Overstock.com, Inc. (“Overstock,” “we” or “us,”) has created the following Privacy and Security Policy (“Privacy Policy”) to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.

This Privacy Policy applies to the following sites: http://www.overstock.com, http://www.o.info, http://o.co, and http://www.o.biz (collectively and individually, the “Sites”). Overstock is the controller of your personal data provided to, collected by or for, or processed in connection with your use of the Sites. Entering the Sites constitutes your acceptance and agreement to the terms contained in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not enter the Sites.

If you are a resident of a state that has specific privacy requirements, please see the State Privacy Law Addendum below to read additional disclosures required by state privacy laws.

WHAT INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, we have collected the following categories of personal information from our customers within the last twelve (12) months:

• We Collect Information When

• • You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
  • You create an Overstock.com account.
  • You sign up for a private label or co-branded credit card.
  • You connect with us regarding customer service via our customer service center, or on social media platforms.
  • You visit the Sites or participate in interactive features of the Sites or mobile applications.
  • You use a social media service, for example, our Facebook page or YouTube channel.
  • You sign up for e-mails, mobile messages, or social media notifications from us.
  • You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
  • You provide us with comments, suggestions, or other input.
  • You interact with any of the Sites through your computer, tablet or mobile device.

HOW AND WHY WE COLLECT INFORMATION

• Technologies Used

• Third Party Cookies

• User Experience Information
  In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.
• Information from Other Sources
  We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.
• Public Forums
  Any information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected, or used by us and other participants, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
• Mobile Privacy

HOW WE USE THE INFORMATION WE COLLECT

• Product and Service Fulfillment
  • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.
  • Provide any requested services.
  • Administer sweepstakes and contests.
• Marketing Purposes
  • Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages.
  • Send marketing communications and other information regarding products, services and promotions.
  • Administer promotions.
  • Targeted Advertising.
• Internal Operations
  • Improve the effectiveness of the Sites, mobile experience, and marketing efforts.
  • Conduct research and analysis, including focus groups and surveys.
  • Perform other business activities as needed, or as described elsewhere in this policy.
• Fraud Prevention
  • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
• Legal and Tax Compliance
  • To assist law enforcement and respond to subpoenas.
  • As otherwise required by state or federal law.

• Security Methods
  • We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address so only we are able to decode the information.
• E-mail Security
  • Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
• Information About Children
  • We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files. If we become aware that an individual is under the age of 16, we will obtain consent before selling or sharing that individual’s personal information. Verified parents or legal guardians of a minor may submit a request to delete information about that minor at https://www.overstock.com/privacyrequest
• Additional Security
  • We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:
    • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
    • Reset your e-mail account passwords frequently.
    • Use complex passwords or passphrases
    • Do not use the same password on more than one website.
    • Do not share your password with others.
  • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

• General Policy

• • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Sites, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments, and to prevent transactional fraud.
  • To provide you with customer service and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Sites, third party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Sites, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Sites, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

• • The Overstock Family
    • We may share information we collect with the Overstock family, which includes all of our subsidiaries and affiliates. The Overstock family may use this information to offer you products and services that may be of interest to you.
  • Service Providers
    • We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, logistics, or data enhancement providers) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
  • Legal Requirements
    • We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law, including to meet national security or law enforcement requirements; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.
  • When You Direct Us
    • At your direction or request, we may share your information.
  • Business Transfers
    • If some or all of our business assets are sold or transferred, we generally would transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.
  • International Data Transfers
    • To the extent that we are deemed to transfer personal information cross-border, we rely on the following legal bases to transfer your information in accordance with legally-provided mechanisms to lawfully transfer data across borders:
      • Consent (where you have given consent)
      • Contract (where processing is necessary for the performance of a contract with you; for example, to process an online payment or deliver a purchased product)
      • Legitimate interests (as outlined in this Privacy Policy)
  • Retention

WHAT CHOICES DO YOU HAVE

• E-mail
  • Promotional E-mail
    If you do not wish to receive promotional e-mails from us, click here. You also have the ability to unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to 10 business days before you stop receiving promotional e-mails.
  • Important Notices and Transactional E-mail
    • From time to time, we may send non-commercial electronic email messages with important information about us or the Sites to your email address.
    • We regularly send email order confirmations, email order updates and review emails to you after you have submitted an order.
• Mobile
  • We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt out of a specific mobile messaging campaign.
• Overstock.com Cookies
  • The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Site features.
• Third Party Cookies
  • To opt-out of third-party vendor's cookies on other websites, visit the Network Advertising Initiative website, click here.
• Online Advertising
  • We participate in the Adobe Marketing Cloud Device Cooperative to better understand how you use certain websites and apps of ours across the various devices you use, and to deliver tailored promotions. Learn more about how Adobe does this and manage your preferences.
• Targeted Advertising

• Telephone
  • If you do not wish to receive promotional communication from us, call us at (800) 843-2446 to opt out. This opt out does not apply to operational or transactional communications, for example, confirmation of delivery address.

• In order to keep your information accurate and complete, you can access or update some of your information in the following ways:
  • If you have created an account, you can log in and update your account information, including contact, billing, and shipping information.
  • Contact us with your current contact information and the information you would like to access. We will provide you the information requested if reasonably available, or will describe more fully the types of information we typically collect.
  • Depending on your location, you may also have certain additional rights with respect to your personal information such as (i) the right to obtain a copy of your personal data you provided to us; (ii) the ability to change or correct your personal data through your account settings; (iii) the right to have us delete or limit our use of your personal information, except information we are required to retain, by contacting us.

• This Privacy Policy applies to all current or former customer information collected by or provided to us.
• The Sites may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

• Overstock.com commits to resolve complaints about your privacy and our collection or use of your information. Customers with inquiries or complaints regarding this Privacy Policy should first contact us using one of the following methods:
  • Send an e-mail to [email protected]
  • Call our Customer Care line at 801-559-3816
  • Write us at Overstock.com, Inc., 799 W. Coliseum Way, Midvale, Utah 84047
• We have further committed to refer unresolved privacy complaints to the Better Business Bureau. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/ for more information and to file a complaint. This service is provided free of charge to you. 
• If you have contacted us with a question regarding this Privacy Policy and you feel that your question is not addressed to your satisfaction, you may contact our data protection officer at [email protected].
• If your concerns have not been addressed through the processes above, you may file a complaint with your state’s attorney general.

• Overstock is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
• For most non-US transactions, we have partnered with third party companies (“Vendors”) that we have selected to help us facilitate international transactions. We work closely with these Vendors to ensure that your transaction is handled with care and all the information you provide is secure.
• In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the EU-US Privacy Shield or the Swiss-US Privacy Shield, Overstock is potentially liable.
• As an international customer, when you click on the checkout button, you will be redirected to a checkout page hosted by a Vendor to complete your order. On the checkout page, you will be required to select a method of payment and submit credit card and other information to such Vendor to complete your order. On the checkout page, you will be presented with the Vendor’s terms and conditions which you must agree to in order to complete your order.
• Upon completion and approval of your order by such Vendor, the Vendor will notify us of the approval and we will process your order and cause it to be shipped directly to the Vendor. In this process, the Vendor will purchase those items in your order from us, thereby taking title to the items, bill your credit card, collect and remit any duties and taxes to the appropriate taxing authority (if applicable), and arrange for the delivery of your order. In this process, the Vendor makes the sale to you as the merchant of record, but we are legally obligated to deliver your order as set forth in our Terms and Conditions.
• Such Vendors must agree, via contract, to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy.
• If you have questions about your order, you should direct them to us and not to the Vendor.
• The Vendors may give you the opportunity to receive marketing messages from them, in which case you should refer to their terms and conditions for details about how they use your information.
• Any information you provide us is controlled and processed by Overstock.com, Inc., 799 W. Coliseum Way, Midvale, Utah 84047, USA or its suppliers (where indicated herein). As mentioned herein, your information provided at checkout will be controlled and processed by a Vendor.
• We comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland to the United States, respectively. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/
• Pursuant to the EU-US Privacy Shield and the US-Swiss Privacy Shield, Overstock.com acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should contact us directly using one of the following methods:
  • Send an e-mail to [email protected]
  • Call our Customer Care line at 00-1-801-559-3816
  • Write us at Overstock.com, Inc., 799 W. Coliseum Way, Midvale, Utah 84047, USA
• We will provide an individual opt-out choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, you may submit a written request to [email protected].
• In compliance with the EU-US Privacy Shield Principles and Swiss-US Privacy Shield Principles, Overstock.com commits to resolve complaints about your privacy and our collection or use of your information. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact us using one of the following methods:
  • Send an e-mail to [email protected]
  • Call our Customer Care line at 00-1-801-559-3816
  • Write us at Overstock.com, Inc., 799 W. Coliseum Way, Midvale, Utah 84047, USA
• We have further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you. 
• Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
• If you have contacted us with a question regarding this Privacy Policy and you feel that your question is not addressed to your satisfaction, you may contact our data protection officer at [email protected].
• If you are located within the European Union, we have committed to cooperate with EU data protection regulators with regard to unresolved complaints concerning this Privacy Policy. If you do not receive timely acknowledgment of your complaint, or if your compliant is not satisfactorily addressed, you may contact your local data protection regulator for more information or to file a complaint.
• We have further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship. If you do not receive timely acknowledgment of your complaint, or if your compliant is not satisfactorily addressed, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.

Sharing Personal Information

• Overstock may disclose your personal information to a third party for a business purpose, or sell or share your personal information, subject to your right to opt out of those sales as outlined herein. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

• Service Providers (legal entities that “process information on behalf of a business and to which the business discloses a consumer’s personal information for a business purpose pursuant to a written contract”)
• Contractors (legal entities to whom the business makes available a consumer’s personal information for a business purpose)

• Service providers
• Contractors

• Data aggregators.

Request to Receive or Correct Information
You also have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.

• The categories of sources for the personal information we collected about you.

• Our business or commercial purpose for collecting or selling that personal information.

• The categories of third parties with whom we share that personal information.

• The specific pieces of personal information we collected about you.

• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

• sales, identifying the personal information categories that each category of recipient purchased; and

• disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Request to Delete Personal Information
You also have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete or obfuscate (and direct our service providers to delete or obfuscate) your personal information from our records and commit not to re-identify data that has been deleted or obfuscated, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

• Debug products to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

• Comply with a legal obligation.

• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

• Calling us at (800) 843-2446, or

• Sending an email to [email protected]

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of the verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Automated Decision Making
We may use portions of your personal information for automated decision making as needed. You may request that we stop using your data for automated decision making in the following categories:

• Behavior
• Economic situation
• Health
• Interests
• Location or movements
• Performance at work
• Personal preferences
• Reliability

Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. Unless permitted by the state privacy laws, we will not:

• Deny you goods or services.

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

• Provide you a different level or quality of goods or services.

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

This Privacy Policy was last updated on January 10, 2023
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