Privacy Policy

For our Mobile Apps and Services, ZeniMax does not collect precise geolocation data, though we may collect general geolocation information to improve and personalize your experience for your geographic data.  You may opt out by turning this off at the device level.

The information that ZeniMax collects from you varies depending upon the product, service, or system and may include your name, credit or debit card information, email address, phone number, home address, zip code, country, birth date, mobile phone number, , IP or MAC addresses, mobile device identifiers (e.g., UDID), and console device identifiers (e.g., XUID and PUID). 

ZeniMax and its third party service providers may collect non-personal information such as demographic and/or geographic information (gender, age,  or information about your computer (capabilities, game data processing, browser or browser history, platform, game system, mobile device, connection, and so on).  We may also collect other non-personal information such as username, user ID or persona, nickname, language, occupation, gaming preferences, game play statistics, scores and achievements, user rankings, time spent playing our games, click paths and other data that you submit to us, such as in surveys, account preferences, friends’ lists or purchases.

We may use this information to provide our services to you, improve our products and services, generate aggregate statistics about our user community, personalize your experience for your geographic area, and we may provide such information to our service partners in order to personalize your experience on our websites, improve your gameplay experience, including to facilitate software updates, provide tailored Customer Services support, assist in security and fraud prevention, for system integrity (preventing hacking, cheats, spamming, etc.) or to enforce this Privacy Notice, our terms or our legal rights in accordance with national law. 

ZeniMax may send push notifications from time-to-time in order to update you about the game, events, or promotions that we may be running.  If you no longer wish to receive these these types of communications, you may turn them off at the device level.

ZeniMax may share your personal information with entities and vendors that use it solely to provide support for the internal operations of our application.  ZeniMax may also share your personal information with our subsidiary or affiliate companies for purposes of internal marketing, analytics, research and demographic studies.

We may also disclose personal information:

• in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; 
• when we deem it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law,  breaches of security, or breaches of this Privacy Notice; 
• to respond to any claims; 
• to protect the rights, property, or personal safety of ZeniMax, our customers, or the public;
• as part of any merger, sale, transfer of ZeniMax assets, acquisition, bankruptcy, or similar event 
• to any other third parties, where you have consented with your prior consent. 

ZeniMax and its third party service providers may use cookies, beacons, scripts, e-tags, and other technologies to improve the use of our websites, products and services.

We use local shared objects (LSOs), also known as Flash cookies, to store your preferences such as volume control or high game score, and to display content based upon what you view on our website to personalize your visit.  Third parties, with whom we partner to provide certain features on our website or to display advertising based upon your website browsing activity, use Flash cookies to collect and store information.To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118.

We use local storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

We partner with a third party ad network to either display advertising on our website or to manage our advertising on other websites.  You may opt-out of receiving targeted ads from many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”).  For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by participating companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).  If you are in the European Union, go to www.youronlinechoices.eu for information about your choices with respect to third party advertising, including instructions on how to opt out of participating ad networks.  

While ZeniMax takes reasonable precautions against possible breaches of our websites and customer databases, no website or Internet transmission is completely secure.  Consequently, ZeniMax cannot and does not guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.

ZeniMax maintains safeguards to protect the security, integrity and privacy of the personal information we collect. Personal information collected by ZeniMax is stored in secure operating environments that are not available to the public and is only accessible by authorized employees.  Whenever you enter sensitive information (such as a credit card payment information), that information is collected only on secured (https) webpages and is encrypted during transmission using secure socket layer technology (SSL).  

We also have security measures in place to protect against the loss, misuse and alteration of the information under our control (i.e., maintain data quality). Before we allow website users to access their personal information, for example, we verify their identity by prompting them to submit information such as their login name and password.

We will retain your information for as long as permitted for legitimate business purposes.

If you have any questions, complaints or comments regarding our Privacy Notice or practices, please contact us via email at [email protected], by phone at (301) 963-2000, or by regular mail at:

Privacy Coordinator
ZeniMax Media Inc.
1370 Piccard Drive, Suite 120
Rockville, MD 20850
USA