Last updated: 08.05.2022

Welcome to our privacy policy! It is detailed… but we’d recommend you read it in full so you know exactly what we do with data here at Tandem. If you’re pressed for time, here are the key points:

PRIVACY POLICY

This statement details how we handle personal data here at Tandem, if you use our mobile apps or website. We are respectful of the data that is shared with us by our members and take protecting it very seriously.

Tandem is made in Germany and as a company based in the European Union we are firmly committed to meeting and often exceeding European data protection standards for all our members wherever possible.

Please take the time to read these details to fully understand how we handle your data and keep it safe.

Contact

Tripod Technology GmbH
Represented by Arnd Aschentrup and Tobias Dickmeis
Bölschestr 21
30173 Hannover
Germany

You can reach out to us directly via [email protected].

External Data Protection Officer

ePrivacy GmbH
Represented by Prof. Dr. Christoph Bauer
Große Bleichen 21
20354 Hamburg

For all requests concerning the security of your data, please contact our privacy team and our data protection officer at [email protected].

If you have a particularly sensitive request, please contact our data protection officer by postal mail, as communication by email can always be flawed by security vulnerabilities.

Personal Data

Personal data is all information about identified or identifiable person. This includes the following categories of personal data that we process:

Purposes of Use

Personal data will only be collected by us to the extent and for the purpose for which you provide the data to us, e.g. for registering an account.

We use and store your personal data as part of our services for the following purposes:

Legal Basis

Your data is processed according to the following legal provisions:

Otherwise, with particular regard to statistical data and online identifiers based on legitimate interests, Art 6(1)(f) GDPR (see below).

Legitimate Interests

When processing your data, we pursue the following legitimate interests:

Data Sources

Unless otherwise specified, we obtain the data from you (including via devices used by you).

Data Transfer to Third Countries

Tandem is a worldwide service. Data is transferred to third countries outside your home country and outside the European Union. This is done on the basis of contractual regulations stipulated by law that ensure appropriate protection of your data and that are available for you to view on request.

Retention Period

We retain your data:

Data Protection

We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment or distribution, and against loss, deletion or misuse.

In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services, particularly for the Internet. Encryption is not supported in China.

Regarding video and audio chats as well as Tandem Parties: we will not monitor, record or broadcast video and audio chat sessions at any time. However, we cannot prevent your chat partners from broadcasting live or recorded chat sessions without your or our permission through third party websites or services. We recommend that you exercise caution in disclosing any information, personal or otherwise, during a video or chat session.

Our Policy on Children’s Information

Children under 14 are not allowed to use Tandem. If you are based in the European Economic Area (EEA), you may only use Tandem if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of Tandem has been provided to us. If you are a parent and you learn that your child is using Tandem and you don’t want them to, please contact ([email protected]).

Cookies

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.

We need cookies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) to monitor and aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) to diagnose or fix technology problems; (f) to help you efficiently access your information after you sign in; (g) to keep you logged in; and (h) to keep the Tandem community safe for members.

Switching off or revoking cookie consent:

You can choose to opt-out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called ‘help-function’. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer, and it may negatively affect your user experience. You can change your cookie consent on the Tandem website by clicking the “Change your cookie consent” button at the bottom of this page.

Data Recipients

We use your personal information only within the company and forward it only to those companies that are involved in performing the contracts concluded with you or otherwise involved in providing the relevant service. We forward the following customer data to third parties:

We create Tandem member profiles based on your login data and also use these profiles and the information they contain, provided by you, for the following purposes:

Otherwise, your personal information will not be forwarded to third parties unless you have given your express consent for this or unless we are obliged to disclose it – for example, at the direction of a court or administrative authority.

To provide the functionality and for usage analytics and marketing purposes, we record information about activities on our apps and websites (e.g. clicks, screens viewed, pages visited).

Registration and Authentication

By registering or authenticating, users allow Tandem to identify them securely and give them access to its services. Depending on what is described below, third parties may provide registration and authentication services. In this case, Tandem will be able to access some data stored by these third-party services for registration or identification purposes, with the user’s explicit consent:

Hosting and Backend Infrastructure

This type of service has the purpose of hosting data and files that enable Tandem to run and be distributed, as well as providing a ready-made infrastructure to run specific features or parts of Tandem. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where personal data is stored.

Handling Payments

Payment processing services enable Tandem to process payments. To ensure greater security, Tandem does not process or store credit card details, and uses only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these services may also enable the sending of timed messages to you, such as emails containing invoices or notifications concerning the payment.

Infrastructure Monitoring

This type of service allows Tandem to monitor the use and behavior of its service components, so its features, performance, operation, maintenance and troubleshooting can be improved. Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of Tandem.

Managing Contacts and Sending Messages

This type of service makes it possible to communicate with users outside of the app, e.g. via push notifications and email. They may manage a database of email contacts, phone contacts or any other contact information to communicate with the user. These services may also collect data concerning the date and time when the message was viewed by the user, as well as when the user interacted with it, such as by clicking on links included in the message.

Web and Mobile Analytics

The services contained in this section enable us to monitor and analyze web and mobile traffic and can be used to keep track of how Tandem is used by users.

Location-based Services

Tandem may collect, use, and share user location data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the user’s location data may be tracked in order for Tandem to show Tandem partners nearby or on a city map, with city-by-city granularity. Tandem will never show your precise location to other members. Personal data collected: geographic position.

Managing Support and Contact Requests

Our customer support platform allows us to manage support and contact requests received via email or by other means, such as the contact form. The personal data processed depends on the information provided by the user in the messages and the means used for communication (e.g. email address).

Advertising

Ads (e.g. banners and native ads) help us to earn money and continue to provide most features of Tandem for free.

When we share your age, gender and location with advertisers, the ads you see on Tandem are more relevant to you and we earn more from them. We share your personal Information only with your explicit consent and if you don’t want your information to be shared, you can revoke your consent off at any time.

Also, this does not mean that all personal data is used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use cookies or mobile advertising identifiers to identify users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the user’s interests and behavior, including those detected outside Tandem. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out offered by any of the services below, the user may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page. Another option for disabling ad personalization is the preference management of YourOnlineChoices https://youronlinechoices.com.

Content Performance and Features Testing (A/B testing)

The services contained in this section allow the Tandem to track and analyze the user response concerning web traffic or behavior regarding changes to the structure, text or any other component of Tandem.

Your Rights

As a Tandem user, you have the right to access, rectification, right to object, to complaint, erasure and blockage with regard to your personal data. More specifically:

Contact details

You reach us as follows:
Tripod Technology GmbH
Bölschestr 21
30173 Hannover
Germany

or at [email protected].

We undertake to reply to questions relating to data protection within five business days.

Requirement or obligation to provide data

Insofar as this is not expressly stated, when data is collected, the provision of data is neither required nor obligatory.

Date of issue of this data privacy statement

08.05.2022

We reserve the right to make amendments at any time to this data privacy statement for future effect.