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Privacy statement

Healthy Louisiana privacy statement

Last updated: August 12, 2022

Maximus commitment to privacy

Thank you for visiting the Healthy Louisiana website (“Site”) and/or Application for mobile devices. Maximus operates this Site for the Louisiana Department of Health (“LDH”). This Site is found at https://myplan.healthy.la.gov. It is designed to make it easier for you to interact with Healthy Louisiana. It lets you compare health plans, find a doctor, and enroll in a health plan. This privacy statement governs your use of the Site/Application. Please read it before you access and use the Site/Application.

Privacy is a top priority at Maximus. We are committed to keeping your information secure and confidential. Maximus respects your privacy. This privacy statement shows our commitment to you.

This privacy statement applies to:

  • Information we collect about you
  • How we use the information we collect
  • Choices you have about how we collect and use your information

This privacy statement does not apply to:

  • Privacy practices for activities done outside your use of this Site/Application
  • Websites other than this website
  • Applications other than this application
  • Products and services not available or enabled through the Site/Application

Click these links or scroll down to read other sections of this privacy statement:

Information we collect <top of page>

To use some Site/Application features, you may be asked to give or verify your personal information. Maximus does not collect any personal information about you through this Site/Application unless you agree to give it.

When you enroll using this Site/Application, you are agreeing to give your personal information. We identify the data we need to give you services or information you ask for. These are some things Maximus may ask you to give or verify (this is not a complete list):

  • First and last name
  • Birth date
  • Last four digits of your Social Security number

You may complete a transaction such as an enrollment application when you visit the Site/Application. Maximus uses the data you voluntarily give, including personal information, to complete the transaction and operate the Healthy Louisiana program. We also use it to provide goods, services, and information. 

Maximus has policies to protect the confidentiality of personal information that we get as we do business. Our privacy policies have standards to guard confidentiality, prohibit unlawful disclosure, and limit access to personal information such as Social Security numbers and Medicaid ID numbers. We use physical, technical, and administrative safeguards to protect personal information. 

How we use and share the information we collect <top of page>

The Health Insurance Portability and Accountability Act (HIPAA) (Public Law 104-191) governs how we collect and disclose information we collect through the Site/Application. Learn more about Health Information Privacy at HHS.gov.

When you give Maximus personal information, whether we ask for it or not, you consent to let Maximus collect and share the information with LDH for the reasons you gave the information. 

Except as stated below or as otherwise authorized by law, Maximus will only collect or disclose personal information through this Site/Application if you agree to let us collect or disclose that personal information. Maximus may collect or disclose personal information without your agreement when we need to:

  • Perform our statutory duties as authorized by law or by state or federal statute or regulation
  • Comply with valid legal processes such as a search warrant, subpoena, or court order

Maximus may also disclose personal information to federal or state law enforcement authorities to enforce our rights against unauthorized access or attempted unauthorized access to Maximus information technology assets.

Maximus may disclose personal information to our agents, affiliates, and subcontractors so they can perform certain functions relating to your enrollment. 

Maximus does not share your personal information with unaffiliated third parties. We may use your information to improve the content, navigation, and efficiency of the Site/Application. 

To make our Site/Application better for you, we may use and share with others aggregated or anonymous (not personally identifiable) information that we collect from usage data, surveys, or statistical information we gather about our users.

Website time out <top of page>

For security, your URL online session is set up to end after 10 minutes of user inactivity. You will get a session timeout warning after nine minutes of inactivity. This lets you continue your session or logout. If you do not select either, your session will end after 10 minutes of inactivity. 

Information we keep <top of page>

Maximus keeps the information we collect through this Site/Application, including personal information you send, as required by our contract with LDH. To learn more about the rules for keeping your information, mail your questions to the contact address below. 

Website privacy statement <top of page>

When you visit the Site/Application, our web server automatically collects and logs web usage data on behalf of LDH to tell us how visitors use and navigate the Site. The data includes:

  • Your Internet Protocol (IP) address
  • Referring sites
  • Pages viewed
  • Browser type
  • Operating system
  • CPU speed
  • Referring or exit web pages
  • Length of visit

Device and carrier information <top of page>

When you use the mobile Application, we may collect information about your device such as the device model, brand, operating system, or IP address. Maximus will only keep this information as long as needed and use it as described in this statement. 

Location data <top of page>

When you use the mobile Application, we may collect and process information about your current location (geolocation) to track your location. Maximus uses your IP address, GPS, and other technology to gather data about your location on nearby devices, such as Wi-Fi access points and cell towers. If you turn on your geolocation, we can search for healthcare providers near you. If you do not turn on your geolocation, you can search for providers by entering your address. Maximus will only use your geolocation when you are searching for providers. The Application will not collect geolocation information when you are not looking for providers or when you use the Application in other ways. Maximus does not store your location data or share it with any third party.

Cookies, “Do Not Track” signals, and Adobe Analytics <top of page>

Like most websites, we use "cookies," "web beacons," and similar devices. They help you use the Site more efficiently. They also track your activities. A cookie is a small bit of data that a web server sends to your browser. Only the server that gave it to you can read it. It is your ID card for the Site. It lets Maximus record your activities and preferences. It cannot be used as code or send viruses. A web beacon is a small transparent gif image. It is embedded in an HTML page or email. It tracks when the page or email was viewed. 

Maximus uses cookies and similar devices to track your use of the Site, products and services you view, and information you download. We count the number of visitors per day. Our web servers log your computer’s IP/Internet address. Maximus does not allow the use of persistent (saved) cookies.

The Site uses Adobe Analytics. Adobe Analytics does not identify individual users. It does not link your IP address with any other data Adobe Analytics holds. Adobe Analytics reports help us understand Site traffic and webpage usage. You can read the Adobe Privacy Policy at the Adobe Privacy Center.

Opt-out of cookies and Adobe Analytics <top of page>

If you do not want your browser to accept cookies, you can change the cookie option in your browser settings. Some Site features or services may not work or be accessible without cookies. To learn more about Adobe Analytics tracking cookies, read Use of cookies and similar technologies. To learn about opting out, read Adobe Privacy Choices.

“Do Not Track” <top of page>

"Do Not Track" is a preference you can set in your web browser. It tells websites you visit that you do not want them to collect information about you. The Site does not respond to "Do Not Track" or such signals.

Security <top of page>

MAXIMIUS is strongly committed to protecting personal information collected through this Site/Application. We protect against unauthorized access, use, or disclosure. Maximus limits employee access to personal information collected through this Site/Application. Only those employees who need to access the Site/Application to perform their official duties can access it. All Employees follow rules for disclosing personal information.

Maximus uses technical security measures and procedures to protect the personal information we collect through the Site/Application. We protect it from getting lost, misused, changed, or destroyed. We have Information Security and Privacy policies to protect data. We give our employees regular training on information security and privacy. Because the Internet is open and unsecured, Maximus cannot be responsible for the security of personal information sent over the Internet. We have a formal incident response plan in case of a data breach.

To protect your communications through the Site/Application, we authenticate, monitor, audit, and encrypt activity. You can tell if a site is secure by looking at the location (URL) field. The content comes from a secure server if the URL begins with https:// instead of http://. This means unauthorized persons cannot read or decipher your personally identifiable information. This is part of our commitment to protect your information. Despite our efforts, no security measures are completely secure. By using this system, you consent to monitoring and auditing.

Children <top of page>

Maximus is committed to complying fully with the Children's Online Privacy Protection Act. We do not direct this site to children. We do not knowingly collect personal information from children. We work with parents and guardians to delete from our records any personal information a child may have disclosed improperly on the Site. Maximus appreciates your cooperation with this federally mandated requirement.

Reviewing and correcting your information <top of page>

We try to keep your information correct and up to date. To change or update any personal information in our program, you may write to Maximus at the address below. Give us as much detail as you can. To correct personal information you gave for the federal, state, or local governments we work with, contact that program’s customer service department.  Read the section below on “How to contact us.”

Information disclaimer <top of page>

Information on this Site/Application is meant to give the public immediate access to public information. While we try to give accurate, current, and reliable information, Maximus understands that human and mechanical errors happen. Maximus and our employees, officers, and agents do not represent that information on this Site/Application is accurate, complete, up to date, or suitable. 

Changes to this privacy statement <top of page>

We update this privacy statement. When we do, we change the "Last updated" date at the top of the privacy statement. Check the Site/Application for our latest privacy statement. When you use the Site/Application after we change the “Last updated” date, it means you accept the changes.

How to contact us <top of page>

If you have questions or concerns about your information, contact us by:

Toll-free phone number 
1-855-229-6848 (TTY: 1-855-526-3346) 

Mail 
Maximus
Healthy Louisiana
Attn: Privacy Official
P.O. Box 77678
Baton Rouge, LA 70879-9908 

If you have questions or concerns about this privacy statement, contact us by:

Email 
[email protected]

Mail
Maximus Privacy Official Office
1600 Tysons Boulevard, Suite 1400
McLean, VA 22102