Peatix Inc. and its affiliates (referred in 10.1, collectively "Peatix," “we,” “us,”or "our") respect the importance of personal information. To ensure the protection of your personal information, we will comply with applicable laws and regulations regarding the protection of personal information and have established a privacy policy (this “Policy”) as follows. Terms used in this Policy are subject to the definition of the Peatix Terms of Service.


1. Collection of Personal Information, etc.

We obtain your personal information in the following cases.

1.1. Personal information required to provide our Services

We will obtain personal information as prescribed in below from you to facilitate the use of our Services. If such information is not provided, you may not be able to use all or part of our Services.

(1)Information to register when using ticketing services
We will obtain the following information ("Member Information") from you through the membership registration process.

  • Nickname;
  • Name;
  • Email address;
  • Profile image; and
  • Country of residence.

If you agree to link your ID through a third-party service designated by us, we may obtain your personal information including the above information registered by you with the third party through such third-party service.

(2)Information obtained from settlement institutions
We will acquire certain information provided by you to our partner payment institutions to the extent necessary to facilitate our payment operations to settle payments for event tickets and other Services purchased by you. The handling of personal information by our partner settlement institutions is subject to the terms and policies established by each settlement institution. We do not store any of your payment information.

(3)Information obtained when you host events as an organizer
When you host an event as an organizer, we obtain the following information in addition to your Member Information.

  • Phone number; and
  • Bank account information.

In addition to the above, we may obtain information including personal information such as information of event organizers and speakers, and photographs that you post on the event page.

1.2. Personal information provided with your consent

With your consent, we obtain a variety of information, including, but not limited to, your name, email address, address, phone number, company name, and job title.

1.3. Information provided by applicants for recruitment and internship

We obtain personal information of applicants for recruitment and internship through application, resume, interview, reference check, etc. We will not handle personal information beyond the scope of the purpose of use without the consent of the applicant.

1.4. Information needed to respond to your request

We will obtain personal information such as contact information including, but not limited to, name, email address and phone number necessary to respond to your request. We may also request information necessary to identify, investigate, and resolve the problem, including details of the event that is troubling you.

1.5. Information automatically obtained when using the Service

(1)Usage status of the Service
We automatically obtain when and how you use our Service. The information which we collect includes, the date and time of your usage of our Service, the length of time you spend with our Service, the search results you use within our Service, and your usage status of content and ads you browse and tap.

(2)Application, browser, device, and network information
We obtain information about your device, browser, and apps (including, identifier for identifying the device/browser, cookies, OS, language and time zone settings, location information, browser type, application version, etc.), as well as network information (such as IP address). We may associate the acquired usage information with an internal identifier.

1.6. Personal information obtained from third parties

We may obtain personal information from our business partners upon confirming that our business partners have obtained consent from the individuals to which the personal information belongs, and how the consent was obtained.

1.7. Personal information obtained from employees, etc.

We will acquire the following personal information from our employees and contractors who are engaged in our business through outsourcing. The information we obtain shall be limited to those required by applicable laws and regulations or necessary for our business.

2. Purpose of Use of Personal Information

We use your information, including your Member Information, for the following purposes.

2.1. To provide the Service safely and securely

Member Information and other information registered to use the Service will be used to provide the Service safely and securely for the following purposes.

2.2. To provide information optimized for you

To provide you with personalized information, we use your information to display and to distribute email notifications on recommended events, new materials and information relating to special services, including relevant ads based on your event participation and search history.

2.3. To distribute direct email

We will use your information to deliver information that we think is useful to you, to those who opted in to receive direct email. You can also opt out from our direct mail service.

2.4. To improve Services and develop new Services

We use your information to measure the effectiveness of contents posted and event information emails distributed, conduct surveys on usage status and usage environment, and use it to develop new Services.

2.5. To ensure security and prevent unauthorized use

We use your information to ensure security and to prevent unauthorized use of our Services to always maintain a safe environment.

2.6. To select applicants for recruitment and internship

We will use the information you provide to us upon your application for employment or internship for the following purposes.

2.7. To contact you as needed

We will use your information to respond to your inquiries and to contact you if necessary.

2.8. To carry out necessary procedures for employees, etc.

We use personal information of our employees for the following purposes. Whenever we use personal information for purposes other than those listed below, we will clarify the purpose of use and obtain prior consent from the individual concerned. The personal information of retired employees will be used to prepare various personnel data and communication after retirement.

3. Provision of Personal Information to Third Parties

We may provide your personal information to third parties under any of the following circumstances.

3.1. Where permitted by applicable law

3.2. When providing to a third party with the consent from you, or when you provide directly to a third party

(1)Information provided to Organizers/Co-organizers
The following information will be provided to the Organizer/Co-organizer.

(2)Information provided to partner companies
When you use text, images, audio, video or other content provided by our partner companies (the "Contents") that appears on the event pages or other pages, or when you participate in events we host in which the Contents are provided by our partner companies, we will provide names, phone numbers, email addresses, business names, business types, employee sizes, departments and job titles, the Contents of the events you attended, the Contents you viewed or downloaded, the status of consideration regarding the information included in the materials, and other information to our partner companies with your consent. This information will be used only for the purpose of announcing services, events, etc. related to the business of the partner company. The handling of personal information by the partner company is subject to the rules and policies set by each partner company.

3.3. Information provided to the subcontractors

In order to provide the Service smoothly, the personal information obtained may be provided to contractors selected in accordance with our security standards, and some operations necessary to provide the Service may be outsourced to third parties. However, the personal information to which handling is outsourced shall be limited to the minimum information necessary for performing the outsourced operation. In addition, there are cases where personal information is accessed from a third country that does not have the same personal data protection laws as Japan. In such cases, we will take necessary measures to ensure the appropriate protection of personal information in accordance with our security standards, such as mandating and supervising the appropriate security management of the accessing company through outsourcing contracts.

3.4. Shared use among group companies

We may share the personal information described in "1. Collection of Personal Information, etc." among the group companies listed in 10.1 below. The purpose of shared use is the same as described in " 2. Purpose of Use of Personal Information". Our group companies are in the United States, Japan, Singapore, and Malaysia.

3.5. Business Succession, etc.

In the event of an acquisition, merger, or change of business entity, or other inter-company transaction involving our business subject to this Policy, personal information may be transferred accordingly to the successor to the business, to the extent permitted by applicable laws.

4. Use of Cookies and Analytic Tools

4.1. Cookies

Cookies are small text files that are stored on your computer when you visit a website. This text file stores information that the website operator can read when you visit the website again later.

(1)Purpose of use
We may use Cookies and similar web tracking technologies (web beacons, pixels, etc.) to:

  • Remember your login status and use it to authenticate visitors, maintain sessions, and provide security;
  • Provide better services by understanding the number of visits and usage patterns;
  • Publish and distribute more interesting content; and
  • Measure service usage.

(2)Management of Cookies
You can control whether you accept Cookies through your browser settings and other tools. However, if you disable Cookies or restrict the ability to set Cookies, you may not be able to access all or some of the features of our website and as a result may limit your overall convenience.

4.2. Use of Google Analytics

To improve our Services, we uses Google Analytics to measure the usage status of our websites. For information on how Google handles data in Google Analytics, please refer to Google's Google Analytics Terms of Service and Privacy Policy. For more information on how Google Analytics collects and processes data, please visit Google's "How Google uses information from sites or apps that use our services" page.

5. Security Control Measures

5.1. We will take the following security control measures for the management of personal information we have obtained.

5.2. Understanding the external environment

When outsourcing the handling of personal data to an outside business operator, we conduct an evaluation of the outside business operator, and conduct appropriate supervision. If personal data is provided to a foreign business operator, we will confirm the legislation status of such foreign country.

6. Retention Period

Generally, we will retain your Member Information in accordance with the terms of use described in this Policy to provide you the Services, unless you request deletion of your account. If you request us to delete your account, we will delete your information in accordance with applicable laws and internal rules after a certain period for the following reasons. Please note that we may retain a part of your information in a form that does not allow us to identify you after we receive your request to delete your account.

Please note that we will permanently delete all information you entered in the survey form after 30 days from the end of the event.

7. Your Rights

7.1. Requests for Disclosure, etc.

You may, to the extent permitted by applicable law, request us to notify or disclose the purpose of use, correct, add, or delete the content, suspend use, or eliminate, or discontinue the provision to a third party (“Disclosure, etc.”) of the retained personal data we hold. If you reside in Japan and wish to make a request for Disclosure, etc., please follow the procedure below. If you reside outside of Japan and wish to make a request for Disclosure, etc., please contact our “Complaint and Consultation Desk” below for procedures.

(1)Procedures for Disclosure, etc.
If you wish to request Disclosure, etc. of your personal information, please directly submit the required documents to the "Complaints and Consultation Desk" below or send them by registered mail or courier to the "Complaints and Consultation Desk" address. (You will be responsible for the shipping fee. Please note that we do not accept applications by telephone, e-mail, fax, etc.)

(2)Required Documents

(3)Handling of submitted documents
We handle the documents submitted to us as follows. Please submit documents only if you agree to the following.

(4)Fee
For requests for Disclosure, etc., a fee of 1,000 yen will be charged per application. Please enclose a 1,000-yen stamp or postal money order with the required documents.

(5)Points to be noted regarding the procedures
Please note that we may not be able to respond to your request in the following cases.

7.2. Complaint and Consultation Desk

For any requests or complaints regarding the use of our personal information, you may contact the "Complaint and Consultation Desk" below at any time. After confirming your identity, we will respond to your requests and complaints within a reasonable time in accordance with the applicable law.

<Complaint and Consultation Desk>
Complaint and Consultation Desk
Operations Manager
Peatix Japan K.K.
H¹O #303, 1-5-6 Jinnan, Shibuya-ku, Tokyo 150-0041 Japan
Inquiry Form
(We will reply during 10: 00 ~ 18: 00 on weekdays.)

8. Privacy of Minors

If you are a minor, we request you to provide personal information through our Service, with the consent of a parent or a guardian. You represent and warrant that you have the rights and competencies necessary to use the Service or, if you are a minor, that you perform the Services with the consent of a parent or a guardian.

9. Changes to this Policy

This policy is subject to change from time to time, and the latest Privacy Policy will be published on this website. Important changes will be communicated to you via email and in-service notifications.
Your continued use of our Services after notice or publication of any changes shall constitute acceptance of the changes and agreement to this Policy, as amended.
Continuing to use the Company services after a change has been notified or published on the service constitutes acceptance of the change and acceptance of the amended Policy.

10. Others

10.1. Name of business operators

Peatix Inc. (United States)
Peatix Japan K.K. (Japan)
Peatix Asia Pte. Ltd. (Singapore)
Peatix Malaysia Sdn. Bhd. (Malaysia)

10.2. Business entity, title, and contact information of the personal information protection manager

For Japan:
Peatix Japan K.K.  Product Manager(Contact: above "Complaint and Consultation Desk")
For the United States and other countries:
Peatix Inc. IT Director

10.3. Peatix is not currently an authorized personal information protection organization.

Established: February 1, 2018
Revised: October 13, 2022