Last updated January 27, 2023 Carsoup.com ("Company", "we", “us”, or “our”) respects your privacy, and we are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website carsoup.com (our "Website") or use the Carsoup.com mobile application (our “App”). It also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
● On this Website.
● In email, text, and other electronic messages between you and this Website.
● Through our App.
● When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. It does not apply to information collected by:
● Us offline or through any other means, including on any other website operated by Company or any third party); or
● Any third party (including our affiliates, dealer customers, sponsors or advertisers),
including through any application or content that may link to or be accessible from or through the Website or the App. One of the primary services we provide is enabling users to link directly from the Website to a website maintained by seller of a vehicle in which the user has an interest. When that link occurs, you will no longer be on the Website and this Privacy Policy will no longer be applicable. Similarly, we may create sponsorship relationships in which third parties offer vehicle-related services to users of the Website. If you choose to explore one of those opportunities, or if you click on advertising placed on the Website, you likely will also be leaving the Website and this Privacy Policy will no longer be applicable. In each of these situations you will want to check the Privacy Policy of the website to which you have been directed to understand how data is collected, used, maintained, protected and disclosed on that website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or the App. By accessing or using this Website or the App, you agree to this Privacy Policy.
This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website or the App after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
The Website and the App are intended for use in the United States by US residents only. If you are not a US resident, do not use the Website or the App.
Our Website and our App are not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website or through the App. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website, register on the Website, download the App, use any of the interactive features of this Website or the App, or provide any information about yourself to us, including your name, address, telephone number, email address, or any social media handle or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [email protected].
Information We Collect About You and How We Collect It We may collect several types of information from and about users of our Website, including information:
● By which you may be personally identified, such as name, postal address, email address, telephone number, or social media account ("personal information");
● That is about you but individually does not identify you, such as your zip code; and/or
● About your internet connection, the equipment you use to access our Website or to use our App, and usage details.
● Directly from you when you provide it to us.
● Automatically as you navigate through the Website or use the App. Information collected
automatically may include usage details, IP addresses, and information collected
through cookies, web beacons, and other tracking technologies.
● From third parties, for example, social media sites.
The information we collect on or through our Website or our App may include:
Information that you provide by filling in forms on our Website or through the App. This includes information provided if you set up an account to save vehicle searches or to receive notifications if vehicles in which you are interested appear on the Website. It also includes information provided when checking availability of a vehicle you find on the Website. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website or our App. If you elect to register using your Facebook, Twitter, or other social media account, we may have access to certain social media account details to the extent those third parties provide access to such details according to their policies and as may be restricted by your particular privacy settings on those accounts.
● Records and copies of your correspondence (including email addresses), if you contact us. 3
● Your responses to surveys that we might ask you to complete for research purposes.
● Your search queries on the Website or the App and related geolocation information.
You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). An example is a listing of your vehicle on the Website. Your User Contributions are posted on the Website and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may have shared your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
All personal information and User Contributions that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information or User Contributions.
With respect to any payments you may make through our Website, we are a “card-not-present” entity and we process payments using a third-party provider, Stripe. All payment data is collected and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
● Details of your visits to our Website or use of our App, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or the App.
● Information about your mobile device or computer and internet connection, including your IP address, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will update this privacy notice.
The information we collect automatically does not include information that identifies you by name, home address, email address, or phone number. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
● Estimate our audience size and usage patterns.
● Store information about your preferences, allowing us to customize our Website or revise our App according to your individual interests.
● Speed up your searches.
● Recognize you when you return to our Website or use our App.
The tracking technologies we use for this automatic data collection may include:
● Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
● Web Beacons (or pixels). Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
● Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
For information about your options relating to our use of types of trackers, see Choices About How We Use and Disclosure Your Information.
Some content or applications, including advertisements, on the Website are served by third- parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
The types and purposes of the trackers that we use are:
● Essential Trackers - Essential trackers are required for our Website to operate and permit you to navigate the Website and use its services and features. Without these essential trackers, our Website will not run smoothly; in fact, our Website and its services might not even be available to you simply because of technical limitations.
● Preference Trackers - Preference trackers allow us to store information about your choices, settings and preferences. They also help us recognize you when you return to our site, remember your language settings (among others) and customize our site accordingly. They are not essential to the functioning of our site.
● Analytics Trackers - Analytics trackers collect or use information about your site use, which helps us improve our site. Among the uses of analytics trackers are to show us which pages are most frequently visited, help us record difficulties you have with our site, track subscription purchases and behaviors leading to subscription purchases, and 5 measure how well ads perform. These trackers add up our readers’ visits to show us larger patterns in our audience. We look at these larger patterns to analyze site traffic.
● Marketing Trackers - These trackers help us determine which ads to show you both on our site and on other sites. To do this, these trackers use information about your behavior on various sites to target our ads. These trackers allow us to limit the number of times you see an ad across your devices. They help us personalize the ads we show you. They also enable us to measure the effectiveness of our marketing efforts.
● Advertising Trackers - Advertising trackers help us determine which ads from third parties are selected for you. Some of these trackers collect or use information about your behavior on various sites to aid this targeting. These trackers sometimes limit the number of times you see an ad, make an ad more relevant to you or measure the effectiveness of an ad campaign. We work with advertisers, ad agencies and other vendors to serve these ads. The ads served can include additional trackers.
For information about your options relating to our use of types of trackers, see Choices About How We Use and Disclosure Your Information.
We use information that we collect about you or that you provide to us, including any personal information:
● To present our Website and its contents to you.
● To provide you with information, products, or services that you request, either directly or, if applicable, from the source of that information, product or service.
● To fulfill any other purpose for which you provide the information.
● To provide you with notices about your account if you have one.
● To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
● To notify you about changes to our Website or any products or services we offer or provide though it.
● To allow you to participate in interactive features on our Website.
● In an anonymized and aggregated format, to allow third parties to provide targeted advertising to those in a geographical area searching for a specific type of vehicle(s).
● In any other way we may describe when you provide the information.
● For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information. We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information 6 for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
We may disclose aggregated or anonymized information about our users without restriction.
We may disclose personal information that we collect or you provide as described in this Privacy Policy:
● To fulfill the purpose for which you provided it.
● To our subsidiaries and affiliates.
● To our contractors, service providers, and other third parties we use to support our business.
● To a buyer or other successor of the Company or its assets in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website or App users is among the assets transferred.
● To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information.
● For any other purpose disclosed by us when you provide the information.
● With your consent.
We may also disclose your personal information:
● To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
● To enforce or apply our terms of use [INSERT AS LINK TO WEBSITE'S TERMS OF USE] and other agreements, including for billing and collection purposes.
● If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We strive to provide you with choices regarding the personal information you provide to us or that we collect about you should you use our Website or our App. We have created mechanisms to provide you with the following control over your information:
● Tracking Technologies and Advertising. When you first access our Website, you may receive a notification regarding cookies or other trackers. By clicking or tapping “accept” you agree to the use of the trackers. You can manage your tracker settings by opting out of specific trackers (other than Essential Trackers described above) by clicking or accepting “preferences” and then selecting from the menu that appears. Another way of managing tracker settings is to set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can also enable or disable certain privacy settings on your mobile device in connection with your use of the App or your mobile browser. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
● Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also opt-out by logging into the Website and adjusting your user preferences in your account profile or by sending us an email with your request to [email protected].
● Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or by sending an email to [email protected] stating your request.
● Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending an email to [email protected]. For this opt- out to function, you must have your browser set to accept all browser cookies.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website https://thenai.org/opt- out/mobile-opt-out/.
Some states may provide residents with additional personal information rights and choices. Please see Your State Privacy Rights for more information.
You may send us an email at [email protected] to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.
Proper access and use of information provided on the Website is governed by our terms of use TERMS OF USE.]
Some states may provide residents with additional personal information rights and choices. Please see Your State Privacy Rights for more information.
State consumer privacy laws may provide their residents of certain states with additional rights regarding our use of their personal information.
If you are a resident of California, you may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, including information about these third parties. To make such a request, please send an email to [email protected] (with a statement that you are a resident of California) or use the “Contact Us” form on our website available at Contact Us.
If you are a resident of Colorado, Connecticut, or Virginia, you have the right to data portability, confirmation regarding whether we process your personal information, access to and ability to delete or correct certain personal information, the option to opt-out of personal data processing for targeted advertising and sales, and the option of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights please email [email protected] and include your email address and a statement that you are a resident of one of these states. To appeal a decision regarding a consumer rights request, and you are a resident of one of these states, please email [email protected], include a copy of our denial (if any) and a copy of your original email. If we further deny your request, please contact your state’s Attorney General’s office.
If you are a resident of Utah, Utah state law provides that you have the right to data portability, confirmation regarding whether we process your personal information, access to and ability to delete certain personal information, and option to opt-out of personal data processing for targeted advertising and sales. To exercise any of these rights please email [email protected] and include your email address and a statement that you are a resident of Utah.
If you are a resident of Nevada,Nevada state law provides a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address [email protected] and include your email address and a statement that you are a resident of Nevada.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or on the App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at 9 your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
To ask questions or comment about this privacy policy and our privacy practices, contact us at: [email protected].