Last Updated: January 21, 2022

This Privacy Policy describes the privacy practices of Issuu Inc. (collectively, “Issuu”, “we”, “us”, or “our”) and how we handle personal information that we collect through our website, mobile application, and any other sites or services that link to this Privacy Policy (collectively, the “Services”).

Where Issuu has entered into an agreement to provide Services to a business and/or a business’s representative, the terms of that agreement will control over the terms of this Privacy Policy.

We provide additional information for residents of California below.

1. Personal information we collect

1.1. Information you provide to us:

• Contact and account information, such as your first and last name, account name, email and postal address, phone number, username and password.
• Payment and transaction data. This information is processed by our payment service provider, Recurly, and we do not have access to payment card numbers.
• Information regarding your subscription, such as the date you subscribed, and the type of subscription purchased.
• Content you upload through the services, which may include anything you voluntarily upload to the Services, such as text, graphics, images, etc.
• Feedback or correspondence, such as information you provide when you contact us with questions, feedback, product reviews, or otherwise correspond with us online.
• Usage information, such as publications you have read, as well as information about how you use the Services and interact with us, including information associated with any content you upload to the Services or otherwise submit to us, and information you provide when you use any interactive features of the Services.
• Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
• Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

1.2. Information we obtain from third parties:

• Social media information. We may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.
• Third-party login information. When you link, connect, or login to the Services with a third-party service (e.g., Google or Facebook), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
• Other sources. We obtain personal information from other third parties, such as marketing partners, publicly-available sources and data brokers.

1.3. Automatic data collection

We, our service providers and our advertising partners may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:

• Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

We use the following tools for automatic data collection:

• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising. For more information about our cookies, please review our Cookie policy.
• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

2. How we use your personal information

2.1. To operate our Services:

• Provide, operate, maintain, secure and improve our Services;
• Fulfill transactions initiated by you;
• Provide information about our Services;
• Communicate with you about our Services, including by sending you announcements, updates, security alerts, and support and administrative messages;
• Understand your needs and interests, and personalize your experience with our Services and our communications; and
• Respond to your requests, questions and feedback.

2.2. For research and development

To analyze and improve the Services and to develop new products and Services, including by studying use of our Services.

2.3. Marketing and advertising

We and our advertising partners may collect and use your personal information for marketing and advertising purposes, including:

• Direct marketing. We or our advertising partners may from time-to-time send you direct marketing communications as permitted by law, including, but not limited to, notifying you of special promotions, offers and events via email, call, text message and in-app notifications. You may opt out of our marketing communications as described in the “Opt out of marketing communications” section below.
• Interest-based advertising. We engage our advertising partners, including third party advertising companies and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information about your interactions (including the data described in the “Automatic data collection” section above) over time across our Services, our communications and other online services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the “Online tracking opt-out” section below.

2.4. To comply with law

As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

2.5. For compliance, fraud prevention, and safety

To: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

2.6. To create anonymous data

To create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote our business.

3. How we share your personal information

3.1. Affiliates

We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

3.2. Service providers

We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate our Services (such as customer support, hosting, analytics, email delivery, marketing, identity verification, and database management services).

3.3. Advertising partners

We may share your personal information with third party advertising companies, including for the interest-based advertising purposes described above.

3.4. Professional advisors

We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

3.5. For compliance, fraud prevention and safety

We may share your personal information for the compliance, fraud prevention and safety purposes described above.

3.6. Business transfers

We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

4. Your choices

In this section, we describe the rights and choices available to all users. Users who are located in California can find additional information about their rights below.

4.1. Access, update, or delete your information

If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account. You may also request that we access, update or delete your information by emailing us at [email protected]. Please note that we will need to verify that you have the authority to update, correct, or delete the account and certain activity generated prior to deletion may remain stored by us and may be shared with third parties as detailed in this Privacy Policy and permitted by applicable law.

4.2. Opt out of marketing communications

You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email or by contacting us at [email protected]. You may opt out of receiving marketing text messages by replying “STOP” to the relevant message. You may opt out of receiving marketing calls by informing our call center agent of your choice. You may continue to receive service-related and other non-marketing communications.

4.3. Online tracking opt-out

There are a number of ways to opt out of having your online activity and device data collected through our Services, which we have summarized below:

• Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
• Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
• Using privacy plug-ins or browsers. You can block our Services from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, DuckDuckGo, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers.
• Platform opt-outs. The following advertising partners offer opt-out features that let you opt out of use of your information for interest-based advertising:
  • Google
  • Facebook
  • Twitter
• Advertising industry opt-out tools. You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies:
  • Digital Advertising Alliance
  • Network Advertising Initiative

Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

4.4. Do Not Track

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

5. Recurly

Payments on our Services are handled by Recurly. The information you provide to Recurly in connection with your payment and purchases is handled in accordance with Recurly’s Terms of Service and Privacy Policy. Recurly provides us with the online e-commerce platform that allows you to purchase products and services. Your payment data is stored by Recurly and we do not have access to it.

6. Other sites, mobile applications and services

Our Services may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.

7. Security practices

We use reasonable organizational, technical, and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration, and destruction of personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information.

8. Children

Our Services are not intended for use by children under 16 years of age. If we learn that we have collected personal information through the Services from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.

9. International users

By using our Services, you understand and acknowledge that your personal information will be transferred from your location to the facilities and servers of Issuu in the United States.

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our Services. We may also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through our Services.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on our Services (or as otherwise indicated at the time of posting).

11. How to contact us

Please direct any questions or comments about this Policy or privacy practices to [email protected]. You may also write to us via postal mail at:

131 Lytton Ave Palo Alto CA 94301

12. Additional information for users located in California

This section applies only to California residents. For purposes of this section, “personal information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA.

12.1. Your California privacy rights

The CCPA grants consumers whose information is governed by the CCPA the following rights:

• Information. You can request information about how we have collected and used your Personal Information during the past 12 months. We have made this information available to California residents without having to request it by including it in this Privacy Policy.
• Access. You can request a copy of the Personal Information that we have collected about you during the past 12 months.
• Deletion. You can ask us to delete the Personal Information that we have collected from you.
• Opt out of sale of your personal information. We do not sell personal information in the traditional sense. Like many businesses, we use services that display interest-based ads to users around the web. You can ask us to refrain from sharing your information with third parties to help us advertise to other users like you. In addition, you can limit the use of tracking technologies, such as cookies, by following instructions in the Online tracking opt-out section above.

You are entitled to exercise the rights described above free from discrimination.

Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request. If we deny your request, we will communicate our decision to you.

12.2. How users in California can exercise their rights

You may exercise your California privacy rights described above as follows:

• Right to information, access, deletion and opt out of sale. You can request to exercise your information, access and deletion rights by:
  • Submitting a request using our online form
  • Emailing [email protected]
• Right to opt out of sale of personal information. In addition to making a request using our online form or sending us an email, you can exercise your right to opt out of the sale of personal information via the use of tracking technologies, such as cookies, by following instructions in the Online tracking opt-out section above.
• Identity verification. We will need to confirm your identity and California residency to process your requests to exercise your information, access or deletion rights. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
• Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.