Last updated on December 27, 2022
This Privacy Policy (this "Policy") applies to the website located at www.vividseats.com (“Site”) and its associated webpages, and the Vivid Seats mobile application (each an “App”), each of which are owned and operated by Vivid Seats LLC (together with its parents, subsidiaries, and affiliated companies, "Vivid Seats", "we", or "us"). This Policy describes how Vivid Seats collects, shares, secures and uses the personal information you provide when you visit or use our Site and Apps. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. Kindly note that any consent you provide will be entirely voluntary. However, if you do not accept this policy, then you should not use, and are not authorized to use, the Site or Apps.
This Policy is available to consumers with disabilities. To access this Policy in an alternative downloadable format, please click here.
California Notice at Collection of Personal Information: We collect personal information listed below under “What Information Do We Collect?” for the purposes described below under “How Do We Use Information?” To learn more about your California privacy rights, including your right to opt out of the sale or sharing of personal information, please review these provisions and the “Your California Privacy Rights” section.
Table of Contents
We and our service providers collect a variety of types of personal information. This may include when you use our Site and Apps, register or create an online account with us, and use our services. The information we collect may be your name, address, email address, telephone or mobile number, date of birth, and gender. We may also collect the following information:
We collect information through our Site and Apps, and through email and other communications and interactions with you. We also obtain information about you and from third parties, as described below:
We may acquire information from other sources as follows:
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Site and Apps, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
We use the information that we collect and obtain to conduct our business and to provide you with the products, services, and experiences that you request or that we think may be of interest to you. We use information:
Except as provided in this Policy, we will not disclose, sell, or rent your personal information to any third parties without your consent.
We may share personal information as described below:
We also may share personal information that you have provided to us about others with certain third parties that require it such as sports teams or event organizers, for example, to grant passes to your guests. These recipients may also use the personal information for their marketing purposes.
You may direct us not to share your personal information with third parties (other than our service providers), at any time, by sending an email to [email protected], or by following the removal instructions in the communications that you receive.
Our website includes links to other websites whose privacy practices may differ from those of Vivid Seats. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our website. When we use framing techniques, we display the logo of our partner, so that you will know that you are engaging with a third party. Please be aware that you are providing your personal information to these third parties and not to www.vividseats.com.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
We use Secure Socket Layers ("SSL") encryption technology through third-party providers where your personal and account information is required (such as a credit card number).
All transaction information is processed under encrypted channels.
We follow generally accepted industry standards to protect your personal information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will keep your personal information only for as long as necessary for the purposes for which it was collected, to provide you with products or services, to carry out legitimate business interests, and where otherwise required or permitted by law. If you have any questions about security on our website, you can email us at [email protected].
Our website is not directed to or intended to be used by individuals under the age of 16. We do not knowingly request, collect, or sell personal information from any person under 16 years of age without prior verifiable parental consent. If you believe that your child under the age of 16 has submitted personal information to us in connection with our website, and without prior verifiable parental consent, please email us at [email protected] so that we can take steps to delete the personal information that she or he provided as required in accordance with applicable law.
We offer you choices about how certain personal information is used and shared. Your choices include:
Pursuant to applicable California law, including the California Consumer Privacy Act (CCPA), Vivid Seats makes the following disclosures regarding the personal information Vivid Seats has collected within the last 12 months:
|
Personal Information Category |
Category of Source from Which Data is Collected |
Purpose of Collection |
Category of Third Parties to Whom Data is Disclosed |
Category of Third Parties to Whom Data is Sold or Shared |
|
Contact information such as name, email address, mailing address, zip code, postal code, phone number, and location-based information (including geolocation ). |
Directly from users |
For creating user accounts; verifying customer's identity when he or she corresponds about his or her order; delivery; anti-fraud verification; to fulfil orders; marketing |
Service Providers |
Marketing and Advertising partners |
|
Purchase and sale information relating to tickets bought or sold through our website or mobile application, including billing address, credit card or other payment information, PayPal address, name and address of a gift recipient, and name and phone number of a third person who will pick up items for our users |
Directly from users |
To provide our users with our services; facilitate sales of tickets; process payments and orders |
Service Providers | |
|
Listing information of tickets listed for sale on our marketplace, including event, location of the event, quantity, section and row of the tickets, and physical location of the tickets |
Directly from users |
To facilitate sales of tickets on behalf of our users |
Service Providers |
N/A |
|
Automatically collected information (as defined above) such as browsing information, browser type, device type, and IP address |
Cookies and other tracking technologies |
Analytics; to enhance functionality of the website |
Service Providers |
Marketing and Advertising partners |
We do not sell or share the personal information of known minors under 16 years of age.
If you are a California resident, pursuant to the California Consumer Protection Act (CCPA), you may take advantage of the following rights:
To submit one of these requests, or designate an authorized agent to make a request under the CCPA on your behalf, please contact us at [email protected], 833.228.5143. We are not responsible for notices that are not labeled properly, or do not have complete information. To verify your identity when you submit an access or deletion request, we will match the identifying information you provide us to the personal information we have about you. If you have an account with us, we will also verify your identity through our existing authentication practices for your account.
Vivid Seats will not be required to comply with your request to delete your personal information if it is necessary for Vivid Seats to maintain your personal information in order to:
California residents also have the right to opt out, as described below.
Vivid Seats will not discriminate against you in the event you exercise any of these privacy rights.
If you participate in our rewards program, you will earn stamps towards a rewards credit with each ticket purchase and be eligible for certain offers and perks. For instance, you will earn a rewards credit with every 10 tickets you purchase, and the amount of the rewards credit will be tied to the average value of those 10 tickets (less taxes, fees, and processing costs). For more information about our rewards program, please see our website at www.vividseats.com/rewards. By downloading our app and making an in-app purchase, you will be automatically enrolled in the program and can start earning. You may also affirmatively opt-in to our rewards program within our app. In order to make a purchase, you will need to sign into your Vivid Seats account or create a Vivid Seats account, and we will collect personal information such as your e-mail address and a Vivid Seats password. You may also choose to log in via your Facebook account, if you have one.
Please be aware that you may withdraw from our rewards program at any time by e-mailing us at [email protected] and then only using the web or desktop solution.
Vivid Seats values personal data it collects and maintains based on the profit generated by Vivid Seats from the sale, collection, or retention of consumers' personal information.
This notice to Virginia residents is provided under applicable Virginia law. It explains your privacy rights and provides certain mandatory disclosures about our treatment of Virginia residents’ “personal data” as defined under Virginia law.
Virginia Residents’ Rights
Virginia law provides Virginia residents with the rights listed below.
Right to Access
You have the right to request that we confirm whether we are processing your personal data and to access your personal data.
Right to Correct
You have the right to request that we correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing.
Right to Delete
You have the right to request that we delete personal data provided by or obtained about you. To make a deletion request, you may login to your account and then complete this form or you may email us at [email protected].
Right to Portability
You have the right to request obtain a portable copy of the personal data that you provided to us.
Right to Opt Out
You have the right to request to opt out of targeted advertising (as defined under Virginia law). We do not sell data as defined under Virginia law.
Exercising Your Virginia Privacy Rights
Making Access, Deletion, and Correction Requests
To make an access or correction request, please email [email protected]. Before completing your request, we may need to verify your identity. We will send you a link to verify your email address and may request additional documentation or information solely for the purpose of verifying your identity.
Making Requests to Opt Out of Targeted Advertising
To submit a request to opt out of targeted advertising, you may click on the link “Do Not Sell or Share My Personal Information” on the footer of our websites.
To appeal our decision regarding a request related to these rights, you may email us at [email protected].
Pursuant to applicable Virginia law, Vivid Seats makes the following disclosures regarding the processing and sharing of personal data by Vivid Seats:
|
Personal Data Category |
Purpose of Processing |
Category of Third Parties with Whom Data is Shared |
|
Contact information such as name, email address, mailing address, zip code, postal code, phone number, and location-based information (including geolocation ). |
For creating user accounts; verifying customer's identity when he or she corresponds about his or her order; delivery; anti-fraud verification; to fulfil orders; marketing; targeted advertising |
Service Providers; Marketing and Advertising Partners |
|
Purchase and sale information relating to tickets bought or sold through our website or mobile application, including billing address, credit card or other payment information, PayPal address, name and address of a gift recipient, and name and phone number of a third person who will pick up items for our users |
To provide our users with our services; facilitate sales of tickets; process payments and orders |
Service Providers |
|
Listing information of tickets listed for sale on our marketplace, including event, location of the event, quantity, section and row of the tickets, and physical location of the tickets |
To facilitate sales of tickets on behalf of our users |
Service Providers |
|
Automatically collected information (as defined above) such as browsing information, browser type, device type, and IP address |
Analytics; to enhance functionality of the website; targeted advertising |
Service Providers; Marketing and Advertising Partners |
Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. Vivid Seats does not sell consumers’ personal information for monetary consideration to third parties for licensing or sale to other third parties. If you are a Nevada consumer and wish to submit an inquiry relating to our compliance with Nevada law, please contact us at [email protected].
If you provide personal information through our website, you agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the laws and protections in your country. By using our website or app, you agree to the transfer and processing of your information in accordance with US law. In the event you wish to withdraw consent, please email [email protected] to delete your account and then cease using our services. Those who access or use our website or mobile application from jurisdictions outside the United States do so at their own choice and risk and are solely responsible for compliance with local law. While we take certain steps to safeguard your personal information, please note that the United States has NOT been deemed by the European Commission to ensure an adequate level of protection for personal data. Accordingly, the level of safeguards and legal protections provided in the United States or other non-European countries from which you may access our website or mobile application may not be as stringent as that under European Union privacy standards or the privacy laws of some other countries, possibly including your home jurisdiction.
We will treat all data received from the EU in accordance with privacy shield principles. Vivid Seats participates in the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and complies with the associated requirements regarding collection, use, and retention of personal information transferred from the EU and Switzerland to the United States. For the avoidance of doubt, Vivid Seats' adherence to the Privacy Shield framework does not apply to any human resources data. To learn more about Privacy Shield, and to see our certification, please visit www.privacyshield.gov/. Vivid Seats is subject to the investigatory and enforcement powers of the Federal Trade Commission and may be held liable in cases of onward transfers of data received from the EU to third parties.
If you are a resident of the European Union, you may have certain rights under European data protection law with respect to your personal data, including the right to request access to, correct, amend, delete, limit the use of, or withdraw your consent for the processing of your personal data. You may also have the right to receive a copy of your personal data in a commonly used and machine-readable format and to transmit such data to another controller. To request deletion of, access to, or to make changes to data, or to otherwise exercise any of your rights in this paragraph, email us at [email protected]. Please remember that if you delete or limit the use of your personal data, you may not be able to use the services provided through our website or mobile application.
In the event you have a dispute or complaint with respect to your personal data, you are entitled to invoke binding arbitration. Please visit www.icdr.org/privacyshield for more information and to file a complaint. Unresolved privacy complaints under the Privacy Shield Framework may be referred to the International Centre for Dispute Resolution at the America Arbitration Association.
We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Policy, we will notify you by posting the updated Policy on our website, and we will update the effective date at the top of this Policy prior to the change becoming effective. By continuing to use our website after being notified of material changes to this Policy, you agree that the terms of this Policy as of the effective date will apply to information previously collected or collected in the future.
You can reach us by email at [email protected] or by writing to us using the contact details below, or you can call us toll-free at 800.504.2851.
Vivid Seats LLC 24 E. Washington St., Floor 9 Chicago, IL 60602 [email protected]
If you believe we have not properly addressed your concerns or that we have infringed upon your rights, please contact us so that we may properly address your concerns either via mail or email at the following:
Vivid Seats LLC Attn: Legal 24 E. Washington St., Floor 9 Chicago, IL 60602 [email protected]