, Fire Service or Coastguard via video call. Customers can download the app and follow a set of simple instructions to connect.
InterpretersLive! Video Relay Service: InterpretersLive! is a video relay service customers can use to contact Three via a British Sign Language interpreter. This service is available through digital and voice channels. To get started, customers can contact InterpretersLive! or download the free app.
Relay UK: Relay UK offers users a free Text to Voice service and a free Voice to Text service. Customers can access Relay UK using the dedicated app from either a mobile device or tablet. Alternatively, customers can access Relay UK via a Minicom or Uniphone device. To find out more about the Relay UK service, please visit www.relayuk.bt.com.
Emergency SMS: This service lets customers send a text to the UK emergency services. Messages will be directed to the emergency required by the customer, whether it is the Police, Ambulance, Fire Service, or Coastguard. It is important to note that customer’s must register their phone number before using this service. To register, customers should text “Register” to 999. Customers will receive a confirmation text when they have registered successfully.
Bereavement Support: Our dedicated bereavement team is available to support customers who have recently lost a loved one. Our specially trained advisors will sensitively explain your options and look to make the process of closing an account as easy as possible.
Support for Victim of Fraud or Crime: If a customer’s account, or their private information, has been a target of fraud, Three provides guidance to customers on how to report this and protect themselves. Our dedicated Fraud team are on hand if customers need to report a problem.
Financial Support: If a customer is experiencing financial challenges and does not think that they will be able to pay their bill and/or repayments under their device plan agreement on time, Three offers some options that may help provide support.
Committed to delivering a great customer experience
Please let us know about your experiences with Three. If there are any improvements you would like us to make, any issues you would like Three to be aware of, or any products or services you would benefit from having access to, please let us know.
Use our customer feedback surveys or let us know directly by using your preferred contact channel
This policy covers our privacy practices in connection with this website (www.three.co.uk) and is intended to let you know about the kinds of information we may obtain about you as a visitor to our website, how we may use that information and who we may share that information with. We are not responsible for the content or privacy practices of other websites. Each time you access, browse and/or use our website you agree to the following terms. If you do not agree you must cease to use our website. In this policy references to:
• "personal information" is information that is about you and which identifies you;
• "Three Services" are the services offered by Three, including, but not limited to, call services, internet access, Messaging Services, Storage Services, Age Restricted Services and Premium Services (such terms as are defined in our terms and conditions with you: www.three.co.uk/terms-conditions/paym-and-payg), which we have agreed to provide to you;
• "Three", "we", "us" or "our" in this policy means Hutchison 3G UK Limited (company number 03885486) with its registered address at 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF.
• "Group" means CK Hutchison Holdings Limited.
We are the data controller of your personal information collected through this website for the purpose of data protection law.
If you have questions about how your personal information is kept or if you wish to exercise one or more of your rights (as set out below) in regards to the personal information we keep on you, please contact our Data Protection Officer (“DPO”) at [email protected] or to Hutchison 3G UK Ltd, 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF.
Three respects your right to privacy and we are committed to complying with applicable data protection and privacy law. We will use appropriate technical and organisational measures to protect your personal information in order to ensure a level of security appropriate to the risk to your personal information.
Collection and Use of Your Personal Information
You agree that any personal information you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. If you are aged 16 or under, you must get your parent or guardian's consent to provide your personal information to us, otherwise you are not allowed to provide any of your personal information to us.
Your personal information may be used by us, our employees, service providers and disclosed to third parties for the following purposes. For each of these purposes, we have set out the legal basis on which we use your personal information below.
Purpose |
Legal Basis for use of your Personal Information |
Process any applications or registrations made by you. |
The performance of a contract between you and us or in order for us to take steps prior to entering into a contract with you. |
To provide products, services and information requested by you. |
The legal basis will fall into one of the following four categories, depending on the communication and the purpose for which it was sent: · our legitimate business interests in order for us to manage our relationship with you;· performance of a contract between you and us; · consent; and/or · compliance with legal obligations to which we are subject. |
To monitor and/or record communications between you and Three for quality control and training purposes. |
The processing is necessary for our legitimate business interests to monitor the quality of our customer services and for training purposes. |
To conduct credit and fraud checks if you apply for a monthly price plan account, and to help verify your identify and to decide whether to accept your application or future application. In order to process your application, we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates. |
The performance of a contract between you and us or in order for us to take steps prior to entering into a contract with you. |
To keep you up to date by post, telephone, email, and direct to your handset by text, picture, video and audio message with information about Three, Three Services, and offers and promotions subject to any marketing preferences indicated by you. |
This processing is carried out with your consent or the processing is carried out for our legitimate business interests in order to conduct and manage our business. |
To search the records of fraud prevention agencies in assessing any applications for Three Services. If you give us false or inaccurate information and we suspect fraud, we will record this and store the records with fraud prevention agencies. We and other companies may use this information if decisions are made about you on credit or credit-related services. |
The processing is necessary for us to comply with our legal and regulatory obligations; or the processing is carried out for our legitimate business interests in order to conduct and manage our business. |
To administer your account and provide our customer services. |
This processing will be carried out for our legitimate business interests in order for us to manage our relationship with you; or the performance of a contract between you and us. |
To manage complaints, feedback and queries. |
This processing will be necessary for the performance of our contractual obligations between you and us to comply with our legal and regulatory obligations; and/or our legitimate business interests in order for us to manage our relationship with you and to enable us to improve and develop our business operations and services. |
To comply with any legal or regulatory obligations (including in connection with a court order). |
This processing is necessary for compliance with legal obligations to which we are subject. |
To conduct analysis for traffic and billing management, and to support product development. |
This processing is necessary for our legitimate business interests to ensure that we can fulfil our obligations to you which relate to the provision of Three Services and to improve/develop our products and services. |
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the products and services requested. |
The processing is necessary for the performance of our contract with you. |
To contact you for market research purposes. |
The processing is carried out for our legitimate business interests because it enables us to develop and improve our website and our products and services offered to you. |
To notify you about changes to our website. |
This processing is necessary for our legitimate business interests in order for us to manage our relationship with you. |
We may be required to obtain your personal information to comply with our legal requirements, to enable us to fulfil the terms of our contract with you or in preparation of us entering into a contract with you. If you do not provide the relevant personal information to us, we may not be able to provide services to you.
Personal information received from other sources
We may receive personal information about you from:
(a) credit reference agencies such as CallCredit, Experian and Equifax including credit information about you (including information from the Electoral Register), and those with whom you are linked financially, to help us verify your identity and decide whether to accept your application or future applications. Such agencies will record details of our search and your application whether your application is successful or not. We and other organisations may use any of this information to make other credit decisions about you and other members of your household, and for identification purposes, debt tracing and the prevention of money laundering as well as the management of your account;
(b) fraud prevention agencies such as CIFAS. We and other companies may use this information if decisions are made about you on credit or credit-related services; and
(c) commercial partners who supply goods and services to us.
Credit reference checks
In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”).
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information to:
• Assess your creditworthiness and whether you can afford to take the product;
• Verify the accuracy of the data you have provided to us;
• Prevent criminal activity, fraud and money laundering;
• Manage your account(s);
• Trace and recover debts; and
• Ensure any offers provided to you are appropriate to your circumstances.
We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.
When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail in the Credit Reference Agency Information Notice (“CRAIN”). CRAIN is also accessible from each of the three CRAs – clicking on any of these three links will also take you to the same CRAIN document: Callcredit www.callcredit.co.uk/crain; Equifax www.equifax.co.uk/crain; Experian www.experian.co.uk/crain.
Automated decision making
As we’ve mentioned above, when you apply for a Pay Monthly plan, we will obtain information from a credit reference agency, which will be used in an automated decision process to determine whether we can enter into a contract with you. If you wish for the decision to be reassessed by a person, you may do so by calling our customer services team on 0333 338 1001 or by writing to: Three Customer Services, Hutchison 3G UK Ltd, PO Box 333 Glasgow G2 9AG. You can also object to a decision being taken solely by automated processing (see heading Your Rights below).
Retention of dataWe will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. If you use Three Services, we may hold your Communications Data for 12 months for legitimate business purposes (or longer in connection with any legal proceedings or disputes).
DisclosureYour personal information may also be processed by:
• our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. For example we engage third parties to process applications, perform fraud and credit checks, to carry out surveys and depersonalised marketing activities;
• other members of our Group;
• other professional advisers (including accountants and lawyers) that assist us in carrying out our business activities;
• police and other law enforcement agencies in connection with the prevention and detection of crime;
• other external agencies and organisations (including the National Crime Agency) for the purpose of preventing and detecting fraud (including fraudulent transactions), money laundering and criminal activity; and
• third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our customers, employees or other third parties.
• We may also disclose your personal information to other third parties, for example:
- in the event that we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer of such business or assets;
- if we or substantially all of our assets are acquired by a third party (or are subject to a reorganisation within our Group), personal information held by us will be one of the transferred assets; and
- if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us).
Where will we transfer your personal information
Your Information will be processed both within and outside the European Economic Area (EEA). Where we transfer Your Information outside of the EEA, we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law. These measures generally include:
(a) Commercial terms to safeguard the processing of Your Information.
(b) Technical security standards commensurate the nature of data being processed.
For further information as to the safeguards we implement please contact our DPO at the address detailed above.
Collection and use of technical information
We use session cookies which enable a visitor's web browser to 'remember' which pages on this website have already been visited. We may also map and analyse visitor usage patterns to help us develop the website and enhance a visitor's experience.
Depending on the type of browser you are using, you may be able to configure your browser: (i) so that you are prompted to accept or reject cookies on an individual basis or; (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security. For further information regarding the cookies that we use and how to block cookies please see our cookies policy.
We may collect and store certain 'technical information' about your visit to this site, such as:
• the IP address from which you access this website;
• the type of browser and operating system used to visit this website;
• the date and time of your visit(s) to this website;
• clickstream data which reveals the activities of visitors around this website (for example the web pages you access and products browsed) and;
• the website address of the website from which you accessed this website.
Such data is used only to analyse trends, administer and improve our website and the services we offer, track movement through our website and gather statistical information about visits to the website.
Collection and use of information for fraud and security purposes
We use the hCaptcha anti-bot service (hereinafter "hCaptcha") on our website. This service is provided by a third party, Intuition Machines, Inc. ("IMI").
hCaptcha is used to check whether the data entered on our website (such as on a login page or contact form) has been entered by a human or by an automated program. By using this service, we improve the integrity of our website and it helps us to protect your data.
For more information about hCaptcha and IMI's privacy policy and terms of use, please visit the following links: https://hcaptcha.com/privacy and https://hcaptcha.com/terms.
Your Rights
You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the contact details above (under the heading “Your privacy when using our website”).
Summary of your rights |
|
Right of access to your personal information |
You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions. You can download the Request for Access to Personal Information form here. If you can't download the form, we can send you a copy - please call us on 333 (Free, unless you’re on one of our new Essential Plans, in which case it will come out of any available minutes allowance or charged at your out of allowance rate of 35p per minute) from a Three phone or 0333 338 1001 from any other phone* *Standard call rates apply. |
Right to rectify your personal information |
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete. |
Right to erasure of your personal information |
You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation. You can download the Request for Erasure Form here. |
Right to restrict the use of your personal information |
You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection. |
Right to data portability |
You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means. You can download the Right to Data Portability Form here. |
Right to object to the use of your personal information |
You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, including profiling (to the extent it relates to direct marketing). |
Right to object to decision which is based solely on automated processing |
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention. |
Right to withdraw consent |
You have the right to withdraw your consent at any time where we rely on consent to use your personal information. |
Right to complain to the relevant data protection authority |
You have the right to complain to the relevant data protection authority, which is, in the case of Three, the Information Commissioner's Office, where you think we have not used your personal information in accordance with data protection law. |
Other terms and conditions
You should read this policy in conjunction with our website terms and conditions (which apply to your use of this website), any terms of sale which apply to the purchase of products by you via this website and the Terms for Three Services (which apply to your use of Three Services). Our customer privacy statement concerning your use of Three Services is contained within the 'Privacy Notice' found in Section 13 of our Terms for Three Services.
Notification of changes
If we change this policy we will post the amended policy on our website so that you are always aware of how we collect, use and disclose your personal information.
This policy was last updated on 14 July 2022 to reflect the change to Three’s registered office address.
Glossary of technical terms used
• Web Browser - The software you use to read web pages such as Microsoft Internet Explorer, Netscape Navigator and Opera.
• IP address - The identifying details for your computer (or your internet company's computer), expressed in "internet protocol" code (for example 192.168.72.34). Every computer connected to the web has a unique IP address (which may be permanent or change each time you access the internet.
• Cookies - Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.
When you see banner adverts from Three on other sites the advertising is presented to you by our agency, Flashtalking. These ads are designed to show you a selection of Three products or services, based on what you’ve viewed on three.co.uk. The adverts will only highlight the Three products that are considered relevant to your browsing history, thanks to the technology of cookies. Using these cookies (set by Flashtalking) we can tailor our advertising so that it matches the kinds of things you’ve shown an interest in on three.co.uk.
Flashtalking cookies can also help to limit the number of times you see a particular ad; so you get more variety when you browse. Find out more about cookies, and discover why and how we use them in our What are cookies? section.
Flashtalking cookies and your privacy.
The data contained in the cookies set by Flashtalking and used in these adverts is completely anonymous and doesn't contain any of your personal details. For more information about the way Flashtalking use cookies, and for details of their privacy policy, please visit flashtalking.com (please note that we can't be responsible for the content of external websites).
Disabling these adverts.
We’d like to continue displaying content that's relevant to you, but you can choose to opt out of this type of advertising permanently at flashtalking.com. Please note that if you do opt out and you also decide to delete your cookies (as per our ‘managing cookies’ guide) we'll no longer have the ability (using cookies) to know that you've opted out. So the banners from Flashtalking will reappear when you visit other selected websites.
To find out more about cookies set by other companies, or to opt out of them, please visit youronlinechoices.com (please note that we can't be responsible for the content of external websites).
Wuntu is an offers and rewards app brought to you by Hutchison3G UK Limited ("Three", "us" or "we"). Our registered company number is 03885486 and our registered address is at Great Brighams Mead, 1 Vastern Road, Reading RG1 8DJ.
We act as the "data controller"of the information you provide to us or that we know about you through your use of Wuntu. Although "data controller" has a specific legal definition, it really means that Three determines and is responsible and accountable for the lawful, fair and transparent use of your information and for keeping it safe and secure.
This policy sets out in clear and plain terms how we collect, store, use and share your information as a Wuntu user
Before we get into the detail, we would like to provide you with some relevant background to Wuntu and its mission.
We launched Wuntu on or around November 2016 as a loyalty program to bring you a series of offers and rewards from third party brands each week. Since then, we've been planning and developing Wuntu to fulfil our mission – to bring you a better digital customer experience. How do we achieve this? By using your information to give you access to timely, intelligent, personalised and useful offers, rewards, discounts, content and advertising from the brands you really love. This is an evolution and we're learning all the time about what you like to improve your digital customer experience.
Latest updates to this policy
This is version 2.0 of the policy, which was updated on, and became effective as
of 14 May 2018.
It was updated following the release of a new version of Wuntu, which introduced
new functionality, security features and, provided you consent, new ways in which
we can use your information to deliver a better and more personalised experience
to you.
As Wuntu evolves, it's likely that we'll need to update this policy from time to time. We'll notify you of any significant changes by:
Please do read this policy and any updates carefully so you fully understand your privacy rights and how we will collect, store, use and share your information.
Privacy Commitment
Before we get started, we want to make commitment to you as a Wuntu user. At Three, we respect your right to privacy and value your trust. That's why we’ve developed the following set of principles that underpin how we use your personal information:
We collect different types of information from or about you.
First, let’s clear up what we mean by “personal information”. This has a specific legal definition, but it really means anything that identifies you personally or could be used to identify you personally. This includes identifiers like your name, your precise location, an online identifier (like your IP address or your advertising ID when browsing the web), or anything specific to your physical, physiological, genetic, mental, economic, cultural,or social identity.
Other information we collect won’t be considered “personal information” e.g. your gender alone. This is “non-personal data” because you cannot be identified personally from this information. Non-personal data also includes information about you that has been anonymised (so you cannot be identified personally) and aggregated (i.e. grouped together with other anonymous Wuntu user information).
We have set out the four main categories of personal information we collect from orabout you below.
1. Personal information you give us
We collect personal information you provide to us when using Wuntu.This will include:
2. Personal information we get automatically when you use Wuntu
We will collect personal information about you when you use Wuntu. This will include the following:
3. Personal information we get from third party partners
Currently, we only collect personal information from or about you directly. If we decide in the future to supplement and combine this with personal information collected by third parties, we will update this policy and notify you of the changes in the manner described in the ‘Updates to this policy’ section above.
4. Personal information Three knows about you by using Three's network service
We supplement, match and combine the personal information we collect from and about your use of Wuntu with personal information from and about you through your use of Three’s services and its mobile network. For more information on the personal information we collect from or about you through your use of the Three network service, please see paragraph 13 of the relevant terms and conditions for the use of the Three network, which are accessible from the links below.
Children
You must be 13 years of age or older to sign up for Wuntu. We do not knowingly collect personal information of individuals under the age of 13. If you are a parent or guardian of a Wuntu user who is under the age of 13, please contact us and we will delete their personal information from our systems.
How and why we use your personal information
Before we get into the specifics, it’s important that we explain some basic principles relating to how we can use your personal information. In addition to explaining how we will use your personal information and why we will use your personal information (i.e. the specified purpose for using your personal information), we must also tell you our “lawful basis” for using your personal information. By “lawful basis” we really mean our legal reason for using your information. This will be one of 3 legal reasons:
For each use we make of your personal information, we have set out below why we use your personal information, how we use your personal information, and our legal reason for using your personal information. Where appropriate, we have also given a practical example.
1 – User Profile |
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Why we use your data: |
To bring you a better digital customer experience, including intelligent and personalised offers, rewards, discounts, content and advertising from the brands you really love. |
How we’ll use your data: |
With your consent, we’ll create a unique profile of you and your interests from: 1. Information we know about you as a Three network customer. 2. Information you tell us when registering or using Wuntu (e.g. which brands you like). 3. Information we infer about the offers and content you access, save, use or interact with. 4. Information from your web browsing activity, app usage, and location (provided you consent). 5. Information provided to us by third parties who have your consent to share your information. We'll match and combine each of the above information sources to really get to know you and your interests. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in Wuntu. |
Practical example: |
If you tell us that you like music brands and we see that you redeem music offers and browse new music sites, we can use this information to bring you more relevant offers and content. Think tickets to a gig featuring that emerging artist you’ve always wanted to see live. |
2 – Location |
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Why we use your data: |
To bring you a better digital customer experience, including timely, location-based offers, rewards, discounts, content and advertising from the brands you really love. |
How we’ll use your data: |
We will collect and store your location using a combination of your IP address, your device Global Positioning System, or other sensors like WiFi access points or mobile towers. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in Wuntu. |
Practical example: |
This will help us bring you things like a much-needed coffee when you arrive at the train station at 6am, only to find out your train is delayed. |
3 – App usage |
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Why we use your data: |
To bring you a better digital customer experience, including intelligent and personalised offers, rewards, discounts, content and advertising from the brands you really love. |
How we’ll use your data: |
We’ll identify which apps you’ve installed and use (including the frequency and duration of such use). |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in Wuntu. |
Practical example: |
Love playing games on your phone? We’ll collect and store your app usage information to source incredible gaming and eSports offers and content for you in Wuntu. |
4 – Web browsing |
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Why we use your data: |
To bring you a better digital customer experience, including intelligent and personalised offers, rewards, discounts, content and advertising from the brands you really love. |
How we’ll use your data: |
We use cookies and similar technologies to collect and store information on your internet use, your browser and your device. For more information, please see the section entitled ‘Cookies and similar technologies’ below. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in Wuntu. |
Practical example: |
Love foodie websites? This information helps us display great offers and discounts at chic restaurants or adventurous mid-week recipes. |
5 – Relevant advertising |
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Why we use your data: |
Advertising is an important part of the internet. It’s what funds your favourite apps and websites and keeps them free for you. We can’t change how many adverts you see online, but we can work with advertisers to try and make the advertising you see as useful and relevant as possible. Advertisers define who they want to reach based on factors such as interests, age range, location and more, and we help show their ads to you if you match their criteria. |
How we’ll use your data: |
We never share your personal information with any media owners, publishers or technical service providers who make relevant advertising possible. With your consent, we will: 1. collect information that does not identify you personally such as your year of birth, gender, the sector level of your home and work postcode (e.g. NW6 6) etc. 2. share this information with our data insights technical service provider), who will combine your information with information they collect from other sources to enable advertisers to serve you relevant adverts online and in apps. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in Wuntu. |
6 – Push notifications |
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Why we use your data: |
We use push notifications for two purposes: 1. To send you important service-related messages about Wuntu (e.g. to remind you about your saved offers, to inform you about new releases or app features, to notify you of updates to our terms or policies etc.). We call these “service notifications”. 2. To remind you about the latest and best offers, rewards and content available on Wuntu. We call these “marketing notifications”. |
How we’ll use your data: |
We will send a notification from our servers to either Apple’s Push Notification Service (for iOS users) or Google Cloud Messaging (for Android users), which sends the notification to your device. |
Our lawful basis: |
For marketing notifications, we rely on consent, which you can withdraw at any time by accessing your ‘Settings’ in Wuntu. For service notifications, we rely on our legitimate interest. |
7 – Email and SMS |
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Why we use your data: |
We send you emails and SMS messages for two purposes: 1. To send you important service-related messages about Wuntu (e.g. to remind you about your saved offers, to inform you about new releases or app features, to notify you of updates to our terms or policies etc.). We call these “service messages”. 2. Wuntu is all about bringing you great offers, rewards and content, often from third parties. We don’t want you to miss out if you forget to check the app, so we will send you the occasional email and SMS to keep you up-to-date on the latest and best offers, rewards and content available on Wuntu. We call these “marketing messages”. |
How we’ll use your data: |
We will use your email address and telephone number to send you email and SMS service messages and marketing messages. We use our email production service provider to send emails to you. |
Our legal reason: |
Legitimate interest, however you can unsubscribe from marketing messages by email and SMS (see section entitled ‘How can you stop the use of your information for email/SMS’ below) |
8 – Big data insights programme |
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Why we use your data: |
Collective and anonymous Wuntu user information can help us and our trusted partners improve products and services for everyone. |
How we’ll use your data: |
We never share your personal information with any third party. Provided you do not object, we will: 1. Anonymise the personal information we collect about you and group it with other anonymous Wuntu user information so that no-one (including you) can be identified personally. 2. Share this anonymous and aggregated user information to our trusted partners for service improvements. |
Our legal reason: |
Legitimate interest, however you can opt-out at any time (see section entitled ‘Your choices about how we collect and use your personal information’). |
Practical example: |
For example, we might provide transport companies with information about when it’s least busy in particular location to help them more efficiently plan construction. We might also provide energy suppliers with information about large numbers of people travelling or appearing in a particular area (like a concert) so that energy resources can be managed more efficiently. These are just two examples of many service benefits which can be achieved using big data insights. |
9 – Understanding how you arrive at Wuntu |
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Why we use your data: |
To understand if you have downloaded Wuntu having clicked on an online advert for Wuntu. This helps us to understand which media and advertising is most effective and to accurately pay the publishers of our advertising. |
How we’ll use your data: |
Wuntu contains software provided by a data attribution and insights partner. We use the software to verify if your download of Wuntu originated from one of our online adverts. To do this, we: 1. send to our partner a masked version of various of your online identifiers (including IP address, user agent and advertising identifiers e.g. IDFA (Identifier for Advertisers), Android ID, Google Advertiser ID). 2. Our partner matches these masked identifiers with online identifiers collected and sent by the website owners where a relevant online advert was published (provided you accept to the website owners’ cookies). 3. If there is a match, the software tells us the origin of the download. |
Our legal reason: |
Legitimate interests, however you can opt-out of this at any time by contacting us – see section entitled ‘Contact us’ below. |
10 – Responding to your queries, requests and complaints |
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Why we use your data: |
We will use your personal information to respond to your queries, requests and complaints. |
How we’ll use your data: |
We will use your contact information, including your email address or telephone number. |
Our legal reason: |
Legitimate interests. |
11 – Verifying your identity |
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Why we use your data: |
We verify your identity to detect, monitor and prevent your account and our business from fraud and other illegal activities. |
How we’ll use your data: |
We use authentication technology to send an authentication email and SMS to the email address and telephone number you register with Wuntu. |
Our legal reason: |
Legitimate interests. |
12 – To administer and fulfil prize draws and promotions |
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Why we use your data: |
If you enter a prize draw or competition on Wuntu and win, we will use a partner to liaise with you and manage the logistics of prize fulfilment. |
How we’ll use your data: |
If you win a prize draw or competition, we will provide our fulfilment partner with your contact information including your email address and telephone number. Our partner will delete your personal information once the prize draw or competition has been concluded. |
Our legal reason: |
Consent. |
13 – Analyse user trends and usage of Wuntu |
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Why we use your data: |
We will use the personal information collected to monitor and analyse trends relating to the use of Wuntu. |
How we’ll use your data: |
We will monitor and track usage information. |
Our legal reason: |
Legitimate interests. |
14 – Enforce our Terms of Use and this policy |
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Why we use your data: |
To enforce the Terms of Use and Privacy Policy from time to time. |
How we’ll use your data: |
We will use your account and contact information. |
Our legal reason: |
Legitimate interests. |
15 – Maintain, develop, improve, operate and deliver the Wuntu app and services |
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Why we use your data: |
To maintain, develop, improve, operate and deliver the Wuntu app and services. |
How we’ll use your data: |
We will use the personal information we collect for this purpose. |
Our legal reason: |
Legitimate interests. |
Your right to privacy has been fundamental to the design of Wuntu. Where our use of your personal information is based on your consent, you can easily withdraw your consent at any time within the app.
Managing your Wuntu consent preferences
To manage your consent preferences, all you need to do is access ‘Settings’ within Wuntu where you can, with one click, enable or disable any of: user profile, location, app usage, web browsing, relevant advertising, and push notifications. However, if you turn these off, it will impact the service you receive and your experience of Wuntu. The table below provides further details.
No. |
Consent |
What will happen if you turn this off |
1 |
User profile |
You will not receive offers, rewards and content that are relevant to your unique profile. |
2 |
Location |
You will not receive location-based offers, rewards and content in Wuntu. |
3 |
Usage |
You will not receive offers, rewards and content in Wuntu, tailored to the apps you use and like. |
4 |
Web browsing |
You will not receive offers, rewards and content relevant to the websites and online advertising you access or interact with. |
5 |
Relevant advertising |
You will no longer receive online advertising that is informed by your user profile, location, usage or web browsing. |
6 |
Push notifications |
You will no longer receive marketing push notifications. |
What happens if I turn everything off?
If you turn everything off, your service will be affected and you will receive the most basic form of the Wuntu app, which includes limited, non-personalised offers, rewards and content available at the time.
Opt-out of relevant advertising
If you don’t wish to participate in our relevant advertising programme, you can opt-out by turning this off in the app. It is worth noting that relevant advertising is informed by the following consents: user profile, location, app usage and web browsing. If you turn on relevant advertising but turn off any of these other consents e.g. location, your location information will not be used to enable advertisers to show you relevant adverts.
Opt-out of big data insights
If you don’t wish to participate in our big data insights programme, you can opt-out by emailing us at [email protected]. Please include ‘Opt out of big data insights programme’ within the subject header. Please note that your anonymous information may continue to be included in the collective anonymised user information shared with our trusted partners for a short period after submitting your request while our systems update.
If you don’t want to receive marketing email/SMS from us, you can always opt-out of email and/or SMS marketing by following the simple unsubscribe instructions in the email or SMS.
Please note that unsubscribing to Wuntu-related email/SMS marketing will not affect your general marketing preferences as a Three customer, which can be managed using the Three App, logging into My3 online,or by calling 333 from your Three mobile.
Please note that you may continue toreceive communications for a short period after changing your marketing preferences while our systems update.
You have several rights in relation to the personal information we collect from or about you, including the right:
Please note that you can review and change most of your personal information by accessing your Wuntu account information and preferences within the app.
However, if you wish to get in touch with us to exercise any of the above rights, please contact us using the details in the ‘Contact us’ section below. We will respond as soon as possible and in any event within one month. If we are unable to comply with your request, we will give reasons and work with you to resolve the matter.
Cookies are small computer files tha tremember what you enter when you visit a website. For more information about cookies, see www.aboutcookies.org.
Wuntu is a mobile application and therefore doesn’t use cookies like a website. However, Wuntu does integrate two bits ofsoftware that gain/store information about you in a manner similar to cookies:
Your trust is vitally important to us and protecting your personal information is our priority.
We protect your personal information using technical measures (e.g. using firewalls, encryption and information access controls) and organisational measures (e.g. training all staff who have access to personal data). This reduces the risk of unauthorised or unlawful processing and the risk of accidental loss, destruction or damage.
We also carry out regular monitoring and penetration testing of Wuntu’s systems to strengthen and improve security.
Where we share your personal information with our trusted partners and/or technical service providers who help us to maintain, operate and improve Wuntu, we never relinquish responsibility for your personal information. We ensure that each partner and technical service provide rgives sufficient guarantees to implement appropriate technical and organisational measures to protect your personal information. We do this by putting in place a contract with each of them which ensures that they:
We process your personal information for no longer than is necessary for the purpose(s) for which it was collected.
The storage periods relevant to your personal information are as follows:
Some information we need to hold for a relatively long period based on regulatory requirements. For example, we keep the following categories of information for 7 years:
Other information is held for shorter periods. Please contact us if you would like more information about our information retention policies.
At the end of the relevant storage period, we will either delete your personal information or anonymise it and collect it with other anonymous user information so that it can be used for statistical analysis.
Upon your request or based on your accountin activity, we will close your Wuntu account and delete your personal information as required by applicable law.
Your personal information will be processed and held primarily on servers located in the UK or within the European Economic Area (EEA).
We may transfer your personal information to carefully-selected technical service providers for processing in countries outside the EEA. If we do this, we put in place contracts and security measures to ensure that your personal information receives the same protection as if it were being processed in the EEA.
Please feel free to contact us using the contact details below if you:
Email: [email protected]
Post:
FAO Data Protection Officer
Hutchison 3G UK Limited
Great Brighams Mead
1 Vastern Road
Reading, Berkshire RG1 8DJ
You have the right to report any concern in relation to our information rights practices to the Information Commissioner’s Office. To learn more, please visit https://ico.org.uk/concerns or call their helpline on 0303 123 1113.
THREE IN TOUCH END USER LICENCE AGREEMENT
PLEASE READ CAREFULLY BEFORE DOWNLOADING AND USING THE APP.
This end-user licence agreement (EULA) is a legal agreement between you (End-user or you) and Hutchison 3G UK Limited (trading as “Three”) of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (Three, us or we) for the Three in Touch mobile application software and associated media (App).
We licence use of the App to you, for use within the UK, on the basis of this EULA and subject to any rules or policies applied by any appstore provider or operator from whose site (Appstore) the End-user downloaded the App (Appstore Rules). We do not sell the App to you. We remain the owners of the App at all times.
Operating system requirements This App requires an Apple iPhone 4 or newer, or a Google Android, device with a minimum of 512Mb of memory. Internet access via a wifi hotspot and either iOS version 7 or above, or Android version 4.0 or above is required.
Important notice:
• By downloading the App and clicking the "tick" box on the start page of the App, you agree to the terms of the licence which will bind you. The terms of the licence include, in particular, the privacy policy defined in clause 1.5 and limitations on liability in clause 7.
• If you do not agree to the terms of this licence, we will not license the App to you and you must stop the downloading and installation process now. You will be unable to use this App without accepting these licence terms.
• This does not affect your consumer rights for an app that is defective.
You should print a copy of this EULA for future reference.
AGREED TERMS
1. ACKNOWLEDGEMENTS
1.1 The terms of this EULA apply to the App or any of the services accessible through the App (Services), including any updates or supplements to the App or any Service, unless they come with separate terms (such as Three’s Terms and Conditions for Using the Three Network, which covers the provision of Three Services, available online at Three.co.uk/terms), in which case those terms apply. If any open-source software is included in the App or any Service, the terms of an open-source licence may override some of the terms of this EULA.
1.2 We may change these terms at any time by sending you an SMS with details of the change or notifying you of a change when you next start the App or log onto one of the webpages referred to in clause 1.6. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Services.
1.3 From time to time updates to the App may be issued through the Appstore. Depending on the update, you may not be able to use the Services until you have downloaded the latest version of the App and accepted any new terms.
1.4 You will be assumed to have obtained permission from the owners of the mobile telephone that are controlled, but not owned, by you and described in clause 2.2(Devices) and to download or stream a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of this EULA for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you.
1.5 The terms of our privacy policy from time to time, available at www.three.co.uk/privacy (Privacy Policy) are incorporated into this EULA by reference and apply to our Services. Additionally, by using the App or any Service, you acknowledge and agree that we may use your information (by which we mean information that you give us or that we obtain about you as a result of your use of the App and our Services, including Location Data, your Communications Data, your phone number, the unique code identifying your phone and SIM, and your account information including contact history notes) in accordance with our Privacy Policy, section 13 of our Terms for use of Three Services and any applicable UK legislation or regulatory requirements, including for the avoidance of doubt, applicable UK data protection and privacy legislation.
1.6 Three Services are governed by the following terms of use and subject to the following privacy policies, incorporated into this EULA by reference and set out at the following web addresses respectively:
Description of Services accessible via the App
The services offered by Three, which we have agreed to provide to you, including call and SMS messaging services and the provision of a Three SIM card and phone number.
Web address of terms of use
Three.co.uk/terms – please see section 13 “Privacy Notice and Your Information” in particular.
Web address of privacy policy
Three.co.uk/privacy
1.7 By using the App or any of the Services, you consent to us collecting and using technical information about the Devices and related software, hardware and peripherals for Services that are internet-based or wireless to improve our products and to provide any Services to you.
1.8 The App or any Service may contain links to other independent third-party websites (Third-party Sites). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.
1.9 Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.
2. GRANT AND SCOPE OF LICENCE
2.1 In consideration of you agreeing to abide by the terms of this EULA, we grant you a non-transferable, non-exclusive licence to use the App on the Device within the UK, subject to these terms, the Privacy Policy and the Appstore Rules, incorporated into this EULA by reference. We reserve all other rights.
2.2 You may download a copy of the App onto your mobile telephone onto which the App may be downloaded and to view, use and display the App on the Devices for your personal purposes only.
3. LICENCE RESTRICTIONS
Except as expressly set out in this EULA or as permitted by any local law, you agree: (a) not to copy the App except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security;
(b) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App;
(c) not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;
(d) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program, and provided that the information obtained by you during such activities:
(i) is used only for the purpose of achieving inter-operability of the App with another software program;
(ii) is not unnecessarily disclosed or communicated without our prior written consent to any third party; and
(iii) is not used to create any software that is substantially similar to the App;
(e) to keep all copies of the App secure and to maintain accurate and up-to-date records of the number and locations of all copies of the App;
(f) to include our copyright notice on all entire and partial copies you make of the App on any medium;
(g) not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
(h) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service (Technology), together Licence Restrictions.
4. ACCEPTABLE USE RESTRICTIONS
You must:
(a) not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;
(b) not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including the submission of any material (to the extent that such use is not licensed by this EULA);
(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
(d) not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
(e) not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
5. INTELLECTUAL PROPERTY RIGHTS
5.1 You acknowledge that all intellectual property rights in the App and the Technology anywhere in the world belong to us or our licensors, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App or the Technology other than the right to use each of them in accordance with the terms of this EULA.
5.2 You acknowledge that you have no right to have access to the App in source-code form.
6. LIMITED WARRANTY
6.1 We warrant that the App will, when properly used and on an operating system for which it was designed, perform substantially in accordance with its described functions.
6.2 The warranty does not apply:
(a) if the defect or fault in the App or any Service results from you having amended the App;
(b) if the defect or fault in the App results from you having used the App in contravention of the terms of this EULA;
(c) if you breach any of the Licence Restrictions or the Acceptable Use Restrictions; and
6.3 This warranty is in addition to your legal rights in relation to software that is faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7. LIMITATION OF LIABILITY
7.1 You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App as described meet your requirements.
7.2 We only supply the App for domestic and private use. You agree not to use the App for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.3 We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of this EULA or our negligence up to the limit specified in clause7.4 but we are not responsible for any unforeseeable loss or damage. Loss or damage is foreseeable if it is an obvious consequence of our breach or if they were contemplated by you and us at the time we granted you the EULA.
7.4 Our maximum aggregate liability under or in connection with this EULA (including your use of any Services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to £3,000 for one claim or a series of related claims. This does not apply to the types of loss set out in clause7.5.
7.5 Nothing in this EULA shall limit or exclude our liability for:
(a) death or personal injury resulting from our negligence;
(b) fraud or fraudulent misrepresentation; and
(c) any other liability that cannot be excluded or limited by English law.
8. TERMINATION
8.1 We may terminate this EULA immediately by written notice to you:
(a) if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so;
(b) if you breach any of the Licence Restrictions or the Acceptable Use Restrictions; and
(c) if you breach Three’s Terms and Conditions for using the Three Network or the Three in Touch Terms and Conditions.
8.2 On termination for any reason:
(a) all rights granted to you under this EULA shall cease;
(b) you must immediately cease all activities authorised by this EULA, including your use of any Services;
(c) you must immediately delete or remove the App from all Devices, and immediately destroy all copies of the App and Documents then in your possession, custody or control and certify to us that you have done so;
(d) We may remotely block, and cease providing you with, access to the Services via the App.
9. COMMUNICATION BETWEEN US
9.1 If you wish to contact us in writing, or if any clause in this EULA requires you to give us notice in writing, you can send this to us by prepaid post to Three Customer Services, Hutchison 3G UK Ltd at PO Box 333, Glasgow, G2 9AG.
9.2 If we have to contact you or give you notice in writing, we will do so by SMS message to the number you provide to us in your request for and registration of the App.
10. EVENTS OUTSIDE OUR CONTROL
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this EULA that is caused by any act or event beyond our reasonable control, including failure of third party public or private telecommunications networks and/or internet service providers (Event Outside Our Control).
10.2 If an Event Outside Our Control takes place that affects the performance of our obligations under this EULA:
(a) our obligations under this EULA will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; and
(b) we will use our reasonable endeavours to find a solution by which our obligations under this EULA may be performed despite the Event Outside Our Control.
11. OTHER IMPORTANT TERMS
11.1 We may transfer our rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.
11.2 You may only transfer your rights or obligations under this EULA to another person if we agree in writing.
11.3 If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
11.4 Each of the clauses of this EULA operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
11.5 Please note that this EULA, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. This agreement has been entered into on the date stated at the beginning of it by Hutchison 3G UK Limited and is entered into by you on date you click to accept its terms.
This app privacy policy (“Privacy Policy”) covers Three’s privacy practices in connection with your use of the Three mobile application software (“Three app”) which is available for download in the App Store and on Google Play.
References to “Three” in this Privacy Policy mean Hutchison 3G UK Limited. References to “Partners” refers to Zeotap Ltd and Emodo Ltd.
1. Other terms and conditions
This Privacy Policy should be read in conjunction with the following terms and conditions, which are incorporated into and form part of this Privacy Policy:
2. General statement
Three respects your right to privacy and we are committed to complying with applicable data protection and privacy law. We will only collect information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you will be kept secure and confidential using appropriate technical measures and by ensuring staff are trained and aware of how to protect you data.
Latest updates to this policy
This is version 4 of the policy, which was updated on, and became effective as of, November 1 2020.
It was updated following the release of a new version of the Three app, which introduced new functionality to allow customers to use the app on wifi to deliver a better experience to you.
As the app evolves, it's likely that we'll need to update this policy from time to time. If we change this Privacy Policy we will post the amended policy at Three.co.uk/terms within the section entitled “Privacy & Cookies”, which will be accessible from a link within the Three app so you will always aware of how we collect, use and disclose your personal information.
Please do read this policy and any updates carefully so you fully understand your privacy rights and how we will collect, store, use and share your information.
Before we get started, we want to make a commitment to you as a Three app user. At Three, we respect your right to privacy and value your trust. That's why we’ve developed the following set of principles that underpin how we handle your personal information:
3. What is the Three app?
The Three app provides a variety of services to you as a Three customer, including:
4. Collection and use of your personal information
Where you have provided consent we will collect and use the following information:
4.1 Personal information you give us
The Three app displays your My3 account data, which is collected through your use of Three’s service and is downloaded within the Three app from www.three.co.uk. As such, the Three app does not itself provide users with a means of giving us personal information, with the exception of your use of the following in-app forms/functions:
The information you give us through your use of the above forms/functions within the Three app includes your name, date of birth, post code and email address. We will use this information for the purpose of assessing and responding to your request to move your number,change your payment date or send you a password reminder.
We may also use your email address for marketing purposes, but only in accordance with your marketing preferences. You can change these in the app at any time by going to the ‘More’ tab and selecting ‘Edit personal details’.
For other functions made available by the Three app (including paying bills and topping-up) we will link you to www.three.co.uk where you may provide us with information including your name, address, email address, mobile number, date of birth, financial and credit/debit card information. Where you are sent via a link from the Three app to www.three.co.uk, the terms and conditions set out in the section “Other terms and conditions” above shall apply.
4.2 Information we collect about you
Authentication information
When you use the Three app, we will automatically carry out authentication checks to make sure that you are a Three customer with an active cellular data connection to Three’s network. During authentication, we will identify your mobile number, account number, account type in order to set up the Three app and download your My3 account data from www.three.co.uk, which will be displayed within the Three app.
My3 account, technical, and device information
In addition, we will automatically collect the following information:
If you are an Android device user, you may have specifically enabled the following permissions:
If you are an iOS device user, you may have specifically enabled push notifications. We may use these to send relevant communications about Three services.
Location data
Where you have enabled Location Services for the Three app via the permissions on your Android or iOS device, we may use and process your location data when you use the Store Locator function within the Three app, which identifies the Three store nearest to you, and at other moments from time to time. You can manage your location preferences at any time via your Android or iOS device.
5. Keeping your device and Three app secure
You are responsible for the security of your device and must make sure that you keep it secure. To prevent unauthorised access to your device and Three app, you must keep any passwords and PIN numbers relating to your device and Three account safe and secure. You must not share them with anyone else. If you find or suspect that anyone else knows your passwords or PIN numbers, or has access to your Three app without your permission, you must contact us immediately.
Before we get into the specifics, it’s important that we explain some basic principles relating to how we can use your personal information. In addition to explaining how we will use your personal information and why we will use your personal information (i.e. the specified purpose for using your personal information), we must also tell you our “lawful basis” for using your personal information. By “lawful basis” we really mean our legal reason for using your information. This will be one of 3 legal reasons:
For each use we make of your personal information, we have set out below why we use your personal information, how we use your personal information, and our legal reason for using your personal information. Where appropriate, we have also given a practical example.
1 – User Profile |
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Why we use your data: |
To bring you a better customer experience, including intelligent and personalised product offerings, discounts and rewards from Three and our partners |
How we’ll use your data: |
With your consent, we’ll create a unique profile of you and your interests from: 1. Information we know about you as a Three network customer. 2. Information you tell us when you use the Three app 3. Information we infer about your interactions with the app. 4. Information from your web browsing activity, app usage, and location (provided you consent). 5. Information provided to us by third parties who have your consent to share your information. We’ll match and combine each of the above information sources to really get to know you and your interests. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in the Three app |
Practical example: |
Use your device for playing games, then we can advise you on the best devices to bring you a great gaming experience |
2 – Location |
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Why we use your data: |
To bring you a better customer experience, improving our network performance and bringing you timely, location-based products, services, and promotions. |
How we’ll use your data: |
If we know where you use your device, then it can help us improve our network and other products and services where you need it. We may also include the use of motion data from your device to bring you the best location based services as accurately as possible. We will collect the information from your IP address, your device Global Positioning System, or other sensors like WiFi and mobile towers, magnetic fields, gyroscope and acceleration |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in the Three app |
Practical example: |
We can tell you when your local Three store has special offers on cool stuff that you’ll love |
3 – Web Browsing |
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Why we use your data: |
To bring you a better customer experience, by bringing you personalised product offerings, discounts and rewards based on your interests. |
How we’ll use your data: |
We use cookies and similar technologies to collect and store information on your internet use, your browser and your device. For more information, please see the section entitled ‘Cookies and similar technologies’ below. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in the Three app |
Practical example: |
A keen runner, we can help you choose the right headphones to let you listen to great sounds on the move |
4 – Relevant Advertising |
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Why we use your data: |
Advertising is an important part of the internet. It’s what funds your favourite apps and websites and keeps them free for you. We can’t change how many adverts you see online, but we can share your information with our chosen technology partners, Zeotap and Emodo, to try and make the advertising you see as useful and relevant as possible. Advertisers define who they want to reach based on factors such as interests, age, location, information about device (inc make and model) it’s operating system, 3 app versions and available sensors. Using this information they can show their ads to the most relevant people. |
How we’ll use your data: |
With your consent, Three and our partners may: 1. Share your Advertising Id with third parties. That identifier can be used to direct content to your phone. 2. Build a profile from the information we share to deliver personalised content 3. Include you in digital advertising or marketing campaigns including the delivery of personalised content. 4. Use consented information in reporting and in product improvements. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in the Three app |
5 – Marketing Three products and services |
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Why we use your data: |
At Three we have incredible deals that we don’t want you to miss out on. With your permission, we want to send you emails and/or the odd push/in-app notification within the Three app about the products we have to offer. |
How we’ll use your data: |
With your consent, we’ll use your unique profiles to bring you information from Three on products, services and offers we know you’ll love |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in the Three app |
Practical example: |
We can bring you information on the latest plans and devices from Three to make sure you don’t miss out |
6 – Marketing 3rd parties |
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Why we use your data: |
To bring you a better customer experience, by bringing you tailored messages on offers from our partners on products you’ll love |
How we’ll use your data: |
We never share your personal information with any of our partners. With your consent, we’ll use your unique profiles to bring you messages from our partners that we know you’ll love |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in the Three app |
Practical example: |
We can bring you information on the latest releases from Netflix that you can enjoy as part of Go Binge. We wouldn’t want you to miss out |
7 – Sharing data with Three companies |
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Why we use your data: |
Interested in cool offers from brands like Superdrug, Savers and the Perfume Shop? Three is part of the same family of companies as these great brands and more and by sharing your information between our family of companies we and they can bring you fantastic products, services and promotions |
How we’ll use your data: |
With your consent, we will: 1. Mask your personal data (e.g. email address and your interests) to keep the data secure 2. Load this information into a secure area that can be accessed by Three and our sister companies 3. Allow us to combine your information with their information to bring you tailored offers 4. Share anonymous and aggregated user information to our trusted partners for service improvements. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in the Three app |
Practical example: |
Knowing the brands you love as part of the Superdrug loyalty scheme, we can help you earn great offers and discounts on these brands. |
8 – Marketing Suppressions |
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Why we use your data: |
To ensure you don’t receive unnecessary marketing messages about Three products you already know about. when you’re online with Google, Facebook, Instagram and Twitter |
How we’ll use your data: |
With your consent, we will: 1. Mask your personal data to keep the data secure from external sources 2. Load this information into a secure area that can be accessed by Three and Google 3. Exclude you from Three advertising that is not relevant for you when visiting these social media sites. |
Our legal reason: |
Consent, which you can withdraw at any time by accessing your ‘Settings’ in the Three app |
Practical example: |
Already have a monthly contract with the latest iPhone from us, then we won’t market similar products to you when you’re online |
9 – Analyse user trends and usage of the 3 app |
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Why we use your data: |
We use analytics software (eg Adobe Analytics) to track usage throughout the Three app. This helps us to analyse trends and improve the Three app |
How we’ll use your data: |
We will monitor and track usage information. |
Our legal reason: |
Legitimate interests. |
10 – Maintain, develop, improve, operate and deliver the 3 app and services |
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Why we use your data: |
To maintain, develop, improve, operate and deliver the 3 app and services. |
How we’ll use your data: |
We will use Medallia customer experience software to provide customer satisfaction surveys to you. This helps us to gather and analyse customer feedback about, and improve, the Three app. |
Our legal reason: |
Legitimate interests. |
Your right to privacy has been fundamental to the design of the 3 app. Where our use of your personal information is based on your consent, you can easily withdraw your consent at any time within the app.
Managing your consent preferences
To manage your consent preferences, all you need to do is access ‘More’ tab within the 3 app where you can, with one click, enable or disable any of: user profile, location, web browsing, relevant advertising, Marketing Three products and services, Marketing 3rd parties, Sharing data with Three companies, Marketing Suppressions.
7. Caching
This is the storing of certain app data on your device. Specifically, we cache app settings and My3 account data to ensure the Three app can be used while offline, to improve performance and reduce battery and network drain.
8. Your Rights
You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the contact details above (under the heading “Your privacy when using our website”).
Summary of your rights |
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You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions. You can download the Request for Access to Personal Information form here. If you can't download the form, we can send you a copy - please call us on 333 (Free, unless you’re on one of our new Essential Plans, in which case it will come out of any available minutes allowance or charged at your out of allowance rate of 35p per minute) from a Three phone or 0333 338 1001 from any other phone* *Standard call rates apply. |
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Right to rectify your personal information |
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete. |
Right to erasure of your personal information |
You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation. You can download the Request for Erasure Form here. |
Right to restrict the use of your personal information |
You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection. |
Right to data portability |
You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means. You can download the Right to Data Portability Form here. |
Right to object to the use of your personal information |
You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, including profiling (to the extent it relates to direct marketing). |
Right to object to decision which is based solely on automated processing |
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention. |
Right to withdraw consent |
You have the right to withdraw your consent at any time where we rely on consent to use your personal information. |
Right to complain to the relevant data protection authority |
You have the right to complain to the relevant data protection authority, which is, in the case of Three, the Information Commissioner's Office, where you think we have not used your personal information in accordance with data protection law. |
Contact us
Please feel free to contact us using the contact details below if you:
Email: [email protected]
Post:
FAO Data Protection Officer
Hutchison 3G UK Limited
Great Brighams Mead
1 Vastern Road
Reading
Berkshire
SL6 1EH
How to contact the Regulator
You have the right to report any concern in relation to our information rights practices to the Information Commissioner’s Office. To learn more, please visit https://ico.org.uk/concerns or call their helpline on 0303 123 1113. Top of Form
Update to terms for access to the Emergency Services and use of your Location Data
From 6 July 2016, if you have Android operating system 2.3 and above on your Device, and you use this to call Emergency Services (by dialling 999 or 112), your Device may automatically identify data indicating the geographical location of your Device (your Location Data) and share this with the Emergency Services, to help them better locate you in case of an emergency. This is in addition to your mobile phone number and the existing Location Data that is already shared with the Emergency Services when you make a call to 999 or 112 using the Three network.
If you’re buying a new electrical item, we will recycle your old one for free.
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment.
If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
How we can help
We are pleased to offer our customers the chance to recycle their old electrical and electronic items when purchasing a new item from us.
Please speak to a member of Three’s staff for details on how to dispose of your waste electrical or electronic item in store.
If you have purchased a new electrical item from our online store, click here to find out where your nearest store is.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol.
Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
Those establishing their own take‐back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like‐for‐like basis.
Why recycle?
Batteries must not be thrown away in household waste.
Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending batteries landfill.
By recycling batteries, you can play your part in minimising the negative effects to the environment and human health caused by the hazardous substances found in batteries.
How we can help
We are obliged under the Waste Batteries Directive to offer our customers free take-back of their waste batteries.
This includes rechargeable batteries inside mobile phones.
Please speak to a member of Three’s staff for details on how to dispose of your waste batteries in store.
Click here to find out where your nearest store is.
Alternatively, many large high street stores now provide a facility to return your old batteries for recycling.
Your local council waste site will also have facilities to recycle batteries.
Visit http://www.recyclenow.co.uk where you will find information regarding recycling and also the location of your local recycling centre.
Important information when recycling batteries
Please do not attempt to remove fixed batteries from mobile phones or other equipment as they could explode or leak chemicals.
Also, please do not post batteries back to us as there is the possibility of damage and leakage which could affect the environment.
We’re sorry that the delivery date for your new Honor 20 has been delayed. At Three, we take making our customers happy seriously and always do our best to meet our customers’ expectations and delivery dates. On this occasion, Honor, the manufacturer, has delayed its launch date for the Honor 20 which means we won’t have stock of your new device available in time for your original delivery date. Your Honor 20 will now be delivered to you on 21 June 2019 if you ordered online or through our Contact Centre. If you ordered in store, your Honor 20 will be ready for you to collect from your chosen Three Store from 21 June 2019. If you are affected by the delay, we’ve sent you an SMS with a £20 accessory voucher that you can redeem in any participating Three Store in full or part payment against any one accessory of your choice. The voucher is valid in store only from 21 June 2019 until 31 December 2019. Maximum one voucher can be redeemed per affected customer. If you have any questions regarding your Honor 20 delivery or your voucher, please contact our Contact Centre on 333 from your current handset, or 0333 338 1001.
What has happened?
Due to an issue with the sign-up process, a small number of customers have not had a discount applied – we are very sorry for the inconvenience caused and have now activated the discount for the affected customers in full and credited their accounts with a goodwill gesture.
What are you doing about it?
We have taken corrective measures on the customer accounts by giving them a 6 months’ half price add-on as promised and, for eligible customers, a goodwill credit equal to a further half a month’s line rental based on their bill cycle. So customers will receive the benefit that they originally signed up to.
What do customers have to do?
Nothing – you will be automatically credited. If customers have any questions, you should contact our customer services team on 333.
Like all businesses in the UK, our operations are governed by a wide range of legislation and regulation. As a mobile network, we also adhere to specific communications sector requirements. Beyond respecting and upholding these obligations, we’re committed to running our business responsibly. We want to work with supply partners that feel the same about the way they operate. We have incorporated these responsibilities into our Supply Partner Code of Conduct.
For the year ended 31 December 2022. Hutchison 3G UK Holdings Limited and its subsidiaries including UK Broadband Limited ("Three") are members of the group of companies for which CK Hutchison Holdings Ltd (“CKHH”) is the ultimate parent.
CKHH is listed on The Stock Exchange of Hong Kong. Subsidiaries of the CKHH Group that operate in the UK are required to ensure that their tax strategy is available to the public free of charge on the internet. Three are fully committed to following the CKHH tax strategy and complying with its statutory tax obligations.
The CKHH tax strategy for the CKHH Group can be found on the website of CKHH via the link below. The publication of this tax strategy for CKHH is considered as complying with the requirements of Paragraphs 19 of Schedule 19 to Finance Act 2016 for the 3UK group.
Content Licence Agreement
These terms and conditions are the rules which apply to this competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
11. General:
a. One entry per person. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Sarah Willingham Mentor Session Draw (including altering the Prize). No communications will be entered into by us regarding this. This Sarah Willingham Mentor Session Draw is free to enter, and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including his/her first name and entry being used in any and all Three marketing activity across all media).
b. All third-party terms and conditions relating to the Sarah Willingham Mentor Session Draw are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.
c.Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Sarah Willingham Mentor Session Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Sarah Willingham Mentor Session Draw.
d. Entry into the Sarah Willingham Mentor Session Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at three.co.uk/terms. These terms are governed by English law.
These terms and conditions are the rules which apply to this competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
11. General:
a. One entry per person. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Dave Burt Q&A event Draw (including altering the Prize). No communications will be entered into by us regarding this. This Dave Burt Q&A event Draw is free to enter, and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including his/her first name and entry being used in any and all Three marketing activity across all media).
b. All third-party terms and conditions relating to the Dave Burt Q&A event Draw are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.
c. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Dave Burt Q&A event Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Dave Burt Q&A event Draw.
d. Entry into the Dave Burt Q&A event Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at three.co.uk/terms. These terms are governed by English law.
These terms and conditions are the rules which apply to this competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
These terms and conditions are the rules which apply to this competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
These terms and conditions are the rules which apply to this competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
1) Promoter: Three Private Jet Selfie Booth June 2019 Competition (“Competition”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (“Three” or “We”). The Prizes are administered and provided by Three.
2) Dates: Competition opens on 29 July 2019 at 9am GMT andcloses on 1 September 2019 at 11.59pm GMT (“ Promotion Period”). During the Promotion Period there will be four one-week entry windows (“Entry Window”).
3) Eligibility: To be eligible to enter the Competition, entrants must be a UK resident with a public Instagram account (not private) and be over 18 years of age (“Eligible Entrants ”). This Competition is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with any competitor of Three.
4) Entry: To enter the Competition, Eligible Entrants must 1) take a selfie photograph of themselves in the Three Private Jet Selfie Booth at Gatwick Airport departure lounge; 2) post that picture to their own public Instagram accounts, and 3) include #GoRoam in the post copywithin the Promotion Period (“Qualifying Entries”). A Qualifying Entry may feature the Eligible Entrant with another person or persons, provided that the Eligible Entrant has the permission of such persons to use their image for the purposes of entering this Competition.
5) Rules: Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, as comply with these terms and conditions and/or is contrary to the spirit or intention of the Competition.
6) Selection of winner: 1 winner will be selected for each Entry Window; a total of 5 winners for the whole Promotion Period. The winners will be selected from all Qualifying Entries by an independent judge within 24 hours of the end of each Entry Window on 5 August 2019, 12 August 2019, 19 August 2019, 26 August 2019 and 2nd September 2019. The decision will be final and Three will not enter into any correspondence.
7) Prize: Each of the 5 winners will receive a Prize of up to £1000 worth of easyJet flights. Only one Prize will be awarded per winner. Allocation of the Prize remains at Three’s sole and absolute discretion.
8) The following terms and information apply to the Prize:
a) The Prize is personal to you. The voucher code is non-transferable.
b) easyJet standard terms and conditions will apply to any booking made. Bookings and the booking process are outside of Three’s control. Valid passports and travel documents required.
c) All flights must be made in a single booking. The total booking value cannot exceed £1000. The winner must travel on the booking. All passengers on the booking must travel on the same flights.
d) No cash alternative is available – if the value of the flights chosen is less than £1000, no cash or other credit will be given.
e) The flights must be booked within 3 months of acceptance (see Redeeming your Prize below) via email with easyJet’s prize team. Flights cannot be booked online.
f) The Prize can be used for flights to anywhere on the easyJet network available at the time of booking. The Prize cannot be used for any non-flight extras such as hotels, car hire or travel insurance.
9) Contacting the winner: Reasonable efforts will be made by Three UK to contact the winners via Instagram direct message. If any winner of the Prize cannot be successfully contacted or has not responded within 72 hours of being contacted, or they are unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (subject again to the same independent selection process detailed in clause 6). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize. For purposes of Prize allocation Eligible Entrants must hold their Instagram account for at least 2 weeks after the end of the Promotion Period.
10) Redeeming your Prize: After a winner has responded to their Prize notification (as described in clause 9, above), Three will provide the Prize by further direct message to the winner’s Instagram account. The winner warrants that all information submitted by them is true, accurate and complete and that they have full rights and authority to submit any selfie photograph used as an entry to the Competition, including the permission of any other persons in that selfie photograph. Three is not responsible for any information which is invalid or incomplete.
11) Privacy: Information that entrants supply when entering the competition will be used only in accordance with Three’s Web Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: http://www.three.co.uk/terms-conditions/your-privacy .
12) General:
a) One entry per person. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Competition (including altering the Prize). No communications will be entered into.
b) This Competition is free to enter, and no purchase is necessary.
c) The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including his/her first name and entry being used in any and all Three marketing activity across all media).
d) All third-party terms and conditions relating to the Competition are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.
e) This Competition is in no way endorsed by, sponsored by, associated with or administered by Instagram.
f) Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Competition or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Competition.
g) Entry into the Competition signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at three.co.uk/terms . These terms are governed by English law.
These terms and conditions are the rules which apply to this Competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
(each a “Promotion Period”).
Eligibility
Entry
Rules
Prize
Only one prize per winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winners
The decision will be final and Three will not enter into any correspondence.
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter:
Dates:
Eligibility:
Entry
Rules
Prize:
Selection of winners
Contacting the winners
Reasonable efforts will be made by Three to contact the Prize winners via public reply to their Facebook comment message on the Competition Post on or around 16 September 2020. Eligible Entrants should check their Facebook notifications regularly to see if Three have replied to their Qualifying Entry. Winners will then have to claim their Prize by emailing [email protected] and demonstrate they are the account holder by posting an emoji specified by Three in response to Three’s winner notification comment on the Qualifying Entry. Three shall not be responsible in the event a winner does not claim the Prize because they have failed to do so.
Redeeming the Prize
Privacy
General:
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
1. Lingo Bingo (“Prize Draw”) is organised by Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (“Three” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by Three.
Dates
2. The Prize Draw opens at 9:00am on Monday 29th March 2021 when the Bingo card will go live on www.three.co.uk/gogglebox and be posted on Three’s social media channels and closes at 21:00 on Friday 2nd April 2021.
Eligibility
3. To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
Entry
4. To enter the Prize Draw, Eligible Entrants must (“Qualifying Entries”):
a. using the Lingo Bingo card, pick three (3) words appearing on this card that they predict will be mentioned in the first episode of the new Gogglebox series which will be aired on Channel 4 at 21:00 on Friday 2nd April 2021; and
b. post these three (3) predicted words on one of Three’s social media channels (Facebook, Twitter and Instagram) using the #threelinobingo between 09:00 on Monday 29th March and 21:00 on Friday 2nd April 2021.
5. All correct predictions will be entered into a prize draw and one winner from each of Three’s social media channels (Facebook, Twitter and Instagram) will be selected by a computer random generator. Winners will be contacted by Three via their social media direct message on Tuesday 6th April by 12:00pm.
Rules
6. The following rules shall also apply to the Prize Draw:
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
Prize
Three separate winners will each receive a cash prize of £1,000 and an Oppo Find x3 Neo handset. One (1) winner will be picked from each of Three’s social media platforms (Facebook, Twitter and Instagram). Only one Prize per winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winners
The selection process will be as follows:
a) All posts which correctly predict three (3) words in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from each platform will be selected by a random number generator.
b) In the event that none of the posts on Facebook, Twitter and/or Instagram correctly predict three (3) words in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner(s) selected in accordance with (a) above.
c) One (1) winner will be picked from each of Three’s social media platforms (Facebook, Twitter and Instagram) will be selected, meaning there will be three (3) winners in total.
d) Three’s decision will be final.
Contacting the winners
7. Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12pm on 6th April 2021. The winners will be asked to provide details for delivery (see paragraph 9) within 72 hours of notification by responding to Three. If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 7 above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
Redeeming your Prize
8. All winners of a Prize will be required to provide a valid UK postal address and number to receive their Prize. The winners may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. Each winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winners have claimed it and confirmed their correct postal address and phone number. Cash prize will be transferred to nominated PayPal accounts or a prepaid card will be sent to winners within 30 days of the Three first contacting the winners. Oppo will only be able to send stock of the Oppo Find x3 Neo handset through to Three to fulfil within 30 days of the device going on sale on 14 April.
Privacy
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 13 of the Terms and Conditions governing the use of Three’s Services. To view Three’s Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy.
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 8) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
9. The surname and county of the winner can be obtained after Lingo Bingo by sending an email to [email protected] within 30 days after the date of the closing date of the Prize Draw. If you object to this information being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request
General
10. The Prize is not transferable or exchangeable. No cash alternatives will be offered. Three reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. This Prize Draw is free to enter and no purchase is necessary.
11. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. Channel 4 is not involved in the administration of the competition.
12. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their emails (including junk folder) or voice messages.
14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
1. Lingo Bingo (“Prize Draw”) is organised by Hutchison 3G UK Great Brighams Mead, 1 Vastern Road, Reading, Berkshire, RG1 8DJ (“ Three” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by Three.
Dates
2. The Prize Draw opens at 9:00am on Monday 19th April 2021 when the Bingo card will go live on www.three.co.uk/gogglebox and be posted on Three’s social media channels and closes at 21:00pm on Friday 23rd April 2021.
Eligibility
3. To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
Entry
4. To enter the Prize Draw, Eligible Entrants must (“Qualifying Entries”):
a. using the Lingo Bingo card, pick three (3) words appearing on this card that they predict will be mentioned in the first episode of the new Gogglebox series which will be aired on Channel 4 at 21:00 on Friday 23rd April 2021; and
b. post these three (3) predicted words on one of Three’s social media channels (Facebook, Twitter and Instagram) using the #threelinobingo between 09:00 on Monday 19th March and 21:00 on Friday 23 rd April 2021.
5. All correct predictions will be entered into a prize draw and one winner from each of Three’s social media channels (Facebook, Twitter and Instagram) will be selected by a computer random generator. Winners will be contacted by Three via their social media direct message on Monday 26 th April by 12:00pm.
Rules
6. The following rules shall also apply to the Prize Draw:
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
Prize
Three separate winners will each receive a cash prize of £1,000, a Xiaomi Mi 11 and a Mi Watch. One (1) winner will be picked from each of Three’s social media platforms (Facebook, Twitter and Instagram). Only one Prize per winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winners
The selection process will be as follows:
a) All posts which correctly predict three (3) words in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from each platform will be selected by a random number generator.
b) In the event that none of the posts on Facebook, Twitter and/or Instagram correctly predict three (3) words in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner(s) selected in accordance with (a) above.
c) One (1) winner will be picked from each of Three’s social media platforms (Facebook, Twitter and Instagram) will be selected, meaning there will be three (3) winners in total.
d) Three’s decision will be final.
Contacting the winners
7. Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12pm on 26 th April 2021. The winners will be asked to provide details for delivery (see paragraph 9) within 72 hours of notification by responding to Three. If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 7 above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
Redeeming your Prize
8. All winners of a Prize will be required to provide a valid UK postal address and number to receive their Prize. The winners may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. Each winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winners have claimed it and confirmed their correct postal address and phone number. Cash prize will be transferred to nominated PayPal accounts or a prepaid card will be sent to winners within 30 days of the Three first contacting the winners.
Privacy
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 13 of the Terms and Conditions governing the use of Three’s Services. To view Three’s Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy .
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 8) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
9. The surname and county of the winner can be obtained after Lingo Bingo by sending an email to [email protected] within 30 days after the date of the closing date of the Prize Draw. If you object to this information being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request
General
10. The Prize is not transferable or exchangeable. No cash alternatives will be offered. Three reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. This Prize Draw is free to enter and no purchase is necessary.
11. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. Channel 4 is not involved in the administration of the competition.
12. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their emails (including junk folder) or voice messages.
14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
1. Lingo Bingo (“Prize Draw”) is organised by Hutchison 3G UK Limited Great Brighams Mead, 1 Vastern Road, Reading, Berkshire, RG1 8DJ (“ Three” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by Three.
Dates
2. The Prize Draw opens at 9:00am on Monday 17th May 2021 when the Bingo card will go live on www.three.co.uk/gogglebox and be posted on Three’s social media channels and closes at 21:00pm on Friday 21st May 2021.
Eligibility
3. To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
Entry
4. To enter the Prize Draw, Eligible Entrants must (“Qualifying Entries”):
a. using the Lingo Bingo card, pick three (3) words appearing on this card that they predict will be mentioned in the first episode of the new Gogglebox series which will be aired on Channel 4 at 21:00 on Friday 21st Mayl 2021; and
b. post these three (3) predicted words on one of Three’s social media channels (Facebook, Twitter and Instagram) using the #threelinobingo between 09:00 on Monday 17th May and 21:00 on Friday 21 st May 2021.
5. All correct predictions will be entered into a prize draw and one winner from each of Three’s social media channels (Facebook, Twitter and Instagram) will be selected by a computer random generator. Winners will be contacted by Three via their social media direct message on Monday 24 th May by 12:00pm.
Rules
6. The following rules shall also apply to the Prize Draw:
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
Prize
Three separate winners will each receive a cash prize of £1,000 prepaid card, OnePlus 8Pro. One (1) winner will be picked from each of Three’s social media platforms (Facebook, Twitter and Instagram). Only one Prize per winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winners
The selection process will be as follows:
a) All posts which correctly predict three (3) words in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from each platform will be selected by a random number generator.
b) In the event that none of the posts on Facebook, Twitter and/or Instagram correctly predict three (3) words in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner(s) selected in accordance with (a) above.
c) One (1) winner will be picked from each of Three’s social media platforms (Facebook, Twitter and Instagram) will be selected, meaning there will be three (3) winners in total.
d) Three’s decision will be final.
Contacting the winners
7. Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12pm on 26 th May 2021. The winners will be asked to provide details for delivery (see paragraph 9) within 72 hours of notification by responding to Three. If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 7 above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
Redeeming your Prize
8. All winners of a Prize will be required to provide a valid UK postal address and number to receive their Prize. The winners may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. Each winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winners have claimed it and confirmed their correct postal address and phone number. Cash prize will be transferred to nominated PayPal accounts or a prepaid card will be sent to winners within 30 days of the Three first contacting the winners.
Privacy
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 13 of the Terms and Conditions governing the use of Three’s Services. To view Three’s Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy .
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 8) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
9. The surname and county of the winner can be obtained after Lingo Bingo by sending an email to [email protected] within 30 days after the date of the closing date of the Prize Draw. If you object to this information being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request
General
10. The Prize is not transferable or exchangeable. No cash alternatives will be offered. Three reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. This Prize Draw is free to enter and no purchase is necessary.
11. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. Channel 4 is not involved in the administration of the competition.
12. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their emails (including junk folder) or voice messages.
14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
1. Lingo Bingo (“Prize Draw”) is organised by Hutchison 3G UK Limited Great Brighams Mead, 1 Vastern Road, Reading, Berkshire, RG1 8DJ (“Three” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by Three.
Dates
2. The Prize Draw opens at 9:00am on Tuesday 1st June 2021 when the Bingo card will go live on www.three.co.uk/gogglebox and be posted on Three’s social media channels and closes at 21:00pm on Friday 4th June 2021.
Eligibility
3. To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
Entry
4. To enter the Prize Draw, Eligible Entrants must (“Qualifying Entries”):
a. using the Lingo Bingo card, pick three (3) words appearing on this card that they predict will be mentioned in the first episode of the new Celebrity Gogglebox series which will be aired on Channel 4 at 21:00 on Friday 4th June; and
b. post these three (3) predicted words on one of Three’s social media channels (Facebook, Twitter and Instagram) using the #threelinobingo between 09:00 on Tuesday 1st June and 21:00 on Friday 4 th June 2021.
5. All correct predictions will be entered into a prize draw and one winner from Three’s social media channels (Facebook, Twitter and Instagram) will be selected by a computer random generator. Winners will be contacted by Three via their social media direct message on Monday 7th June by 12:00pm.
Rules
6. The following rules shall also apply to the Prize Draw:
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
Prize
One winner will receive Samsung Galaxy S21 5G. One (1) winner will be picked from Three’s social media platforms (Facebook, Twitter and Instagram). Only one Prize winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winners
The selection process will be as follows:
a) All posts which correctly predict three (3) words in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from Three’s social platforms will be selected by a random number generator.
b) In the event that none of the posts on Facebook, Twitter and/or Instagram correctly predict three (3) words in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner selected in accordance with (a) above.
c) One (1) winner will be picked from Three’s social media platforms (Facebook, Twitter and Instagram) will be selected, meaning there will be one (1) winner in total.
d) Three’s decision will be final.
Contacting the winners
7. Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12pm on 7 th June 2021. The winners will be asked to provide details for delivery (see paragraph 9) within 72 hours of notification by responding to Three. If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 7 above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
Redeeming your Prize
8. All winners of a Prize will be required to provide a valid UK postal address and number to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. Winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winner have claimed it and confirmed their correct postal address and phone number.
Privacy
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 13 of the Terms and Conditions governing the use of Three’s Services. To view Three’s Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy .
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 8) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
9. The surname and county of the winner can be obtained after Lingo Bingo by sending an email to [email protected] within 30 days after the date of the closing date of the Prize Draw. If you object to this information being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request
General
10. The Prize is not transferable or exchangeable. No cash alternatives will be offered. Three reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. This Prize Draw is free to enter and no purchase is necessary.
11. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. Channel 4 is not involved in the administration of the competition.
12. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their emails (including junk folder) or voice messages.
14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
1. Lingo Bingo (“Prize Draw”) is organised by Hutchison 3G UK Limited Great Brighams Mead, 1 Vastern Road, Reading, Berkshire, RG1 8DJ (“Three” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by Three.
Dates
2. The Prize Draw opens at 9:00am on Wednesday 21st July 2021 when the Bingo card will go live on www.three.co.uk/gogglebox and be posted on Three’s social media channels and closes at 21:00pm on Friday 23rd July 2021.
Eligibility
3. To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
Entry
4. To enter the Prize Draw, Eligible Entrants must (“Qualifying Entries”):
a. using the Lingo Bingo card, pick three (3) words appearing on this card that they predict will be mentioned in the episode of Celebrity Gogglebox series which will be aired on Channel 4 at 21:00 on Friday 23rd July; and
b. post these three (3) predicted words on one of Three’s social media channels (Facebook, Twitter and Instagram) using the #threelinobingo between 09:00 on Monday 19th July and 21:00 on Friday 23rd July 2021.
5. All correct predictions will be entered into a prize draw and one winner from Three’s social media channels (Facebook, Twitter and Instagram) will be selected by a computer random generator. Winners will be contacted by Three via their social media direct message on Monday 26th July by 12:00pm.
Rules
6. The following rules shall also apply to the Prize Draw:
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
Prize
One winner will receive Samsung Galaxy S21 5G. One (1) winner will be picked from Three’s social media platforms (Facebook, Twitter and Instagram). Only one Prize winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winners
The selection process will be as follows:
a) All posts which correctly predict three (3) words in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from Three’s social platforms will be selected by a random number generator.
b) In the event that none of the posts on Facebook, Twitter and/or Instagram correctly predict three (3) words in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner selected in accordance with (a) above.
c) One (1) winner will be picked from Three’s social media platforms (Facebook, Twitter and Instagram) will be selected, meaning there will be one (1) winner in total.
d) Three’s decision will be final.
Contacting the winners
7. Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12pm on 26th July 2021. The winners will be asked to provide details for delivery (see paragraph 9) within 72 hours of notification by responding to Three. If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 7 above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
Redeeming your Prize
8. All winners of a Prize will be required to provide a valid UK postal address and number to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. Winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winner have claimed it and confirmed their correct postal address and phone number.
Privacy
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 13 of the Terms and Conditions governing the use of Three’s Services. To view Three’s Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy .
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 8) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
9. The surname and county of the winner can be obtained after Lingo Bingo by sending an email to [email protected] within 30 days after the date of the closing date of the Prize Draw. If you object to this information being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
General
10. The Prize is not transferable or exchangeable. No cash alternatives will be offered. Three reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. This Prize Draw is free to enter and no purchase is necessary.
11. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. Channel 4 is not involved in the administration of the competition.
12. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their emails (including junk folder) or voice messages.
14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Only one Prize per winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Only one Prize per winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
1. Lingo Bingo (“Prize Draw”) is organised by Hutchison 3G UK Limited, Great Brighams Mead, 1 Vastern Road, Reading, Berkshire, RG1 8DJ (“Three” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by Three.
Dates
2. The Prize Draw opens at 09:00 on Monday 13th September 2021 when the Bingo card will go live on www.three.co.uk/gogglebox and be posted on Three’s social media channels and closes at 21:00 on Friday 17th September 2021.
Eligibility
3. To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
Entry
4. To enter the Prize Draw, Eligible Entrants must (“Qualifying Entries”):
a. using the Lingo Bingo card, pick three (3) words appearing on this card that they predict will be mentioned in the first episode of the new Celebrity Gogglebox series which will be aired on Channel 4 at 21:00 on Friday 17th September; and
b. post these three (3) predicted words on one of Three’s social media channels (Facebook, Twitter and Instagram) using the #threelingobingo between 09:00 on Monday 13th September and 21:00 on Friday 17th September 2021.
5. All correct predictions will be entered into a prize draw and one winner from Three’s social media channels (Facebook, Twitter and Instagram) will be selected by a computer random generator. Winners will be contacted by Three via their social media direct message on Monday 20th September by 12:00.
Rules
6. The following rules shall also apply to the Prize Draw:
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
Prize
One winner will receive Samsung Galaxy Z Flip3 5G. One (1) winner will be picked from Three’s social media platforms (Facebook, Twitter and Instagram). Only one Prize winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
Selection of winners
The selection process will be as follows:
a) All posts which correctly predict three (3) words in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from Three’s social platforms will be selected by a random number generator.
b) In the event that none of the posts on Facebook, Twitter and/or Instagram correctly predict three (3) words in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner selected in accordance with (a) above.
c) One (1) winner will be picked from Three’s social media platforms (Facebook, Twitter and Instagram) will be selected, meaning there will be one (1) winner in total.
d) Three’s decision will be final.
Contacting the winners
7. Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12:00 on 20th September 2021. The winners will be asked to provide details for delivery (see paragraph 9) within 72 hours of notification by responding to Three.
If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 7 above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
Redeeming your Prize
8. All winners of a Prize will be required to provide a valid UK postal address and number to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. Winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winner has claimed it and confirmed their correct postal address and phone number.
Privacy
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 13 of the Terms and Conditions governing the use of Three’s Services. To view Three’s Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy .
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 8) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
9. The surname and county of the winner can be obtained after Lingo Bingo by sending an email to [email protected] within 30 days after the date of the closing date of the Prize Draw. If you object to this information being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request
General
10. The Prize is not transferable or exchangeable. No cash alternatives will be offered. Three reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. This Prize Draw is free to enter and no purchase is necessary.
11. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. Channel 4 is not involved in the administration of the competition.
12. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their emails (including junk folder) or voice messages.
14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
1. Lingo Bingo ("Prize Draw") is organised by Hutchison 3G UK Limited, Great Brighams Mead, 1 Vastern Road, Reading, Berkshire, RG1 8DJ (“Three” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by Three.
Dates
2. The Prize Draw opens at 09:00 on Monday 18th October 2021 when the Bingo card will be posted on Three's Twitter channel, and closes at 21:00 on Friday 22nd October 2021.
Eligibility
3. To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
Entry
4. To enter the Prize Draw, Eligible Entrants must (“Qualifying Entries”):
a. ‘Like’ the Lingo Bingo tweet on Three’s Twitter channel and receive an instant response from Three containing a (3) word bingo card.
b. During the episode of Gogglebox series which will be aired on Channel 4 at 21:00 on Friday 22nd October, listen out for your (3) words.
c. When your (3) words appear on the show, ReTweet the (3) word bingo card tagging @ThreeUK using the #threelinobingo tag to be in with a chance of being selected as the winner before 22:00 on Friday 22nd October.
5. All correct ReTweets will be entered into a prize draw and one winner will be selected by a random number generator. Winners will be contacted by Three via their social media direct messages on Tuesday 26th October by 12:00.
Rules
6. The following rules shall also apply to the Prize Draw:
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
Prize
One winner will receive an iPhone 13 Pro. One (1) winner will be picked from Three’s Twitter channel. Only one Prize winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion
Selection of winners
The selection process will be as follows:
a) All ReTweets which appear in the show correctly in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from Three’s Twitter channel will be selected by a random number generator.
b) In the event that none of the ReTweets are correct in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner selected in accordance with (a) above.
c) One (1) winner will be picked from Three’s Twitter channel, meaning there will be one (1) winner in total.
d) Three’s decision will be final.
Contacting the winners
7. Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12:00 on 26th October 2021. The winners will be asked to provide details for delivery (see paragraph 9) within 72 hours of notification by responding to Three.
If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 7 above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
Redeeming your Prize
8. All winners of a Prize will be required to provide a valid UK postal address and number to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three's sole and absolute discretion. Winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winner has claimed it and confirmed their correct postal address and phone number.
Privacy
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three's Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 13 of the Terms and Conditions governing the use of Three's Services. To view Three's Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy.
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 8) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
9. The surname and county of the winner can be obtained after Lingo Bingo by sending an email to [email protected] within 30 days after the date of the closing date of the Prize Draw. If you object to this information being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request
General
10. The Prize is not transferable or exchangeable. No cash alternatives will be offered. Three reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. This Prize Draw is free to enter and no purchase is necessary.
11. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. Channel 4 is not involved in the administration of the competition.
12. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their emails(including junk folder) or voice messages.
14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
1. Lingo Bingo ("Prize Draw") is organised by Hutchison 3G UK Limited, Great Brighams Mead, 1 Vastern Road, Reading, Berkshire, RG1 8DJ (“Three” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by Three.
Dates
2. The Prize Draw opens at 09:00 on Monday 22nd November 2021 when the Bingo card will be posted on Three's Twitter channel, and closes at 21:00 on Friday 26th November 2021.
Eligibility
3. To be eligible to enter the Prize Draw entrants must be over 18 years of age and a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.
Entry
4. To enter the Prize Draw, Eligible Entrants must (“Qualifying Entries”):
a. ‘Like’ the Lingo Bingo tweet on Three’s Twitter channel and receive an instant response from Three containing a 3 word bingo card.
b. During the episode of Gogglebox which will be aired on Channel 4 at 21:00 on Friday 26th November, listen out for your 3 words.
c. When your 3 words appear on the show, ReTweet the 3 word bingo card tagging @ThreeUK using the #threelingobingo tag to be in with a chance of being selected as the winner before 22:00 on Friday 26th November.
5. All correct ReTweets will be entered into a prize draw and one winner will be selected by a computer random generator. Winners will be contacted by Three via their social media direct messages on Tuesday 30th November by 12:00.
Rules
6. The following rules shall also apply to the Prize Draw:
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
d. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
Prize
One winner will receive 'The Ultimate Gogglebox night in package' which includes:
1x Twin pack of oodies
1x Posh popcorn bundle
1x Xiaomi 11T Pro
1x Xiaomi Mi Band 6
One (1) winner will be picked from Three’s Twitter channel. Only one Prize winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion
Selection of winners
The selection process will be as follows:
a) All ReTweets which appear in the show correctly in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from Three’s Twitter channel will be selected by a random number generator.
b) In the event that none of the ReTweets posts are correct in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner selected in accordance with (a) above.
c) One (1) winner will be picked from Three’s Twitter channel, meaning there will be one (1) winner in total.
d) Three’s decision will be final.
Contacting the winners
7. Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12:00 on 30th November 2021. The winners will be asked to provide details for delivery (see paragraph 8) within 72 hours of notification by responding to Three. If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
Redeeming your Prize
8. All winners of a Prize will be required to provide a valid UK postal address and phone number to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three's sole and absolute discretion. Winner warrants that all information submitted by them is true, accurate, and complete, and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winner has claimed it and confirmed their correct postal address and phone number.
Privacy
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three's Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 13 of the Terms and Conditions governing the use of Three's Services. To view Three's Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy.
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 7) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
9. The surname and county of the winner can be obtained after Lingo Bingo by sending an email to [email protected] within 30 days after the date of the closing date of the Prize Draw. If you object to this information being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
General
10. The Prize is not transferable or exchangeable. No cash alternatives will be offered. Three reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at three.co.uk/terms. No communications will be entered into by Three regarding this. This Prize Draw is free to enter and no purchase is necessary.
11. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. Channel 4 is not involved in the administration of the competition.
12. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their emails (including junk folder) or voice messages.
14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law.
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
a. ‘Like’ the Lingo Bingo tweet on Three’s Twitter channel and receive an instant response from Three containing a 3 word bingo card
b. During the episode of Gogglebox series which will be aired on Channel 4 at 21:00 on Friday 17th December, listen out for your 3 words.
c. When your 3 words appear on the show, ReTweet the 3 word bingo card tagging @ThreeUK using the #threelingobingo hashtag to be in with a chance of being selected as the winner before 22:00 on Friday 17 December.
Rules
a. Only one (1) entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries made by that person void.
b. Late entries will not be taken into consideration in winner selection.
c. Each entrant warrants that all information submitted by them is true, accurate, and complete, and Three is not responsible for any information which is invalid or incomplete.
e. Three reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw.
One winner will receive ‘The Ultimate Gogglebox night in package’ which includes:
1x Twin pack of oodies
1x Posh popcorn bundle
1x Galaxy S21
1x Galaxy Buds Pro
1x Galaxy SmartTags
One (1) winner will be picked from Three’s Twitter channel. Only one Prize winner will be awarded. Prize allocation remains at Three’s sole and absolute discretion.
The selection process will be as follows:
a) All ReTweets which appear in-show correctly in accordance with paragraph 4 above will be entered into a prize draw, and one (1) winner from Three’s Twitter channel will be selected by a random number generator.
b) In the event that none of the ReTweets are correct in accordance with paragraph 4, all posts on the applicable platform will be entered into the prize draw and the winner selected in accordance with (a) above.
c) One (1) winner will be picked from Three’s Twitter channel, meaning there will be one (1) winner in total.
d) Three’s decision will be final.
Reasonable efforts will be made by Three to contact the winners of each Prize via direct message on their social media page by 12pm on 21 December 2021. The winners will be asked to provide details for delivery (see paragraph 10) within 72 hours of notification by responding to Three. If any winner of a Prize cannot be successfully contacted, or does not provide the required delivery details within 72 hours of notification, or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (who will be selected in the same manner described in paragraph 8 above). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
All winners of a Prize will be required to provide a valid UK postal address and number to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at Three’s sole and absolute discretion. Winner warrants that all information submitted by them is true, accurate, and complete, and Three is not responsible for any information which is invalid or incomplete, including any contact details. Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winner has claimed it, and confirmed their correct postal address and phone number.
Any personal data collected by Three in connection with this Prize Draw will be used to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in section 11 of the Terms and Conditions governing the use of Three’s Services. To view Three’s Privacy Policy, see: www.three.co.uk/terms-conditions/your-privacy.
Each winner of a Prize will be asked when they are contacted by Three via Three social media accounts (as described in paragraph 9) whether they consent to their first name and entry being used in any Three marketing activity across some or all media channels.
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Only one Prize per winner will be awarded. The above list of inclusions and prize allocation remains at Three’s sole and absolute discretion
Selection of winners
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winners
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.
Promoter
Dates
Eligibility
Entry
Rules
Prize
Selection of winner
Contacting the winners
Redeeming the Prize
Privacy
General
Facebook exclusive iPhone XR switching promotion
Promoter
1. The Promoter is Hutchison 3G UK Limited of Great Brighams Mead, 1 Vastern Road, Reading, Berkshire RG1 8DJ (“Three”).
Promotion Period
2. The Promotion will commence at 17.00 on 31 October 2019 and will close at 09.00 on 8th November 2019 (“Promotion Period”).
Eligibility
3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over and not an existing customer of Three (“Participant”).
Offer
4. Participants who access Three’s online store at www.three.co.uk from the link in our exclusive Facebook promotion sponsored posts and purchase iPhone XR 64GB in Black on an Unlimited 24 month data plan (“Promotion Product”) from Three online within the Promotion Period are eligible to receive the offer referred to in the Facebook sponsored post used to access the online store (each such offer being a “Reward”) free of charge and subject to stock availability:
5. Price and payment - The advertised standard recurring monthly price for the Promotion Product includes £5 monthly discount for paying by recurring method, such as direct debit. Each May, this monthly price will increase by an amount up to the RPI rate, published in February that year. Participants must pay the upfront cost and provide direct debit details for the Promotion Product at point of purchase.
6. Delivery – The Participant’s relevant Reward will be delivered as set out in paragraphs 4a) – f) above.
7. Participants will not receive Rewards as set out in paragraphs 4a) – f) above if fraudulent activity is found on the Participant’s account or the Participant’s account is in arrears.
8. Only one Reward per Promotion Product purchased. Rewards are non-transferable and there is no cash alternative. Three reserves the right to substitute the Reward for a reward of equal or greater value.
Other
9. Physical delivery of the Reward (where applicable) will be to the UK or NI only postal address provided by the Participant.
10. The Promotion is not redeemable with any other offer.
11. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Reward must be returned immediately.
12. If you lawfully return your Promotion Product, you must also return the Reward.
13. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Reward, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
14. Any third-party terms and conditions relating to the Reward are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
15. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Reward) by changing these terms and conditions. No correspondence will be entered by Three.
16. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.
17. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Reward , or any Reward connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
18. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.
GENERAL
1. Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.
2. The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
3. Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.
4. We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
5. We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
6. Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
7. As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity. You have rights in relation to automated decision making: if you want to know more please contact us using the details above.
CONSEQUENCES OF PROCESSING
8. If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or to employ you, or we may stop providing existing services to you.
9. A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.
DATA TRANSFERS
10. Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
YOUR RIGHTS
11. Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
12. For more information or to exercise your data protection rights, please contact us using the contact details above.
13. You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data.
Customers taking a pay monthly Airtime plan or SIM only price plan must set up a Direct Debit to get the advertised price which includes a £5 monthly discount for paying by Direct Debit or any other recurring payment method (such as Visa, Mastercard or American Express). Cancelling your direct debit and not replacing it means you'll lose this discount.
A full explanation of how we’ll use your information is in the Privacy Notice contained in Section 13 of our Terms for Three Services and in our privacy policy that you can find on our website, which we recommend you read now. By proceeding, you’re agreeing to the use of your information in this way. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at: Credit Reference Agency Information Notice (CRAIN) | Experian
In order to process your application, we’ll supply your personal information to credit reference agencies (CRAs) and they’ll give us information about you, such as about your financial history. We do this to assess creditworthiness, affordability and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We’ll also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations.
We’ll also use your information to set-up and manage your account and to keep you up to date about Three products and services (you can always send an email to [email protected] or manage your preferences in My3 if you’d prefer not to receive marketing information). If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering. We’re able to provide you with further details explaining how
the information held by fraud prevention agencies may be used. If you’re a business customer you can always send an email to [email protected] or contact our Business Care Team to amend these. For further details on how we use you data, please see our privacy policy on the Three website.
The following rules must be met before a deposit will be refunded to a customer:
· The deposit must have been held for the minimum duration of 6 months for any Three contract.
· You must have paid your last consecutive six bills on time.
· Your account must not be in collections or have an overdue balance.
· Your account must not be under investigation by fraud and security, have a gone away flag or be suspended for any reason.
· The deposit can’t be used to pay for service charges.
· The deposit cannot be used to make device plan repayments.
Deposit refunds are automatic once all rules are met, they are always issued by Direct Bank Credit within 3-5 working days.
If after 24 months the refund rules have not been met, we will credit the deposit back to your account to reduce or clear any outstanding balance.
When joining Three on a new Pay Monthly contract, you may be asked to pay a security deposit. The deposit amount will depend on your personal circumstances and products and/or services you are registering for.
The deposits we take are held for a minimum of 6 months.
The deposit will be refunded automatically once the deposit refund rules are met or if you cancel the contract with us.
If you have purchased a device on our Three your Way plan then the deposit would appear against your airtime contract.