Petriage, Inc. (“Petriage”) wants you to know how we collect, use, share and protect information about you online. By interacting with us, you consent to our use of information that is collected or submitted as we describe in our privacy policy. We may change or add to this privacy policy, so we urge you to review it periodically.
WHAT INFORMATION IS COLLECTED
Types of personal information we collect include:
If you choose not to provide personal information, we may not be able to provide you with services or information.
Automated Information Collection
We may connect information collected automatically with information we already have about you in order to identify you as a Petriage customer. If we are able to identify you as a Petriage customer, we may, for example, link your activity on our website. This allows us to provide you with a personalized experience regardless of how you interact with us ─ online, mobile, etc.
Petriage Automated Information Collection
We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device. This information, which includes the pages you visit on our site, which web address you came from, the type of device you are using, search terms and geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. These technologies also enable us to provide features such as storage of items in your cart between visits and SMS/text messages you have chosen to receive.
We also use Flash cookies for fraud prevention and other purposes.
In order to provide the best customer experience possible, we also use these technologies for reporting and analysis purposes, including how you are navigating our website, the performance of our marketing efforts, and your response to those marketing efforts.
Third-Party Automated Information Collection
In certain instances, we allow third-party companies to collect certain information when you visit our website and to use that information to serve ads for Petriage services or for the products and services of other companies when you visit our website or other websites. These companies use non-personally identifiable information during your visits to this and other websites in order to customize your experience and to provide advertisements about products and services likely to be of greater interest to you. These parties typically use a cookie or a third-party web beacons, and similar technologies to collect this information. Some browsers have a 'do not track' feature that lets you tell websites that you do not want to have your online activities tracked. Neither Petriage nor its third-party providers have a systematic method for ensuring that browser 'Do Not Track' requests are consistently honored. However, you may learn more about online advertising and opt out of the use of your web browsing activity to serve targeted ads by companies that participate in the Digital Advertising Alliance by visiting http://www.aboutads.info/choices/.
Our Anticipated Mobile App and Mobile Website
Once the Petriage mobile app is downloadable onto smart phones (expected 2018), it will serve as a mechanism to take you to our mobile website. Our mobile website collects the same type of information outlined throughout this policy.
Our Mobile Programs
By participating in any of our mobile programs you are agreeing to receive automated marketing phone calls and text marketing messages at the phone number you provide at opt-in. You understand and agree that the phone calls made and text messages sent to your mobile phone/device may be generated using automated telephone dialing technology. You agree to notify Petriage at [email protected] in the event that you change or disconnect your mobile phone number.
Message and data rates may apply. All charges are billed by and payable to your mobile service provider. Petriage will not be liable for any delays in the receipt of any messages as delivery is subject to effective transmission from your mobile service provider.
Petriage text alerts are recurring. You can contact us at [email protected] to cancel your participation in a mobile program. Once you cancel, you are welcome to opt back into the program at any time.
Petriage reserves the right to remove customers at our discretion. Terms are subject to change.
User Experience Information
In order to improve your experience on our site and to help with fraud identification, we use tools to monitor certain user experience information. This may include: Login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process), and browser information.
Social Media Widgets
Petriage.com may include social media features, such as the Facebook Like button, Google Plus, YouTube and Twitter widgets. These features may collect information about your IP address and which page you're visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Information from Other Sources
We may collect data that's publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social media) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
We also obtain information provided by third-parties. For instance, we obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (for example, adding address information). This improves our ability to contact you and increases the relevance of our marketing.
HOW IS YOUR INFORMATION USED
Examples of how we use the information we collect include (but are not limited to): Service Fulfillment
Our Marketing Purposes
Internal Operations
Photographs and Information About Your Pet
We may use photographs of your pet on social media, unless you ask Petriage not to do so, your email and phone number will automatically be entered into our customer database and may be used for operational and marketing purposes as provided for in this policy. Your pet's photograph(s) may also be uploaded into the database and associated with your name.
Fraud Prevention
To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business
Legal Compliance
Investigate claims, incidents or inquiries regarding customers, associates, vendors and pets, assist law enforcement, animal control, health officials and/other government entities to respond to legal, regulatory, health and similar inquiries.
HOW IS YOUR INFORMATION SHARED
Petriage
We share the information we collect within Petriage, Inc., which includes all of Petriage's subsidiaries and affiliates, if any. We also share information with companies that are closely associated with Petriage, such as animal hospitals and veterinarian clinics we are working with. These entities may use this information to offer you products, services and charitable opportunities that may be of interest to you.
Service Providers
We may share the information we collect with companies that provide support services to us (such as printers, e-mail marketers, mobile marketing, analytics providers, web hosting providers, call center service providers, sweepstakes vendors, payment processors, coupon delivery vendors, or data enhancement providers) or that help us market our services. These companies may need information about you in order to perform their functions.
Legal Requirements
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers.
Elsewhere at Your Direction
At your direction or request, we may share your information. For example, if you elect to make it available to the public, your information will be accessible on our website, mobile or social applications.
Sharing with Other Companies (for their marketing purposes)
We may communicate to you information or special offers from other companies or organizations. In such cases, we do not provide your personal information to them and they will not know your identity unless you choose to transact with them, in which case their privacy policies will govern your relationship. With your consent, we may share your personal information with other companies, or organizations that are not part of Petriage. These companies and organizations may use the information we share to provide special offers and opportunities to you.
Sharing Aggregate Information with Third Parties
We may share aggregate non-personally identifiable information (information that does not directly identify an individual) with third parties for any lawful purpose.
Business Transfers
If some or all of our business assets are sold or transferred, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.
WHAT CHOICES DO YOU HAVE
Opt-Out and Access Choices
You may 'opt-out' of certain marketing communications. Most of our marketing communications will be sent by email and direct mail, though you may also opt out of telephone calls, texting and online behavioral advertising as well. You may also access or change your personal information or ask us to do so.
If you 'opt-out' of our Petriage marketing communications, you may continue to receive business communications or other administrative information. Your information will likely remain in our database, we will just mark it as inactive so that you do not receive marketing materials from us.
More Details on How to Opt-Out Direct Mail
If you do not wish to receive marketing telephone calls, you may opt out by logging onto by contacting us at [email protected] .
Mobile - Texts, Mobile Apps and Mobile Website
We may distribute information via text messages or mobile applications in the future to customers who have requested this information or who have downloaded a Petriage application.
Our mobile applications may take you to our mobile website, which acts similarly to our Petriage.com website. To opt-out, delete our mobile app from your smart phone and follow the phone manufacturers' directions on how to delete cookies or other technology received from our mobile website. For many phones, you will go to the Settings function to do this.
Online - Petriage.com Cookies
The Help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer not to receive cookies at any time, certain personalized services may not be provided to you, and accordingly, you may not be able to take full advantage of all of the Petriage.com features.
Online - Third Party Cookies
Certain companies provide services that analyze information regarding visits to Petriage.com. They use technology such as cookies and web beacons to collect this information. The Help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services may not be provided to you.
CALIFORNIA RESIDENTS
If you are a California resident and have a relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties' direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to [email protected]. Please allow thirty (30) days for a response.
Neither Petriage nor its third-party providers have a systematic method for ensuring that 'Do Not Track' functionality in certain browsers can operate to prevent such tracking. You may be able to opt-out of certain types of 'tracking' by utilizing the opt out service at the Network Advertising Initiative at http://www.networkadvertising.org/choices/#completed.
HOW DO YOU ACCESS AND UPDATE YOUR PERSONAL INFORMATION
In order to keep your personal information accurate and complete, you may access or update some of it in the following ways:
If you have created an account, you may log in and update your account information, including contact information.
HOW IS YOUR PERSONAL INFORMATION PROTECTED
Security Methods
We maintain administrative, technical and physical safeguards to protect your personal information. When we may collect or transmit sensitive information, we use industry standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or 'hacker proof.' You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
E-mail Security
'Phishing' is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond.
We will never request your personal information through e-mail.
Children's Personal Information
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of thirteen (13).
Questions or Concerns
If you have general questions or concerns about how we use your personal information, please contact us at: Email: [email protected]
PETRIAGE PRIVACY POLICY SCOPE
This privacy policy applies to all current or former customer personal information, except for information collected by or provided in connection with completing an application for employment with Petriage. Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.
UPDATES TO THIS POLICY
If we intend to use or disclose your personal information in any way materially different than what we say in this privacy policy or make any other material changes, we will make reasonable efforts to revise this policy. If we make any changes to this Policy, we will change the 'Revised' date below.
Revised December 2017