Table of Contents

  1. INTRODUCTION
  2. ABOUT US
  3. INFORMATION WE COLLECT ABOUT YOU
  4. HOW WE USE INFORMATION ABOUT YOU AND RECIPIENTS OF YOUR INFORMATION
  5. WHO WE MIGHT SHARE YOUR INFORMATION WITH
  6. COOKIES AND TRACKING
  7. HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR
  8. INTERNATIONAL TRANSFERS OF YOUR INFORMATION
  9. THE RIGHTS OF USERS IN THE EU
  10. THIRD-PARTY LINKS
  11. WHAT TYPES OF INFORMATION DO WE COLLECT ABOUT CHILDREN?
  12. DATA PROTECTION OFFICER
  13. CHANGES TO THIS PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

1. INTRODUCTION

This privacy notice (Privacy Notice) sets out the ways in which we, The Pokémon Company, and its affiliates Pokémon Center Co., Ltd., The Pokémon Company International, Inc., and Pokémon Korea, Inc., collect and use your personal data (your personal information) in connection with Pokémon Duel (our App). It also explains what rights you have to access or change your personal data.

2. ABOUT US

2.1 The Pokémon Company is a company registered in Japan, with our address as set out below.

2.2 You can contact us as follows.

The Pokémon Company International, Inc.
Attention: Pokémon Duel
Address: 10400 NE 4th Street, Suite 2800
Bellevue, WA 98004 USA
Email: [email protected]

3. INFORMATION WE COLLECT ABOUT YOU

3.1 Information that you provide to us.

3.1.1 We will collect any information that you provide to us when you:

  1. access certain features or functions in our App that require personal information;
  2. connect and share to a social network through our App, if you are over the age of 13 years;
  3. make an inquiry, provide feedback, or make a complaint via email or our customer support site; and
  4. submit correspondence to us via post, email or our customer support site.

3.1.2 The information you provide to us when you use our App will include (depending on the circumstances):

  1. Identity data. Country where you are located and month and year of birth; and

  2. Player profile data. You may also provide a username, transfer/backup ID (to let you transfer your profile data to a new device) and language preferences.

3.2 Information we collect about you.

  1. Transactional data. We will collect information related to your purchase transactions through our App, including the date and time, the amounts charged and other related transaction details;

  2. Information contained in correspondence. We will collect any information contained in any correspondence between us. For example, if you contact us for customer support, we keep a record of that correspondence;

  3. Technical data. We will also collect certain information about how you use our App and the device that you use to access our App, even where you have not created an account or logged in. This might include your geographical location, device information (such as your hardware model, operating system information, unique device identifiers), advertising ID (in apps that display advertising), unique player identifiers such as a transfer/backup ID and key, player ID, player key, access key, the data transmitted by your browser (such as your IP address, time zone settings, access status / HTTP status code, language settings, time zone settings referral source), information about your interactions with the App, including time- and date-stamped information such as page views, requests, number of sessions, number of downloads, users’ game progress, and game play-related data, length of visit to the App, keystroke logs, and similar information. This information may be collected by a third-party analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies, please read paragraph 6 below.

  4. App permissions. We may also request permission to access apps and certain features on your device. Our App may request access to GPS when you consent to our collecting geolocation data. We may also request access to your device’s photo features, if you wish to capture a screen save of the game screen in a photo album.

4. HOW WE USE INFORMATION ABOUT YOU AND RECIPIENTS OF YOUR INFORMATION

4.1 We will use your information for the purposes listed below either on the basis of:.

  1. performance of your contract with us and the provision of our services to you;

  2. your consent (where we request it);

  3. our need to comply with a legal or regulatory obligation; or

  4. our legitimate interests.

4.2 We use your information on the basis of the above (see paragraph 4.1) and for our legitimate business objectives, including for the following purposes:

  1. To provide access to our App. To provide you with access to our App in a manner convenient and optimal and with personalized content relevant to you and allow you to have a record of your game play within the App;

  2. To allow you to access certain App features. To enable you to access features such as social network integration, in-App purchases, and game play;

  3. To enable you to play with each other. We will use the information you have provided (such as your username and language settings) to enable you to play with each other;

  4. To process and facilitate transactions between us. We will use your information to process transactions and payments, and to collect and recover money owed to us;

  5. User and customer support. To provide customer service and support, deal with inquiries or complaints about our App, and share your information with our App developers, IT support provider, and payment services provider as necessary to provide customer support;

  6. To send push notifications. To send you push notifications about your use of our App, our news, events, new App features, products, or services that we believe may interest you, provided that we have the requisite permission to do so;

  7. Analysis. To use data analytics to improve our App, products/services, marketing, customer relationships, and experiences;

  8. Fraud and unlawful activity detection and prevention. To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity, including identity fraud; to protect the rights and property of Pokémon, our agents, our customers, and others, including to enforce our terms, policies, rules, and agreements; to protect the safety and security of any person; and/or to protect the safety and security of Pokémon’s and our partners’ Services, websites, and applications; and

  9. Compliance with policies, procedures and laws. To enable us to comply with our policies and procedures and enforce our legal rights, or to share your information with our technical and legal advisors, and to comply with laws or respond to lawful requests and legal process, including, for example, complying with a court order or subpoena.

4.3 If you are in the EU and have any concerns about our processing, please refer to details of “The Rights of Users in the EU” in paragraph 9 below.

5. WHO WE MIGHT SHARE YOUR INFORMATION WITH

5.1 In connection with the purposes and on the lawful grounds described above, we will share your personal information when relevant with third parties, such as:

  1. App users that you play. Other App users who you play against or play with, who are based both inside and outside the EU;

  2. Our service providers. Third-party vendors, consultants, and other service providers who work for us and access your personal information to do that work;

  3. Corporate affiliates. The Pokémon Center Co., Ltd., The Pokémon Company International, Inc., and Pokémon Korea, Inc., based in Japan, the UK, and USA, and South Korea;

  4. Prospective sellers and buyers of our business. In connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets;

  5. Other third parties (including professional advisers). Any other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) based in the UK, USA, Japan, and other countries to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees, or where such disclosure may be permitted or required by law.


6. COOKIES AND TRACKING

6.1 We and others use cookies, web beacons, device IDS, and other tracking mechanisms to ensure that you get the most out of our App. Cookies are small amounts of information in the form of text files which we store on the device you use to access our App. Cookies and other tracking mechanisms such as device IDs allow us and others to monitor your use of the software, simplify your use of our App, and help us and others associate your activities across websites, your browsers, and mobile devices you use for advertising purposes.

6.2 If you do not wish for cookies to be installed on your device, you can change the settings on your device to reject cookies. For more information about how to reject cookies using your settings, please visit http://www.aboutcookies.org. Please note that if you set your internet browser to reject cookies, you may not be able to access all of the functions of our App. Since certain opt-out preferences are also stored in a cookie on your device (such as opt-outs from advertising companies), please note that if you remove all cookies, you will need to renew your opt-out choices. Some internet browsers may transmit “Do Not Track” signals. Because uniform standards for “Do Not Track” signals have not been adopted, our App may not be aware of or process “Do Not Track” signals.

Our website may contain content and links to other sites that are operated by third parties that may also operate cookies and other tracking mechanisms. We do not control these third-party sites or their tracking activities, and this Privacy Notice does not apply to them. Please consult the terms and conditions and Privacy Notice of the relevant third-party site to find out how that site collects and uses your information and to establish whether and for what purpose it uses cookies.

7. HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR

7.1 We use appropriate technological and operational security measures to protect your information against unauthorized access or unlawful use.

7.2 We will retain your information for as long as is appropriate to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for legal compliance and enforcement purposes, and for resolving disputes. Actual retention periods depend on a variety of factors such as the type of product, the type and sensitivity of the data, business needs, customer expectations and needs, the types of available user controls, and the form in which the data is stored.

8. INTERNATIONAL TRANSFERS OF YOUR INFORMATION

8.1 Our company is located in Japan, and the personal information that we collect from you will predominantly be stored in the EU, the USA, and Japan. This will involve a transfer of data outside the EEA.

8.2 Whenever we transfer your personal data from inside the EEA out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following transfer solutions is implemented:

  1. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries; and

  2. Where we use providers based in the USA, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the USA. For further details, see European Commission: EU-US Privacy Shield.

8.3 Please contact us using the contact details at the top of this Privacy Notice if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

9. THE RIGHTS OF USERS IN THE EU

9.1 If you are in the EU, you have certain rights in respect of the information that we hold about you, including:

  1. the right to be informed of the ways in which we use your information, as we seek to do in this Privacy Notice;

  2. the right to ask us not to process your personal data for marketing purposes;

  3. the right to request access to the information that we hold about you;

  4. the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;

  5. in certain circumstances, the right to ask us to stop processing information about you; and

  6. the right to lodge a complaint about us with the UK Information Commissioner’s Office (https://ico.org.uk/).

Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to your website user account even when you have requested not to receive marketing communications.

9.2 In accordance with new data protection laws which are in force from May 25, 2018, you have certain additional rights in respect of the information that we hold about you, including:

  1. in addition to your right to lodge a complaint about us with the UK Information Commissioner’s Office (https://ico.org.uk/), you are also able to lodge a complaint with the relevant authority in your country of work or residence;

  2. the right to withdraw your consent for our use of your information in reliance of your consent, which you can do by contacting us using any of the details at the top of this Privacy Notice;

  3. the right to object to our using your information on the basis of our legitimate interests and there is something about your particular situation which makes you want to object to processing on this ground;

  4. the right to receive a copy of any information we hold about you (or request that we transfer this to another service provider) in a structured, commonly used, machine-readable format, in certain circumstances; and

  5. the right to ask us to limit or cease processing or erase information we hold about you, in certain circumstances.

9.3 You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Notice, or to stop receiving push notifications you can update your preferences in your device settings.

10. THIRD-PARTY LINKS

Our App may include links to third-party websites, plug-ins and apps. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites, plug-ins and apps and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every third party you visit.

11. WHAT TYPES OF INFORMATION DO WE COLLECT ABOUT CHILDREN?

11.1 If a user has indicated that they are a child when trying to use our App, we will direct the child to a different experience within our App that lets a child use our services much like any other user but that does not allow any additional personal information (as defined under COPPA) to be collected.

11.2 We collect only a subset of the personal information above when a user identifies themselves as a child, including username and unique identifiers. Children can use our App, view content, and enjoy many features without collection of any personal information (as defined under COPPA).

12. DATA PROTECTION OFFICER

If you wish to contact our Data Protection Officer, please use the following details:

The Pokémon Company
Attention: Data Protection Officer
Address: Roppongi Hills Mori Tower 8F
6-10-1 Roppongi, Minato-ku
Tokyo 106-6108 Japan

13. CHANGES TO THIS PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

We may amend this Privacy Notice at any time by changing the last updated date. If we make material changes to how we collect, use, or share your personal information, we will describe the changes, and, if required by law, seek your consent for such changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by updating your profile account information or contacting us via the contact details at the top of this Privacy Notice. This Privacy Notice was updated on May 25,2018.

*Asia

  • Republic of India
  • Republic of Indonesia
  • Republic of Singapore
  • Kingdom of Thailand
  • Islamic Republic of Pakistan
  • Republic of the Philippines
  • Socialist Republic of Viet Nam
  • Malaysia
  • People’s Republic of China
    (Main land)
  • People’s Republic of China
    (Hong Kong)
  • Taiwan
  • Japan

株式会社ポケモン、並びに、株式会社ポケモンセンター、The Pokémon Company International, Inc.及びPokémon Korea Inc.を含む子会社（以下「当社」といいます。）は、お客様の情報の保護に努めております。お客様がポケモンコマスター（以下「本アプリ」といいます。）をご利用中に、当社がどのような情報を収集するか、なぜ収集する必要があるのか、どのようにその情報を利用し、そして、どのような状況下で情報を開示するのかをご説明するため、このプライバシーポリシー（以下「本プライバシーポリシー」といいます。）を策定いたしました。

本プライバシーポリシー及びポケモンコマスター利用規約（以下「本規約」といいます。）は、お客様による本アプリのご利用に適用されます。本アプリをダウンロードし、利用をすることにより、お客様は、本規約及び本プライバシーポリシーの条件に同意することになります。お客様が居住する国において未成年である場合、お客様の保護者が本規約及び本プライバシーポリシーを読み、これらを条件に、お客様が本アプリを利用することに保護者が同意したことをお客様は確認するものとします。お客様又は保護者の方が本規約又は本プライバシーポリシーの条件に同意されない場合は、本アプリを利用することはできません。

本プライバシーポリシーは、本アプリを通じて提供及び収集された情報のみに提供され、当社がオフライン上で収集した情報には適用されません。また、本プライバシーポリシーは、本アプリにのみ適用され、当社は、リンクされた先の又は関係会社のサービス、アプリケーション、又は、ウェブサイトのコンテンツや事業活動については責任を負いません。お客様が広告やその他のリンクをクリックし、他のサイト等に本アプリから移動した場合、本プライバシーポリシーは適用されません。お客様の情報がどのように取り扱われるかを確認するためには、移動先のプライバシーポリシーを確認してください。

目次

  1. 本アプリを利用中、どのような情報が収集されるのですか？
  2. どのように情報を収集しますか？
  3. 収集したお客様の情報をどのように利用しますか？
  4. どのような場合にお客様の情報を開示するのですか？
  5. お客様の情報の保管と移転
  6. お客様の情報保護のため、どのようなセキュリティ手段を講じていますか？
  7. プライバシーポリシーの更新
  8. 当社へのお問い合わせ

１．本アプリを利用中、どのような情報が収集されるのですか？

  1. 「個人情報」とは、個人に関する情報で、お客様を個人的に特定するために使われるものを指します。個人情報の具体例としては、氏名、住所、機器固有識別子、生年月日、電話番号、ファックス番号、Eメールアドレス、位置情報、及び個人のビデオや写真が挙げられます。個人情報には、他の情報と組み合わせた場合に個人を特定しうる非個人情報も含まれます。

    お客様のモバイルデバイスから自動的に収集される技術情報の一部についても個人情報に分類されます。これには、機器固有識別子（デバイスID）、IPアドレス、及び、広告用の識別子が含まれます。

  2. 「非個人情報」とは、個人に関する情報で、それのみでは特定の個人を特定しないものを指します。非個人情報の例には、匿名の引き継ぎID及びゲーム内のニックネーム、人口統計の情報（年齢、性別等）、ハードウェア・デバイス及びソフトウェアデータ、広範な地理情報、アプリの稼動統計、並びに、購入履歴が含まれます。
  3. 「財務情報」とは、支払及び請求に関する情報を指します（例：口座情報、請求先住所、支払処理データ）。当社は、お客様が任意に提供しない限り、故意にお客様から財務情報を収集することはありません。また、財務情報の当社への提供はお控えください。本アプリ内でなされる支払決済は、第三者による支払いサービスを通じて決済されます。お客様の支払情報は、当社には共有されません。この支払処理を行う第三者がどのようにお客様の個人情報及び財務情報を取り扱うかという点に関する情報をご確認いただくためにも、当該第三者のプライバシーポリシーをご参照ください。

2. どのように情報を収集しますか？

カスタマーサポートへのお問い合わせの一環として、お客様が任意に当社に提供する場合、又は、個人情報を必要とする本アプリ内の特定の仕様や機能にお客様がアクセスする場合、当社は、お客様より個人情報、及び、非個人情報を直接受領することができます。

当社は、お客様がニックネーム、パスワードを作り、又は、アプリ内課金をした場合に、非個人情報についても直接お客様から受領します。お客様は、本アプリ内でニックネームを作成することができます。ニックネームを作る際は、本名、イニシャル、又は、その他お客様を特定しうる情報を使わないようにしてください。

また、クッキー、ウェブビーコン、Apple ID、広告用識別子、IPアドレス、ログファイル、本アプリに盛り込まれた解析ソフトウェア、及び、その他のソフトウェアツール等の技術的方法によりお客様に関する非個人情報を受動的に収集します。さらに、当社は、当社のサービス提供会社、又はその他情報源、たとえば、アプリ内課金の統計については支払処理を行う第三者より、お客様の情報を受領することができます。

3.　収集したお客様の情報をどのように利用しますか？

当社は、カスタマイズされたプッシュ通知等、本アプリ内における特定の機能を提供するために、又は、お客様のお問い合わせに回答し、カスタマーサポートを提供し、そして、社内業務又はご本人確認を行うためにお客様の個人情報を利用します。また、オンライン対戦を提供するため、お客様の位置情報を利用します。当社は、システムパフォーマンス及び社内業務を監視し、プッシュ通知を送信し、本アプリを改善し、追加商品・サービス、及びマーケティング活動に関するご要望に応え、カスタマーサポートを提供し、そして、リサーチを行うために非個人情報を利用することができます。

いかなる目的であれ、お客様のご要望と当社の合法的な営業目的を遂行するのに合理的に必要な限度でのみ情報を収集します。

4. どのような場合にお客様の情報を開示するのですか？

当社は、本アプリの内部業務（技術的サポート、プッシュ通知、広告提供、ホスティング、データ保存、分析、及び、カスタマーサポートを含みますが、これに限りません。）をサポートする外部業者に情報を提供することができます。これらの外部業者には、お客様がお住まいの国から見て、外国にある第三者が含まれます。当該サービスの提供の過程において、これらの外部業者は、お客様の個人情報及び非個人情報にアクセスすることができます。これらの企業は、当社から得たすべての個人情報につき、その守秘義務及びセキュリティーを保持することに合意します。

当社は、個人情報を第三者に売却し、又は、貸し出すことはいたしません。また、当社は、お客様の事前の承諾なく、第三者に対して、その第三者のマーケティングのために、又は、その他の非関係会社のマーケティングために、お客様の情報を利用することを許諾いたしません。当社は、集約された非個人情報を公に、また、当社のビジネスパートナーに提供することができます。

また、当社は、情報の開示が(a)裁判所の命令又は召喚状に従うためなど、法令に基づき要求されたか、(b)本規約を遵守するために役立つと考える場合、すなわち、お客様の安全又はセキュリティ（お客様に帰属する財産の安全及びセキュリティを含む）を保護し、及び・又は、本アプリ又は第三者の安全及びセキュリティを保護すると信義に従い誠実に考える場合にお客様の情報を開示することがあります。

企業の合併、資産の売却、買収、解散、再編、破産、支配権の変更、その他の類似状況において、これらが適用法令によって許容され、かつ、適用法令に従いなされる場合、お客様の情報は、継承者に移転され、又は、譲渡され、当社が一つ又はそれ以上の事業を売却する場合においては、お客様の個人情報は当該売却の一部として移転されます。

5. お客様の情報の保管と移転

当社がお客様から収集する情報は、主に日本、アメリカ合衆国、及び・又はアイルランド共和国に保管されます。お客様は、自己の情報が居住国外の日本、アメリカ合衆国、及び・又はアイルランド共和国に移転されることを確認し（お客様が欧州経済地域（European Economic Area）にお住まいの場合、欧州経済地域外に移転される場合を含みます）、また、本アプリを利用することにより、当該情報の移転に同意するものとします。また、お客様の情報が保管される国における適用法令が、お客様の居住国における法令と同等の保護を与えるものではないことについても、お客さまは、ここに確認するものとします。

6. お客様の情報保護のため、どのようなセキュリティ手段を講じていますか？

どのようなセキュリティ手段も完璧又は堅固なものではありませんが、当社は、受領した情報を保護するため商業的に合理的な手段を施し、不正なアクセス及び不適切な利用からお客様の個人情報を保護するため技術的、管理的、物理的手段を実施しております。当社は、必要に応じて内部ポリシーを継続して検証し、適切に改善して参ります。

7. プライバシーポリシーの更新

当社は、本プライバシーポリシーを都度更新することができます。当社は、変更について更新日付とともにここに掲載し、個人情報の収集、利用、又は、提供の方法について重大な変更がある場合、本アプリの更新版とともにより顕著な通知を表示し、お客様にご連絡いたします。

8. 当社へのお問い合わせ

本プライバシーポリシーに関する情報、お客様の個人情報の照会についてのお問い合わせ、又は、苦情に関するお問い合わせにつきましては、以下のフォームをご利用のうえ、当社までお知らせください。

アジア

  • インド
  • インドネシア
  • シンガポール
  • タイ
  • パキスタン
  • フィリピン
  • ベトナム
  • マレーシア
  • 中華人民共和国（本土）
  • 中華人民共和国（香港）
  • 台湾
  • 日本

The Pokémon Company, and its affiliates Pokémon Center Co. Ltd., The Pokémon Company International, Inc., and Pokémon Korea Inc. (collectively “we,” “us,” “our,” “the Company”), are committed to the protection of your information. We have written this privacy policy (“Privacy Policy”) to describe what information we collect during your use of Pokémon Duel (“the App”), why we collect it, how we use it, and under what circumstances we might disclose it.

This Privacy Policy and the terms of use (“Terms”) govern your use of the App. By downloading and using the App, you consent to the Terms and Privacy Policy. If you are a minor in your country of residence, you acknowledge that your parent/guardian has reviewed and consents to your use of the App subject to the Terms and this Privacy Policy. If you or your parent/guardian do not agree with the Terms or Privacy Policy, do not use the App.

This Privacy Policy applies only to information submitted and collected via the App, and does not apply to information that may be collected by us offline. Additionally, this Privacy Policy applies only to the App, and we are not responsible for the content or activities provided on linked or affiliates’ services, apps, or websites. Once you have clicked on an advertisement or other link and have left the App, our Privacy Policy no longer applies. Please read the privacy policy at the redirected location to see how your information will be handled.

Table of Contents

  1. What information may be collected during your use of the App?
  2. How do we collect information?
  3. How do we use information we collect about you?
  4. When will we disclose your information?
  5. Storage and transfer of your information
  6. What security measures do we take to safeguard your information?
  7. Updates to Privacy Policy
  8. How to contact us

1. What information may be collected during your use of the App?

  1. “Personal Information” is information about an individual that can be used to personally identify that individual. Examples of Personal Information include: name, address, unique device identifier, date of birth, telephone number, fax number, email address, location information, and video/photo of an individual. Personal Information can also include Non-Personal Information that, when combined with other information, can be used to identify an individual. Some of the technical information that is automatically collected from your mobile device also falls under the category of Personal Information. This includes your unique device identifier (“device ID”), IP address, and identifiers for advertisers.
  2. “Non-Personal Information” is information about an individual that, by itself, does not identify that individual. Some examples of Non-Personal Information include your anonymous transfer ID and in-game nickname, demographic information (age, gender, etc.), device hardware and software data, broad geographic information, App usage statistics, and purchase history.
  3. “Financial Information” is information relating to payments and billing (e.g., account information, billing address, payment processing data). We do not collect Financial Information from you unless you voluntarily provide it—which we encourage you not to do. All financial transactions that may occur within the App are facilitated by a third-party payment service. Please review the third party’s privacy policies to learn more about how our third-party payment processors handle your Personal Information and Financial Information.

2. How do we collect information?

We may receive Personal Information and Non-Personal Information from you directly when you voluntarily give it to us as part of a customer support inquiry or when you access certain features or functions in the App that require personal information.

We also receive Non-Personal Information directly from you when you create a nickname and password or make in-App purchases. You may be able to create a nickname within the App. When creating a nickname, please do not use your actual name, initials, or any other information that could be used to personally identify you.

We also passively collect Non-Personal information about you through technological means like cookies, web beacons, Apple IDs, identifiers for advertisers, IP addresses, log files, analytics software embedded in the App, and other software tools. We may also receive information about you from our third-party service providers or other sources in relation to in-App purchase statistics.

3. How do we use information we collect about you?

We use Personal Information to provide certain features within the App, such as customized push notifications, to respond to customer inquiries, as well as to provide customer support, for internal business operations, and for identity-verification purposes. We also use your location information to assist matchmaking.

We may use Non-Personal Information to monitor system performance, and internal business operations, to send push notifications, to improve the App, to fulfill requests for additional products and services, and marketing activities, to provide customer support, and to conduct research.

Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives.

4. When will we disclose your information?

We may share information with outside entities that assist with internal operations (including, without limitation, technical support, push notifications, ad serving, hosting, data storage, analytics, and customer support). These entities shall include third parties located in foreign countries. In the course of providing such services, these companies may have access to your Personal Information and Non-Personal Information. These entities have agreed to maintain the confidentiality and security of all the Personal Information they obtain from us.

We do not sell or rent Personal Information to third parties. Additionally, we will not allow third parties to use information about you for their own marketing purposes or the marketing purposes of other unaffiliated third parties without your prior consent. We may share aggregated, Non-Personal Information publicly and with our partners.

We will also disclose information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena, or (b) will help to enforce our Terms; protect your safety or security, including the safety and security of property that belongs to you; and/or protect the safety and security of the App or third parties.

In the event of a merger, sale of assets, acquisition, dissolution, reorganization, bankruptcy, change of control, or other similar event, your Personal Information may be transferred to our successor or assign, if permitted by and done in accordance with applicable law, or if we sell one or more of our businesses, your Personal Information may be transferred as a part of the sale.

5. Storage and transfer of your information

The information we collect from you will be stored predominantly in Ireland, Japan, and the United States. You acknowledge that your information may be transferred outside of your home territory (including, if you live in the European Economic Area, outside of the European Economic Area) to Ireland, the United States and/or Japan and you consent to this transfer by using the App. You also acknowledge that the applicable laws of the territory in which we store your information may not afford the same level of protection as those in your country of residence.

6. What security measures do we take to safeguard your information?

No security measure is perfect or impenetrable, but we take commercially reasonable measures to protect information that we receive and have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access and improper use. We will continue to examine our internal policies as needed, and will improve as appropriate.

7. Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes here with an updated date, and, if there are any material changes in the way we collect, use, or share Personal Information, we will notify you by prominently posting notice with the updated version of the App.

8. How to contact us

In order to request information about this Privacy Policy, review your Personal Information, or to file a complaint, please email us using the form below.

　　Help Desk: The Pokémon Company Personal Information Help Desk

You may also contact us at:

The Pokémon Company International, Inc.
601 108th Avenue NE, Suite 1600
Bellevue, WA 98004

*Asia

  • Republic of India
  • Republic of Indonesia
  • Republic of Singapore
  • Kingdom of Thailand
  • Islamic Republic of Pakistan
  • Republic of the Philippines
  • Socialist Republic of Viet Nam
  • Malaysia
  • People’s Republic of China
    (Main land)
  • People’s Republic of China
    (Hong Kong)
  • Taiwan
  • Japan