In this agreement the following words shall have the following meanings:

Ticket - means any ticket issued by IRCTC. It is an authorization to travel using our ticket booking facility for the specified journey over the network of Indian Railways. This means an E-ticket.

PRS - Passenger Reservation System.

Weekdays - All the days of the week other than Sunday.

E-ticket - refers to a Railway reservation booked on this website, for the consummation of which the customer prints out an Electronic Reservation Slip which, along with the concerned authorized personal identification, constitutes the authority to travel, in lieu of the regular ticket on standard stationery.

Tatkal Ticket - A ticket booked against Tatkal Quota against extra payment of premium charges as per extant Railway rules.

Charting time - The time at which the charts for a particular train are prepared, for pasting on the coaches/exhibition boards before the departure of the train.

ERS (Electronic Reservation Slip) - The printout in standard specified performa containing reservation particulars, and instructions for use which can be used by the Passenger along with the relevant authorized Identification, as travel authority for performing the journey. The user of ERS is governed by rules and instructions available on ERS itself.

Virtual Reservation Message (VRM) - A screen-shot of e-ticket displayed through Laptops/Mobile Devices is referred as Virtual Reservation Message (VRM).

For Non-Indians, their Country's Passport will constitute sole authorized ID.

The IRCTC provides only the facility for transacting with Indian Railway's PRS System through the Internet. Indian Railway's rules for reservation and booking apply to all such transactions along with special conditions imposed for Internet based booking. The special conditions and the terms of service applicable to Internet booking are detailed in this document.

The following terms and conditions will apply if you wish to use the Indian Railways online ticket booking service offered through the IRCTC website. Please go through the conditions carefully and if you accept them, you may register and transact on the site. No user can register more than once on the site. Please note that once you register yourself on the IRCTC site, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website. Once you have clicked the 'I Agree' button you have entered into a formal agreement with IRCTC for the purpose of transactions on this website.

If a user violates the terms and conditions of use by registering more than one User ID and or booking tickets on such multiple User ID’s, IRCTC reserves the right to deactivate all such user registrations, refer the case to RPF for prosecution under relevant section of law and cancel any or all ticket booked using these registrations without any notice. Garbage/Junk values in profile may lead to deactivation of User ID.

IRCTC's performance of this agreement is subject to existing laws and legal processes of Govt. Of India, and nothing contained in this agreement is in derogation of IRCTC's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by IRCTC with respect to such use. You agree that IRCTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at IRCTC’s complete discretion.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and IRCTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and IRCTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form

This agreement is made between: IRCTC (“Us”) and The User (“You”), the individual, whose details are set out in the User Registration page.

Supply By Us: We agree to provide online ticket booking facilities to registered users who agree to the terms and condition set forth in this document.

Standard of Service: We will supply the service to you with reasonable care and skill.

Opening day booking:(120th day in advance, excluding the date of journey) will be available only after 8 AM.

Opening day means 120 days in advance of the date of journey (journey date not to be included) from train originating station . Please note that in case of some intercity day trains, the ARP (Advance Reservation Period) is less than 60 days. For Tatkal booking, opening day means one day in advance from date of departure of train from originating station. For e.g.-if train is to depart from originating station on 2nd August, Tatkal Booking will Commence at 10.00 AM on 1st August.

Issue of Tickets: You must be a registered user to use our site to book tickets and for any type of enquiries. No user can register more than once on the site. All payments towards the cost of the tickets issued will be through one of the payment mode provided on the payment page. Our site is VeriSign secured and your credit card details will travel on the Internet in a fully encrypted (128 bit, browser independent encryption) form. To ensure security, your card details are NOT stored in our Website.

Scope of Service: IRCTC makes no guarantee that any service will be uninterrupted, timely, secure or error-free.

Rules Governing the Booking of Tickets through Internet: Normal Booking (Other than Tatkal Booking) is allowed for journey by any train from the train starting station to any intermediate halting station or to the destination of the train or from one halting station to another halting station on the train route subject to distance restriction prescribed for the concerned train. Example: Suppose a train is running from New Delhi to Chennai with halting stations at Agra and Vijaywada, a passenger can book either for New Delhi-Agra, New Delhi-Vijayawada, New Delhi-Chennai, Agra-Vijaywada, Agra-Chennai or Vijayawada-Chennai subject to distance restrictions imposed by the Indian Railways. The facilities not available for tickets booked on Internet vis-à-vis tickets booked at PRS counters are available in Para B above.

All rules and regulations applicable for reservation of seats/berths and charging of fare for rail reservation on Indian Railway's PRS will also apply to reservation through the Internet.

Allotment of coach/berth/seats will be done as per existing allocation logic available in the PRS. We do not guarantee allotment of seat/berth of your choice. Furthermore, it is not possible for us to advise you whether your choice of berth is being allotted or not. In case a lady passenger alone or with children under 12 years, is willing to reserve berth/berths in ladies quota wherever earmarked, she can give choice 'Ladies' in the field of quota. If berths are available in ladies quota the system will allot accommodation in ladies cabin otherwise accommodation will be allotted in General quota, as available. In case of 1AC booking, Coach/Seat No will be given at the time of charting.

Confirmation of Booking: Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Transaction ID for each booking. The choice of Payment Gateway lies with you. If any one of the Payment Gateway is not functioning, please try the other one available. Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from concerned Bank through the Payment Gateway. You will be responsible for all charges, fees, duties, taxes and assessments arising out of your use of this Website.

If, for any reason, the reservation does not materialize, the entire amount debited from your card account will be credited back to your card account. If you want to try for the same reservation again, it will be treated as a fresh booking.

Payment Option:

After pressing the “Buy” button, if the “Ticket reservation output page” is not displayed on your monitor due to power failure or Internet link failure, please click the “Booked Tickets” menu on the left side of the screen. This page contains all the details of the tickets booked by you. If the reservation desired by you finds a place in the above page, you can note down the transaction id, PNR and other details.You are also advised to check your e-mail or contact IRCTC, if necessary. In case user fails to check his "booked Tickets", does a repeated transaction, also fails to cancel the ticket. The user shall have no right to claim the amount. The loss on this account shall not be borne either by IRCTC or by the Banks /Payment Gateways.

Non-authorization of payment more than once by payment gateway for tickets booked by you is liable to result in deregistration of your account with this site, without any notice.

Charges: You are required to pay the cost of ticket and service charge (including Service Tax) as indicated in the reservation page through any one of the payment options provided on the page.

After booking tickets through this site, the details of berth/seat number, RAC/Waitlist position at the time of booking, PNR No and a unique Transaction ID will appear on your screen. You must preserve the Transaction ID and all other details for future reference.

For details please refer to the Indian Railways' rules for Cancellation/Refund/Modification of Tickets.

Refund In Failed Transaction / Cancelled Tickets: Though IRCTC's payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

(a) Immediately notify [email protected] of any unauthorized use of your password or account or any other breach of security, and
(b) Ensure that you Logout from your account at the end of each session. IRCTC cannot and will not be liable for any loss or damage arising from your failure to comply with this.

The provision for specifying ID proof at the time of booking an e-ticket has been dispensed with. The accommodation booked is not transferable and is valid only if one of the passenger booked on an e-ticket in a transaction presents any of the following identity cards:
1. Passport.
2. Voter photo identity card issued by Election Commission of India.
3. Driving Licence issued by RTO
4. Pan Card issued by Income Tax Department.
5. Photo Identity card having serial number issued by Central / State Government.
6. Student Identity Card with photograph issued by recognized School/College for their students.
7. Nationalized Bank Passbook with photographs.
8. Credit Cards issued by Banks with laminated photograph.
9. Printed Unique Identification card "Aadhaar" or downloaded Aadhaar (e-Aadhaar).
10. m-Aadhaar when shown through m-Aadhaar mobile app by the passenger on his/her mobile after entering the password is accepted as proof of identity for undertaking journey in any reserved class.
11. Photo identity cards having serial number issued by public sector Undertakings of State/Central Government, District Administrations, Municipal bodies and Panchayat Administrations.
12. Passenger showing the Aadhaar/Driving Licence from the “Issued Document” section by logging into his/her DigiLocker account considered as valid proof of identity. (Documents uploaded by the user i.e. the document in “Uploaded Document” section will not be considered as a valid proof of identity).

The ID proofs should be carried in original during train journey and same will be accepted as proof of identity failing which the passengers will be treated as travelling without ticket and shall be dealt with as per extant Railway Rules.

The user can take a printout of the Electronic Registration Slip (ERS) and perform the journey, duly carrying the authorized Original Identity Card of any one of the passenger travelling in the PNR during train journey.

The functionality of preponement /postponement of journey date and Train is not available at present for e tickets.

Tatkal E-tickets can be booked one day in advance excluding the date of journey from the train originating station. It can be booked on the opening day from 10.00 AM onwards. e .g. if train is to depart from originating station on 2nd August, Tatkal Booking will Commence at 10.00 AM on 1st August. Click here

Tatkal Booking facility provides Confirmed / Waitlisted tickets against Tatkal quota, in any class except 1 AC, for journey between source/remote stations having Tatkal Quota to destination.

Maximum four passengers per PNR can be booked on Tatkal e-ticket.

Tatkal charges per passenger are in addition to normal ticket.

On Cancellation - No refund will be granted on cancellation of confirmed Tatkal tickets. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.

Partial cancellation of Tatkal e-tickets is allowed.

You can reach us at [email protected]. Do contact us at 24x7 Hrs Customer Support at 0755-3934141, 0755-6610661, 0755-4090600.

General Obligations: You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of IRCTC.

Information Provided: The information you provide in the Registration page must be complete and accurate. IRCTC reserves the right at all times to disclose any information as IRCTC deems necessary to satisfy any applicable law, regulation, legal process, or Governmental request.

Use of the Online Reservation Service and Mobile Reservation Service: You may only use this service to make legitimate bookings / reservations i.e., you may not use this service to book tickets for the purpose of commercial resale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.

Non-authorization of payment more than once by payment gateway for tickets booked by you is liable to result in deregistration of your account with this site, without any notice.

Customer Responsibility: You confirm to us that you are 18 years of age or above and have the legal capacity to enter into this Agreement with us and that all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to IRCTC. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the site and you alone use the "id" and "password" you have created in the site. Railways/IRCTC will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for booking tickets on this site.

Limitation of Liability: We shall not be liable to you save as expressly provided for in these terms and conditions and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise arising out of the use of the service or connection to the web site. To the maximum extent permitted by law, IRCTC and/or its respective suppliers hereby disclaims all warranties, terms and conditions with regard to this information, products and services including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title and non-infringement in no event, shall IRCTC and / or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special or consequential loss arising out of, or in any way connected with the use of this Website or with the delay or inability to use this Web site or for any information, products and services obtained through this Website or otherwise arising out of the use of this website whether based on contract, tort, strict liability or otherwise, even if IRCTC or any of its suppliers has been advised of the possibility of damages.

Accuracy of Information: We shall use reasonable endeavors to check the accuracy of the information published on this web site. We give no warranty as to the accuracy of such information given on our web site and reserve the right to amend and vary the contents of this web site from time to time without notice. The IRCTC Sites/Services may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of IRCTC and IRCTC is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. IRCTC is not responsible for web casting or any other form of transmission received from any Linked Site nor is IRCTC responsible if the Linked Site is not working appropriately. IRCTC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by IRCTC of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

Any transactions with third parties including advertisers on this website or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. IRCTC shall not be responsible or liable for any part of any such dealings or promotions.

Maximum Liability: The maximum amount of our liability to you for all loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service) shall be limited to the value of the ticket purchased for your use through this service.

Exclusion of Liability: We shall not be liable to you for any of the following types of loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service):
i. Loss of revenue, business, anticipated savings or profits; or
ii. Any indirect or consequential loss howsoever arising.

Exclusion of other Warranties/Remedies: You acknowledge and agree that in entering into the Agreement, you do not rely on and shall have no remedy in respect of any statement, representation or warranty given by any person (including as to condition, quality and fitness for purpose). ALL warranties implied by statute, common law, custom or otherwise as to the standard of the service and the accuracy of any information (other than fraudulent misrepresentation) provided on this web site are hereby excluded.

Force Majeure: We shall not be liable to you in respect of any delay in performance of these terms and conditions or delay in performance or breach of the terms and conditions due to any event or circumstances beyond our reasonable control.

Our Termination Rights: We may at any time at our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the web site.

You must check your ticket for errors, if any, as soon as you receive it. If an error is noticed and the ticket does not comply with the information set out in the reservation page, you must inform us of the same immediately at Phone no 0755-3934141, 0755-6610661, 0755-4090600 (24X7).

Exclusion of liability for cancellation of trains: Please note that in case of cancellation/diversion/termination short of destination of trains, the Indian Railways Rules apply which contain limitations and exclusions relating to the liability of the Indian Railways to the customer in respect of loss or damage caused by the delay/diversion/termination short of destination and/or cancellation of any train, any missed connection, or closure of the Railway.

The IRCTC provides only the facility of interacting with the Indian Railway'’s PRS system through the Internet. The IRCTC is not responsible for providing train services or any other service through this site.

Indian Law and the courts of New Delhi, India govern This Agreement and your use of the web site. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in New Delhi, India in all disputes arising out of or relating to the use of the IRCTC Sites/Services. Use of the IRCTC Sites/Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Entire Agreement: This Agreement including any document referred to herein constitute the entire agreement between us and you in respect of your use of this service.

Third Party Rights: Nothing in this Agreement shall be taken as granting any rights expressly or implicitly whether contractual or statutory to persons other than you or us.

Website Contents: All content and software (if any) that is made available to view and/or download in connection with the IRCTC Sites/Services, excluding content and/or software that may be made available by end-users through a Communication Service, ("Software") is owned by and is the copyrighted work of IRCTC and/or its suppliers and is protected by copyright laws and international treaty provisions. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement").

No part of this site shall be reproduced in any form whether electronically or otherwise without the prior consent of IRCTC Ltd. other than temporarily in the course of using the IRCTC service or to keep a record of transactions entered into using the service.

Materials Provided to IRCTC: IRCTC does not claim ownership of the materials you provide to IRCTC (including feedback and suggestions) or post, upload, input or submit to any IRCTC Site/Service or its associated services for review by the general public (each a "Submission" and collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting IRCTC, its affiliated companies and necessary sub licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. IRCTC is under no obligation to post or use any Submission you may provide and IRCTC may remove any Submission at any time in its sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Severability: Each of the provisions of these terms and conditions shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from the terms and conditions, and the remaining provisions of these terms and conditions shall continue in full force and effect and be amended so far as possible to give valid effect to the intentions of the parties under the severed provision.

Waiver: The failure to exercise or delay in exercising any right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies under this Agreement or at law. A waiver by us of any terms or conditions in any instance should not be considered to be a waiver of any term or condition for the future or of any subsequent breach.

No partnership: Nothing in this Agreement shall operate so as to create a partnership, joint venture, an agency relationship or employment of any kind between you and us.

All rights not expressly granted herein are reserved.

Indian Railways and IRCTC are not responsible for wrong booking due to incorrect details furnished by the customer.

Advertising Material: Parts of the Site contain advertising/other material submitted to www.irctc.co.in by third parties. Responsibility for ensuring that material submitted for inclusion on the Site complies with applicable International and National law is exclusively on the advertisers and IRCTC will not be responsible for any claim, error, omission or inaccuracy in advertising material.

Link to other sites: www.irctc.co.in may contain images of and links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of IRCTC and IRCTC is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. IRCTC is not responsible for web casting or any other form of transmission received from any Linked Site nor is IRCTC responsible if the Linked Site is not working appropriately. IRCTC is providing these links to you only as a convenience or value addition, and the inclusion of any link does not imply endorsement by IRCTC of the site or any association with its operators. The visitor is responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

Promotions: IRCTC does not endorse or guarantee on quality of any goods and services that are being promoted by the vendors of such goods and services through the medium of www.irctc.co.in Any transactions with third parties including advertisers on this website or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. IRCTC shall not be responsible or liable for any part of any such dealings or promotions.

IRCTC respects and protects the privacy of the individuals who use IRCTC's services. Individually identifiable information about you is not willfully disclosed to any third party without first receiving your permission, as explained in this privacy policy ("Privacy Policy").

Cookies: Upon your first visit to www.irctc.co.in, we send a "cookie" to your computer. A cookie is a piece of data that identifies you as a unique user. We use cookies to improve the quality of our service and to understand our user base more. We do this by storing user preferences in cookie sand by tracking user trends and patterns of how people transact on our site. IRCTC will not disclose its cookies to third parties except as required by a valid legal process such as a search warrant or court order.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of our services may not function properly if you refuse cookies.

What Information Do We Collect? : Except when you specifically and knowingly provide such information, we do not collect any unique information about you (such as your name, email address, etc.). IRCTC notes and saves information such as time of day, browser type, browser language, and IP address with each query. This information is used to verify our records and to provide more relevant services to users.

Links to Other Sites: People over whom IRCTC exercises no control, develop the sites linked to www.irctc.co.in. Other parties, such as those advertising on our pages or those advertising thorough our envelopes carrying tickets are also in no way under the control or influence of IRCTC. These other sites /parties may send their own cookies / messages to users, collect data, or solicit personal information. Our users may give such information or data only at their personal discretion.

With Whom Does IRCTC Share Information? : IRCTC will not share your personal data with advertisers, business partners, sponsors, and other third parties without your express consent. However, we may divulge aggregate information about our users. For example, we may disclose how frequently the average user visits www.irctc.co.in, or the age distribution of our aggregate customer set or the frequency of use of PNR enquiry page etc. etc. Please be aware, however, that we will release specific personal information about you if required to do so in order to comply with any valid legal process such as a search warrant, court order etc.

Your consent and changes to the Privacy Policy By using the www.irctc.co.in, you consent to the collection and use of your information as we have outlined in this policy and to our Terms & Conditions. IRCTC may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

Feel free to contact us any time and we'll answer any additional questions you may have. Call us at 0755-3934141, 0755-6610661, 0755-4090600 (24x7 Hrs) or email us at [email protected]