In this policy, realestateview.com.au, (we, us and our) means realestateview.com.au Limited (ACN 088 369 395) and its related bodies corporate, partnerships and joint venture entities.
At realestateview.com.au, we take our privacy obligations seriously and are committed to ensuring that we handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Act).

This policy sets out:

• what is considered personal information
• how we collect, hold, use or disclose personal information
• the purposes for which we collect, hold, use and disclose personal information
• what happens if we are not able to collect personal information
• whether we disclose personal information outside Australia and
• how to contact us, including to make a complaint.

This policy covers all of our activities, including the operation of this website, and our other websites, the realestateview.com.au Property App (App) and our social media accounts including any realestateview.com.au Facebook, Instagram, Twitter, LinkedIn or Pinterest pages or other social media accounts (Social Media).

We may, from time to time, review and update this policy, including to take into account new or amended laws, new technology or changes to our operations. All personal information held by us will be governed by the most recent updated policy published on our website, with any updates effective as of the date of publication. Your privacy matters to us, so whether you are new to realestateview.com.au or are a long time user, please take the time to get to know our practices.

What is personal information

When used in this policy, the term 'personal information' has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold

We may collect the following types of personal information:

• name
• mailing or street address
• email address
• telephone number
• age or birth date
• profession, occupation or job title
• browser history
• IP address
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries
• any additional personal information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise
• information you provide to us through our service centre, customer surveys or visits by our representatives from time to time
• other information which is reasonably necessary for us to carry out our functions and activities.

Cookies

In some cases we may also collect your personal information through the use of cookies and other tracking devices. When you access our website, we may send a 'cookie' (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users' habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.

We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by and means whatsoever.

How we collect personal information

We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:

• through your access and use of our website, App, Social Media or sending SMS/MMS to us
• through someone else who has provided us with your information
• during conversations between you and our representatives and
• when you complete an application or purchase order.

We may also collect personal information from third parties including:

• third party companies such as credit reporting agencies, identity verification companies, law enforcement agencies and other government entities
• advertisers
• mailing lists
• recruitment agencies
• real estate agencies and entities and
• contractors and business partners.

We may also collect information you publish on social and other media.

Why do we collect, hold, use and disclose personal information?

We may use and disclose your personal information for the purposes for which it has been collected, or for any other purposes to which you have consented. You may give us your consent expressly, or it may be implied by your conduct. Subject to the requirements of the Australian Privacy Principles, if you would reasonably expect the information to be used or disclosed for another purpose, we may also use or disclose it for that purpose.

If, in relation to the collection of any personal information, we represent to you how (or for what purposes) the personal information will be collected, held, used or disclosed, and there is any inconsistency between that representation and the terms of this privacy policy, the representation at the point of collection will prevail to the extent of the inconsistency.

• The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer experience. We collect, hold, use and disclose your personal information for any or all of the following purposes:to provide products and services to you
• to provide you with news, information or advise about our existing and new products and services
• to send you emails with properties or businesses that you have indicated interest in. You may opt out of receiving this information at any time
• to communicate with you, including but not limited to, by email, mail, SMS or telephone
• to manage and enhance our products and services
• to personalize and customize your experience
• providing access to protected areas of our website to conduct competitions or promotions on behalf of realestateview.com.au and selected third parties
• to verify your identity
• to provide as part of business data to third parties, if you have authorized us to do so
• to conduct business processing functions for operation of our websites, App, Social Media or our business
• for our administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes, or those of our contractors or external service providers
• to provide your updated personal information to us, our contractors or external service providers
• to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity and
• as required or permitted by any law (including the Act).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

What happens if we can't collect your personal information

If you do not provide us with the personal information described in this policy, some or all of the following might happen:

• we may not be able to provide you with the products or services you requested, either to the same standard, or at all (for example, if you do not register as a member of the website, you will not be able to access features or services that are reserved for members only)
• we may not be able to provide you with information about products and services that you may want, including information about properties or special promotions or
• we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful

How do we disclose your personal information

We may disclose your personal information:

• to our employees, related bodies corporate, partnerships, joint venture entities, contractors or external service providers for the operation of our websites, App, Social Media or business, fulfilling requests by you, and otherwise produce products and services to you, including without limitation, web hosting providers, IT systems administrators, mailing houses, newsagents, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants
• to either or both of our existing or potential agents and business partners
• to our sponsors, or promoters of any competition that we conduct or promote via our services
• to specific third parties authorised by you to receive information held by us (such as third parties responsible for listings about which you have enquired)to third parties with whom we share listings, such as other websites that also list properties and businesses for sale and rent
• to Australian real estate institutes
• to police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary or
• as required or permitted by any law (including the Act).

Direct Marketing Materials

We may send you direct marketing communications and information about our services, products or promotions that we consider may be of interest to you. These communications are sent in various forms, including mail, SMS, email or social media, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method of communication wherever practical to do so.

You may at any time opt out of receiving marketing communications from us by contacting us (details below) or by using opt out facilities provided (e.g. an unsubscribe link) and we will that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purpose of direct marketing unless expressly authorised by you.

If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.

Sensitive information

If we collect any sensitive information such as information relating to your racial or ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health or medical history, that information will only be used and disclosed by us for the purpose for which it was provided by you, or otherwise in accordance with the Act.

Link and third party web sites

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Our properties may feature Nielsen proprietary measurement software, which will allow you to contribute to market research, like Digital Content Ratings. To learn more about the information that Nielsen software may collect and your choices with regard to it, please see the Nielsen Digital Measurement Privacy Policy at this link.

Storage and Security

We may hold your personal information in a number of different formats, including software programs (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage. Personal information held by us may be stored in email accounts that are accessible through mobile devices.

We will take all reasonable steps to protect the personal information that we hold from misuse, loss or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.

Accessing and correcting your personal information

You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try and provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal and advise you on how to make a complaint.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Members of our websites will generally be able to access and update their membership details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.

Disclosure of personal information outside Australia

We may disclose personal information to our related bodies corporate, partnerships, joint venture entities and external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to entities located outside of Australia, including the following:

• our data hosting and Cloud-based IT service providers
• other external service providers located in the Philippines and the United States and
• other third parties operating in jurisdictions including China, India, Indonesia, New Zealand, Hong Kong and the United States.

How you can complain about a breach of privacy

If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.

We have a formal procedure for investigating and dealing with privacy breaches. Once the Privacy Officer receives a complaint, whether it is in writing or verbal means, the Privacy Officer will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time. 

We will treat your requests or complaints confidentially. Our representatives will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Please contact our Privacy Officer at:

Changes to our privacy policy

We may vary this Privacy Policy from time to time. Any updated versions of this privacy policy will be published on our website, with any changes effective on the date of publication.

This Policy was last updated in [December] 2022.