We aim to provide a dynamic and personalised experience. In order to deliver this we may ask our users to provide us with personal information. Where this is necessary, we are committed to maintaining the highest standards of personal privacy. We will not collect any information about you without your consent.

From time to time we may use the information you give us for marketing purposes (for example to develop or promote complimentary products or services via our application or website). We are continually developing products and services based on information and feedback we receive from users and we may share these with you. Other than as required by law, or as set out in this privacy statement, we will not disclose information about you to any third party without your permission.

Please note that all references to “we” means Next Contacts which includes Touch to Buy Pty Ltd, its subsidiaries, its holding companies or subsidiaries of such holding companies.

The following statements should help with any questions you may have concerning your personal information. Should you require further information, please contact [email protected].

Operation of our Policy

You will be made fully aware when any personal information is required that may allow Next Contacts to personally identify you or to contact you. Personal information will usually be requested when you register for a particular service. By using the Next Contacts service and processing your personal information, you will be deemed to have accepted the terms of this privacy policy.  Next Contacts will not process your personal  information, unless it has your actual or deemed consent. Your personal information will only be used in accordance with this Policy. You are free at any time to opt out of receiving information from Next Contacts at the end of each communication or by contacting us at [email protected].

We comply with the law

Next Contacts is bound by the Federal Privacy Act 1988 and the National Privacy Principles (NPPs). This privacy policy sets out Next Contacts practices in relation to the collection, use, disclosure and handling of personal information. It does not apply to employee records.

Except as set out in this Privacy Policy, Next Contacts will only disclose personal information in the following circumstances: when required to do so by law; or to protect and defend the rights of Next Contacts; or to protect the interests and personal safety of users of Next Contacts, customers of Next Contacts or members of the public.

At all times Next Contacts seeks to comply with the relevant Privacy laws in your country. We follow strict procedures for the storage and disclosure of information which users give us to prevent unauthorised access.

What personal information does Next Contacts collect and how does it collect it?

The type of information that Next Contacts collects and holds includes (but is not limited to) personal information about:

•   individuals who use our services or purchase our products;

•    individuals who enter our competitions and trade promotions;

•    individuals who register on our application;

•    Optometrists and their patients;

The information we collect may include information such as the individual's name, email address, prescriptions, lens wear information, telephone and/or facsimile number and postal address. Next Contacts will generally collect this information by way of voluntary registration. Some personal information we collect is “sensitive information”. Sensitive information includes health information. Sensitive information will be used and disclosed only for the purpose for which it was provided, or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (for example, where required by law).

Personal information may be stored electronically or in hard copy documents.

There may also be occasions when Next Contacts will obtain personal information from a third party such as your Optometrist, a health fund or from a Government agency, in order to receive advice about your eligibility to rebates on Next Contacts’ eyecare services and eyewear products.

How might Next Contacts use the personal information?

Generally, Next Contacts may use the personal information for the following purposes:

•   to provide products and services to our customers;

•   to respond to requests or inquiries;

•    to evaluate, develop and enhance our websites and our services;

•   to conduct website and system administration, such as for the technical support of our websites and computer systems;

•    to provide information to individuals about products or services that we think may be of interest to them;

•   to communicate special offers, promotions or market research surveys;

•   to advise patients of upcoming eye examination appointments; and

•   to advise patients of the requirements for future eye examinations.

If you do not provide us with the information we ask for, we may not be able to perform these functions.

How might Next Contacts disclose the information?

The people and organisations to whom Next Contacts may disclose personal information include:

Management and security of personal information

 Next Contacts takes reasonable steps to keep your personal information secure. Next Contacts maintains physical security over paper and electronic data storage. Personal information about individuals is stored on servers that sit behind a firewall and is physically housed within a secure data centre.

We cannot guarantee that your personal information will be protected against unauthorised access or misuse, and do not accept any liability for the improper actions of unauthorised third parties.

In relation to the internet, while Next Contacts uses reasonable efforts to safeguard the privacy of your personal information, transmissions made by means of the internet cannot be made absolutely secure. Next Contacts assumes no responsibility for disclosure of data due to errors in transmission or by unauthorised third parties. Next Contacts also assumes no responsibility or liability for third parties such as advertisers or other entities who utilise banner ads and links from our website or application. If you click through a banner ad or link and submit your information, you will be subject to that locations privacy policies.

We retain the personal information we collect from you for as long as the information is relevant to our business purposes as set out above or until you request that we remove the data by contacting Next Contacts at [email protected].

Updating your personal information

 Next Contacts endeavours to ensure that the personal information it holds about individuals is accurate, complete and up-to-date. Please contact Next Contacts if the information we hold about you requires changing, or is out of date.

Accessing personal information

Individuals will be able to view the information Next Contacts holds to confirm it is accurate, complete and up-to-date. Individuals may request a copy of the personal information that Next Contacts holds about them by contacting us in writing at the email address set out below. Next Contacts may charge a reasonable administrative fee for processing the request.

Contact us; [email protected]

Disclaimer

We take precautions to protect personal information collected through Next Contacts but in the event that our system is infiltrated by unauthorised third parties we will not be liable for any resulting misuse of the personal information.

Your privacy matters

If you believe that Next Contacts has not adhered to this privacy policy at any time, please contact your local store or our Privacy Officer and we shall use reasonable endeavours to correct any problem.

Next Contacts reserves the right to modify this privacy policy at any time without notice. The latest privacy policy will apply at all times.